https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Wed, 2 Sep 2026 07:52:53 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php https://status.dal.ca/service.php?Service=8 2026-09-01 16:00:25 Users' locations may not have been accurate during iOS Teams emergency calls.

More info: Affected users were still able to make iOS emergency calls, but their location might have been inaccurate to the responder. This was specific to users on iOS version 26 and newer. https://status.dal.ca/service.php?Service=43 2026-09-01 07:47:29 Active Issue:

- Workspace admins may see outdated/incomplete information in workspace settings of Power BI or Microsoft Fabric services, including Capacity Details, Domain settings, Contacts, OneDrive settings, and Semantic Model Storage Format. Configuration changes continue to be applied successfully; however, updated values may not be reflected in workspace settings after changes are saved or the page is refreshed. https://status.dal.ca/service.php?Service=43 2026-09-01 07:46:55 Resolved Issue:

- Users may have experienced intermittent failures or delays when accessing Microsoft Power BI or Microsoft Fabric. https://status.dal.ca/service.php?Service=40 2026-09-01 07:38:00 Active Issues:

- Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
- Some users may also experience delayed or failed file opening, OneDrive synchronization, mobile camera upload, and video playback.
- Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage. https://status.dal.ca/service.php?Service=21 2026-09-01 07:37:34 Active Issues:

- Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
- Some users may also experience delayed or failed file opening, OneDrive synchronization, mobile camera upload, and video playback.
- Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage. https://status.dal.ca/service.php?Service=39 2026-09-01 07:36:40 Active Issues:

- Users may experience issues with calendar functionality and search. Users’ presence may be stale and not update automatically or through manual adjustment. User location adjustment may fail.

- Users attempting to view their Microsoft Teams contact lists may experience latency.

- Users may be unable to join shared channels using some links to messages in Microsoft Teams. Users can bypass this impact by generating links to channels using any alternate method, such as by right-clicking on the channel in the left rail menu or any specific message within the shared channel and choosing the “Copy Link” option there.

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=6 2026-09-01 07:33:18 Active Issues:

- Users may be unable to connect to, or experience degraded functionality, such as failures when attempting to use the search function, within Exchange Online. All connection methods are affected.

- Users may see unwanted add-ins appearing automatically across all Outlook clients. https://status.dal.ca/service.php?Service=38 2026-09-01 07:38:20 Active Issues:

Users may experience issues when using multiple Microsoft 365 services:

Microsoft 365 Copilot:
- Users' Copilot prompts that require Microsoft 365 grounding, such as email content, may fail.

OneDrive for Business and SharePoint Online:
- Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
- Some users may also experience delayed or failed file opening, OneDrive synchronization, mobile camera upload, and video playback.
- Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage.

Exchange Online:
- Users may be unable to connect to, or experience degraded functionality, such as failures when attempting to use the search function, within Exchange Online. All connection methods are affected.

Microsoft Teams:
- Users may experience issues with calendar functionality and search. Users’ presence may be stale and not update automatically or through manual adjustment. User location adjustment may fail. https://status.dal.ca/service.php?Service=8 2026-08-31 14:16:33 Users may be unable to connect to, or experience degraded functionality with Exchange Online https://status.dal.ca/service.php?Service=8 2026-08-31 13:50:59 Investigating user reports of Exchange Online issues

User impact: We don't have details on impact yet. We're seeing an increase in user reported issues above our alerting threshold. https://status.dal.ca/service.php?Service=9 2026-08-19 16:12:46 Mona Campbell Building - Studley campus: There will be a brief network outage to connections to the users in this building on a rolling bases starting Aug 31st 7am and completing no later then Sept 4th 5pm. This is to facilitate a network upgrade and will be quick at 3 mins or less per move. We apologize for any inconvenience this may cause. Please reach out to itsupport@dal.ca if there are issues. https://status.dal.ca/service.php?Service=21 2026-08-28 08:38:21 Resolved Issue:

- Users may not have seen the controls in the file and media webpart for embedded PowerPoint files in SharePoint Online. https://status.dal.ca/service.php?Service=43 2026-08-27 15:08:38 Active Issues:

- Users may experience intermittent failures or delays when accessing Microsoft Power BI or Microsoft Fabric.

- Workspace admins may see outdated/incomplete information in workspace settings of Power BI or Microsoft Fabric services, including Capacity Details, Domain settings, Contacts, OneDrive settings, and Semantic Model Storage Format. Configuration changes continue to be applied successfully; however, updated values may not be reflected in workspace settings after changes are saved or the page is refreshed. https://status.dal.ca/service.php?Service=6 2026-08-27 11:46:53 Active Issue:

- Users may see unwanted add-ins appearing automatically across all Outlook clients. https://status.dal.ca/service.php?Service=6 2026-08-27 11:46:25 Resolved Issue:

- Any user may have seen blank pages when opening Microsoft Bookings. https://status.dal.ca/service.php?Service=38 2026-08-27 11:46:02 Resolved Issue:

- Any user may have seen blank pages when opening Microsoft Bookings. https://status.dal.ca/service.php?Service=43 2026-08-27 08:44:17 Resolved Issue:

- Users' Microsoft Fabric and Power BI premium capacity management operations may have intermittently stalled. https://status.dal.ca/service.php?Service=38 2026-08-27 08:36:24 Active Issue:

- Users may see blank pages when opening Microsoft Bookings. https://status.dal.ca/service.php?Service=6 2026-08-27 08:36:34 Active Issues:

- Users may see blank pages when opening Microsoft Bookings.

- Users may see unwanted add-ins appearing automatically across all Outlook clients. https://status.dal.ca/service.php?Service=39 2026-08-27 08:34:09 Active Issues:

- Users attempting to view their Microsoft Teams contact lists may experience latency.

- Users may be unable to join shared channels using some links to messages in Microsoft Teams. Users can bypass this impact by generating links to channels using any alternate method, such as by right-clicking on the channel in the left rail menu or any specific message within the shared channel and choosing the “Copy Link” option there.

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=43 2026-08-26 08:09:49 Active Issue:

- Users' Microsoft Fabric and Power BI premium capacity management operations may intermittently stall. All control plane actions are impacted, which include, but are not limited to, Deletion, Soft Deletion, and Detaching. https://status.dal.ca/service.php?Service=21 2026-08-26 08:07:21 Active Issue:

- Users may not see the controls in the file and media webpart for embedded PowerPoint files in SharePoint Online. https://status.dal.ca/service.php?Service=21 2026-08-26 08:06:09 Resolved Issue:

- Guest users were unable to access SharePoint Online sites connected to Microsoft Teams. https://status.dal.ca/service.php?Service=8 2026-08-25 11:30:43 Patch completed all services should be functioning normally. https://status.dal.ca/service.php?Service=8 2026-08-25 10:22:43 Sync services to M365 are being patched today. During this window, there may be a delay in resetting your password. https://status.dal.ca/service.php?Service=38 2026-08-25 09:27:58 Resolved Issue:

- Some users may have been unable to receive responses when using Microsoft 365 Copilot Chat. https://status.dal.ca/service.php?Service=38 2026-08-25 07:58:49 Active Issue:

- Some users may be unable to receive responses when using Microsoft 365 Copilot Chat. Affected users may receive error messages stating that a problem has occurred or that Copilot could not respond. https://status.dal.ca/service.php?Service=21 2026-08-25 07:56:11 Active Issue:

- Guest users are unable to access SharePoint Online sites connected to Microsoft Teams. They are redirected to an AccessDenied.aspx page when attempting to access SharePoint Online sites where access is granted through Microsoft 365 Groups. https://status.dal.ca/service.php?Service=39 2026-08-24 15:04:06 Active Issues:

- Users may be unable to join shared channels using some links to messages in Microsoft Teams. Users can bypass this impact by generating links to channels using any alternate method, such as by right-clicking on the channel in the left rail menu or any specific message within the shared channel and choosing the “Copy Link” option there.

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=39 2026-08-24 15:03:04 Resolved Issue:

- Users may have experienced degraded video quality when screen sharing using the Microsoft Teams web client. https://status.dal.ca/service.php?Service=38 2026-08-24 13:56:59 Resolved Issue:

- Users may have experienced inconsistencies across Copilot features including chat, agent availability, and Microsoft 365 apps. https://status.dal.ca/service.php?Service=8 2026-08-24 13:52:25 Hello,
The network disruption on Spring Garden Road has been resolved. https://status.dal.ca/service.php?Service=39 2026-08-24 07:28:45 Active Issues:

- Users may be unable to join shared channels using some links to messages in Microsoft Teams. Users can bypass this impact by generating links to channels using any alternate method, such as by right-clicking on the channel in the left rail menu or any specific message within the shared channel and choosing the “Copy Link” option there.

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI".

- Users may experience degraded video quality when screen sharing using the Microsoft Teams web client. https://status.dal.ca/service.php?Service=9 2026-08-10 15:37:44 University Children's Centre - Studley campus: There will be a brief network outage to connections to the users in this building on a rolling bases starting Aug 24th 7am and completing no later then Aug 28th 5pm. This is to facilitate a network upgrade and will be quick at 3 mins or less per move. We apologize for any inconvenience this may cause. Please reach out to itsupport@dal.ca if there are issues. https://status.dal.ca/service.php?Service=9 2026-08-10 15:36:27 Central Services Building - Studley campus: There will be a brief network outage to connections to the users in this building on a rolling bases starting Aug 24th 7am and completing no later then Aug 28th 5pm. This is to facilitate a network upgrade and will be quick at 3 mins or less per move. We apologize for any inconvenience this may cause. Please reach out to itsupport@dal.ca if there are issues. https://status.dal.ca/service.php?Service=9 2026-08-10 15:36:19 Kenneth C. Rowe Management Building - Studley campus: There will be a brief network outage to connections to the users in this building on a rolling bases starting Aug 24th 7am and completing no later then Aug 28th 5pm. This is to facilitate a network upgrade and will be quick at 3 mins or less per move. We apologize for any inconvenience this may cause. Please reach out to itsupport@dal.ca if there are issues. https://status.dal.ca/service.php?Service=39 2026-08-21 14:21:03 Active Issues:

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=39 2026-08-21 14:20:10 Resolved Issue:

- Users may have experienced degraded video quality when screen sharing using the Microsoft Teams web client. https://status.dal.ca/service.php?Service=12 2026-08-21 11:04:08 This is just a reminder that we have a planned shutdown for the Fitness Centre and Dalplex tomorrow at 6:30 pm. Please disregard any alarms that may present. https://status.dal.ca/service.php?Service=38 2026-08-21 08:57:48 Active Issue:

- Users may experience inconsistencies across Copilot features including chat, agent availability, and Microsoft 365 apps. https://status.dal.ca/service.php?Service=6 2026-08-21 08:57:26 Active Issue:

- Users may see unwanted add-ins appearing automatically across all Outlook clients. https://status.dal.ca/service.php?Service=6 2026-08-21 08:56:52 Resolved Issue:

- Users may have been unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. https://status.dal.ca/service.php?Service=21 2026-08-21 08:56:35 Resolved Issue:

- Users may have been unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. https://status.dal.ca/service.php?Service=40 2026-08-21 08:56:22 Resolved Issue:

- Users may have been unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. https://status.dal.ca/service.php?Service=38 2026-08-21 08:56:04 Resolved Issue:

- Users may have been unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. https://status.dal.ca/service.php?Service=43 2026-08-20 14:00:18 Resolved Issue:

- Power Automate: Users and admins may have experienced intermittent failures with viewing and managing flows, and desktop flows may have failed or experienced latency. https://status.dal.ca/service.php?Service=43 2026-08-20 12:18:49 Active Issue:

- Power Automate: Users and admins may experience intermittent failures with viewing and managing flows, and desktop flows may fail or experience latency. https://status.dal.ca/service.php?Service=39 2026-08-18 13:10:35 Active Issues:

- Users may experience degraded video quality when screen sharing using the Microsoft Teams web client.

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=6 2026-08-17 10:24:33 Active Issues:

- Users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop.

- Users may see unwanted add-ins appearing automatically across all Outlook clients. https://status.dal.ca/service.php?Service=40 2026-08-17 10:24:02 Active Issue:

- Users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. https://status.dal.ca/service.php?Service=21 2026-08-17 10:23:49 Active Issue:

- Users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. https://status.dal.ca/service.php?Service=38 2026-08-17 10:23:25 Active Issue:

- Users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. https://status.dal.ca/service.php?Service=38 2026-08-17 07:12:29 Resolved Issue:

- Users may have intermittently been unable to access Copilot Chat in Outlook on the web. https://status.dal.ca/service.php?Service=39 2026-08-17 07:11:44 Active Issues:

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=39 2026-08-17 07:11:07 Resolved Issue:

- Users may have been unable to access the Share tab in Microsoft Teams on Android devices. https://status.dal.ca/service.php?Service=9 2026-08-10 15:36:12 Henry Hicks Building - Studley campus: There will be a brief network outage to connections to the users in this building on a rolling bases starting Aug 17th 7am and completing no later then Aug 21st 5pm. This is to facilitate a network upgrade and will be quick at 3 mins or less per move. We apologize for any inconvenience this may cause. Please reach out to itsupport@dal.ca if there are issues. https://status.dal.ca/service.php?Service=6 2026-08-14 13:24:54 Active Issue:

- Users may see unwanted add-ins appearing automatically across all Outlook clients. https://status.dal.ca/service.php?Service=38 2026-08-14 07:41:45 Active Issue:

- Some users may be intermittently unable to access Microsoft 365 Copilot Chat in Outlook on the web. When attempting to access Copilot Chat in Outlook on the web, users may intermittently receive an error that states, "Something went wrong. An error occurred. Please try again." https://status.dal.ca/service.php?Service=6 2026-08-14 07:23:10 Resolved Issue:

- Users may have been unable to add their personal Google or Gmail calendars in Outlook on the web. https://status.dal.ca/service.php?Service=39 2026-08-13 07:16:07 Active Issues:

- Users may be unable to access the Share tab in Microsoft Teams on Android devices.

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=39 2026-08-13 07:14:51 Resolved Issue:

- Users may have been unable to generate Microsoft Teams meeting attendance reports. https://status.dal.ca/service.php?Service=39 2026-08-11 15:27:31 Active Issues:

- Users may experience failures when generating Microsoft Teams meeting attendance reports. The affected meeting attendance reports are being generated internally, but due to the impact scenario, they're not being provided to the user who requested it.

- Users may be unable to access the Share tab in Microsoft Teams on Android devices.

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=6 2026-08-11 15:13:53 Active Issues:

- Users may see unwanted add-ins appearing automatically across all Outlook clients.

- Users may be unable to add their personal Google or Gmail calendars in Outlook on the web. https://status.dal.ca/service.php?Service=39 2026-08-11 07:25:31 Active Issues:

- Users may be unable to access the Share tab in Microsoft Teams on Android devices.

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=39 2026-08-10 10:57:37 Active Issues:

- Users' locations may not be accurate during iOS Microsoft Teams emergency calls. Affected users are still able to make iOS emergency calls but their location may be inaccurate to the responder. This is specific to users on iOS version 26 and newer.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=8 2026-08-10 08:57:27 Hello Dalhousie,

We are pleased to inform you that our monitoring systems show your connectivity has been successfully restored at your location:

Ticket Number: #2309629
Network Asset Name: ns-blby-cps040.ns.mpls.eastlink.ca
Equipment Vendor: cisco
Equipment Model: N520-20G4Z-A
Address: 5657 Spring Garden Rd, Halifax
First Occurrence At: 2026-08-09T08:58:03.000Z UTC
Clear Time At: 2026-08-09T09:16:00.130Z UTC
Alert State: closed
E-mails on-file: ucis-netsys@dal.ca

Your services at this site are back online. If you are still experiencing any performance or stability issues, please reach out to the Eastlink NOC immediately.

Circuit List

Customer: Dalhousie
Circuit ID: 00145606 (EPL)
Interface Description: 00145606|EVPL|Dalhousie|Killam Library
Interface Number: Te0/0/23.SI.704

Customer: Dalhousie
Circuit ID: 00145607 (1GEUNI)
Interface Description: 00145607|1GEUNI|Dalhousie|5657 Spring Garden Road Parklane mall Suite 705
Interface Number: Gi0/0/0

Customer: Dalhousie
Circuit ID: 00145606 (EPL)
Interface Description: 00145606|EVPL|Dalhousie|Killam Library
Interface Number: Gi0/0/0.SI.1 https://status.dal.ca/service.php?Service=8 2026-08-10 08:56:35 Hello Dalhousie,

We are reaching out to let you know that our monitoring systems have detected a loss of connectivity at your location:

Ticket Number: #2309629
Network Asset Name: ns-blby-cps040.ns.mpls.eastlink.ca
Equipment Vendor: cisco
Equipment Model: N520-20G4Z-A
Address: 5657 Spring Garden Rd, Halifax
First Occurrence At: 2026-08-09T08:58:03.000Z UTC
Alert State: open
E-mails on-file: ucis-netsys@dal.ca

As a result, your services at this site are currently offline. If this is the result of planned activity, please reach out to the Eastlink NOC to let them know (noc@corp.eastlink.ca). If you have been notified of Eastlink planned work (Change Control) activity at this time standby, and you should receive a notification when service is restored shortly.

Circuit List

Customer: Dalhousie
Circuit ID: 00145606 (EPL)
Interface Description: 00145606|EVPL|Dalhousie|Killam Library
Interface Number: Te0/0/23.SI.704

Customer: Dalhousie
Circuit ID: 00145607 (1GEUNI)
Interface Description: 00145607|1GEUNI|Dalhousie|5657 Spring Garden Road Parklane mall Suite 705
Interface Number: Gi0/0/0

Customer: Dalhousie
Circuit ID: 00145606 (EPL)
Interface Description: 00145606|EVPL|Dalhousie|Killam Library
Interface Number: Gi0/0/0.SI.1 https://status.dal.ca/service.php?Service=9 2026-07-22 15:58:39 Goldberg Computer Science Building - Studley campus: There will be a brief network outage to connections to the users in this building on a rolling bases starting Aug 10th 7am and completing no later then Aug 14th 5pm. This is to facilitate a network upgrade and will be quick at 3 mins or less per move. We apologize for any inconvenience this may cause. Please reach out to itsupport@dal.ca if there are issues. https://status.dal.ca/service.php?Service=9 2026-08-06 08:21:11 Eastlink Network Maintenance Notice For ACORN NS Maintenance ID 2286443 That Is less than 5 minute On 2026-09-03 [[Change Work #2294445]]

Eastlink New Change Control Notice

Type Of Work: Maintenance

Customer: ACORN NS

Change Control ID : 2286443

Start Date (yyyy-mm-dd): 2026-09-03

End Date (yyyy-mm-dd): 2026-09-03

Country: Canada

Location Of Work: Yarmouth - NS

Reason For Work: Reseat/Clean/Replace Hardware

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00118531 - ACORN NS - Universite Sainte-Anne - 1695 Route 1, Church Point, NS
00118537 - ACORN NS Yarmouth Hospital - 60 Vancouver St, Yarmouth, NS

Service Interruption Duration: less than 5 minute

Service Impact:
Your Services will be affected while we do planned work. https://status.dal.ca/service.php?Service=6 2026-08-06 07:09:00 Active Issue:

- Users may be unable to add their personal Google or Gmail calendars in Outlook on the web. https://status.dal.ca/service.php?Service=40 2026-08-06 07:06:28 Resolved Issue:

- Users may have been unable to share files with external recipients through SharePoint Online and OneDrive. https://status.dal.ca/service.php?Service=21 2026-08-06 07:06:10 Resolved Issue:

- Users may have been unable to share files with external recipients through SharePoint Online and OneDrive. https://status.dal.ca/service.php?Service=38 2026-08-05 14:47:58 Resolved Issue:

- Users may have been unable to access Copilot Chat in the browser and may have encountered a 400 Request Header error. https://status.dal.ca/service.php?Service=37 2026-08-04 14:04:58 Ticket ID: 21151 (Interruption - Start - Major)
Start Date: Aug 03, 2026 02:00 PM EST
End Date:
Cause: Issue with the network

Service Outage Details
During this event, users could have trouble using one of the specified services in the specified regions.

Impacted Services
Text Messaging

Impacted Locations / Sites
Canada https://status.dal.ca/service.php?Service=38 2026-08-04 07:46:34 Active Issue:

- Users may be unable to access Microsoft Copilot Chat in the browser and may encounter a 400 Request Header error. As a temporary workaround, affected users may be able to restore access to Microsoft Copilot Chat by clearing their browser cookies and then trying again. https://status.dal.ca/service.php?Service=9 2026-07-16 15:41:19 Schulich School of Law - Studley campus: There will be a brief network outage to connections to the users in this building on a rolling bases starting Aug 4th 7am and completing no later then Aug 7th 5pm. This is to facilitate a network upgrade and will be quick at 3 mins or less per move. We apologize for any inconvenience this may cause. Please reach out to itsupport@dal.ca if there are issues. https://status.dal.ca/service.php?Service=43 2026-07-30 07:12:09 Resolved Issue:

Power BI:
- Some users with viewer access to a report saw intermittent issues opening related shared template apps in Power BI. https://status.dal.ca/service.php?Service=8 2026-07-29 15:52:01 Ticket ID: 21147 (Maintenance - Scheduled - Critical)
Start Date: Jul 30, 2026 11:00 PM EST
End Date: Jul 31, 2026 06:00 AM EST
Cause: Hardware - Software upgrade

Service Outage Details
During this event, users could have trouble using one of the specified services in the specified regions. This is an emergency maintenance.

Impacted Services
Push to Talk

Impacted Locations / Sites
Canada https://status.dal.ca/service.php?Service=8 2026-07-29 15:49:52 Ticket ID: 21146 (Interruption - Start - Major)
Start Date: Jul 27, 2026 04:10 AM EST
End Date: Jul 28, 2026 09:30 AM EST
Cause: Issue with the network

Service Outage Details
Some customers may experience problem with data connectivity and voice calls.

Impacted Services
LTE Data Service
HSPA Data Service
Voice Service

Impacted Locations / Sites
Canada

Updates
Jul 29 2026 12:47 PM EST : As we continue investigating the root cause and continue monitoring, the issue no longer exists since July 28 9:30 am

Jul 29 2026 07:55 AM EST : All impacted lines should now be properly provisioned for LTE voice and data as of 07/28 9:30am EST https://status.dal.ca/service.php?Service=8 2026-07-29 10:20:25 Ticket ID: 21146 (Interruption - Start - Major)
Start Date: Jul 27, 2026 04:10 AM EST
End Date:
Cause: Issue with the network

Service Outage Details
Some customers may experience problem with data connectivity and voice calls.

Impacted Services
LTE Data Service
HSPA Data Service
Voice Service

Impacted Locations / Sites
Canada

Updates
Jul 29 2026 07:55 AM EST : All impacted lines should now be properly provisioned for LTE voice and data as of 07/28 9:30am EST https://status.dal.ca/service.php?Service=39 2026-07-29 07:52:20 Active Issue:

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=39 2026-07-29 07:51:36 Resolved Issue:

- Users' email messages sent to Microsoft Teams channel email addresses may not have displayed the correct formatting. https://status.dal.ca/service.php?Service=43 2026-07-28 15:25:51 Active Issue:

Power BI:
- Some users with viewer access to a report see intermittent issues opening related shared template apps in Power BI when the report is shared through Share Link or when the user is added as Viewer role in the workspace. https://status.dal.ca/service.php?Service=8 2026-07-28 10:26:31 NOTICE: This message was sent from outside Dalhousie. Think before you click.



Ticket ID: 21146 (Interruption - Start - Major)
Start Date: Jul 27, 2026 04:10 AM EST
End Date:
Cause: Issue with the network

Service Outage Details
Some customers may experience problem with data connectivity and voice calls.

Impacted Services
LTE Data Service
HSPA Data Service
Voice Service

Impacted Locations / Sites
Canada https://status.dal.ca/service.php?Service=39 2026-07-28 07:10:56 Active Issues:

- Users' email messages sent to Microsoft Teams channel email addresses may not display the correct formatting. Specifically, line breaks in the email messages may be missing when sent to Microsoft Teams channel email addresses, displaying as a single block of text in the channel. This issue affects plain text messages; HTML-formatted messages aren't affected.

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=6 2026-07-28 07:02:26 Resolved Issue:

- Users may have been unable to view location and subject details for other users' Exchange Online calendar items. https://status.dal.ca/service.php?Service=40 2026-07-27 12:08:12 Active Issue:

- Some users may be unable to share files with external recipients through SharePoint Online and Microsoft OneDrive. Affected users may be unable to send external sharing invitations from SharePoint Online sites and OneDrive locations, despite external sharing being enabled at both the tenant and site levels. https://status.dal.ca/service.php?Service=21 2026-07-27 12:07:46 Active Issue:

- Some users may be unable to share files with external recipients through SharePoint Online and Microsoft OneDrive. Affected users may be unable to send external sharing invitations from SharePoint Online sites and OneDrive locations, despite external sharing being enabled at both the tenant and site levels. https://status.dal.ca/service.php?Service=39 2026-07-27 10:18:24 Active Issue:

- Users may be unable to run run-only workflows from Microsoft Teams. Affected users are unable to run workflows in Teams when those workflows are configured to be executed by designated users without requiring those users to own or edit the workflow. Users receive the following error message: "Missing Trigger URI". https://status.dal.ca/service.php?Service=6 2026-07-27 07:29:27 Active Issue:

- Users may be unable to view location and subject details for other users' Exchange Online calendar items. Affected users may only be able to view the free/busy availability of other users' Exchange Online calendars despite having been configured to also view location and subject details for calendar items. https://status.dal.ca/service.php?Service=6 2026-07-27 07:28:09 Resolved:

- Users' mailboxes may have been incorrectly quarantined in Exchange Online. https://status.dal.ca/service.php?Service=9 2026-07-16 15:16:37 FASS (Faculty of Arts and Social Sciences) Studley campus: There will be a brief network outage to connections to the users in this building on a rolling bases starting July 27th 7am and completing no later then July 31st 5pm. This is to facilitate a network upgrade and will be quick at 3 mins or less per move. We apologize for any inconvenience this may cause. Please reach out to itsupport@dal.ca if there are issues. https://status.dal.ca/service.php?Service=39 2026-07-24 08:19:23 Resolved Issue:

- Some users may have not received notifications in the Microsoft Teams desktop client. https://status.dal.ca/service.php?Service=13 2026-07-24 05:29:30 All applications are available https://status.dal.ca/service.php?Service=10 2026-07-24 05:29:04 Imagining is available https://status.dal.ca/service.php?Service=39 2026-07-23 19:00:25 Active Issue:

- Some users may not receive notifications in the Microsoft Teams desktop client for Windows. Some affected users may hear an incoming call ringtone but not receive the associated notification, while other affected users may not receive notifications for chat messages. https://status.dal.ca/service.php?Service=39 2026-07-23 18:55:21 Resolved Issue:

Users may have experienced issues accessing or using Microsoft 365 services routed through the North America region, including but not limited to:

- Microsoft OneDrive: Intermittent connection issues.
- SharePoint Online: Intermittent connection issues. Some users were receiving “Something went wrong” errors.
- Microsoft Teams: Degraded chat functionality, including images not loading. Additionally, real-time voice apps reporting and historical reporting were not functioning as expected.
- Copilot Chat: Intermittent delays using Copilot Chat and failures in query actions.
- Power Automate: Automate flows not loading.
- Microsoft Loop: Unable to open or load Loop pages.
- Power Apps: Users may have experienced some issues accessing the Power Apps Portal and may also have experienced Canvas Apps not loading and data sources failing to connect.
- Copilot Studio: Users may have been unable to load the Copilot Studio Portal and data sources may also have failed to connect.
- Microsoft Defender: Users may have experienced delays receiving responses from Microsoft Defender Experts. Additionally, investigations and workflows handled by Defender Experts may have been delayed. Furthermore, any remediations that fired via Threat Explorer and Advanced Hunting may have failed. Admins may have to re-trigger remediations manually from Threat Explorer and Advanced Hunting. https://status.dal.ca/service.php?Service=43 2026-07-23 18:54:47 Resolved Issues:

- Users were intermittently unable to access the Power Platform environment, and flow management and manual invocation operations were failing.

- Users may have experienced issues accessing or using Microsoft 365 services routed through the North America region, including but not limited to:

- Microsoft OneDrive: Intermittent connection issues.
- SharePoint Online: Intermittent connection issues. Some users were receiving “Something went wrong” errors.
- Microsoft Teams: Degraded chat functionality, including images not loading. Additionally, real-time voice apps reporting and historical reporting were not functioning as expected.
- Copilot Chat: Intermittent delays using Copilot Chat and failures in query actions.
- Power Automate: Automate flows not loading.
- Microsoft Loop: Unable to open or load Loop pages.
- Power Apps: Users may have experienced some issues accessing the Power Apps Portal and may also have experienced Canvas Apps not loading and data sources failing to connect.
- Copilot Studio: Users may have been unable to load the Copilot Studio Portal and data sources may also have failed to connect.
- Microsoft Defender: Users may have experienced delays receiving responses from Microsoft Defender Experts. Additionally, investigations and workflows handled by Defender Experts may have been delayed. Furthermore, any remediations that fired via Threat Explorer and Advanced Hunting may have failed. Admins may have to re-trigger remediations manually from Threat Explorer and Advanced Hunting. https://status.dal.ca/service.php?Service=40 2026-07-23 18:53:16 Resolved Issue:

Users may have experienced issues accessing or using Microsoft 365 services routed through the North America region, including but not limited to:

- Microsoft OneDrive: Intermittent connection issues.
- SharePoint Online: Intermittent connection issues. Some users were receiving “Something went wrong” errors.
- Microsoft Teams: Degraded chat functionality, including images not loading. Additionally, real-time voice apps reporting and historical reporting were not functioning as expected.
- Copilot Chat: Intermittent delays using Copilot Chat and failures in query actions.
- Power Automate: Automate flows not loading.
- Microsoft Loop: Unable to open or load Loop pages.
- Power Apps: Users may have experienced some issues accessing the Power Apps Portal and may also have experienced Canvas Apps not loading and data sources failing to connect.
- Copilot Studio: Users may have been unable to load the Copilot Studio Portal and data sources may also have failed to connect.
- Microsoft Defender: Users may have experienced delays receiving responses from Microsoft Defender Experts. Additionally, investigations and workflows handled by Defender Experts may have been delayed. Furthermore, any remediations that fired via Threat Explorer and Advanced Hunting may have failed. Admins may have to re-trigger remediations manually from Threat Explorer and Advanced Hunting. https://status.dal.ca/service.php?Service=21 2026-07-23 18:53:00 Resolved Issue:

Users may have experienced issues accessing or using Microsoft 365 services routed through the North America region, including but not limited to:

- Microsoft OneDrive: Intermittent connection issues.
- SharePoint Online: Intermittent connection issues. Some users were receiving “Something went wrong” errors.
- Microsoft Teams: Degraded chat functionality, including images not loading. Additionally, real-time voice apps reporting and historical reporting were not functioning as expected.
- Copilot Chat: Intermittent delays using Copilot Chat and failures in query actions.
- Power Automate: Automate flows not loading.
- Microsoft Loop: Unable to open or load Loop pages.
- Power Apps: Users may have experienced some issues accessing the Power Apps Portal and may also have experienced Canvas Apps not loading and data sources failing to connect.
- Copilot Studio: Users may have been unable to load the Copilot Studio Portal and data sources may also have failed to connect.
- Microsoft Defender: Users may have experienced delays receiving responses from Microsoft Defender Experts. Additionally, investigations and workflows handled by Defender Experts may have been delayed. Furthermore, any remediations that fired via Threat Explorer and Advanced Hunting may have failed. Admins may have to re-trigger remediations manually from Threat Explorer and Advanced Hunting.