https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Fri, 13 Mar 2026 07:11:13 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php https://status.dal.ca/service.php?Service=21 2026-03-11 07:28:08 Title: Some users may be unable to access the My Templates add-in in Exchange Online
User impact: Users may be unable to access the My Templates add-in in Exchange Online.
More info: Users may be unable to access the My Templates and Viva Insights add-ins as they're missing from the Outlook desktop client, Outlook mobile, and Outlook on the web.
Current status: We've expanded communications to all potentially affected users and have updated the "Title", "User impact", "More info" and "Scope of impact" to reflect this change. After completing an analysis of HAR logs, we've isolated a potential code mismatch in the recent authentication change which needs to be corrected to remediate impact. We've created a code change and are deploying it to a subset of service infrastructure to test for impact remediation prior to initiating further deployment.
Scope of impact: This incident may affect some users attempting to access the My Templates and Viva Insights add-ins through the Outlook desktop client, Outlook mobile, and Outlook on the web. This section may be updated as our investigation continues.
Start time: Wednesday, January 21, 2026, at 10:27 AM UTC
Root cause: A recent authentication change intended to improve the My Templates and Viva Insights add-in functionality is causing access issues.
Next update by: Wednesday, March 11, 2026, at 8:30 PM UTC https://status.dal.ca/service.php?Service=39 2026-03-11 07:23:24 Title: Some users may be intermittently unable to create or join meetings or live events in any Microsoft Teams app
User impact: Users may be intermittently unable to create or join meetings or live events in any Microsoft Teams app.
More info: Due to the intermittent nature of the issue, subsequent create or join attempts may have been successful.
Final status: While we were in the process of analyzing the failures, system monitoring indicated that the service had returned to normal health. We've confirmed that the issue is no longer occurring and we'll continue to monitor the service to ensure that the problem doesn't happen again.
Scope of impact: Some users in North America and Canada attempting to create or join meetings or live events in any Microsoft Teams app may have been impacted.
Start time: Tuesday, March 10, 2026, at 1:00 PM UTC
End time: Tuesday, March 10, 2026, at 4:01 PM UTC
Root cause: An unexpected increase in create and join request traffic caused some requests to fail and resulted in the impact.
Next steps:
- We're continuing our analysis of the requests during the impact window to determine what caused the increase in traffic so we can ensure our infrastructure is adequately bolstered to manage future traffic patterns and prevent this issue from reoccurring.
This is the final update for the event. https://status.dal.ca/service.php?Service=17 2026-03-10 16:38:04 Network disruptions have been resolved. https://status.dal.ca/service.php?Service=9 2026-03-10 16:37:47 Network disruptions have been resolved. https://status.dal.ca/service.php?Service=9 2026-03-10 16:15:38 Network disruptions affecting on campus and VPN connections.
Internet provider is investigating. https://status.dal.ca/service.php?Service=17 2026-03-10 16:15:25 Network disruptions affecting on campus and VPN connections.
Internet provider is investigating. https://status.dal.ca/service.php?Service=39 2026-03-10 13:17:04 Title: Microsoft Teams audio and video quality issues
User impact: Users may have experienced poor audio and video quality when using Microsoft Teams.
Final status: We've monitored the service following our corrective action and through the next anticipated uptick in traffic and confirmed that the issue is remediated.
Scope of impact: The issue was specific to the North America region, and the impact occurred primarily during the period of time at the start of the hour and half-past the hour.
Start time: Tuesday, March 10, 2026, at 1:30 PM UTC
End time: Tuesday, March 10, 2026, at 3:10 PM UTC
Preliminary Root Cause: A portion of networking infrastructure was not handling traffic as expected, resulting in networking congestion on the remining infrastructure when the peak of calling/meetings occur at the start of the hour and half-past the hour. We'll provide more details within the PIR.
Next steps:
- We're investigating why a portion of the network infrastructure was not handling traffic as expected.
We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. https://status.dal.ca/service.php?Service=39 2026-03-10 13:15:40 Title: Microsoft Teams audio and video quality issues
User impact: Users may experience poor audio and video quality when using Microsoft Teams.
Current status: We've received multiple reports of impact and monitoring alerts have triggered. We're reviewing relevant telemetry systems and error logs to determine the cause of the issue.
Scope of impact: Reports of impact have been from the North American region. We'll update this field once the full scope is identified.
Next update by: Tuesday, March 10, 2026, at 4:00 PM UTC https://status.dal.ca/service.php?Service=6 2026-03-09 07:40:43 Title: Users are experiencing increased error rates and failures when accessing app entitlement APIs within Exchange Online
User impact: Users are experiencing increased error rates and failures when accessing app entitlement APIs within Exchange Online.
Current status: We're investigating a potential issue and are analyzing service telemetry to help us identify the root cause.
Scope of impact: Your organization is affected by this event, and some users attempting to access app entitlement APIs within Exchange Online may be impacted.
Next update by: Monday, March 9, 2026, at 11:00 AM UTC https://status.dal.ca/service.php?Service=6 2026-03-09 07:22:55 Title: Users' auto-decline meeting settings for automatic replies may not be working in Exchange Online
User impact: Users' auto-decline meeting settings for automatic replies may have not been working in Exchange Online.
Final status: We've completed the deployment of our code fix and confirmed it has saturated throughout the affected environment, remediating impact for all users.
Scope of impact: Users with automatic replies set up to auto-decline meeting invites in Exchange Online may have been impacted.
Start time: Monday, February 23, 2026, at 8:00 AM UTC
End time: Friday, March 6, 2026, at 6:00 PM UTC
Root cause: A latent code issue triggered by a recent service configuration update was resulting in impact.
Next steps:
- We're reviewing our update testing and validation procedures to identify opportunities to better detect impact and prevent similar future occurrences.
This is the final update for the event. https://status.dal.ca/service.php?Service=38 2026-03-06 14:49:07 Title: Some users in the North American region may have been unable to access multiple Microsoft 365 services
User impact: Users in the North American region may have been unable to access multiple Microsoft 365 services.
More info: Impacted services included, but were not limited to:
- Microsoft 365 admin center
- SharePoint Online
- Microsoft Teams
Final status: We've received additional reports that the issue has recovered, and telemetry that monitors CDN interactions has shown there is no longer impact. We've confirmed that a CDN endpoint became unavailable for a period of time and the cause of this is still under investigation. Our automated recovery features should have mitigated the issue without intervention by failing traffic to an alternate CDN endpoint, however, this did not occur and resulted in extended impact. We’re continuing to examine the underlying circumstances that led to this behavior to enhance the resiliency of our services.
Scope of impact: Impact was specific to some users located in the North American region attempting to access the Microsoft 365 admin center, Microsoft Teams and SharePoint Online.
Start time: Friday, March 6, 2026, at 1:00 PM UTC
End time: Friday, March 6, 2026, at 4:55 PM UTC
Next steps:
- We're investigating the automated recovery features to understand why it did they not perform as expected.
- We're reviewing CDN infrastructure to identify why the endpoint became unavailable.
We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. https://status.dal.ca/service.php?Service=6 2026-03-05 09:32:12 Title: Users may be unable to create or edit Ownerless Groups policies in Exchange Online

Current status: Our provider has determined that a recent update to the authentication flow is causing the call to the Directory Services API (DSAPI) to update Ownerless Groups policies to fail due to outdated authentication flow mapping, resulting in the impact. We're deploying a solution to update the flow mapping for this call and we'll provide a timeline for remediation as one becomes available.

Scope of impact: Users attempting to create or update Ownerless Groups policies in Exchange Online may be impacted. This section may be updated as our investigation continues.

Root cause: A recent update to the authentication flow is causing the call to DSAPI to update Ownerless Groups policies to fail due to outdated authentication flow mapping, resulting in the impact.
Next update by: Tuesday, March 10, 2026, at 3:30 AM AST https://status.dal.ca/service.php?Service=36 2026-03-05 09:28:41 Update Information: Correction: Sorry had typo the date. This work has been rescheduled to 05 March.

Due to unforeseen delay, this work has been rescheduled to 05 March from 26 February. Sorry for any inconvenience this may have caused.

Customer: Dalhousie

Change Control ID : 2162940

Start Date: 2026-03-05

End Date: 2026-03-05

Country: Canada

Location Of Work: Cape Ray, NL

Reason For Work: Hardware Replacement

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00144649 - Dalhousie 10Gig - UPEI Vet College - MUN St John's, NL <> UPEI Charlottetown, PE

Service Impact: Your services will be impacted while we do hardware replacement of a core network device. https://status.dal.ca/service.php?Service=9 2026-03-10 16:13:31 CHANGE CONTROL NOTICE

Type Of Work: Maintenance

Customer: Dalhousie

Change Control ID : 2162940

Start Date (yyyy-mm-dd): 2026-03-05
End Date (yyyy-mm-dd): 2026-03-05

Location Of Work: Cape Ray, NL

Reason For Work: Hardware Replacement

Release Window (24 hr format): 00:30 - 06:30 AST

Affected Circuits:
00144649 - Dalhousie 10Gig - UPEI Vet College - MUN St John's, NL <> UPEI Charlottetown, PE

Service Interruption Duration: 3 hours

Service Impact:
Your services will be impacted while the service provider does hardware replacement of a core network device. https://status.dal.ca/service.php?Service=30 2026-03-04 12:06:27 Infosilem Suite will need to be restarted as the system is experiencing system wide instability.

The outage should last between 10-15 minutes.

We apologize for any inconvenience this may cause. https://status.dal.ca/service.php?Service=9 2026-03-04 10:05:13 Change Control Completion Notice

Update Information: Due to unforeseen delay, this work has been rescheduled to 04 March from 25 February. Sorry for any inconvenience this may have caused.

Customer: Dalhousie

Change Control ID : 2162937

Start Date: 2026-03-04

End Date: 2026-03-04

Country: Canada

Location Of Work: Stephenville - NL

Reason For Work: Hardware Replacement

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00144649 - Dalhousie 10Gig - UPEI Vet College - MUN St John's, NL <> UPEI Charlottetown, PE

Service Impact: Your services will be impacted while we do hardware replacement of a core network device. https://status.dal.ca/service.php?Service=39 2026-03-04 09:57:09 User impact: Users may not have had permissions for Teams meeting notes if notes were enabled after the meeting creation.

More info: More info: This issue only occurred in organizations where admins enabled the ability for users to share links with "Specific People" in OneDrive and SharePoint Online as the meeting notes were hosted there.

When users added meeting notes from the Teams Calendar to a meeting that had already been created, the meeting participants may have not been granted permissions to view the notes, while the user that added the notes may have been able to access them as expected.
Final status: We've confirmed that the fix has finished deploying and is present in all previously affected environments. This issue is now mitigated and service is restored.

Scope of impact: Users scheduled in Teams meetings where meeting notes were enabled after the meeting and in organizations where admins have enabled the ability for users to share links with "Specific People" may have been affected.

Start time: Thursday, November 20, 2025, at 9:00 PM AST
End time: Monday, March 2, 2026, at 1:00 PM AST https://status.dal.ca/service.php?Service=9 2026-01-29 09:15:52 CHANGE CONTROL NOTICE

Type Of Work: Project

Customer: Dalhousie

Change Control ID : 2162937

Start Date (yyyy-mm-dd): 2026-03-04
End Date (yyyy-mm-dd): 2026-03-04

Location Of Work: Stephenville - NL

Reason For Work: Hardware Replacement

Release Window (24 hr format): 00:30 - 06:30 AST

Affected Circuits:
00144649 - Dalhousie 10Gig - UPEI Vet College - MUN St John's, NL <> UPEI Charlottetown, PE

Service Interruption Duration: 3 hours

Service Impact:
Your services will be impacted while the service provider does hardware replacement of a core network device. https://status.dal.ca/service.php?Service=36 2026-03-03 11:22:47 Provider New Change Control Notice

Type Of Work: Maintenance

Customer: ACORN NS

Change Control ID : 2211362

Start Date (yyyy-mm-dd): 2026-03-19

End Date (yyyy-mm-dd): 2026-03-19

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
acorn-amhr-1.acorn.mns.eastlink.ca
acorn-blby-1.acorn.mns.eastlink.ca
acorn-hfxw-1.acorn.mns.eastlink.ca
acorn-kdc-1.acorn.mns.eastlink.ca
acorn-nwgl-1.acorn.mns.eastlink.ca
acorn-nwmn-1.acorn.mns.eastlink.ca
acorn-pnnt-1.acorn.mns.eastlink.ca
acorn-sdc-1.acorn.mns.eastlink.ca
acorn-sydn-1.acorn.mns.eastlink.ca
acorn-trur-1.acorn.mns.eastlink.ca
acorn-wdsr-1.acorn.mns.eastlink.ca
acorn-yrmo-1.acorn.mns.eastlink.ca
acorn-ytwr-1.acorn.mns.eastlink.ca

Service Interruption Duration: less than 20 minute

Service Impact:
Your services will be impacted, one at a time, will we perform Software Upgrades. https://status.dal.ca/service.php?Service=38 2026-03-03 11:10:05 Title: Users in Australia may be unable to access various M365 Apps or services from portal.office.com

More info: This issue affected users accessing apps or services from portal.office.com and m365.cloud.microsoft.com.
Final status: We've confirmed with a subset of reporting users, as well as our internal telemetry that service health is stable and impact has been remediated.
Scope of impact: Users in Australia attempting to access or use Microsoft 365 Apps and services may have been impacted.
Start time: Sunday, March 1, 2026, at 6:30 PM AST
End time: Monday, March 2, 2026, at 11:30 PM AST https://status.dal.ca/service.php?Service=38 2026-03-03 11:07:11 Title: Users in Australia may be unable to access various M365 Apps or services from portal.office.com

User impact: Users may be unable to access various M365 Apps or services from portal.office.com.
More info: This issue affects users accessing apps or services from portal.office.com and m365.cloud.microsoft.com.

Current status: We've received reports indicating that users are unable to access Microsoft 365 Apps and services when attempting to access them from portal.office.com or m365.cloud.microsoft.com. We're reviewing the provided impact details and investigating service health telemetry to help contextualize the impact and inform our next troubleshooting steps.
Scope of impact: Users in Australia attempting to access or use M365 Apps and services may be impacted. This section may be updated as our investigation continues.
Next update by: Monday, March 2, 2026, at 10:30 AM AST https://status.dal.ca/service.php?Service=39 2026-03-03 08:34:26 Title: Users may be unable to reach agents through Dial-by-Extension for some auto attendants in Microsoft Teams
User impact: Users may have been unable to reach agents through Dial-by-Extension for some auto attendants in Microsoft Teams.
More info: Users may have heard the greeting, followed by approximately 15 seconds of silence, then they may have received the error message: “Sorry, I couldn’t help.”
Final status: Further review determined that the recent service update caused a portion of the supporting Microsoft Teams service infrastructure to operate in a suboptimal state due to high CPU and memory constraint issues, resulting in impact. We've completed rolling back the offending service update, and confirmed through testing with a subset of affected users, as well as through monitoring service health telemetry that the impact has been remediated.
Scope of impact: Any users attempting to reach agents through Dial-by-Extension for some auto attendants in Microsoft Teams may have been impacted.
Start time: Thursday, February 19, 2026, at 5:00 AM UTC
End time: Saturday, February 28, 2026, at 6:30 PM UTC
Root cause: A recent service update caused a portion of the supporting Microsoft Teams service infrastructure to operate in a suboptimal state due to high CPU and memory constraint issues, resulting in impact.
Next steps:
- We're reviewing our update procedures to understand why impact to auto attendant functionality wasn't caught during the testing phase. This will allow us to drive service improvements by proactively identifying similar issues in the future and improve our update testing processes.
This is the final update for the event. https://status.dal.ca/service.php?Service=39 2026-03-03 07:41:13 Title: Users may have seen autogenerated chats during Public Switched Telephone Network (PSTN) calls in Microsoft Teams
User impact: Users may have seen autogenerated chats during PSTN calls, Call Queues or Auto Attendant calls in Microsoft Teams.
More info: When placing outbound PSTN calls or receiving inbound PSTN calls, users may have seen a chat thread autogenerate in the Microsoft Teams desktop client and web app. This may have also affected Call Queue and Auto Attendant calls.
Final status: We've confirmed with a subset of users that impact has been full resolved.
Scope of impact: Any user interacting with PSTN calling scenarios in Microsoft Teams may have been impacted.
Start time: Tuesday, February 10, 2026, at 10:37 AM UTC
End time: Friday, February 27, 2026, at 7:52 PM UTC
Root cause: A code issue in a recent deployment to the Microsoft Teams calling service introduced a compatibility complication between the affected calling scenarios and chats, which was causing chat threads to unexpectedly autogenerate in the Microsoft Teams desktop client and web app.
Next steps:
- We're reviewing our update procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2026-03-02 16:27:51 Title: Some users may have been unable to access the Exchange admin center (EAC)

Final status: We've identified that a section of networking infrastructure was performing below acceptable performance thresholds and resulting in impact. We've applied traffic and performance optimizations which has remediated impact.

Scope of impact: Impact was specific to some users who were served through the affected infrastructure attempting to access the EAC.

Start time: Monday, March 2, 2026, at 5:20 AM UTC
End time: Monday, March 2, 2026, at 9:53 AM UTC
Root cause: A section of networking infrastructure was performing below acceptable performance thresholds and resulting in impact. https://status.dal.ca/service.php?Service=6 2026-03-02 16:26:11 Title: Some users may be unable to access the Exchange admin center (EAC)

Current status: We're reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure attempting to access the EAC.
Next update by: Monday, March 2, 2026, at 8:30 AM UTC https://status.dal.ca/service.php?Service=21 2026-02-27 07:51:23 Title: Some users may be unable to open some SharePoint Online list links through Microsoft Teams on iOS and receive an error
User impact: Users may have been unable to open some SharePoint Online list links through Microsoft Teams on iOS and received an error.
More info: Specifically, users who attempted to access SharePoint lists through Teams on iOS may have received an access permissions error stating: "Permission required - You do not have permission to open this file."
While we were focused on remediation, users on iOS could’ve accessed the affected pages and list links by manually copying the impacted URLs from the Teams chat to open them elsewhere. Additionally, users with access to alternative Microsoft Teams access methods such as the Microsoft Teams desktop client and web app could’ve used these to avoid impact.
Final status: Our update containing the fix has completed deploying to the entirety of the affected infrastructure and we’ve confirmed through internal testing that the issue is resolved.
Scope of impact: Any users who attempted to access SharePoint lists through links shared on Microsoft Teams while on iOS may have been impacted.
Start time: Friday, December 12, 2025, at 3:10 AM UTC
End time: Thursday, February 26, 2026, at 1:30 AM UTC
Root cause: A latent code issue was affecting the request flow leveraged for SharePoint Online list link access within Microsoft Teams on iOS and resulted in impact.
Next steps:
- We're investigating further into the latent code issue to better understand how it was introduced and why it wasn't caught prior sooner so that we can prevent impact to SharePoint Online list links through Microsoft Teams on iOS in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=8 2026-02-26 11:02:10 The issue with SSPR appears to have been a false alarm. https://status.dal.ca/service.php?Service=8 2026-02-25 17:08:07 Self-service password resets are currently not working properly from the Dalhousie Campus networks, including Dalhousie VPN and Dalhousie Wireless. As a work-around, please use an alternate network such as from mobile data or a home internet service provider network.

Technicians are investigating. https://status.dal.ca/service.php?Service=9 2026-02-25 07:47:00 Eastlink Change Control Completion Notice


Customer: Dalhousie

Change Control ID : 2191166

Start Date: 2026-02-25

End Date: 2026-02-25

Country: Canada

Location Of Work: Pennant Point Data Centre, Sambro Creek, NS

Reason For Work: Blue UPS Power Module Rebuild

Release Window (24 hr format): 00:01 - 08:00 Atlantic

Affected Circuits:
Blue Power - Eastlink co-location/data centre Pennant Point at 233 Sambro Creek Rd,Sambro Creek NS

Service Impact: BLUE Power at Pennant Point will be under threat while it's on maintenance by-pass as the load will be on generator, and there will be no battery backup during this work. YELLOW Power will be unaffected.


Should you have any questions about this notice
please contact Eastlink Change Control at change@corp.eastlink.ca
Contact Number: 877-797-7799 option 4 https://status.dal.ca/service.php?Service=9 2026-02-25 07:45:52 Eastlink Change Control Completion Notice


Customer: Dalhousie

Change Control ID : 2196892

Start Date: 2026-02-25

End Date: 2026-02-25

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: Software upgrade

Release Window (24 hr format): 04:00 - 06:00 Atlantic

Affected Circuits:
DAL residence with Internet/Wifi/TV Services

Service Impact: Your services will be impacted while we do a software upgrade.


Should you have any questions about this notice
please contact Eastlink Change Control at change@corp.eastlink.ca
Contact Number: 877-797-7799 option 4 https://status.dal.ca/service.php?Service=39 2026-02-25 07:30:12 Service Degradation

Impacted services

Microsoft Teams

Details

Title: Users see autogenerated chats during Public Switched Telephone Network (PSTN) calling scenarios in Microsoft Teams
User impact: Users see autogenerated chats during PSTN calling scenarios and Call Queue or Auto Attendant calls in Microsoft Teams.
More info: When placing outbound PSTN calls or receiving inbound PSTN calls, users see a chat thread autogenerated in the Microsoft Teams desktop client and web app. This also affects Call Queue and Auto Attendant calls.
Current status: We've collected logs from our reproduction of impact indicating which component is causing this issue and are investigating if any potential recent changes may be contributing to impact.
Scope of impact: Users may see autogenerated chats during PSTN calling scenarios and Call Queue or Auto Attendant calls in Microsoft Teams. This section may be updated as our investigation continues.
Next update by: Wednesday, February 25, 2026, at 4:00 AM UTC https://status.dal.ca/service.php?Service=9 2026-02-04 11:49:51 CHANGE CONTROL NOTICE

Type Of Work: Maintenance

Customer: Dalhousie

Change Control ID : 2191166

Start Date (yyyy-mm-dd): 2026-02-25
End Date (yyyy-mm-dd): 2026-02-25

Location Of Work: Pennant Point Data Centre, Sambro Creek, NS

Reason For Work: Blue UPS Power Module Rebuild

Release Window (24 hr format): 00:01 - 08:00 Atlantic

Affected Circuits:
Blue Power - Eastlink co-location/data centre Pennant Point at 233 Sambro Creek Rd,Sambro Creek NS

Service Interruption Duration: Network Threat - NonService Affecting

Service Impact:
BLUE Power at Pennant Point will be under threat while it's on maintenance by-pass as the load will be on generator, and there will be no battery backup during this work. YELLOW Power will be unaffected. https://status.dal.ca/service.php?Service=9 2026-02-24 07:55:02 Eastlink Change Control Completion Notice


Customer: Dalhousie

Change Control ID : 2201051

Start Date: 2026-02-24

End Date: 2026-02-24

Country: Canada

Location Of Work: Truro, NS

Reason For Work: Troubleshooting

Release Window (24 hr format): 02:00 - 06:00 Atlantic

Affected Circuits:
00123194 - DAL AC Truro Trueman Hall - 30 Horseshoe Crescen, Truro, NS
00123193 - DAL AC Truro Fraser Hall - 10 Horseshoe Crescent,, Truro, NS
00123195 - DAL AC Truro Chapman Hall - 20 Horseshoe Crescen, Truro, NS

Service Impact: Your services will be under threat and may experience a network convergence or increase network latency while we do expedited troubleshooting work.


Should you have any questions about this notice
please contact Eastlink Change Control at change@corp.eastlink.ca
Contact Number: 877-797-7799 option 4 https://status.dal.ca/service.php?Service=6 2026-02-24 07:52:17 Service Degradation

Impacted services

Exchange Online

Details


Title: Users' auto-decline meeting settings for automatic replies may not be working in Exchange Online
User impact: Users' auto-decline meeting settings for automatic replies may not be working in Exchange Online.
Current status: We've identified through internal monitoring that users' auto-decline meeting settings may be failing to apply, resulting in users' incoming meeting invites not being auto-declined as expected due to a latent code issue triggered by a recent service configuration update. We're working to roll out a code fix that we anticipate should be in effect by our next scheduled update.
Scope of impact: Users with automatic replies set up to auto-decline meeting invites in Exchange Online may be impacted. This information may be updated as our investigation continues.
Start time: Monday, February 23, 2026, at 8:00 AM UTC
Root cause: A latent code issue triggered by a recent service configuration update is resulting in impact.
Next update by: Tuesday, March 3, 2026, at 12:30 AM UTC https://status.dal.ca/service.php?Service=38 2026-02-23 14:05:07 Title: Users may experience issues when trying to access services that require Multi-Factor Authentication (MFA)
User impact: Some users may experience issues accessing Microsoft 365 services, particularly during sign‑in or authentication.
More Info: Customers in North America who leverage Cisco/Duo in their MFA sign-in flow were impacted.
Final status: We've confirmed that the reported impact has been mitigated. Our investigation determined that Microsoft services were operating as expected throughout the incident. We’ve confirmed with a third‑party authentication provider (Cisco/Duo) that a fix deployed within their environment has resolved the issue, and we’re seeing successful authentication attempts.
Scope of impact: This issue may have affected any user within your organization leveraging MFA for sign-in. We've confirmed the following region(s) were impacted by this issue: North America. Additional impacted region(s) may be included as our investigation continues.
Start time: Monday, February 23, 2026, at 2:00 PM UTC
End time: Monday, February 23, 2026, at 4:38 PM UTC
Preliminary root cause: A third‑party authentication provider experienced an issue within their environment, which resulted in authentication failures when users attempted to sign in to Microsoft services that depend on that provider.
Next steps: This incident is considered resolved by a third-party without Microsoft action. We’ll continue to monitor service telemetry to ensure ongoing stability.
This is the final update for the event. https://status.dal.ca/service.php?Service=38 2026-02-23 13:03:59 ID: MO1237461
Issue type: Incident
Status

Service Degradation

Impacted services

Microsoft 365 suite

Details

Title: We're looking into a potential problem impacting Microsoft 365 services
User impact: We're checking for potential impact to your users.
Current status: We're investigating a potential issue with the Microsoft 365 service and checking for impact to your organization. We'll provide an update within 30 minutes. https://status.dal.ca/service.php?Service=9 2026-02-23 11:52:06 Studley Gym: network down. https://status.dal.ca/service.php?Service=9 2026-02-23 11:50:43 LeMarchant Place Multiuse/ Studley Campus: recovered https://status.dal.ca/service.php?Service=9 2026-02-23 11:40:06 LeMarchant Place Multiuse/ Studley Campus: Network is down which also feeds Economics and Studley gym. https://status.dal.ca/service.php?Service=19 2026-02-23 10:26:51 The Papercut application will be unavailable between 6AM - 10AM on Sunday February 22 as the database environment is migrated to SQL Server.
We apologize for any inconvenience this may cause. https://status.dal.ca/service.php?Service=40 2026-02-20 15:33:19 Service Restored

Title: Some users with edit and full control permissions may be unable to access or share some files in Microsoft OneDrive
User impact: Users with edit and full control permissions may have been unable to access or share some files in OneDrive.
More info: Specifically, this issue impacted files, folders, and list items that were deleted and recently restored from the recycle bin. Impacted users attempting to access or share some folders experienced failures in sharing and permission operations in OneDrive.
Additionally, processes that attempted to enumerate permissions on these items may have seen failures.
Site administrators still had complete access to the content that was been deleted and restored.
Final status: We've monitored service health telemetry to confirm that our fix has remediated the impact.
Scope of impact: Some users with edit and full control permissions who were attempting to access or share some folders in OneDrive that were deleted and restored from the recycle bin may have been impacted.
Start time: Monday, October 13, 2025, at 3:50 PM UTC
End time: Friday, February 20, 2026, at 10:45 AM UTC
Root cause: A recent deployment contained a code regression that introduced a compatibility issue between code that was preventing items that had been deleted and recently restored from being accessible again.
Next steps:
- We're reviewing our update procedures to understand why impact to file access wasn't caught during the testing phase. This will allow us to drive service improvements by proactively identifying similar issues in the future and improve our update testing processes.
This is the final update for the event. https://status.dal.ca/service.php?Service=21 2026-02-20 15:12:02 Resolved:

- Users with edit and full control permissions may have been unable to access or share some files in SharePoint Online that were deleted and recently restored from the recycle bin. https://status.dal.ca/service.php?Service=38 2026-02-20 08:35:38 Users may see delays with Microsoft Planner tasks updating to Microsoft To-Do. https://status.dal.ca/service.php?Service=39 2026-02-20 08:04:17 Title: Users can't utilize multiple calling scenarios in Teams

More info: This issue affected users’ ability to:

- make or receive Public Switched Telephone Network (PSTN) calls
- policies related to 1:1 calls weren’t honored (i.e. policies to record for compliance or forward calls weren’t honored)

Final status: The providor confirmed that a recent planned maintenance action intended to test their ability to redirect traffic to alternate infrastructure resulted in an unexpected increase in load on APIs responsible for facilitating PSTN calls and call policy actions, resulting in impact. They've remediated impact for all users after redirecting traffic back to the original infrastructure and confirmed the issue was successfully resolved.

Start time: Thursday, February 19, 2026, at 12:00 PM AST
End time: Thursday, February 19, 2026, at 12:10 PM AST https://status.dal.ca/service.php?Service=36 2026-02-02 10:55:58 Change Notice

Update Information: Due to pending/current weather conditions, This work has been rescheduled to 20 February from 02 February. Sorry for any inconvenience this may have caused.

Type Of Work: Maintenance

Customer: Canary NOC

Change Control ID : 2175233

Customer Change Ticket # 285272

Start Date (yyyy-mm-dd): 2026-02-20

End Date (yyyy-mm-dd): 2026-02-20

Location Of Work: Rose Blanche - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:30 - 06:30 AST

Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: Multiple impacts up to 10 mins

Service Impact:
Your services will be impacted while we perform maintenance on a troubled Transport Link. https://status.dal.ca/service.php?Service=25 2026-02-19 09:18:43 Access has been restored. https://status.dal.ca/service.php?Service=25 2026-02-19 08:31:14 Off campus access to many library resources are unavailable. Technicians are working on the issue. https://status.dal.ca/service.php?Service=6 2026-02-18 11:32:06 Title: Users may be unable to access their Exchange Online mailboxes through several connection methods

More info: The impacted connection methods consisted of the following:
- Messaging Application Programming Interface (MAPI)
- Outlook on the web (OWA)
- Exchange ActiveSync (EAS)

Final status: We've finished restarting the remaining impacted portions and confirmed with our service telemetry that issue is fully resolved. In parallel, we've determined that impact was due to a Windows component issue related to an authentication system involved with maintenance deployments.
Scope of impact: Users located in South America, Canada, Korea, and Australia who attempted to access their Exchange Online mailboxes through MAPI, OWA, and EAS connection methods may have been impacted by this event.
Start time: Wednesday, February 18, 2026, at 9:00 AM AST
End time: Wednesday, February 18, 2026, at 11:00 AM AST
Root cause: A Windows component issue related to an authentication system involved with maintenance deployments resulted in this issue. https://status.dal.ca/service.php?Service=39 2026-02-18 11:26:48 Title: Users may be unable to update or add Copilot Studio agents to Teams and Copilot.

More info: Impacted users received a "permissions needed" error when trying to update or add Copilot Studio agents from Copilot Studio to Teams and Copilot.
For the adding to Teams impact specifically, this affected organizations where sideloading and the interaction of custom Teams apps were disabled. This issue had been corrected in the following Teams build versions and updating to them resolved the issue for users:
North America and Latin America regions - build 20260112.8
Europe, Middle East, Africa, and Asia Pacific regions - build 20260120.9
Final status: Following the deployment of our fix, out internal service telemetry has validated that the offending permissions issue has been addressed, and that impact has been remediated.
Scope of impact: Users may have been unable to add or update Copilot Studio agents through Copilot Studio for Teams and Copilot.
Start time: Monday, January 12, 2026, at 4:45 PM AST
End time: Saturday, February 14, 2026, at 9:00 AM AST
Root cause: A recent Copilot Studio update introduced a permissions issue that prevented adding or changing Copilot Studio agents in Teams and Copilot, resulting in impact. https://status.dal.ca/service.php?Service=39 2026-02-18 11:07:46 Status


Service Restored



Impacted services


Microsoft Teams


Details



Title: Users may have been unable to join some Microsoft Teams meetings through the "Join" button in the meeting chat
User impact: Users may have been unable to join some Microsoft Teams meetings through the "Join" button in the meeting chat.
More info: While we were focused on remediation, users could've been able to join meetings through meeting URLs.
Final status: We've validating that the fix has successfully relieved impact for users.
Scope of impact: This issue may have potentially impacted any user attempting to join affected meetings through the "Join" button in the meeting chat.
Start time: Friday, February 6, 2026, at 12:00 PM UTC
End time: Wednesday, February 18, 2026, at 12:00 AM UTC
Root cause: A recent update to the services that handle Teams meeting titles contained an error that was improperly handling the URLs, resulting in impact.
Next steps:
- We're reviewing our deployment and testing procedures to help prevent similar impact from happening again.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2026-02-18 11:07:40 Title: MailTips may not reflect free/busy correctly in Outlook desktop and crashes may occur when adding mailboxes
User impact: Users' MailTips may not have reflected free/busy correctly in Outlook desktop and crashes may have occurred.

More info: This issue was specific to the Outlook desktop client in organizations with a hybrid environment that used Exchange Web Services (EWS) for MailTips. Users may have noticed that the MailTips free/busy feature wasn’t operating as expected and may have seen an error stating “we can’t show MailTips right now.”
The Outlook desktop crashes occurred when users attempted to add a new on-premises mailbox.
Admins may have been unable to create new on-premises mailboxes, and their cross-tenant AutoDiscover requests general may have failed from hybrid environments.
While we worked on deploying the fix, admins may have been able to mitigate the impact by restarting the Autodiscover app pool.
Final status: We've validated with a subset of affected users that the fix to prevent the header duplication issue has fully resolved the impact.
Scope of impact: Any admins’ cross-tenant AutoDiscover requests may have failed from hybrid environments, which caused MailTips free/busy not to show and crash for users’ Outlook desktop clients when they added additional on-premises mailboxes.
Start time: Tuesday, January 27, 2026, at 9:30 AM AST
End time: Thursday, February 12, 2026, at 3:00 PM AST
Root cause: A routing change for Autodiscover requests introduced a header duplication issue which caused a backlog of requests that ultimately failed or timed out and resulted in the impact.
Next steps:
- We're reviewing our change implementation standards to ensure similar issues are caught and addressed ahead of deployment to prevent this from happening again.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2026-02-18 11:05:03 Service Restored

Impacted services

Exchange Online


Details



Title: Users' MailTips may not reflect free/busy correctly in Outlook desktop and crashes may occur when adding mailboxes
User impact: Users' MailTips may not have reflected free/busy correctly in Outlook desktop and crashes may have occurred.
More info: This issue was specific to the Outlook desktop client in organizations with a hybrid environment that used Exchange Web Services (EWS) for MailTips. Users may have noticed that the MailTips free/busy feature wasn’t operating as expected and may have seen an error stating “we can’t show MailTips right now.”
The Outlook desktop crashes occurred when users attempted to add a new on-premises mailbox.
Admins may have been unable to create new on-premises mailboxes, and their cross-tenant AutoDiscover requests general may have failed from hybrid environments.
While we worked on deploying the fix, admins may have been able to mitigate the impact by restarting the Autodiscover app pool.
Final status: We've validated with a subset of affected users that the fix to prevent the header duplication issue has fully resolved the impact.
Scope of impact: Any admins’ cross-tenant AutoDiscover requests may have failed from hybrid environments, which caused MailTips free/busy not to show and crash for users’ Outlook desktop clients when they added additional on-premises mailboxes.
Start time: Tuesday, January 27, 2026, at 12:30 AM UTC
End time: Thursday, February 12, 2026, at 6:00 PM UTC
Root cause: A routing change for Autodiscover requests introduced a header duplication issue which caused a backlog of requests that ultimately failed or timed out and resulted in the impact.
Next steps:
- We're reviewing our change implementation standards to ensure similar issues are caught and addressed ahead of deployment to prevent this from happening again.
This is the final update for the event. https://status.dal.ca/service.php?Service=36 2026-02-18 11:02:46 Update to Change Notice


Update Information: This work has been rescheduled to 20 March from 20 February, sorry for any inconvenience this may have caused.

Type Of Work: Maintenance

Customer: Canary NOC

Change Control ID : 2175233

Customer Change Ticket # 285272

Start Date (yyyy-mm-dd): 2026-03-20

End Date (yyyy-mm-dd): 2026-03-20

Country: Canada

Location Of Work: Rose Blanche - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: Multiple impacts up to 10 mins

Service Impact:
Your services will be impacted while we perform maintenance on a troubled Transport Link.


Comment:
This work has been rescheduled to 20 March from 20 February, sorry for any
inconvenience this may have caused. https://status.dal.ca/service.php?Service=38 2026-02-17 15:38:54 Service Restored


Title: Some users may be unable to access or see Excel data in multiple Microsoft 365 services on the web
User impact: Users may have been unable to access or see Excel data in multiple Microsoft 365 services on the web.
More info: Specific Microsoft 365 services affected were Power BI and SharePoint Online, though any Microsoft 365 service that utilized Excel web access may have been impacted.
The impact scenario for Power BI was that some users may have been unable to view data when they opened imported Excel workbooks in Power BI workspaces. To avoid this issue, users could’ve seen the data when they utilized workbooks in Excel or Excel for the web.
The impact scenario for SharePoint Online was that some users may have been unable to access or view Excel content on SharePoint Online sites because the content was blank and greyed out. To avoid this issue, users could’ve opened the Excel file directly without using web parts.
Final status: We’ve successfully deployed our fix to address this issue and confirmed in our testing environment that this issue is resolved.
Scope of impact: Some users who attempted to view or access Excel data in multiple Microsoft 365 services on the web may have been unable to do so.
Start time: Thursday, January 29, 2026, at 4:00 PM UTC
End time: Saturday, February 14, 2026, at 12:30 AM UTC
Root cause: A recent deployment in Excel introduced a compatibility issue with multiple Microsoft 365 services that prevented the data from being populated on the web.
Next steps:
- We’re reviewing our validation and updating procedures to better detect and prevent issues like this prior to deployment in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=36 2026-01-29 09:53:03 CHANGE CONTROL NOTICE

Type Of Work: Maintenance

Customer: Canary NOC

Change Control ID : 2184743

Start Date (yyyy-mm-dd): 2026-02-17

End Date (yyyy-mm-dd): 2026-02-17

Location Of Work: St Johns - NL

Reason For Work: Damaged Fiber Cables

Release Window (24 hr format): 00:31 - 06:30 AST

Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: less than 1 hour

Service Impact:
Your services will be impacted while we perform repairs on Damaged Fiber Cables https://status.dal.ca/service.php?Service=9 2026-02-23 11:38:17 Completed: Maintenance activity will be done on boarder firewall, Inbound and outbound traffic will be impacted during this change. https://status.dal.ca/service.php?Service=38 2026-02-13 12:38:29 Service Restored

Title: Some users may experience failures or timeouts while accessing Microsoft Copilot (Microsoft 365)
User impact: Users may experience failures or timeouts while accessing Copilot.
Final status: We’ve applied the mitigation and the affected components have been restored to full-service capacity. We will continue to monitor service availability and investigate the underlying root cause.
Scope of impact: Impact was specific to user attempting to access Copilot.
Start time: Friday, February 13, 2026, at 1:26 PM UTC
End time: Friday, February 13, 2026, at 1:54 PM UTC
Root cause: Traffic management measures were applied as part of a mitigation for a configuration issue, which caused user impact. More details will be provided in the Post‑Incident Report.
Next Steps
We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. https://status.dal.ca/service.php?Service=38 2026-02-13 12:10:57 Title: Some users may experience failures or timeouts while accessing Microsoft Copilot (Microsoft 365)
User impact: Users may experience failures or timeouts while accessing Copilot.
Current status: We’ve identified an underlying service issue affecting a subset of infrastructure components. We’ve confirmed a remediation plan and are restarting the affected components to restore full service capacity.
Scope of impact: Impact is specific to users located in Europe attempting to access Copilot.
Next update by: Friday, February 13, 2026, at 3:30 PM UTC https://status.dal.ca/service.php?Service=9 2026-02-13 11:51:57 Eastlink New Change Control Notice


Type Of Work: Expedite

Customer: Dalhousie

Change Control ID : 2201051

Start Date (yyyy-mm-dd): 2026-02-24

End Date (yyyy-mm-dd): 2026-02-24

Country: Canada

Location Of Work: Truro, NS

Reason For Work: Troubleshooting

Release Window (24 hr format): 02:00 - 06:00 Atlantic

Affected Circuits:
00123194 - DAL AC Truro Trueman Hall - 30 Horseshoe Crescen, Truro, NS
00123193 - DAL AC Truro Fraser Hall - 10 Horseshoe Crescent,, Truro, NS
00123195 - DAL AC Truro Chapman Hall - 20 Horseshoe Crescen, Truro, NS

Service Interruption Duration: Network Convergence

Service Impact:
Your services will be under threat and may experience a network convergence or increase network latency while we do expedited troubleshooting work. https://status.dal.ca/service.php?Service=38 2026-02-13 10:12:38 Title: Some users may be unable to access Microsoft Copilot (Microsoft 365)
User impact: Users may be unable to access Microsoft Copilot (Microsoft 365).
Current status: We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps.
Scope of impact: Impact is specific to users located in Europe attempting to access Microsoft Copilot (Microsoft 365).
Next update by: Friday, February 13, 2026, at 3:30 PM UTC https://status.dal.ca/service.php?Service=39 2026-02-13 07:54:15 Title: Users' query responses from the Facilitator agent in Microsoft Teams meetings are delayed up to 25 seconds
User impact: Users' query responses from the Facilitator agent in Microsoft Teams meetings were delayed up to 25 seconds.
More info: Delays were specific to open-ended questions in the meeting chat from the meeting participants to the Facilitator agent.
Final status: After an extended period of monitoring, we've confirmed our solutions resolved the impact in the affected regions and that the service is healthy.
Scope of impact: This issue may have affected any user in Microsoft Teams meetings attempting to ask open-ended questions in meeting chats from the meeting participants to the Facilitator agent.
Start time: Tuesday, January 13, 2026, at 4:00 AM UTC
End time: Wednesday, February 11, 2026, at 12:50 AM UTC
Root cause: An unusual influx of request traffic pertaining to user authentication when utilizing Facilitator for open-ended questions in meeting chat resulted in impact.
Next steps:
- We're continuing our efforts to improve the routing and processing of request traffic in our infrastructure, which will help us in avoiding similar impact in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2026-02-12 15:43:52 Title: Some users' legitimate email messages may be marked as phishing and quarantined in Exchange Online
User impact: Users' legitimate email messages may have been marked as phishing and quarantined in Exchange Online.
More info: Users can expect messages which were previously quarantined by this incident to have been successfully delivered.
Final status: We’ve validated the successful release of the small portion of remaining messages and confirmed the impact associated with this incident is now resolved.
Scope of impact: Some users attempting to send or receive Exchange Online email messages may have been impacted.
Start time: Thursday, February 5, 2026, at 12:26 AM UTC
End time: Thursday, February 12, 2026, at 2:00 PM UTC
Preliminary root cause: An updated URL rule intending to identify more sophisticated spam and phishing email messages was incorrectly quarantining legitimate email messages in Exchange Online.
Next steps: We're reviewing our ongoing URL rule implementation processes to find ways to reduce similar false positive detections in the future while continuing to adapt and respond to evolving spam and phishing techniques.
We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. https://status.dal.ca/service.php?Service=39 2026-02-12 14:23:39 Title: Some users may be intermittently unable to use the Microsoft Teams API in Microsoft Graph to create teams
User impact: Users may have been intermittently unable to use the Microsoft Teams API in Microsoft Graph to create teams.
Final status: We've completed our monitoring period of service telemetry and validated that our fix deployment successfully remediated user impact.
Scope of impact: Some users attempting to create teams via the Microsoft Graph Create team API may have been impacted.
Start time: Tuesday, February 10, 2026, at 7:00 PM UTC
End time: Thursday, February 12, 2026, at 3:20 AM UTC
Root cause: A recent service change has introduced a mismatch regression when processing Microsoft Teams async operations.
Next steps:
- We're analyzing the offending service change to validate why the potential for impact wasn't caught during our update testing and validation phases. This analysis will help us to bolster our validation processes to ensure similar impact scenarios don't occur in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=38 2026-02-12 08:39:34 Title: Some users may be unable to access or see Excel data in multiple Microsoft 365 services on the web
User impact: Users may be unable to access or see Excel data in multiple Microsoft 365 services on the web.
More info: Specific Microsoft 365 services affected are Power BI and SharePoint Online, though any Microsoft 365 service that uses Excel web access may be impacted.
The impact scenario for Power BI is that some users may be unable to view data when opening imported Excel workbooks in Power BI workspaces. To avoid this issue, users can see the data when opening workbooks in Excel or Excel Online.
The impact scenario for SharePoint Online is that some users may be unable to access or view Excel content on SharePoint Online sites because the content is blank and greyed out. To avoid this issue, users can open the Excel file directly without using web parts.
Current status: We've received reports of an issue in which some users may be unable to access or see Excel data in multiple Microsoft 365 services on the web. We've identified a recent deployment in Excel introduced a compatibility issue with multiple Microsoft 365 services that's preventing the data from populating on the web. We're further reviewing the recent deployment to identify an efficient remediation plan. We anticipate being able to provide details on the proposed fix by our next scheduled update.
Scope of impact: Some users attempting to view or access or see Excel data in multiple Microsoft 365 services on the web may be impacted. This information may be updated as our investigation continues.
Root cause: A recent deployment in Excel introduced a compatibility issue with multiple Microsoft 365 services that's preventing the data from populating on the web.
Next update by: Thursday, February 12, 2026, at 10:00 PM UTC https://status.dal.ca/service.php?Service=39 2026-02-12 08:37:52 Title: Users are unable to join some Microsoft Teams meetings through the "Join" button in the meeting chat
User impact: Users are unable to join some Microsoft Teams meetings through the "Join" button in the meeting chat.
More info: While we're focused on remediation, users may be able to join meetings through meeting URLs.
Current status: We collected reproduction logs of the issue and are analyzing them to understand the source of the issue and determine our next troubleshooting steps.
Scope of impact: This issue may potentially impact any user attempting to join affected meetings through the "Join" button in the meeting chat. This information may be updated as our investigation continues.
Next update by: Thursday, February 12, 2026, at 1:00 PM UTC https://status.dal.ca/service.php?Service=37 2026-01-21 15:40:18 NOTICE

Reference number: CM0000001265261
Start time (Y/M/D): 2026-02-12 02:00:00 AM AST
End time (Y/M/D): 2026-02-12 06:00:00 AM EST
Estimated outage: 10 min
Activity: The service provider nedds to proceed with a software configuration at the central office in order to improve service.
Equipment: E320
CLLI: HLFXNS0187W
Circuit(s) affected:
 00/ARDU/902/463/2876      DALHOUSIE UNIVERSITY 1 CHALLENGER DRIVE DARTMOUTH NOVA SCOTIA CANADA   

You may experience a failure(s) at any time during the above window. https://status.dal.ca/service.php?Service=39 2026-02-11 12:51:09 Title: Some users may be intermittently unable to use the Microsoft Teams API in Microsoft Graph to create teams
User impact: Users may be intermittently unable to use the Microsoft Teams API in Microsoft Graph to create teams.
Current status: We've identified that a recent service change has inadvertently introduced a mismatch regression when processing Microsoft Teams async operations, which has impacted the ability to retrieve operation status' causing the inability to create teams in Microsoft Teams using the API in Microsoft Graph. We're assessing various mitigation strategies to apply in order to swiftly remediate impact.
Scope of impact: Some users attempting to create Microsoft Teams via the Microsoft Graph Create team API may be impacted.
Root cause: A recent service change has inadvertently introduced a mismatch regression when processing Microsoft Teams async operations.
Next update by: Wednesday, February 11, 2026, at 7:00 PM UTC https://status.dal.ca/service.php?Service=33 2026-02-11 09:19:41 Updates are complete. Opinio is running normally. https://status.dal.ca/service.php?Service=33 2026-02-11 08:36:07 Opinio will be unavailable on Wednesday, February 11 between 8:30 AM and 9:30 AM due to system maintenance. https://status.dal.ca/service.php?Service=39 2026-02-10 14:33:47 Title: Users don't see the dial pad in Microsoft Teams Rooms (MTR) for Windows devices
User impact: Users may not have seen the dial pad on MTR for Windows devices.
More info: Impact was specific to users on build 25113001316 of the MTR app.
Final status: We've cleared the issue in our deployment infrastructure causing a delay and have completed the deployment of our fix. The impact has been remediated for all users.
Scope of impact: Any user on build 25113001316 of the Microsoft Teams Rooms app leveraging an MTR for Windows device may have been impacted.
Start time: Thursday, January 29, 2026, at 3:00 PM UTC
End time: Tuesday, February 10, 2026, at 6:50 AM UTC
Root cause: A code regression in the latest build of Microsoft Teams caused the dial pad User Interface (UI) elements to been missing.
Next steps:
- We're investigating how the code regression was introduced to better understand and prevent similar future impact.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2026-02-10 10:32:44 Title: Users' contacts hidden from the Global Address List (GAL) did not appear in Outlook on the web people search results
User impact: Users' contacts hidden from the Global Address List (GAL) did not appear in Outlook on the web people search results.
Final status: We've determined that a code change inadvertently caused a regression, which caused impact to occur. We've confirmed that the fix deployment has successfully completed and that impact has been remediated.
Scope of impact: Some users attempting to retrieve contacts in Outlook on the web people search results may have been impacted.
Start time: Thursday, December 18, 2025, at 7:52 PM UTC
End time: Monday, February 9, 2026, at 1:00 PM UTC
Root cause: A code change inadvertently caused a regression, which caused impact to occur.
Next steps:
- We're reviewing our update procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event. https://status.dal.ca/service.php?Service=39 2026-02-10 08:01:25 Title: Mac users can't download the Microsoft Teams desktop client through the Join Launcher
User impact: Mac users couldn't download the Teams desktop client through the Join Launcher.
Final status: We've isolated a recent Content Delivery Network (CDN) update to Microsoft Teams App download locations that has produced a Join Launcher error that prevented the downloading of the Microsoft Teams desktop client from the Join Launcher. After deploying a code fix, our internal service telemetry has verified that impact has been remediated.
Scope of impact: This issue may have prevented any Mac user from downloading the Teams desktop client through the Join Launcher.
Start time: Tuesday, January 6, 2026, at 6:00 AM UTC
End time: Saturday, February 7, 2026, at 4:00 AM UTC
Root cause: A Content Delivery Network (CDN) update to Microsoft Teams App download locations produced a Join Launcher error that prevented the downloading of the Microsoft Teams desktop client from the Join Launcher.
Next steps:
- We're further analyzing the update to our CDN to help improve our pre-deployment testing and validation processes.
This is the final update for the event. https://status.dal.ca/service.php?Service=9 2026-02-09 14:07:49 Eastlink URGENT – Update to Change Notice


Update Information: This work has been rescheduled to 17 March from 17 February, sorry for any inconvenience this may have caused.

Type Of Work: Maintenance

Customer: Canary NOC

Change Control ID : 2184743

Start Date (yyyy-mm-dd): 2026-03-17

End Date (yyyy-mm-dd): 2026-03-17

Country: Canada

Location Of Work: St Johns - NL

Reason For Work: Damaged Fiber Cables

Release Window (24 hr format): 00:01 - 06:00 Newfoundland

Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: less than 1 hour

Service Impact:
Your services will be impacted while we perform repairs on Damaged Fiber Cables


Comment:
This work has been rescheduled to 17 March from 17 February, sorry for any
inconvenience this may have caused. https://status.dal.ca/service.php?Service=9 2026-02-09 14:06:09 Eastlink New Change Control Notice


Type Of Work: Maintenance

Customer: Dalhousie

Change Control ID : 2196892

Start Date (yyyy-mm-dd): 2026-02-25

End Date (yyyy-mm-dd): 2026-02-25

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: Software upgrade

Release Window (24 hr format): 04:00 - 06:00 Atlantic

Affected Circuits:
DAL residence with Internet/Wifi/TV Services

Service Interruption Duration: less than 10 minute

Service Impact:
Your services will be impacted while we do a software upgrade. https://status.dal.ca/service.php?Service=38 2026-02-09 14:03:09 Title: Some users may experience various issues with some Microsoft 365 services
User impact: Users may have experienced various issues with some Microsoft 365 services.
More info: This issue impacted the following services and scenarios:
- Some users in the West US region may have been unable to execute data plane operations in Power BI.
- Some users may have been unable to utilize Activity and file policy evaluation, Anomaly detection, or Advanced hunting for Microsoft Defender for Cloud Apps.
- Users may have also seen stale information in the portal and execution of governance actions for Microsoft Defender for Cloud Apps.
- Some users may have been unable to utilize Advanced hunting in Microsoft Defender for Identity.
- Admins may have been unable to complete onboarding activities in the Microsoft Defender XDR portal.
- Admins may have been unable to see Microsoft Purview Communication Compliance policy hits in Microsoft Purview.
- Users may have been unable to view recent data in Threat Explorer and Advanced Hunting within Microsoft Defender for Office 365.
- Users may have seen device enrollment failures in Microsoft Intune.
Final status: We've completed our efforts to restore the remaining infrastructure and further confirmed that the remaining backlogs have been processed. Impact has been remediated for all users.
Scope of impact: This issue may have affect users in the West US region who were attempting to utilize the features outlined in the More info section.
Start time: Saturday, February 7, 2026, at 8:00 AM UTC
End time: Monday, February 9, 2026, at 12:24 PM UTC
Root cause: A recent power surge within a portion of our Azure infrastructure in the West US region caused services to go temporarily offline.
Next steps:
- We're reviewing options to increase power surge protection in the affected portion of infrastructure to better prevent similar future impact.
This is the final update for the event. https://status.dal.ca/service.php?Service=38 2026-02-09 10:22:02 Title: Some users may experience various issues with some Microsoft 365 services
User impact: Users may experience various issues with some Microsoft 365 services.
More info: This issue impacts the following services and scenarios:
- Some users in the West US region may be unable to execute data plane operations in Power BI.
- Some users may be unable to utilize Activity and file policy evaluation, Anomaly detection, or Advanced hunting for Microsoft Defender for Cloud Apps.
- Users may also see stale information in the portal and execution of governance actions for Microsoft Defender for Cloud Apps.
- Some users may be unable to utilize Advanced hunting in Microsoft Defender for Identity.
Current status: Our monitoring has notified us of an issue in the West US region where some users may experience various impacts to some Microsoft 365 services, which we've outlined in the More info section above. We've confirmed that a recent power surge at a portion of our Azure infrastructure in the West US region caused services to go temporarily offline. Our backup power systems were activated and we've confirmed that power remains stable to handle service activity. We're working to restore connectivity to the impacted services to fully resolve this issue.
Scope of impact: This issue may affect users in the West US region who are attempting to utilize the features outlined in the More info section.
Root cause: A recent power surge within a portion of our Azure infrastructure in the West US region caused services to go temporarily offline.
Next update by: Saturday, February 7, 2026, at 7:30 PM UTC https://status.dal.ca/service.php?Service=6 2026-02-09 10:20:28 Title: Users' MailTips may not reflect free/busy correctly in Outlook desktop and crashes may occur when adding mailboxes
User impact: Users' MailTips may not reflect free/busy correctly in Outlook desktop and crashes may occur when adding mailboxes.
More info: This issue is specific to the Outlook desktop client in organizations with a hybrid environment using Exchange Web Services (EWS) for MailTips. Users may notice that the MailTips free/busy feature isn’t operating as expected and may see an error stating “we can’t show MailTips right now.”
The Outlook desktop crashes occur when attempting to add a new on-premise mailbox.
Admins may be unable to create new on-premise mailboxes and their cross-tenant AutoDiscover requests general may fail from hybrid environments.
Current status: We’ve determined that a routing change for Autodiscover requests introduced a header duplication issue causing a backlog of requests that ultimately fail or timeout, resulting in the impact. We’ve confirmed that, in addition to AutoDiscover failures and Outlook crashes, users may experience the MailTips free/busy feature isn’t operating as expected and may see an error stating “we can’t show MailTips right now.” As we develop a fix to address this issue, affected admins may be able to mitigate the impact by recycling the Autodiscover application pool. We anticipate having an estimation for the delivery of the permanent fix to resolve this issue by our next scheduled update.
Scope of impact: Any admins’ cross-tenant AutoDiscover requests may fail from hybrid environments, causing MailTips free/busy not to show and crashing for users’ Outlook desktop clients when adding additional on-premises mailboxes. This information may be updated as our investigation continues.
Start time: Tuesday, January 27, 2026, at 12:30 AM UTC
Root cause: A routing change for Autodiscover requests introduced a header duplication issue causing a backlog of requests that ultimately fail or timeout, resulting in the impact.
Next update by: Monday, February 9, 2026, at 8:30 PM UTC https://status.dal.ca/service.php?Service=6 2026-02-09 10:20:06 Title: Some users' legitimate email messages may be marked as phish and quarantined in Exchange Online
User impact: Users' legitimate email messages may be marked as phish and quarantined in Exchange Online.
Current status: We're continuing to release the quarantine messages for the affected users to fully resolve this problem. In parallel, we're actively working to evaluate additional remediation actions to perform in order to expedite the process of recovery.
Scope of impact: Some users attempting to send or receive Exchange Online email messages may be impacted.
Root cause: The email messages are getting incorrectly marked as phish and quarantined in Exchange Online due to ever-evolving criteria aimed at identifying suspicious email messages, as spam and phishing techniques have become more sophisticated in avoiding detection.
Next update by: Saturday, February 7, 2026, at 12:30 AM UTC https://status.dal.ca/service.php?Service=39 2026-02-09 10:16:48 Title: Users may be unable to select or find meeting rooms when creating channel meetings in Microsoft Teams
User impact: Users may have been unable to select or find meeting rooms when creating channel meetings in Microsoft Teams.
Final status: We've monitored the deployment progress of the fix and we've now confirmed that it has fully deployed, resolving the impact.
Scope of impact: Any user attempting to select or find meetings rooms when creating channel meetings in Microsoft Teams may have been impacted.
Start time: Thursday, January 22, 2026, at 12:09 AM UTC
End time: Friday, February 6, 2026, at 5:00 AM UTC
Root cause: A code regression inadvertently introduced in a recent update was causing a graph API which Microsoft Teams relies on for scheduling channel meetings with a meeting room to fail.
Next steps:
- We're reviewing our update procedures to understand why the code regression wasn't identified during our testing phase. This will help us to improve our testing processes and proactively identifying similar issues in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=9 2026-02-09 10:23:43 Eastlink URGENT – Update to Change Notice


Update Information: This work is being postponed and will be rescheduled to a later date once determined, sorry for any inconvenience this may have caused.

Type Of Work: Maintenance

Customer: Canary NOC

Change Control ID : 2184743

Start Date (yyyy-mm-dd): 2026-02-17

End Date (yyyy-mm-dd): 2026-02-17

Country: Canada

Location Of Work: St Johns - NL

Reason For Work: Damaged Fiber Cables

Release Window (24 hr format): 00:01 - 06:00 Newfoundland

Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: less than 1 hour

Service Impact:
Your services will be impacted while we perform repairs on Damaged Fiber Cables


Comment:
This work is being postponed and will be rescheduled to a later date once
determined, sorry for any inconvenience this may have caused. https://status.dal.ca/service.php?Service=9 2026-02-09 10:23:30 Eastlink URGENT – Update to Change Notice


Update Information: This work is being postponed and will be rescheduled to a later date once determined, sorry for any inconvenience this may have caused.

Type Of Work: Maintenance

Customer: Canary NOC

Change Control ID : 2175233

Customer Change Ticket # 285272

Start Date (yyyy-mm-dd): 2026-02-20

End Date (yyyy-mm-dd): 2026-02-20

Country: Canada

Location Of Work: Rose Blanche - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: Multiple impacts up to 10 mins

Service Impact:
Your services will be impacted while we perform maintenance on a troubled Transport Link.


Comment:
This work is being postponed and will be rescheduled to a later date once
determined, sorry for any inconvenience this may have caused. https://status.dal.ca/service.php?Service=9 2026-02-09 10:08:51 Eastlink URGENT – Update to Change Notice


Update Information: This work is being postponed and will be rescheduled to a later date once determined, sorry for any inconvenience this may have caused.

Type Of Work: Maintenance

Customer: Canary NOC

Change Control ID : 2175233

Customer Change Ticket # 285272

Start Date (yyyy-mm-dd): 2026-02-20

End Date (yyyy-mm-dd): 2026-02-20

Country: Canada

Location Of Work: Rose Blanche - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: Multiple impacts up to 10 mins

Service Impact:
Your services will be impacted while we perform maintenance on a troubled Transport Link.


Comment:
This work is being postponed and will be rescheduled to a later date once
determined, sorry for any inconvenience this may have caused. https://status.dal.ca/service.php?Service=9 2026-01-12 08:45:52 Eastlink New Change Control Notice


Type Of Work: Maintenance

Customer: Dalhousie

Change Control ID : 2172093

Start Date (yyyy-mm-dd): 2026-02-03

End Date (yyyy-mm-dd): 2026-02-03

Country: Canada

Location Of Work: Truro, NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 02:00 - 04:30 Atlantic

Affected Circuits:
00123194 - DAL AC Truro Trueman Hall - 30 Horseshoe Crescen, Truro, NS
00123193 - DAL AC Truro Fraser Hall - 10 Horseshoe Crescent,, Truro, NS
00123195 - DAL AC Truro Chapman Hall - 20 Horseshoe Crescen, Truro, NS

Service Interruption Duration: 2.0 hours (120 mins)

Service Impact:
Your services will be impacted while we do a software upgrade. https://status.dal.ca/service.php?Service=39 2026-02-05 10:58:42 Title: Users may be unable to select or find meeting rooms when creating channel meetings in Teams

User impact: Users may be unable to select or find meeting rooms when creating channel meetings in Teams.

Current status: The provider developed a fix and are performing validations to ensure it addresses the issue without any adverse effects. Once we’ve completed the validation phase, we’ll begin the expedited deployment of our fix to the affected users. They anticipate being able to provide a timeline for complete deployment by our next scheduled communications update.

Scope of impact: Any user attempting to select or find meetings rooms when creating channel meetings in Teams may be impacted. This information may be updated as our investigation continues.
Start time: Thursday, January 22, 2026, at 9:09 AM AST
Root cause: A regression is causing a graph API which Teams relies on for scheduling channel meetings with a meeting room to fail. https://status.dal.ca/service.php?Service=36 2026-02-05 10:51:13 Service Provider Change Control Completion Notice


Customer: Canary NOC

Change Control ID : 2175229

Start Date: 2026-02-05

End Date: 2026-02-05

Country: Canada

Location Of Work: Spanish Room, NL

Reason For Work: Repair

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Impact: Your services will be impacted while we perform maintenance on a troubled Transport Link. https://status.dal.ca/service.php?Service=39 2026-02-05 10:46:01 Users may be unable to apply video effects during meetings in Teams desktop client


Status: Service Restored

Details:


User impact: Users may have been unable to apply video effects during meetings in Teams desktop client.
Final status: The service provider's review of the internal reproduction had determined that a recent routine service update exposed a code regression, which affected some users' ability to apply video effects during meetings in Teams desktop client. They've since reverted the service update and after an extended period of monitoring confirmed that impact has been remediated.
Scope of impact: This issue may have impacted any Teams desktop user who attempted to apply video effects in a meeting.

Start time: Tuesday, February 3, 2026, at 10:00 AM AST
End time: Wednesday, February 4, 2026, at 5:00 AM AST https://status.dal.ca/service.php?Service=9 2026-01-12 08:46:13 Eastlink New Change Control Notice


Type Of Work: Maintenance

Customer: Canary NOC

Change Control ID : 2175229

Start Date (yyyy-mm-dd): 2026-02-05

End Date (yyyy-mm-dd): 2026-02-05

Country: Canada

Location Of Work: Spanish Room, NL

Reason For Work: Repair

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: Multiple impacts up to 10 mins

Service Impact:
Your services will be impacted while we perform maintenance on a troubled Transport Link. https://status.dal.ca/service.php?Service=17 2026-02-04 16:08:15 Update 1600h: The Networking team continues to analyze for a root cause of the earlier outage. The network has been stable and the team continues to monitor. An incident report will be available post analysis. https://status.dal.ca/service.php?Service=9 2026-02-04 16:08:01 Update 1600h: The Networking team continues to analyze for a root cause of the earlier outage. The network has been stable and the team continues to monitor. An incident report will be available post analysis. https://status.dal.ca/service.php?Service=17 2026-02-04 14:54:34 Update 1445h: The network issues experienced early this afternoon have resolved. The networking team continues to monitor and perform root cause analysis. Further updates as available. https://status.dal.ca/service.php?Service=9 2026-02-04 14:54:17 Update 1445h: The network issues experienced early this afternoon have resolved. The networking team continues to monitor and perform root cause analysis. Further updates as available. https://status.dal.ca/service.php?Service=39 2026-02-04 13:49:08 Some users may be unable to apply video effects in Teams

Status: Service Degradation

Impacted services

User impact: Users may be unable to apply video effects in Teams.
Current status: The service providor has reproduced this issue internally and are debugging the results to determine the root cause and a strategy that remediates impact.
Scope of impact: Some users attempting to apply video effects in Teams may be impacted. https://status.dal.ca/service.php?Service=39 2026-02-04 15:25:54 TEAMS NOTICE
Some users may be unable to toggle call queues on or off in the Teams web or desktop client
Service Restored

More info: As a workaround, users may have been able to use the Teams mobile app to toggle call queues as expected.

Final status: The service provider has reverted the offending service update and confirmed through monitoring service health telemetry that the impact has been remediated.

Scope of impact: Some users hosted in the North America region attempting to toggle call queues in the Teams web or desktop client may have been impacted.

Start time: Wednesday, February 4, 2026, at 6:30 AM AST
End time: Wednesday, February 4, 2026, at 1:22 PM AST https://status.dal.ca/service.php?Service=39 2026-02-04 13:48:47 TEAMS NOTICE
Some users may experience PowerPoint slide download failures during Teams meeting recordings
Service Restored

More info: Users' PowerPoint slide download failures resulted in unauthorized access errors and service unavailability.
As a workaround, users could have used regular screen sharing, which were captured in recordings.

Final status: The service provider has completed the revert process to remove the impacting authentication components and successfully issued the new component configuration to resolve the incompatibility that triggered the failures, remediating impact for all users.

Scope of impact: Your organization was affected by this event, and some users attempting to utilize PowerPoint slide download failures during Teams meeting recordings were impacted.

Start time: Wednesday, February 4, 2026, at 7:15 AM AST
End time: Wednesday, February 4, 2026, at 12:47 PM AST https://status.dal.ca/service.php?Service=17 2026-02-04 13:26:57 We are currently experiencing a disruption with wireless networks. Technicians are investigating. https://status.dal.ca/service.php?Service=9 2026-02-04 13:26:38 We are currently experiencing a disruption with some wired networks. Technicians are investigating. https://status.dal.ca/service.php?Service=39 2026-02-04 11:34:10 TEAMS NOTICE
Some users may experience PowerPoint slide download failures during Teams meeting recordings
Service Degradation

More info: Users' PowerPoint slide download failures is resulting in unauthorized access errors and service unavailability.
As a workaround, users should avoid PowerPoint Live and instead use regular screen sharing, which will be captured in recordings.

Current status: The service provider is reverting a recent deployment, which introduced a new network authentication component configuration, which has caused unauthorised errors for partner services such as the recorder. They're also working to issue a new compatible network authentication component configuration to resolve the incompatibility that triggered the failures.

Scope of impact: Your organization is affected by this event, and some users attempting to utilize PowerPoint slide download failures during Teams meeting recordings may be impacted. https://status.dal.ca/service.php?Service=6 2026-02-03 15:07:08 Group owners may be unable to modify group memberships in the Global Address Book in the classic Outlook desktop client

Status: Service Restored

Details

User impact: Group owners were unable to modify group memberships in the Global Address Book in the classic Outlook desktop client.
More info: Distribution Groups may have been able to be modified, but Security Groups may have been affected.
While we worked towards mitigation, affected users may have been able to utilize the new Outlook desktop client or Outlook on the web to perform Distribution Group modifications.
Final status: We've identified that a recent feature change intended to enable the use of a new API for managing distribution group modifications introduced an issue resulting in impact. We've reverted the affecting change and confirmed that impact was successfully remediated.
Scope of impact: This issue may have affected all group owners modifying certain group memberships through the Outlook Address Book in the classis Outlook desktop client.

Start time: Tuesday, February 3, 2026, at 9:15 AM AST
End time: Tuesday, February 3, 2026, at 2:29 PM AST https://status.dal.ca/service.php?Service=9 2026-02-03 14:35:10 Change Control Completion Notice


Customer: Dalhousie

Change Control ID : 2172093

Start Date: 2026-02-03

End Date: 2026-02-03

Country: Canada

Location Of Work: Truro, NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 02:00 - 04:30 Atlantic

Affected Circuits:
00123194 - DAL AC Truro Trueman Hall - 30 Horseshoe Crescen, Truro, NS
00123193 - DAL AC Truro Fraser Hall - 10 Horseshoe Crescent,, Truro, NS
00123195 - DAL AC Truro Chapman Hall - 20 Horseshoe Crescen, Truro, NS

Service Impact: Your services will be impacted while we do a software upgrade. https://status.dal.ca/service.php?Service=9 2026-01-12 08:45:26 Eastlink New Change Control Notice


Type Of Work: Maintenance

Customer: Dalhousie

Change Control ID : 2172093

Start Date (yyyy-mm-dd): 2026-02-03

End Date (yyyy-mm-dd): 2026-02-03

Country: Canada

Location Of Work: Truro, NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 02:00 - 04:30 Atlantic

Affected Circuits:
00123194 - DAL AC Truro Trueman Hall - 30 Horseshoe Crescen, Truro, NS
00123193 - DAL AC Truro Fraser Hall - 10 Horseshoe Crescent,, Truro, NS
00123195 - DAL AC Truro Chapman Hall - 20 Horseshoe Crescen, Truro, NS

Service Interruption Duration: 2.0 hours (120 mins)

Service Impact:
Your services will be impacted while we do a software upgrade.