https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Mon, 30 Jan 2023 03:09:00 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php https://status.dal.ca/service.php?Service=36 2023-01-19 15:42:12 URGENT – Update to Change Notice


Update Information: This work has been reschedule to 10 February from 20 January, sorry for any inconvenience this may have caused.

Type Of Work: Maintenance

Customer: ACORN NS

Change Control ID : 1532647

Start Date: 2023-02-10

End Date: 2023-02-10

Country: Canada

Location Of Work: Halifax - NS

Reason For Work: Network Upgrade

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00142073 - acorn-ytwr-1 <> acorn-amhr-2

Service Interruption Duration: less than 30 minute

Service Impact:
Your services will be impacted during software upgrades


Comment:
This work has been reschedule to 10 February from 20 January, sorry for any inconvenience this may have caused. https://status.dal.ca/service.php?Service=9 2023-01-17 14:07:11 Eastlink New Change Control Notice


Type Of Work: Maintenance

Customer: Dalhousie

Change Control ID : 1537460

Start Date: 2023-02-02

End Date: 2023-02-02

Country: Canada

Location Of Work: Halifax - NS

Reason For Work: Network Maintenance

Release Window (24 hr format): 02:00 - 04:00 Atlantic

Affected Circuits:
00112394 - Dalhousie Internet - - 6225 University Avenue, Halifax, NS

Service Interruption Duration: less than 20 minute

Service Impact:
Your services will be impacted during Core Network maintenance https://status.dal.ca/service.php?Service=9 2023-01-29 08:12:48 Maintenance activity completed. https://status.dal.ca/service.php?Service=9 2023-01-27 09:49:40 Maintenance (upgrade) activity is planned for one of our core devices, from 5.00am - 10.00am.
There may be intermittent service disruptions while migrating connections from old device to new.
Thanks for your understanding and cooperation. https://status.dal.ca/service.php?Service=6 2023-01-27 09:41:51 Status
Service Degradation

Impacted services
Exchange Online

Title: Some users may be incorrectly routed to a new Outlook on the web tab when opening a SharePoint or OneDrive link in email
User impact: Users may be incorrectly routed to a new Outlook on the web tab when opening a SharePoint or OneDrive link in email.
More info: This issue affects SharePoint Online or OneDrive for Business links opened specifically from an Outlook on the web email. When a user clicks a link and is redirected to a new Outlook on the web tab, the tab doesn't include the content they are seeking, only a new instance of their Outlook on the web mailbox.
Current status: We've identified a code regression introduced within a recent standard service update is causing impact. We've halted the deployment of this update and are in the process of developing a fix to prevent future occurrences. We expect to have a fix deployment timeline by the next scheduled update.
Scope of impact: This issue affects some Outlook on the web users that are clicking on a SharePoint Online or OneDrive link in email.
Start time: Monday, January 23, 2023, at 12:00 PM UTC
Root cause: A code regression introduced within a recent standard service update is causing impact.
Next update by: Friday, January 27, 2023, at 2:00 AM UTC https://status.dal.ca/service.php?Service=14 2023-01-26 18:27:34 Power and network has been restored. https://status.dal.ca/service.php?Service=17 2023-01-26 18:27:20 Power and network has been restored. https://status.dal.ca/service.php?Service=9 2023-01-26 18:27:08 Power and network has been restored. https://status.dal.ca/service.php?Service=14 2023-01-26 17:12:42 Power outage impacting 1312-1318-1322 Robie street, 1321 Edward street, and 6220 University Ave. ITS will continue to monitor. https://status.dal.ca/service.php?Service=17 2023-01-26 17:12:33 Power outage impacting 1312-1318-1322 Robie street, 1321 Edward street, and 6220 University Ave. ITS will continue to monitor. https://status.dal.ca/service.php?Service=9 2023-01-26 17:12:24 Power outage impacting 1312-1318-1322 Robie street, 1321 Edward street, and 6220 University Ave. ITS will continue to monitor. https://status.dal.ca/service.php?Service=17 2023-01-26 15:00:13 Power outage impacting all of Studley campus, wired and wireless networks would be down. NS Power estimates 11 pm restoration time. ITS will monitor situation. https://status.dal.ca/service.php?Service=9 2023-01-26 15:00:01 Power outage impacting all of Studley campus, wired and wireless networks would be down. NS Power estimates 11 pm restoration time. ITS will monitor situation. https://status.dal.ca/service.php?Service=14 2023-01-26 14:59:43 Power outage impacting all of Studley campus, wired and wireless networks would be down. NS Power estimates 11 pm restoration time. ITS will monitor situation. https://status.dal.ca/service.php?Service=6 2023-01-26 09:30:51 Status
Service Restored

Impacted services
Exchange Online

Title: Users may be unable to access the Exchange Online service using Outlook on the web
User Impact: Users may be unable to access the Exchange Online service using Outlook on the web.
More info: This issue was previously communicated under MO502273 and was created to highlight ongoing investigations into potential residual impact within the Exchange Online service.
Final status: We've confirmed via internal telemetry that the sum of our manual mitigation actions has successfully remediated impact across all regions.
Scope of impact: This issue could potentially impact any user routed through the affected infrastructure.
Start time: Wednesday, January 25, 2023, at 7:05 AM UTC
End time: Thursday, January 26, 2023, at 3:50 AM UTC
Root cause: Excessive memory consumption correlated to shared cache on specific infrastructure was resulting in impact.
Next steps:
- We're continuing to monitor the affected infrastructure closely to ensure similar impact does not occur.
This is the final update for the event. https://status.dal.ca/service.php?Service=39 2023-01-26 09:25:15 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Users may be experiencing crashes when using bot input menus in the Microsoft Teams desktop app or web app
User Impact: Users may be experiencing crashes when using bot input menus in the Microsoft Teams desktop app or web app.
Current status: Our investigation so far has determined that a recent update to the Microsoft Teams service, intended to improve chat performance, introduced a regression that's causing the service to exceed the system memory allocated to the service, resulting in impact. We've developed a fix to repair the memory issue, and we're evaluating expedited deployment methods to efficiently remediate impact.
Scope of impact: Any user leveraging a bot input menu in the Chat tab in the Microsoft Teams desktop or web app is impacted.
Root cause: A recent update to the Microsoft Teams service, intended to improve chat performance, introduced a regression that's causing the service to exceed the system memory allocated to the service, resulting in impact.
Next update by: Thursday, January 26, 2023, at 2:00 AM UTC https://status.dal.ca/service.php?Service=38 2023-01-25 12:09:02 Status
Service Restored

Impacted services
Microsoft 365 suite

Title: Users may have been unable to access multiple Microsoft 365 services
User Impact: Users may have been unable to access multiple Microsoft 365 services.
More info: Impact was to the following services, but was not limited to them: 
-Microsoft Teams 
-Exchange Online 
-Outlook 
-SharePoint Online 
-OneDrive for Business 
-Microsoft Graph 
-Power BI 
-Microsoft 365 admin portal 
-Microsoft Intune 
-Microsoft Defender for Cloud Apps, Identity and Endpoint. 
Users who could access may have experienced degraded feature functionality within the services. 
Final status: We've confirmed, after a period of monitoring, that the majority of impacted services have been recovered and remain stable. We're investigating some potential impact to the Exchange Online Service when connecting through Outlook on the web. For further information on the impact to the Exchange Online service please see EX502694 in the Service Health Dashboard.
Scope of impact: Any user serviced by the affected infrastructure may have unable to access multiple Microsoft 365 services.
Start time: Wednesday, January 25, 2023, at 7:05 AM UTC
End time: Wednesday, January 25, 2023, at 12:43 PM UTC
Preliminary root cause: A wide-area networking (WAN) routing change resulted in users being unable to access multiple Microsoft 365 services. 
We’ll publish a post-incident report within five business days. https://status.dal.ca/service.php?Service=21 2023-01-25 11:59:09 1) Microsoft has resolved the issue impacting M365 services, including SharePoint Online.

2) The issue relating to Project Web App publishing is primarily resolved, and any users who are still experiencing issues can publish projects from the Project Online desktop client. https://status.dal.ca/service.php?Service=38 2023-01-25 11:10:51 Restored services
SharePoint Online, Power BI, Microsoft Intune, OneDrive for Business, Microsoft Teams, Microsoft Defender for Cloud Apps

Title: Users may have been unable to access multiple Microsoft 365 services
User Impact: Users may have been unable to access multiple Microsoft 365 services.
More info: Impact was to the following services, but was not limited to them: 
-Microsoft Teams 
-Exchange Online 
-Outlook 
-SharePoint Online 
-OneDrive for Business 
-Microsoft Graph 
-Power BI 
-Microsoft 365 admin portal 
-Microsoft Intune 
-Microsoft Defender for Cloud Apps, Identity and Endpoint. 
Users who could access may have experienced degraded feature functionality within the services. 
Final status: We've confirmed, after a period of monitoring, that the majority of impacted services have been recovered and remain stable. We're investigating some potential impact to the Exchange Online Service when connecting through Outlook on the web. For further information on the impact to the Exchange Online service please see EX502694 in the Service Health Dashboard.
Scope of impact: Any user serviced by the affected infrastructure may have unable to access multiple Microsoft 365 services.
Start time: Wednesday, January 25, 2023, at 7:05 AM UTC
End time: Wednesday, January 25, 2023, at 12:43 PM UTC
Preliminary root cause: A wide-area networking (WAN) routing change resulted in users being unable to access multiple Microsoft 365 services. 
We’ll publish a post-incident report within five business days. https://status.dal.ca/service.php?Service=6 2023-01-25 11:01:55 Status
Service Degradation

Impacted services
Exchange Online

Title: Users may be unable to access the Exchange Online service using any Outlook on the web
User Impact: Users may be unable to access the Exchange Online service using Outlook on the web.
More info: This issue was previously communicated under MO502273 and has been created to highlight ongoing investigations into potential residual impact within the Exchange Online service.
Current status: Monitoring telemetry indicates that there is potential residual impact for a small number of users attempting to connect to the Exchange Online service using Outlook on the web after the resolution of the issue previously communicated under MO502273 was resolved. We're reviewing error messages and infrastructure diagnostics to determine the root cause and determine if this is an issue with the monitoring telemetry systems. In parallel, were restarting applications on impacted mailbox infrastructure to provide relief if there is any user impact.
Scope of impact: This issue could potentially impact any user routed through the affected components.
Next update by: Wednesday, January 25, 2023, at 4:00 PM UTC https://status.dal.ca/service.php?Service=38 2023-01-25 09:30:04 Status
Service Degradation

Impacted services
Microsoft 365 suite, Exchange Online, Microsoft Teams

Title: Users may be unable to access multiple Microsoft 365 services
User Impact: Users may be unable to access multiple Microsoft 365 services.
More info: Impact is occurring to the following services but is not limited to them:
-Microsoft Teams
-Exchange Online
-Outlook
-SharePoint Online
-OneDrive for Business
-Microsoft Graph
-Power BI
-Microsoft 365 admin portal
-Microsoft Intune
-Microsoft Defender for Cloud Apps, Identity and Endpoint.
Current status: We’ve identified that a wide-area networking (WAN) routing change caused impact to the service. We’ve rolled back the change and monitoring the service as it recovers. Some of the customers who had previously reported impact are also reporting recovery.
Scope of impact: Any user serviced by the affected infrastructure may be unable to access multiple Microsoft 365 services.
Next update by: Wednesday, January 25, 2023, at 12:00 PM UTC https://status.dal.ca/service.php?Service=21 2023-01-25 08:47:09 Microsoft is currently investigating an issue impacting multiple Microsoft 365 services, including SharePoint Online. https://status.dal.ca/service.php?Service=36 2023-01-24 15:27:02 Eastlink Resolved Change Control [Change Work #1541520]
CAUTION: The Sender of this email is not from within Dalhousie.
Eastlink Change Control Completion Notice
Customer: Canary NOC
Change Control ID : 1541442
Start Date: 2023-01-24
End Date: 2023-01-24
Country: Canada
Location Of Work: St Johns - NL
Reason For Work: Emergency Fiber Restoral
Release Window (24 hr format): 00:00 - 06:00 Newfoundland
Affected Circuits:
10G - DAL to MUN
Service Impact: Your service will be impacted while we perform Emergency Network restoration, post Sub Sea fiber repair https://status.dal.ca/service.php?Service=36 2023-01-23 16:13:01 Eastlink Emergency Change Control Notice


Type Of Work: Emergency
Customer: Canary NOC
Change Control ID : 1541442

Start Date: 2023-01-24
End Date: 2023-01-24

Country: Canada
Location Of Work: St Johns - NL
Reason For Work: Emergency Fiber Restoral

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
10G - DAL to MUN

Service Interruption Duration: less than 20 minute

Service Impact:
Your service will be impacted while we perform Emergency Network restoration, post Sub Sea fiber repair https://status.dal.ca/service.php?Service=6 2023-01-23 16:09:46 Status
Service Restored

Impacted services
Exchange Online

Title: Users' email font may unexpectedly change in a specific scenario when using Outlook on the web
User impact: Users' email font may have unexpectedly changed in a specific scenario when using Outlook on the web.
More info: This impact occurred when a user pressed the enter button twice followed by pressing the backspace button. Avoiding this sequence would have prevented the issue from occurring.
Final status: We've verified with some affected users that the issue has now been resolved. Users still experiencing impact may need to reload their browser’s Outlook on the web session and clear their cache to allow the fix to fully remediate the issue. 
Scope of impact: Any user that pressed the enter button twice followed by the backspace button may have seen the font in their email change unexpectedly when using Outlook on the web.
Start time: Monday, December 5, 2022, at 4:19 AM UTC
End time: Friday, January 20, 2023, at 6:00 PM UTC
Root cause: A code issue introduced in a recent update of Outlook on the web removed the font style in a specific scenario, which resulted in impact.
Next steps:
- We're reviewing our Outlook on the web update procedures so we can better identify similar issues during our testing and development cycles and avoid comparable impact in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=38 2023-01-23 11:49:44 Status
Service Degradation

Impacted services
Microsoft 365 for the web

Title: Users may be unable to access the 'More Templates' page of the Visio for the web application
User Impact: Users may be unable to access the 'More Templates' page of the Visio for the web application.
More info: Users may encounter impact when attempting to access the 'More Templates' page using the see more templates link in the Visio's office.com start page.
As a workaround, users may be able to access most templates by navigating to File>New inside the app, after creating a new file.
Current status: We're analzying service telemetry to determine the source of impact and develop a mitigation plan.
Scope of impact: Impact is specific to any user attempting to access the Visio 'More Templates' page using the see more templates link in the office.com start page.
Next update by: Monday, January 23, 2023, at 7:00 PM UTC https://status.dal.ca/service.php?Service=38 2023-01-23 10:37:05 Status
Service Restored

Impacted services
Microsoft 365 suite

Title: Some users are unable to utilize the Application shortcuts on the Start menu and taskbar
User Impact: Users were unable to utilize the Application shortcuts on the Start menu, taskbar, and desktop.
More info: Shortcut icons in the Start menu, taskbar, or desktop may have no longer been visible or may not have worked as intended. Additionally, for some users, they may have received errors when trying to run Executable (.exe) files, if they had dependencies on an affected shortcut file path. Further information remains published here: https://github.com/microsoft/MDE-PowerBI-Templates/blob/master/ASR_scripts/ASR_rule_Block_Win32_API_calls_from_Office_Macro_issue_Q%26A.md
We've completed an update deployment within the security intelligence build(s) 1.381.2164.0 and later, on Friday, January 13, 2023, at 6:03 PM UTC. This fix update did not restore previously removed shortcut files, but it did prevent any additional shortcut files from being removed by the incorrect detection logic.
Customers are encouraged to update Microsoft Defender to build 1.381.2164.0 or later.
- Customers utilizing automatic updates for Microsoft Defender antivirus do not need to take additional action to receive the updated security intelligence build.
- Administrators who manage updates directly can download the latest update and deploy it across their environment(s), more information here: https://www.microsoft.com/en-us/wdsi/defenderupdates
Final status: We previously completed an update deployment within the security intelligence build(s) 1.381.2164.0 and later, on Friday, January 13, 2023, at 6:03 PM UTC, which has corrected the behavior. Customers are encouraged to update Microsoft Defender to build 1.381.2164.0 or later. Further updates regarding this issue will be made available through the Microsoft Tech Community post: https://aka.ms/asrfprecovery.
Scope of impact: This issue may have affected users within your organization; it was not specific to Office apps and could have impacted any application's shortcut file. There was no impact for customers who (1) did not have the “Block Win32 API calls from Office macro” rule turned on in block mode or, (2) did not update to an affected security intelligence build(s) 1.381.2134.0, 1.381.2140.0, 1.381.2152, and 1.381.2163.0.
Start time: Friday, January 13, 2023, at 8:51 AM UTC
End time: Thursday, January 19, 2023, at 6:47 AM UTC
Root cause: During a recent update to the Windows Security and Microsoft Defender for Endpoint service, user devices experienced a series of false positive detections for the Attack Surface Reduction (ASR) rule "Block Win32 API calls from Office macro" after updating to an affected security intelligence build(s) 1.381.2134.0, 1.381.2140.0, 1.381.2152, and 1.381.2163.0. These detections resulted in the identification of certain Windows shortcut (.lnk) files that matched the incorrect detection pattern and were subsequently removed.
Next steps:
- We're improving our testing and deployment procedures to reduce the possibility of broad impact during scenarios related to this.
- We're making improvements to our detection behaviors, to further reduce the time to detection for related scenarios.
- We’re incorporating additional updates to prevent the incorrect removal of files not intended to be within scope for the ASR scan logic.
We’ll publish a post-incident report within five business days. https://status.dal.ca/service.php?Service=6 2023-01-20 09:55:17 Status
Service Restored
Details
Title: Some users' "From" field may be missing when composing new messages in Outlook on the web
User Impact: Users' "From" field may have been missing when composing new messages in Outlook on the web.
Final status: We've completed extensive monitoring and confirmed with some more users that the impact is remediated. Please clear the web browser's cache and then refresh Outlook on the web to fully enable the fix.
Scope of impact: This event may have affected some users who attempted to use the "From" field when composing new messages in Outlook on the web.
Start time: Monday, January 16, 2023, at 12:00 AM UTC
End time: Thursday, January 19, 2023, at 10:40 PM UTC
Root cause: A recent Outlook on the web update to fix an issue that occurs in the Side-by-Side view in Outlook on the web exposed a code regression that prevented the "From" field from being displayed to some users when composing new messages.
Next steps:
- To help prevent similar impact in the future, we're further reviewing the underlying cause of the code regression and how we can improve our validation procedures to catch such issues before deployment.
This is the final update for the event. https://status.dal.ca/service.php?Service=39 2023-01-20 09:33:05 Status
Service Restored
Title: Users may be unable to change captions or transcription languages during Teams meetings
User Impact: Users may have been unable to change captions or transcription languages during Teams meetings.
More info: In addition, audio may have been desynced, and live captions may not have been available during Microsoft Teams meetings. This issue affected the Teams desktop client and web app.
Final status: We've enabled the captioning service on the remaining affected infrastructure, and we've subsequently confirmed resolution through monitoring service telemetry.
Scope of impact: This issue may have prevented any user from changing captions, transcription languages, live captions, or may have caused audio desync during Teams meetings.
Start time: Monday, January 9, 2023, at 9:16 PM UTC
End time: Thursday, January 19, 2023, at 8:40 PM UTC
Root cause: A recent client update to Microsoft Team meetings resulted in impact. https://status.dal.ca/service.php?Service=36 2023-01-20 08:42:08 CHANGE CONTROL NOTICE
Service Restored https://status.dal.ca/service.php?Service=36 2023-01-04 15:57:41 CHANGE CONTROL NOTICE
Type Of Work: Maintenance
Customer: ACORN NS
Change Control ID : 1532644
Start Date: 2023-01-20
End Date: 2023-01-20
Country: Canada
Location Of Work: Truro - NS
Reason For Work: Network Upgrade
Release Window (24 hr format): 00:01 - 06:00 Atlantic
Affected Circuits:
00142072 - 10G Acorn Amherst to Truro
00142074 - 10G Acorn New Glasgow to Truro
Service Interruption Duration: less than 30 minute
Service Impact:
Your services will be impacted, one at time, during software upgrades. https://status.dal.ca/service.php?Service=33 2023-01-19 18:12:07 Maintenance completed, and services are back to normal operation. https://status.dal.ca/service.php?Service=33 2023-01-19 17:44:33 Opinio will be unavailable on Thursday, January 19 between 5:45 p.m. and 6:30 p.m. due to system maintenance. https://status.dal.ca/service.php?Service=39 2023-01-19 09:40:18 Users may be unable to change captions or transcription languages during Microsoft Teams meetings
ID: TM498784
Status
Service Degradation
Impacted services
Microsoft Teams
Details
Title: Users may be unable to change captions or transcription languages during Microsoft Teams meetings
User impact: Users may be unable to change captions or transcription languages during Microsoft Teams meetings.
More info: In addition, audio may be desynced, and live captions may not be available during Microsoft Teams meetings. 
Current status: We're analyzing extensive diagnostic data whilst continuing to review service monitoring telemetry to isolate the root cause of impact.
Scope of impact: This issue may prevent any user from changing captions, transcription languages, live captions, or may cause audio desync during Microsoft Teams meetings.
Next update by: Wednesday, January 18, 2023, at 8:30 PM UTC https://status.dal.ca/service.php?Service=9 2023-01-18 13:12:03 Completed https://status.dal.ca/service.php?Service=21 2023-01-17 16:01:53 1) Microsoft has resolved the issue where users intermittently may not have received search results in SharePoint Online.

2) Microsoft continues to investigate the issue where users may be unable to publish or check-in projects from the Project Web App connected to SharePoint Online. https://status.dal.ca/service.php?Service=38 2023-01-16 16:16:35 Some users are unable to utilize the Application shortcuts on the Start menu and taskbar
ID: MO497128
Status
Restoring Service
Impacted services
Microsoft 365 suite, Microsoft 365 apps, Microsoft 365 Defender
Details
Title: Some users are unable to utilize the Application shortcuts on the Start menu and taskbar
User Impact: Users are unable to utilize the Application shortcuts on the Start menu and taskbar.
More info: The shortcut icons in the taskbar or Start menu may no longer be visible or may not work as intended. Additionally, for some users, they may receive errors when trying to run Executable (.exe) files, if they have dependencies on the shortcut file path.
We've completed a hotfix deployment within the build 1.381.2164.0 on Friday, January 13, 2023, at 6:03 PM UTC. This fix update will not restore previously removed shortcut files, but it will prevent any additional shortcut files from being incorrectly removed.
Microsoft has confirmed steps that users can take to recreate start menu links for a significant subset of the affected applications that were deleted. These steps have been consolidated into the PowerShell script in the following link. Users must be a local administrator on the machine that the script will be run on: https://aka.ms/asrfprecovery
Current status: We've provided an update to https://aka.ms/asrfprecovery that includes additional details regarding the issue as well as instructions to deploy the script using Microsoft Intune. We're continuing to perform extensive internal tests and are also reviewing customer feedback so we can improve upon the provided workaround details and include additional apps and scenarios. We'll provide updates to https://aka.ms/asrfprecovery as we validate our findings.
Scope of impact: This issue likely affects users within your organization and is not specific to Office apps, and can impact any application's shortcut file. There is no impact for customers who do not have the “Block Win32 API calls from Office macro” rule turned on in block mode or did not update to security intelligence update build 1.381.2140.0.
Start time: Friday, January 13, 2023, at 8:51 AM UTC
Root cause: During a recent update to the Windows Security and Microsoft Defender for Endpoint service, user devices experienced a series of false positive detections for the Attack Surface Reduction (ASR) rule "Block Win32 API calls from Office macro" after updating to security intelligence build 1.381.2140.0. These detections resulted in the identification of certain Windows shortcut (.lnk) files that matched the incorrect detection pattern and were subsequently removed.
Next update by: Monday, January 16, 2023, at 8:00 PM UTC https://status.dal.ca/service.php?Service=8 2023-01-16 11:26:37 All services are back in working order. https://status.dal.ca/service.php?Service=8 2023-01-16 10:17:01 Our technicians are in the process of upgrading you cacti environment. This affects all sites on servergraphs.its.dal.ca

We expect the upgrade to be completed as soon as possible. https://status.dal.ca/service.php?Service=38 2023-01-16 10:06:58 Some users are unable to utilize the Application shortcuts on the Start menu and taskbar
ID: MO497128
Status
Service Degradation
Impacted services
Microsoft 365 suite, Microsoft 365 apps, Microsoft 365 Defender
Details
Title: Some users are unable to utilize the Application shortcuts on the Start menu and taskbar
User Impact: Users are unable to utilize the Application shortcuts on the Start menu and taskbar.
More info: The shortcut icons may not appear or would not work. Additionally, for some users, they may receive errors when trying to run Executable (.exe) files, if they have dependencies on the shortcut file path.
While we investigate the underlying issue, users can directly launch Office Apps by using the Office App, or through the Microsoft 365 app launcher. More details on the Microsoft 365 app launcher can be found here: https://support.microsoft.com/en-us/office/meet-the-microsoft-365-app-launcher-79f12104-6fed-442f-96a0-eb089a3f476a
If appropriate, admins can put the Attack Surface Reduction (ASR) rule into Audit Mode to avoid further impact. Please note that you may need to re-enable the rule once the issue has been fully resolved. This can be done through one of the following methods:
- Using Powershell: Add-MpPreference -AttackSurfaceReductionRules_Ids 92e97fa1-2edf-4476-bdd6-9dd0b4dddc7b -AttackSurfaceReductionRules_Actions AuditMode
- Using Intune: https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/enable-attack-surface-reduction?view=o365-worldwide#mem
- Using Group Policy: https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/enable-attack-surface-reduction?view=o365-worldwide#group-policy
- For clarity, note that ASR rule "Block Win32 API calls from Office macros" with ID: 92e97fa1-2edf-4476-bdd6-9dd0b4dddc7b is the offending rule.
If determined appropriate for your environment, you can also set the rule to disabled mode. Please note, that you may need to manually re-enable the rule once the issue has been full resolved. In that case, please use the following Powershell command:
Add-MpPreference -AttackSurfaceReductionRules_Ids 92e97fa1-2edf-4476-bdd6-9dd0b4dddc7b -AttackSurfaceReductionRules_Actions Disabled
Current status: The hotfix has completed its deployment within the build 1.381.2164.0. If you have automatic updates enabled the tool will fetch the update at the next time the service performs a check for an update. This fix update will not restore previously removed shortcut files, but it will prevent any additional shortcut files from being incorrectly removed. We're investigating shortcut files that have already been affected by this issue.
Additional guidance on manual mitigation steps detailed in the “more info” section remain available for customers who have not yet adopted the new build containing the fix.
Scope of impact: This issue likely affects users within your organization and is not specific to Office Apps, and can impact any application's shortcut file. There is no impact for customers who do not have the “Block Win32 API calls from Office macro” rule turned on in block mode or did not update to security intelligence update build 1.381.2140.0.
Start time: Friday, January 13, 2023, at 8:51 AM UTC
Next update by: Friday, January 13, 2023, at 10:00 PM UTC https://status.dal.ca/service.php?Service=21 2023-01-16 08:31:05 Microsoft is currently investigating 2 issues relating to SharePoint Online:

1) Users intermittently may not receive search results in SharePoint Online, which could also impact search results in OneDrive and Teams.

2) Users may be unable to publish or check-in projects from the Project Web App connected to SharePoint Online (projects can be published from the Project Online desktop client as an alternative). https://status.dal.ca/service.php?Service=14 2023-01-16 06:56:55 Parts of Studley and Sexton Campus: power restored. https://status.dal.ca/service.php?Service=14 2023-01-16 06:57:21 Parts of Studley and Sexton campus: Experiencing power outage.
(Robie St. houses, Economics, O'Brien, K & L buildings) https://status.dal.ca/service.php?Service=9 2023-01-15 06:19:29 Maintenance activity (upgrade) ongoing on our core switch.

There will be intermittent service disruptions on the following days and times:

1. Sunday Jan 15th [5.00am - 10.00am]
2. Wednesday Jan 18th [5.00am - 8.00am]

Thanks for your understanding. https://status.dal.ca/service.php?Service=38 2023-01-13 15:58:26 Title: Some users are unable to utilize the Application shortcuts on the Start menu and taskbar
User Impact: Users are unable to utilize the Application shortcuts on the Start menu and taskbar.
More info: The shortcut icons may not appear or would not work. 
While we investigate the underlying issue, users can directly launch Office Apps by using the Office App, or through the Microsoft 365 app launcher. More details on the 365 app launcher can be found https://support.microsoft.com/en-us/office/meet-the-microsoft-365-app-launcher-79f12104-6fed-442f-96a0-eb089a3f476a .
Current status: We've identified that a specific rule was resulting in impact. We've disabled the rule and we're testing to verify that this provides relief.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Friday, January 13, 2023, at 3:00 PM UTC https://status.dal.ca/service.php?Service=9 2023-01-13 13:20:55 Truro Campus/ Collins building: Network restored https://status.dal.ca/service.php?Service=38 2023-01-13 09:37:50 Details
Title: Some users are unable to utilize the Application shortcuts on the Start menu and taskbar
User Impact: Users are unable to utilize the Application shortcuts on the Start menu and taskbar.
More info: The shortcut icons may not appear or would not work.
Current status: We're reviewing customer report data to determine our next troubleshooting steps.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Friday, January 13, 2023, at 1:00 PM UTC https://status.dal.ca/service.php?Service=6 2023-01-13 09:09:36 Details
Title: Some delegate users' unprocessed meetings may not show as tentative on their calendar in Exchange Online
User Impact: Delegate users' unprocessed meetings may not show as tentative in Exchange Online.
More info: Affected users may also see general delegate calendar sync issues where updates and edits made for meetings may not be reflected on delegate calendars for up to three hours, after which an automatic sync and apply the changes.
This issue may occur through any connection method for affected delegate users. From the principal user's calendar view, the new meeting displays correctly as tentative.
When some delegates view affected meeting requests, the calendar view from the invite displays the following error: "We couldn't find this meeting in the calendar. It may have been moved or deleted."
If the delegate processes the invite (Accept/Tentative), they then see the calendar item show in their copy of the principal's calendar.
Current status: We're continuing to monitor the fix as it's applied to the affected service environments to ensure it successfully completes and remediates impact. At this time, we suspect that the fix will be applied in full by Monday, January 16, 2023.
Scope of impact: Impact may occur for some delegate users attempting to view unprocessed meetings received by the principal user or apply delegate calendar updates and edits made for meetings.
Start time: Thursday, December 22, 2022, at 12:00 AM UTC
Root cause: A recent service update that was intended to optimize service functionality introduced a code regression and is inadvertently causing impact.
Next update by: Monday, January 16, 2023, at 6:00 PM UTC https://status.dal.ca/service.php?Service=21 2023-01-13 08:53:38 Microsoft has resolved the issue where users may have been unable to search SharePoint Online sites or from the Microsoft 365 home page. https://status.dal.ca/service.php?Service=9 2023-01-13 08:50:04 Collins building on the Truro campus has had a network switch impacted by a water leak. Wired and wireless network will be down. Network techs are working to replace it. Estimated time to restore 10 am. https://status.dal.ca/service.php?Service=9 2023-01-12 12:36:47 Upgrade (replacement) activities are planned for the core switch. Various changes will be made in three phases (on three different dates) as stated below:

Friday January 13th (7.30am - 8.30am)
Sunday January 15th (5.00am - 10.00am)
Wednesday January 18th (5.00am - 8.00am)

During these periods, services will be intermittently disrupted. https://status.dal.ca/service.php?Service=21 2023-01-12 13:06:02 Microsoft is currently investigating an issue where users may be unable to press the enter key or otherwise enter search queries in SharePoint Online searches and may not see the Microsoft 365 home page search box. This issue may affect any user attempting to search SharePoint Online sites and from the Microsoft 365 home page. https://status.dal.ca/service.php?Service=39 2023-01-11 11:24:38 Details
Title: Some users may be unable to perform multiple actions in Teams
User Impact: Users may be unable to perform multiple actions in Teams.
More info: Users may encounter issues with the following scenarios:
- Calendar viewing
- Team or channel creation
- Applications installation
Current status: We''re reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Wednesday, January 11, 2023, at 4:30 PM UTC https://status.dal.ca/service.php?Service=36 2023-01-11 05:58:30 Physical network upgrade between ACORN and Canarie routers complete. No issues encountered. https://status.dal.ca/service.php?Service=36 2023-01-05 15:04:59 There will be a physical network upgrade between ACORN and Canarie routers from 5am to 6am. No outages are expected. This notice is provided in case an unexpected network outage occurs. https://status.dal.ca/service.php?Service=36 2023-01-08 22:05:28 Completed https://status.dal.ca/service.php?Service=13 2023-01-09 08:35:51 Maintenance is complete, and services are normal. https://status.dal.ca/service.php?Service=13 2023-01-04 11:41:52 The PROD database will be unavailable on Sunday, January 8 between 6:00 – 10:00 a.m. (0600-1000h) due to system maintenance. We apologise for the inconvenience. https://status.dal.ca/service.php?Service=36 2023-01-07 12:58:43 The first phase of the fibre replacement at SMU was successfully completed at 4 am Saturday morning. https://status.dal.ca/service.php?Service=36 2023-01-04 23:43:47 Splicing work to be done on the fibre laterals at SMU. Robie Street cable to McNally Building and the Oaks impacted on Saturday, Tower Rd and Chebucto community net impacted Sunday. Work will be completed by 6 am each day. https://status.dal.ca/service.php?Service=6 2023-01-06 09:10:47 EXCHANGE ONLINE ALERT
Users may be unable to send email to contact lists from specific shared mailboxes in Outlook on the web.
More info: Affected users see errors such as, "Couldn't send the following message," and, "This message can't be saved because it no longer exists." Admins may see the following error in network trace logs: "The specified object was not found in the store." While the service provider is working to remediate impact, affected users can manually add addresses to impacted personal contact lists as a workaround.
Current status: The service provider has determined that a service update to the authentication component code path contained a regression, resulting in incorrect token usage and causing impact. They've developed and deployed a fix, and they're reaching out to affected users for feedback on whether the issue is remediated.
Scope of impact: Any user attempting to send email to contact lists from specific shared mailboxes in Outlook on the web is impacted.
Start time: Thursday, December 1, 2022, at 10:30 PM UTC https://status.dal.ca/service.php?Service=6 2023-01-06 09:08:03 Service Restored https://status.dal.ca/service.php?Service=6 2023-01-05 09:35:53 EXCHANGE ALERT
Users may be unable to perform searches in delegated mailboxes via Outlook on the web. 
More info: Users can successfully search within delegated mailboxes in the Outlook desktop client. 
Current status: The service provider is reviewing recent changes made to the service and simultaneously analyzing Fiddler trace logs gathered from their internal reproductions of the issue. Both of these actions will help them identify the origin of impact and enact a subsequent remediation strategy.
Scope of impact: Any user attempting to search within delegated mailboxes in Outlook on the web may experience impact.  https://status.dal.ca/service.php?Service=17 2023-01-03 11:05:07 Issue resolved and campus-wide wireless network is now stable. techs will continue to monitor closely.
In case you are still having issues connecting to the wireless network (hopefully not), we recommend that you rejoin the network from your device (i.e. forget/disconnect and rejoin).
Thanks for your patience and understanding. https://status.dal.ca/service.php?Service=39 2023-01-03 09:32:52 TEAMS NOTICE
Some users can't schedule webinars using the Teams desktop client as the option isn't presented
While the service provider is working to remediate impact, affected users can schedule webinars using the Teams web client.
Current status: The service provider is continuing their process to develop and test a code fix to correct the rendering issue and remediate impact.
Start time: Thursday, November 17, 2022, at 5:51 PM UTC https://status.dal.ca/service.php?Service=17 2023-01-03 08:29:46 Dal ITS is investigating wireless issues across all campuses, users are able to see the wireless networks but not connect. https://status.dal.ca/service.php?Service=36 2023-01-03 07:37:31 Completed https://status.dal.ca/service.php?Service=25 2022-12-28 18:44:17 ezproxy update completed. https://status.dal.ca/service.php?Service=25 2022-12-28 18:37:25 ezproxy is being updated to a new version, up to 15 minute disruption is possible. https://status.dal.ca/service.php?Service=6 2023-01-03 09:19:47 Service Restored https://status.dal.ca/service.php?Service=6 2022-12-22 16:28:16 Status
Service Degradation
Impacted services
Exchange Online

Title: Some users may be unable to apply policies to folders via Outlook on the web
User Impact: Users may be unable to apply policies to folders via Outlook on the web.
More info: To avoid this issue until the issue is remediated, affected users are able to apply policies by first adding the folder as a favorite and applying the policy from the folder within the favorites section.
Current status: We're continuing development on the fix to correct the routing issue, and in parallel we're evaluating potential deployment methods to identify the most expedient path to remediation.
Scope of impact: Users attempting to apply personal tags to folders may be impacted.
Start time: Monday, December 12, 2022, at 1:44 PM UTC
Root cause: A change to Outlook on the web infrastructure, intended to improve the logic responsible for routing policy changes to the targeted folders, introduced a conflict that's causing the affected policy changes to be routed incorrectly and resulting in impact.
Next update by: Tuesday, December 27, 2022, at 9:00 PM UTC https://status.dal.ca/service.php?Service=38 2022-12-22 15:29:37 Status
Service Restored
Impacted services
Microsoft 365 suite

Title: Users receive an error preventing sign-in using One Time Password for Multi-Factor Authentication (MFA) 
User Impact: Users receive an error preventing sign-in using One Time Password for MFA.
More info: When attempting to sign in using MFA, users may have received an error which states "You have not entered the verification code for this username. Try again." 
This issue could have impacted sign-in to any Microsoft 365 service requiring MFA.
Final status: We've completed our reversion to the previous service configuration and confirmed with affected users that impact was successfully remediated. 
Scope of impact: Your organization was affected by this event, and a subset of users leveraging One Time Password for MFA to access Microsoft 365 services were affected.
Start time: Monday, December 19, 2022, at 7:00 AM UTC
End time: Thursday, December 22, 2022, at 6:54 PM UTC
Root cause: An incompatibility existed between the current version of the Authenticator app and the service side configuration.
Next steps:
- We're continuing to investigate how this incompatibility was introduced to better prevent similar future occurrences.
This is the final update for the event. https://status.dal.ca/service.php?Service=38 2022-12-22 15:27:32 Status
Service Degradation
Impacted services
Microsoft 365 suite

Title: Users receive an error preventing sign-in using One Time Password for Multi-Factor Authentication (MFA) 
User Impact: Users receive an error preventing sign-in using One Time Password for MFA.
More info: When attempting to sign in using MFA, users receive an error which states "You have not entered the verification code for this username. Try again." 
This issue could impact sign to any Microsoft 365 service requiring MFA.
Current status: We've identified that an incompatibility exists between the current version of the Authenticator app and the service side configuration. We're reverting the service side configuration to its previous settings to resolve the issue for all users. 
Scope of impact: Your organization is affected by this event, and all users leveraging One Time Password for MFA to access Microsoft 365 services are affected.
Start time: Monday, December 19, 2022, at 7:00 AM UTC
Root cause: An incompatibility exists between the current version of the Authenticator app and the service side configuration.
Next update by: Thursday, December 22, 2022, at 8:00 PM UTC https://status.dal.ca/service.php?Service=6 2022-12-22 09:36:34 Status
Service Degradation
Impacted services
Exchange Online

Title: Recipients see OneDrive for Business shared links are red when the link is in Outlook on the web email
User Impact: Recipients see OneDrive for Business shared links are red when the link is in Outlook on the web email.
More info: A red link indicates the recipient doesn't have access; however, recipients with access to the file may unexpectedly see this as well. Recipients who have been granted access may successfully click the red shared link to view the shared OneDrive for Business file.
The shared link also may appear red for senders, and this warning appears: "Only people with existing access can view Shared link." To send the email, users can click "Send" and then "Send anyway" in the "Recipients can't access links" window that pops up.
Current status: We've determined that impact is caused when a single user sends a sharing link, the request to see if the recipient has access permissions is unexpectedly malformed, which shows the recipient not having the correct permissions. We're developing a fix to repair this regression and once validated, we will be deploying it to all affected users.
Scope of impact: Impact is specific to users hosted through the affected infrastructure, and it impacts any users attempting to send shared OneDrive for Business links in Outlook on the web, and any recipients attempting to access the shared links from the email.
Next update by: Friday, December 30, 2022, at 8:00 PM UTC https://status.dal.ca/service.php?Service=6 2022-12-22 09:17:07 Status
Service Restored
Impacted services
Exchange Online

Title: Users can't see "Directory" in the navigation pane of the People tab of Outlook on the web
User Impact: Users were unable to see "Directory" in the navigation pane of the People tab of Outlook on the web.
More info: Impact was specific to test account users only. Affected users are unable to see "Directory" in the People tab, but may have been able to search the Directory by using the top bar Search box.
Final status: We've developed and deployed a fix to the affected environment, and we've received confirmation from a sample of affected users that the impact was remediated.
Scope of impact: Any users attempting to access the Directory through the People tab of Outlook on the web were affected.
Start time: Monday, December 5, 2022, at 7:23 AM UTC
End time: Wednesday, December 21, 2022, at 6:20 AM UTC
Root cause: A recent standard service update that contained the Directory functionality in the People tab navigation tab was not deployed to the test account user version of Outlook on the web.
Next steps:
- We're reviewing our service update procedures to help identify similar functionality issues prior to future deployments.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2022-12-21 09:16:55 Status
Service Degradation
Impacted services
Exchange Online

Title: Users can't see "Directory" in the navigation pane of the People tab of Outlook on the web
User Impact: Users are unable to see "Directory" in the navigation pane of the People tab of Outlook on the web.
More info: Affected users are unable to see "Directory" in the People tab, but may be able to search the Directory by using the top bar Search box.
Current status: We're reviewing support case information from a sample of affected users to better understand the source of impact and determine next steps towards restoring the feature's usual functionality.
Scope of impact: Any users attempting to access the Directory through the People tab of Outlook on the web are affected.
Next update by: Wednesday, December 21, 2022, at 7:30 AM UTC https://status.dal.ca/service.php?Service=41 2022-12-21 07:21:21 Vlab has returned to Service. https://status.dal.ca/service.php?Service=41 2022-12-20 15:41:42 Vlab in unavailable during this time as we perform server upgrades. Services will resume by 7am. https://status.dal.ca/service.php?Service=36 2022-12-21 09:08:31 Eastlink Change Control Completion Notice


Update Information: Due to local weather issues, this work has been reschedule to 21 December from 20 December, sorry for any inconvenience this may have caused. Though there's more expect bad weather possible again for tonight, if work does not proceed tonight then it will be on the 22 December.

Customer: ACORN NS

Change Control ID : 1526858

Start Date: 2022-12-21
End Date: 2022-12-21

Country: Canada

Location Of Work: Amherst - NS

Reason For Work: Damaged Fiber Cables

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00142072 - 10G Acorn Amherst to Truro

Service Impact: Your services will be impacted while we do emergency fibre repair. https://status.dal.ca/service.php?Service=36 2022-12-21 08:49:46 Eastlink URGENT – Update to Change Notice

Type Of Work: Emergency

Customer: ACORN NS

Change Control ID : 1526858

Start Date: 2022-12-21
End Date: 2022-12-21

Country: Canada

Location Of Work: Amherst - NS

Reason For Work: Damaged Fiber Cables

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00142072 - 10G Acorn Amherst to Truro

Service Interruption Duration: 3 hours

Service Impact:
Your services will be impacted while we do emergency fibre repair.


Comment:
Due to local weather issues, this work has been reschedule to 21 December from 20 December, sorry for any inconvenience this may have caused. Though there's more expect bad weather possibly again for tonight, if work does not proceed tonight then it will be on the 22 December. https://status.dal.ca/service.php?Service=36 2022-12-19 16:04:33 Eastlink Emergency Change Control Notice


Type Of Work: Emergency
Customer: ACORN NS

Change Control ID : 1526858

Start Date: 2022-12-20
End Date: 2022-12-20

Country: Canada

Location Of Work: Amherst - NS

Reason For Work: Damaged Fiber Cables

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00142072 - 10G Acorn Amherst to Truro

Service Interruption Duration: 3 hours

Service Impact:
Your services will be impacted while we do emergency fibre repair. https://status.dal.ca/service.php?Service=38 2022-12-19 09:19:58 Service Restored
Impacted services
Microsoft 365 suite

User Impact: Users with custom connectors see app or flow failures via Microsoft Power Automate and Microsoft Power Apps.
More info: Newly created connectors are unaffected by this event and can be leveraged as an immediate mitigation step while we continue to resolve this issue. We've also confirmed that these connectors will be unaffected by our fix to restore original connectors. Users can manually recreate connections if immediate relief is needed. For Power Apps, this can be done when the app is launched and no connections are found. For Power Automate flows, this can be done by editing the flows and associating the affected actions with a new connection.
Current status: We have isolated a small subset of connections that may remain affected by this incident. We are investigating to determine why these connections are still affected and our best mitigation plan.
Scope of impact: Your organization is affected by this event, and any user of a custom connector may be impacted.
Start time: Friday, December 2, 2022, at 6:00 AM UTC
Root cause: A code misconfiguration within a recent service update caused some custom connectors to become unavailable, resulting in the impact. https://status.dal.ca/service.php?Service=21 2022-12-16 17:14:22 Microsoft has resolved the issue where some external users may have seen an "Access Denied" message when attempting to access SharePoint content. https://status.dal.ca/service.php?Service=6 2022-12-16 14:50:19 Service Restored https://status.dal.ca/service.php?Service=21 2022-12-16 08:32:33 Microsoft continues to investigate the issue where some external users may see an "Access Denied" message when attempting to access SharePoint content. The affected sites were created using the classic SharePoint Online site template and have unique (i.e., not inherited) permissions enabled. There should be no impact for users accessing modern SharePoint Online sites or Teams-connected sites. https://status.dal.ca/service.php?Service=6 2022-12-15 11:07:26 EXCHANGE ONLINE NOTICE
Users' email font is unexpectedly changing in a specific scenario when using Outlook on the web.
More info: This impact occurs when a user presses the enter button twice followed by pressing the backspace button. Avoiding this sequence will prevent the issue from occurring.
Current status: The service provider has confirmed that the steps to reproduce the issue are pressing the enter button twice followed by the backspace button. Avoiding this string of inputs while they identify a solution will prevent the problem for all users. They're continuing to investigate their reproduction of the issue and Fiddler trace logs associated with impact. In parallel, they're reviewing similar, potentially related issues to identify commonalities and further assist their investigation into the source of impact.
Scope of impact: Any user that presses the enter button twice followed by the backspace button may see the font in their email change unexpectedly when using Outlook on the web. https://status.dal.ca/service.php?Service=39 2022-12-15 11:05:15 TEAMS NOTICE
Some users may intermittently see a black screen during Teams meetings that include video
More info: The issue only affects one user at a time during Teams meetings. The affected user can restore their video by turning their camera off and then back on again; however, another user then becomes affected.
This issue appears on Teams Meeting Room devices and the Windows and Mac desktop clients.
Current status: The service provider is continuing to develop a fix for the issue and anticipate they will have begun the testing process by the next scheduled update.
Scope of impact: Some users may be affected by this and may see a black screen during Microsoft Teams meetings.
Root cause: A change intended to improve video stream rendering for Teams meetings introduced the logic error resulting in the miscalculation when rendering video streams. https://status.dal.ca/service.php?Service=38 2022-12-15 10:16:33 Service Restored https://status.dal.ca/service.php?Service=36 2022-12-15 09:54:01 Service Restored https://status.dal.ca/service.php?Service=36 2022-12-15 09:53:02 CHANGE CONTROL NOTICE
Type Of Work: Emergency
Customer: Canary NOC
Change Control ID : 1524711
Start Date: 2022-12-15
End Date: 2022-12-15
Country: Canada
Location Of Work: Sydney - NS
Reason For Work: Emergency Repair
Release Window (24 hr format): 00:00 - 06:00 Atlantic
Affected Circuits: 10G - DAL to MUN
Service Interruption Duration: less than 20 minute
Service Impact:
Your services will be impacted while we perform Emergency maintenance on a failing Fiber Transport Card https://status.dal.ca/service.php?Service=40 2022-12-14 09:12:42 ONEDRIVE FOR BUSINESS NOTICE
Users may see intermittent delays or navigation errors when accessing OneDrive for Business content
Service Restored
Final status: The Service provider has monitored the telemetry since rerouting connections to alternate infrastructure and validated that the impact was remediated.
Start time: Wednesday, December 14, 2022, at 2:08 AM AST
End time: Wednesday, December 14, 2022, at 2:27 AM AST https://status.dal.ca/service.php?Service=21 2022-12-14 08:13:32 Microsoft is investigating an issue where some external users may see an "Access Denied" message when attempting to access content through SharePoint, Teams, or OneDrive. https://status.dal.ca/service.php?Service=36 2022-12-14 08:30:25 Service Restored https://status.dal.ca/service.php?Service=36 2022-12-13 15:57:30 EMERGENCY CHANGE CONTROL NOTICE
Type Of Work: Emergency
Customer: Canary NOC
Change Control ID : 1524035
Start Date: 2022-12-14
End Date: 2022-12-14
Country: Canada
Location Of Work: Port aux Basques - NL
Reason For Work: 3rd Party Provider Work
Release Window (24 hr format): 00:00 - 06:00 Newfoundland
Affected Circuits: Canarie - 10G - MUN to UPEI
Service Interruption Duration: 3 hours
Service Impact: Your services will be impacted while we perform Emergency restoration of Network Redundancy, post Subsea Fiber repair. https://status.dal.ca/service.php?Service=38 2022-12-13 15:55:19 365 SUITE NOTICE
Some users on iOS 14 devices with Microsoft Authenticator version 6.6.9 may be unable to access 365 services
User Impact: Users may be unable to access 365 services.
More info: This issue impacts some users who are using Microsoft Authenticator version 6.6.9 for Multi-Factor Authentication (MFA) to sign into any 365 service. As a way to avoid this issue, the service provider recommends users upgrade to iOS version 15 or higher.
Current status: The service provider has identified an issue in which a small subset of users on iOS 14 devices may see authentication issues while upgraded to the Microsoft Authenticator version 6.6.9 to sign into any 365 service. Their investigation determined that a compatibility issue occurred with the new Microsoft Authenticator version when being upgraded to version 6.6.9 on iOS 14 devices, which is causing some users to see sign-in failures. They're developing a new Microsoft Authenticator version which will be compatible with iOS versions 14 and higher to remediate impact.
Scope of impact: Your organization may be affected by this issue, and a small subset of users on iOS 14 devices who are using the Microsoft Authenticator version 6.6.9 are impacted.
Start time: Thursday, December 8, 2022, at 7:09 PM UTC
Root cause: A compatibility issue occurred with the new Microsoft Authenticator version 6.6.9 on iOS 14 devices, which is causing some users to see sign-in failures. https://status.dal.ca/service.php?Service=36 2022-12-13 08:42:02 Service Restored https://status.dal.ca/service.php?Service=36 2022-12-12 15:28:19 EMERGENCY CHANGE CONTROL NOTICE
Type Of Work: Emergency
Customer: Canary NOC
Change Control ID : 1523122
Start Date: 2022-12-13
End Date: 2022-12-13
Country: Canada
Location Of Work: Port aux Basques - NL
Reason For Work: 3rd Party Provider Work
Release Window (24 hr format): 00:00 - 06:00 Newfoundland
Affected Circuits: 10G - DAL to MUN
Service Interruption Duration: 3 hours
Service Impact: Your services will be impacted while we perform Emergency restoration of Network Redundancy, post Subsea Fiber repair. https://status.dal.ca/service.php?Service=6 2022-12-12 09:42:48 EXCHANGE ONLINE NOTICE
Calendars print with incorrect formatting using Outlook on the web
User Impact: Users may be unable to print correctly formatted calendars using Outlook on the web.
Current status: the service provider is analyzing network trace and Problem Steps Recorder logs provided by some affected users to determine the source of the issue.
Scope of impact: This issue may affect any users attempting to use Outlook on the web to print calendars. https://status.dal.ca/service.php?Service=9 2022-12-08 11:55:27 6414 Coburg Rd./ Studley Campus: network restored https://status.dal.ca/service.php?Service=9 2022-12-08 08:39:54 6414 Coburg Rd./ Studley Campus: There is a network outage to the house. Technician is investigating