Dalhousie Status Page https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Mon, 2 Aug 2021 01:42:12 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php Network - General: Outage https://status.dal.ca/service.php?Service=9 2021-07-29 09:30:01 Studley: Howe Hall: The network will be down in Howe Hall for 3 hours, between 7.00 am and 10.00 am on Saturday July 31st, 2021 due to an emergency power maintenance in the building. O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-07-30 15:03:09 Title: Some users may be experiencing issues joining or initiating Live Events within Microsoft Teams ID: TM274264
Status
Service Restored
Details
Title: Some users may be experiencing issues joining or initiating Live Events within Microsoft Teams
User Impact: Users may experience issues joining or initiating Live Events within Microsoft Teams.
Final status: Our investigation determined that a code issue unexpectedly caused some applications that are required for Microsoft Teams live events to be disabled. We re-enabled these applications and confirmed via telemetry that impact was mitigated.
Scope of impact: Impact was specific to a subset of users who were served through the affected infrastructure.
Start time: Friday, July 30, 2021, at 12:45 PM UTC
End time: Friday, July 30, 2021, at 2:30 PM UTC
Root cause: A code issue unexpectedly caused some applications that are required for Microsoft Teams live events to be disabled, resulting in impact.
Next steps:
- We're further investigating the source of the code issue to determine whether a long-term solution is required.
This is the final update for the event.
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2021-07-30 11:21:25 Title: Some users may be experiencing issues joining or initiating Live Events within Microsoft Teams ID: TM274264
Status
Service Degradation
Details
Title: Some users may be experiencing issues joining or initiating Live Events within Microsoft Teams
User Impact: Users may experience issues joining or initiating Live Events within Microsoft Teams.
Current status: We're analyzing system telemetry to determine the source of the issue.
Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure.
Next update by: Friday, July 30, 2021, at 4:00 PM UTC
Telephone: Disruption https://status.dal.ca/service.php?Service=37 2021-07-26 14:00:18 2021-07-29 - Push to Talk - Maintenance Scheduled - Critical - 20015
Ticket ID : 20015 (Maintenance - Scheduled - Critical) Start Date : Jul 29, 2021 10:00 PM EDT End Date : Jul 30, 2021 06:00 AM EDT Customer Impact : 1 mins Cause : Hardware - Software upgrade
Service Outage Details
Active PTT calls will drop during this update. Calls can be initiated again after 30 seconds. This can happen 2 times during maintenance window.
Impacted Services
Push to Talk
Impacted Locations / Sites
Canada
O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-07-29 09:36:16 Title: North America users' activity feed notifications intermittently delayed ID: TM273735
Status
Service Restored
Details
Title: North America users' activity feed notifications intermittently delayed
User Impact: Users' activity feed notifications may have been intermittently delayed.
More info: Some users may have not received activity feed notifications, including missed call notifications, for more than one hour.
Final status: We confirmed that impact was caused by an unexpected spike in user traffic, which resulted in service throttling and the notification queues. We've confirmed that the rebalancing efforts have successfully drained the notification queues and that impact has been remediated.
Scope of impact: Any user serviced through the affected infrastructure may have been intermittently impacted.
Start time: Wednesday, July 28, 2021, at 2:00 PM UTC
End time: Wednesday, July 28, 2021, at 11:20 PM UTC
Root cause: An unexpected spike in user traffic, which resulted in service throttling and the notification queues.
Next steps:
- We're running service optimization commands to improve service performance and to prevent this issue from happening again.
This is the final update for the event.
O365 - General: Notice https://status.dal.ca/service.php?Service=38 2021-07-28 13:25:06 Title: Users in Brazil can't access or experience degraded functionality in some Microsoft 365 services ID: MO273734
Status
Service Restored
Details
Title: Users in Brazil can't access or experience degraded functionality in some Microsoft 365 services
User Impact: Users may have been unable to access or experience degraded functionality in some Microsoft 365 services.
More info: Some affected impact scenarios may have included, but weren't limited to, the following:
Users may have been unable to access their Exchange Online mailboxes via any connection method.
Users may have experienced message and notification delivery delays in Microsoft Teams. Users may have also been unable to update their presence or may have seen stale presence information for others.
Users may have been intermittently unable to access documents via Office for the web.
Users may have also have been unable to sign in, navigate sites, download, or upload files in SharePoint Online.
Final status: We've identified a section of Azure AD traffic management networking infrastructure which wasn't processing traffic as efficiently as expected, resulting in impact across multiple Microsoft 365 services. We've rerouted the affected traffic across alternative sections of networking infrastructure, and we've confirmed after monitoring network telemetry that the impact is now mitigated.
Scope of impact: Any user served through the affected section of infrastructure in Brazil may have been impacted.
Start time: Wednesday, July 28, 2021, at 1:48 PM UTC
End time: Wednesday, July 28, 2021, at 3:14 PM UTC
Root cause: A section of Azure AD traffic management networking infrastructure wasn't processing traffic as efficiently as expected, resulting in impact across multiple Microsoft 365 services.
Next steps:
- We're continuing our investigation of the impacted section of Azure AD traffic management networking infrastructure to help us better understand the context of the issue and prevent this impact from reoccurring.
This is the final update for the event.
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2021-07-28 13:21:01 Title: North America users' activity feed notifications intermittently delayed ID: TM273735
Status
Service Degradation
Details
Title: North America users' activity feed notifications intermittently delayed
User Impact: Users' activity feed notifications may be intermittently delayed.
More info: Some users may not receive activity feed notifications, including missed call notifications, for more than one minute.
Current status: We're comparing this event to the prior incident to confirm the root cause and determine why those mitigation actions were ineffective.
Scope of impact: Any user serviced through the affected infrastructure may be intermittently impacted.
Start time: Wednesday, July 28, 2021, at 2:00 PM UTC
Next update by: Wednesday, July 28, 2021, at 5:00 PM UTC
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2021-07-28 13:06:04 Title: United States users' activity feed notifications intermittently delayed ID: TM273735
Status
Investigating
Details
Title: United States users' activity feed notifications intermittently delayed
User Impact: Users' activity feed notifications may be intermittently delayed.
More info: This is a reoccurrence of an issue previously communicated via TM273438.
Some users may not receive activity feed notifications, including missed call notifications, for more than one minute.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2021-07-28 13:01:13 Title: Users in Brazil can't access or experience degraded functionality in some Microsoft 365 services ID: MO273734
Status
Investigating
Details
Title: Users in Brazil can't access or experience degraded functionality in some Microsoft 365 services
User Impact: Users may be unable to access or experience degraded functionality in some Microsoft 365 services.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
O365 - myDal/SharePoint: Disruption https://status.dal.ca/service.php?Service=21 2021-07-28 13:00:14 The issue with blank pages showing when opening PDFs continues to be investigated by Microsoft. This only impacts PDF files opened in browsers, shown in a preview window, or non-Microsoft 365 files. As a workaround, refresh the page to see the contents of the PDF files. O365 - myDal/SharePoint: Disruption https://status.dal.ca/service.php?Service=21 2021-07-28 08:12:48 Users may see blank pages when opening some PDF files in SharePoint. Microsoft is currently investigating this issue. Infosilem Suite - Timetabler, Exam Scheduler, DCU: Notice https://status.dal.ca/service.php?Service=30 2021-07-28 20:45:03 Infosilem Suite/DCU PROD will be unavailable between 8AM - 5PM on July 28th while the system is being upgraded.

We apologize for any inconvenience this may cause.
Campus Bookings (Infosilem Enterprise): Notice https://status.dal.ca/service.php?Service=32 2021-07-28 20:44:47 Campus Bookings PROD will be unavailable between 8AM - 5PM on July 28th while the system is being upgraded.

We apologize for any inconvenience this may cause.
Network - General: Disruption https://status.dal.ca/service.php?Service=9 2021-07-13 09:21:10 NETWORK SERVICE NOTICE
Start time: 2021-07-27 04:00:00 AM AST
End time: 2021-07-27 10:00:00 AM (AST
Estimated outage: 6 h
Activity: Service provider needs to carry out work on cables and fibers in order to improve service.
CLLI: NLSNBC
Circuit(s) affected: 05DHAP000022-091BLCA-000 BTCV-BCNELS-CE2
Dalhousie may experience a failure(s) at any time during the above window.
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2021-07-26 16:07:46 Microsoft Teams service alert:
Title: Users with Survivable Branch Appliance (SBA) can’t use offline Public Switched Telephone Network (PSTN) calling ID: TM273241
Status
Service Degradation
Details
Title: Users with Survivable Branch Appliance (SBA) can’t use offline Public Switched Telephone Network (PSTN) calling
User Impact: Users with SBA configured can’t place or receive PSTN calls in offline mode.
More info: This affects calls while using Microsoft Teams version 1.4.00.18819.
Current status: We've determined that a recent service update is preventing users with SBA configured from placing or receiving PSTN calls in offline mode. We're further reviewing the offending service update to identify why the update is causing the problem, and to determine our steps for remediating impact.
Scope of impact: This issue may impact any of your Microsoft Teams version 1.4.00.18819 users that are in offline mode and attempting to place or receive PSTN calls with SBA configured.
Root cause: A recent service update is preventing users with SBA configured from placing or receiving PSTN calls when in offline mode.
Next update by: Monday, July 26, 2021, at 6:30 PM UTC
Network - Wireless: Notice https://status.dal.ca/service.php?Service=17 2021-07-22 22:40:42 Jenkins Hall wireless network returned to service 2 pm Thursday O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-07-21 09:59:47 Title: Some users may experience transcriptions or captions being unavailable in Microsoft Teams live events
User Impact: Users may experience transcriptions or captions being unavailable in Microsoft Teams live events.
Final status: We've confirmed, after a period of monitoring the service, that restarting the affected infrastructure has mitigated the issue.
Scope of impact: Impact was specific to users hosted in North America, Europe, Middle East, and Africa.
Start time: Wednesday, July 21, 2021, at 7:32 AM UTC
End time: Wednesday, July 21, 2021, at 9:39 AM UTC
Root cause: Some speech infrastructure, responsible for facilitating the transcription services for Teams live events, had unexpectedly become unresponsive.
Next steps:
-We're investigating the affected speech infrastructure to identify the impact trigger to prevent similar issues in the future.
This is the final update for the event.
O365 - Teams: Outage https://status.dal.ca/service.php?Service=39 2021-07-21 09:57:44 TEAMS TEXT-TO-SPEECH CAUSING AUTO ATTENDANT "WELCOME MESSAGES" TO FAIL. Microsoft Teams service alert. [Title] Auto Attendant welcome messages configured using text to speech are not playing within Microsoft Teams [ID] TM272013
[Status]
Service Degradation
[Details]
[User Impact] Users are experiencing welcome messages configured using text to speech not playing within Microsoft Teams.
[Current status] We've determined that a section of infrastructure, responsible for facilitating text to speech within Microsoft Teams, is performing unexpectedly. We're restarting the affected infrastructure to mitigate the impact.
[Scope of impact] Impact is specific to users hosted in North America, Europe, Middle East, and Africa.
[Next update] Wednesday, July 21, 2021, at 1:30 PM UTC
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2021-07-21 09:43:44 TEAMS TRANSCRIPTION/CAPTIONING UNAVAILABLE IN LIVE EVENTS. [Title] Some users may experience transcriptions or captions being unavailable in Microsoft Teams live events [ID] TM272009 [Current status] We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. [Scope of impact] Impact is specific to users hosted in North America, Europe, Middle East, and Africa.[Next update] Wednesday, July 21, 2021, at 11:00 AM UTC O365 - OneDrive: Notice https://status.dal.ca/service.php?Service=40 2021-07-21 09:16:46 OneDrive for Business service alert
Incident information
Title: Delays or problems loading OneDrive for Business content ID: OD271992
Status
Investigating
Details
Title: Delays or problems loading OneDrive for Business content
User impact: Users may experience intermittent delays or navigation errors when accessing OneDrive for Business content.
Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.
O365 - myDal/SharePoint: Notice https://status.dal.ca/service.php?Service=21 2021-07-21 09:12:50 SharePoint Online service alert
Incident information
Title: Users may experience delays or problems loading SharePoint Online sites ID: SP271897
Status
Service Degradation
Details
Title: Users may experience delays or problems loading SharePoint Online sites
User Impact: Users may experience intermittent delays or navigation errors when accessing SharePoint sites.
Current status: A portion of infrastructure facilitating access to SharePoint Online sites is performing below the expected service threshold. Our automated recovery system has rerouted traffic to alternate infrastructure to mitigate impact. We are monitoring to ensure that these actions were successful and that service is restored.
Scope of impact: This issue may affect any user accessing SharePoint Online sites.
Start time: Wednesday, July 21, 2021, at 5:45 AM UTC
Next update by: Wednesday, July 21, 2021, at 8:00 AM UTC
O365 - Email/Outlook: Notice https://status.dal.ca/service.php?Service=6 2021-07-21 09:51:23 EXCHANGE ONLINE SERVICE ALERT
Service Restored
Title: Users are unable to manage distribution lists via Outlook on the web
Final status: A recent change intended to provide optimizations for Content Security Policy (CSP) inadvertently resulted in impact to Outlook on the web. Service provider has reverted the affecting change and confirmed after testing with some affected users that impact is mitigated. Additionally, users may have to refresh their browsers to ensure they have received the fix.
Scope of impact: Any user attempting to manage distribution lists via Outlook on the web were impacted.
Start time: Monday, July 19, 2021, at 9:15 PM UTC
End time: Tuesday, July 20, 2021, at 11:40 PM UTC
Root cause: A recent change intended to provide optimizations for Content Security Policy (CSP) inadvertently resulted in impact to Outlook on the web.
Network - Wireless: Outage https://status.dal.ca/service.php?Service=17 2021-07-22 08:37:52 Dal Ac Jenkins Hall As part of a network infrastructure project, the wireless is down at Jenkins Hall. Power: Notice https://status.dal.ca/service.php?Service=14 2021-07-21 08:41:53 Service Restored Network - General: Notice https://status.dal.ca/service.php?Service=9 2021-07-21 08:41:27 Service Restored O365 - General: Notice https://status.dal.ca/service.php?Service=38 2021-07-19 14:48:06 Advisory information
Title: Some users are experiencing search delays of up to 10 seconds within the Exchange Online service ID: EX271423
Status
Service Degradation
Details
Title: Some users are experiencing search delays of up to 10 seconds within the Exchange Online service
User Impact: Users are experiencing search delays of up to 10 seconds within the Exchange Online service.
Current status: We're analyzing system logs and specific error messages to isolate the source of the issue.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Monday, July 19, 2021, at 12:30 PM UTC
O365 - myDal/SharePoint: Notice https://status.dal.ca/service.php?Service=21 2021-07-19 07:51:54 Microsoft has resolved the issue of experiencing blank pages when accessing internal PDF links through the Internet Explorer (IE) 11 browser. If you continue to experience this issue, please clear your IE11 cache before accessing PDF links. Power: Disruption https://status.dal.ca/service.php?Service=14 2021-07-13 16:06:03 POWER OUTAGE NOTICE
Please note that Dalhousie will be conducting some annual high voltage maintenance from July 19-21 across the Dalhousie Campuses and will involve some short electrical outages in the following areas:
Kiliam Library, Howe Hall, Chemistry, Chemistry Storage Facility and MacDonald Building – Monday, July 19 from 7am-8am
Full back-up power at Howe Hall and Killam Data Centre, no back up power at Chemistry & Back-up power for essential services only at Chemistry Storage Facility (emergency lights, fire pump, etc.)
Chemistry outage from 8am-10am – Chemistry will have no back-up power and Chemistry Storage Facility will have back-up power to essential services (emergency lights, fire pump, etc.)
Shirreff Hall – Monday 10am-11am – full back up power – No interruption
Goldberg Computer Science – 11am-12pm – back up power for essential services only (emergency lights, fire pump, etc.)
LSRI – 1pm-2pm - Full back up power – No Interuption
H Building – 2pm – 3pm – Will not require an outage

The work will start at 7am on Monday, July 19 and the scheduled times throughout the day could vary depending on how the work progresses throughout the day.
Network - General: Disruption https://status.dal.ca/service.php?Service=9 2021-07-13 16:07:32 NETWORK OUTAGE
Please note that Dalhousie will be conducting some annual high voltage maintenance from July 19-21 across the Dalhousie Campuses and will involve some short network outages in the following areas:
Kiliam Library, Howe Hall, Chemistry, Chemistry Storage Facility and MacDonald Building – Monday, July 19 from 7am-8am
Full back-up power at Howe Hall and Killam Data Centre, no back up power at Chemistry & Back-up power for essential services only at Chemistry Storage Facility (emergency lights, fire pump, etc.)
Chemistry outage from 8am-10am – Chemistry will have no back-up power and Chemistry Storage Facility will have back-up power to essential services (emergency lights, fire pump, etc.)
Shirreff Hall – Monday 10am-11am – full back up power – No interruption
Goldberg Computer Science – 11am-12pm – back up power for essential services only (emergency lights, fire pump, etc.)
LSRI – 1pm-2pm - Full back up power – No Interruption
H Building – 2pm – 3pm – Will not require an outage

The work will start at 7am on Monday, July 19 and the scheduled times throughout the day could vary depending on how the work progresses throughout the day.
General IT Services: Notice https://status.dal.ca/service.php?Service=8 2021-07-17 23:52:08 Authentication services have been restored. Monitoring of the systems will continue to make sure the issue is resolved. General IT Services: Outage https://status.dal.ca/service.php?Service=8 2021-07-17 21:48:23 New logins to Microsoft 365 and other services impacted.
Techs working to resolve the issue
General IT Services: Notice https://status.dal.ca/service.php?Service=8 2021-07-17 15:18:15 New logins to Microsoft 365 and other services have been restored. O365 - General: Notice https://status.dal.ca/service.php?Service=38 2021-07-17 15:17:26 Arts Building - Network has been restored. General IT Services: Notice https://status.dal.ca/service.php?Service=8 2021-07-17 15:18:36 New logins to Microsoft 365 and other services impacted. Techs Investigating. O365 - General: Outage https://status.dal.ca/service.php?Service=38 2021-07-17 12:31:14 Arts Building - The network will be down until 3pm due to power work. O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-07-16 15:33:04 Title: Some users can't load the Approvals app within the Microsoft Teams iOS app
User Impact: Users may have been unable to load the Approvals app within the Microsoft Teams iOS app.
More info: This only affected users who were on the 3.11 build version of the Microsoft Teams iOS app.
Final status: We've deployed the code fix and confirmed through telemetry that the issue is resolved. Users without automatic updates enabled will need to manually update their Teams iOS app for alleviation.
Scope of impact: Any user on the 3.11 build version of the Microsoft Teams iOS app may have been impacted.
Telephone: Notice https://status.dal.ca/service.php?Service=37 2021-07-16 13:10:21 Ticket ID : 20008 (Maintenance - Scheduled - Critical) Start Date : Jul 19, 2021 10:00 PM EDT End Date : Jul 20, 2021 05:00 AM EDT Customer Impact : 20 mins Cause : Upgrade - Router
Service Outage Details
Critical firmware upgrade is required on all routers. PTT service will be interrupted between 00:00 and 00:10 a.m. ET, and also between 4:10 and 4:20 a.m. ET.
Impacted Services
Push to Talk
Impacted Locations / Sites
Canada
O365 - myDal/SharePoint: Disruption https://status.dal.ca/service.php?Service=21 2021-07-16 07:59:24 Users may experience a blank page when accessing internal PDF links within SharePoint Online through the Internet Explorer 11 browser. No other browsers are impacted at this time. Microsoft is investigating this issue. O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-07-15 11:30:57 FINAL: MS TEAMS VIDEO IMPACTED FOR POLY CLOUD VIDEO INTEROP USERS. [ID] TM270277 [Title] Poly Cloud Video Interop users may experience intermittent video issues in large Microsoft Teams meetings [Status]Investigation Suspended [Details]
The issue is specific to connections through Cloud Video Interop users calling into Microsoft Teams conferences. If the large gallery view is enabled in the call, users may no longer see video feed. [Final status] After further investigation, we identified that this issue was specific to Poly Cloud Video Interop (CVI) users. The impact is specific to the Microsoft Large Gallery view in Microsoft Teams meetings. We're actively working with Polycom to implement a fix for the issue and remediate the impact. Further communication regarding this issue will be provided by Polycom.
[Scope of impact] This issue could potentially intermittently affect any Cloud Video Interop user calling into Microsoft Teams conferences.
Start time: Thursday, July 1, 2021, at 7:00 AM UTC
THIS IS THE FINAL UPDATE FOR THIS EVENT.
O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-07-15 09:19:12 Advisory information
Title: Some users can't load the Approvals app within the Microsoft Teams iOS app. ID: TM270210
Status
Service Degradation
Details
Title: Some users can't load the Approvals app within the Microsoft Teams iOS app.
User Impact: Users may be unable to load the Approvals app within the Microsoft Teams iOS app.
More info: This only affects users who are on the 3.11 build version of the Microsoft Teams iOS app. This was recently released, so we advise unimpacted users to not update their iOS app until this issue has been resolved.
Current status: We're reviewing available service health telemetry and diagnostics to isolate the source of impact.
Scope of impact: Any user on the 3.11 build version of the Microsoft Teams iOS app may be impacted.
Next update by: Wednesday, July 14, 2021, at 11:30 PM UTC
General IT Services: Notice https://status.dal.ca/service.php?Service=8 2021-07-15 09:13:47 VLAB NOTICE
Service Restored
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2021-07-13 09:20:55 APPS SERVICE ALERT
Some OneNote content created between May 14th, and May 18th, 2021, is not accessible
User Impact: Users may notice that some OneNote edits created between May 14th, 2021, and May 18th, 2021, are unavailable.
More Info: While restoration of the impacted content progresses, users may notice an additional section added to their notebooks with the date in the following format (YY-MM-DD, e.g. 21-05-18(1)) that represents a snapshot of content from May 18th, 2021, prior to it becoming unavailable.
Current status: Service Provider has discovered an issue in which some users may notice that OneNote content that was edited by a user between May 14th, and May 18th, 2021, is unavailable. They’re currently working to restore access to the impacted OneNote content, and we’ll provide a timeline for restoration as soon as it becomes available.
Start time: Friday, May 14th, 2021, at 12:00 AM UTC.
Root cause: A code issue caused OneNote content between May 14th, and May 18th, 2021, to not be saved properly. Service provider has mitigated the issue going forward and included additional validations to prevent future occurrences of this issue.
General IT Services: Outage https://status.dal.ca/service.php?Service=8 2021-07-08 09:30:44 Vlab will be unavailable from July 12th - 16th. This downtime is required to upgrade the Horizon system. Software will continue to be available via Rlab during this period Telephone: Notice https://status.dal.ca/service.php?Service=37 2021-07-12 08:28:57 Howe Hall and Mona Campbell voice work completed Telephone: Outage https://status.dal.ca/service.php?Service=37 2021-07-11 14:03:32 Phone lines to Mona Campbell were restored at 10 am Sunday morning. Network - General: Notice https://status.dal.ca/service.php?Service=9 2021-07-10 21:32:50 Power was restored to the Truro campus around 11 am and all network devices are back online. Power: Notice https://status.dal.ca/service.php?Service=14 2021-07-10 21:32:16 Power was restored to the Truro campus around 11 am and all network devices are back online. Telephone: Outage https://status.dal.ca/service.php?Service=37 2021-07-05 10:26:01 Phone Services – Howe Hall & Mona Campbell Building – Shutdown July 10 – 8 AM to July 11 5 PM
We are installing a new 600 pair cable from the Main Phone Rm in Killam Library to the Howe Hall Rm 50 Communications Rm and terminating on both ends. In addition we are cutting five multi-pair cables within the tunnel and pulling them back and terminating them in Howe Hall Rm 50. Bell will then perform the required cross connects to restore the active phone lines. We will make every effort to restore all the phone lines that provide fire alarm monitoring, elevator monitoring, security monitoring, Dal Card Services etc on July 10. Assuming this is possible, the balance of the lines (mostly office lines) would be restored at some point on July 11. We have confirmed that all office or Dal Card Services lines can be forwarded to a cell phone for incoming calls. I do believe not that process works for the lines that monitor fire alarm, elevators, security etc. We will need to schedule a fire watch for both days, if everything goes well we may not need it the second day.
Power: Outage https://status.dal.ca/service.php?Service=14 2021-07-10 07:51:52 NS Power outage due to high winds, estimated time of repair Saturday afternoon . Many buildings on the Truro (AC) campus impacted Network - General: Outage https://status.dal.ca/service.php?Service=9 2021-07-10 07:51:41 NS Power outage due to high winds, estimated time of repair Saturday afternoon . Many buildings on the Truro (AC) campus impacted Network - General: Notice https://status.dal.ca/service.php?Service=9 2021-07-10 07:50:58 Power was restored to the Halifax campus around 3 am and all network devices are back online. Power: Notice https://status.dal.ca/service.php?Service=14 2021-07-10 07:49:51 Power was restored to the Halifax campus around 3 am and all network devices are back online. Network - General: Outage https://status.dal.ca/service.php?Service=9 2021-07-10 00:30:46 NS Power outage due to high winds, estimated time of repair Saturday @ noon. Many buildings on the Halifax campus impacted Power: Outage https://status.dal.ca/service.php?Service=14 2021-07-10 00:29:23 NS Power outage due to high winds, many buildings on the Halifax Campus impacted. Estimated times to repair up to noon on Saturday Power: Notice https://status.dal.ca/service.php?Service=14 2021-07-09 20:54:27 The power maintenance on the AC campus has been completed. All network devices have returned to service. Network - General: Notice https://status.dal.ca/service.php?Service=9 2021-07-09 20:53:22 The power maintenance on the AC campus has been completed. All network devices have returned to service. O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-07-12 08:18:19 Service restored. O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2021-07-09 09:41:09 Title: Users who are members of groups are not getting Microsoft Teams group policies assigned

User Impact: Users who are members of groups are not getting Microsoft Teams group policies assigned.

Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.

Scope of impact: This issue could potentially affect any of your users if they are routed through the affected infrastructure.
Banner: DWHD Reporting: Notice https://status.dal.ca/service.php?Service=4 2021-07-09 09:36:36 All processing has completed and all objects are now available Power: Disruption https://status.dal.ca/service.php?Service=14 2021-07-05 13:51:28 POWER OUTAGE NOTICE
There will be a planned power interruption on Friday July 9th and Saturday July 10th from 7:00am until approx. 7:00pm in order to conduct essential repairs to our campus electrical infrastructure.
The outage will only affect the following buildings: 

Machinery Shed
Ext Engineering / CHP
RAC
Dairy Building
FUR Unit
Cumming Hall
Horse Barn - Barrons Pride
Collins
Feed Mill -- Chute
Friends of the Garden
Chemical Storage
Fraser
Hancock
Chapman
Haley
Trueman
Harlow
Jenkins Dining Hall

The outage will not affect buildings on the North side of our campus between College and Pictou Road.
The buildings with a backup generator will continue to have essential power services to sustain infrastructure and research.
Access to all the above buildings will be restricted to only essential staff for the care of animals and aquaculture.
Due to safety considerations, non-essential staff / students / researchers are not permitted to be in any of the above buildings.
We apologize for any inconvenience.
Network - General: Disruption https://status.dal.ca/service.php?Service=9 2021-07-05 13:53:42 NETWORK OUTAGE NOTICE
Due to a planned power interruption on Friday July 9th and Saturday July 10th from 7:00am until approx. 7:00pm in order to conduct essential repairs to our campus electrical infrastructure, the network will be offline during this time.

The outage will only affect the following buildings:

Machinery Shed
Ext Engineering / CHP
RAC
Dairy Building
FUR Unit
Cumming Hall
Horse Barn - Barrons Pride
Collins
Feed Mill -- Chute
Friends of the Garden
Chemical Storage
Fraser
Hancock
Chapman
Haley
Trueman
Harlow
Jenkins Dining Hall

The outage will not affect buildings on the North side of our Agricultural Campus between College and Pictou Road.
The buildings with a backup generator will continue to have essential power services to sustain infrastructure and research.
Access to all the above buildings will be restricted to only essential staff for the care of animals and aquaculture.
Due to safety considerations, non-essential staff / students / researchers are not permitted to be in any of the above buildings.
We apologize for any inconvenience.
Banner: DWHD Reporting: Disruption https://status.dal.ca/service.php?Service=4 2021-07-09 06:05:53 Due to issues overnight the materialization processing is running longer than usual. Some objects may not be available at this time. Network - General: Notice https://status.dal.ca/service.php?Service=9 2021-07-08 20:32:50 Mona Campbell fibre path has been restored. Network - General: Outage https://status.dal.ca/service.php?Service=9 2021-06-30 20:52:18 As part of a Facilities Management project, the fiber optic cable between Killam Library and Mona Campbell will have a portion replaced. The work is scheduled for Thursday July 8th from 4 pm to 9 pm. During this time all network services will be unavailable, including any Computer Science links in the Mona Campbell building. O365 - Email/Outlook: Notice https://status.dal.ca/service.php?Service=6 2021-07-06 10:49:54 RESOLVED: EXCHANGE SEARCH ISSUE. [Title] Some users may have been unable to perform search queries within the Exchange Online service [ID] EX267002 [Final Status] Service Restored. We've confirmed that the roll back of the offending flight has completed and impact has been mitigated.
[Scope] Impact was specific to users who were served through the affected infrastructure.[Start time] Tuesday, July 6, 2021, at 9:05 AM UTC [End time] Tuesday, July 6, 2021, at 9:28 AM UTC
[Cause] A recent service update, which was part of regularly scheduled maintenance, unexpectedly resulted in a configuration issue with a network authorization component.
[Follow-up]We're reviewing our deployment procedures to help prevent similar problems in the future. This is the final update for the event.
O365 - General: Notice https://status.dal.ca/service.php?Service=38 2021-07-06 09:08:34 The issue with MS Task Navigation has been resolved. O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2021-07-05 12:21:22 Title: Shared calendars not viewable within Outlook client or Outlook on the web

Status
Service Degradation


User Impact: Users may be unable to view shared calendars within the Outlook client or Outlook on the web services.

Current status: We’re reviewing recent calendar service infrastructure updates to the operating system (OS) and .NET version for changes that may have introduced the problem. Additionally, we're attempting to reproduce the impact in our testing environment, which will give us a more detailed view into the root cause and inform our next troubleshooting steps.

Scope of impact: This issue could potentially affect any user if they're attempting to view a shared calendar through the Outlook client or Outlook on the web.
O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-07-05 11:52:36 RESOLVED: MS TEAMS SCHEDULING ERROR VIA GOOGLE WORKSPACE ADD-ON. Microsoft Teams service alert
Advisory information. [Title] Users can't schedule Microsoft Teams meetings in Google calendar utilizing a Microsoft Teams add-on [ID] TM265933. Status: Service Restored.
[Final status] Our parallel investigation into the corresponding code portion and the third-party deployment process was unable to identify a problem with the Microsoft-managed service. However, we suspect a possible authentication configuration issue was introduced during a third-party deployment process, which has since been resolved. After extended monitoring we've confirmed the errors correlated with this issue are no longer present, and the impact is mitigated.
[Scope of impact] Any user attempting to schedule Microsoft Teams meetings in Google calendar utilizing the Teams meeting add-on for Google Workspace was impacted.
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2021-07-05 11:44:31 MS TEAMS SCHEDULING FAILURE IN GOOGLE WORKSPACE CALENDAR ADD-ON. Microsoft Teams service alert. Advisory information. [Title] Users can't schedule Microsoft Teams meetings in Google calendar utilizing a Microsoft Teams add-on. ID: TM265933 [Status]Service Degradation [Details] User Impact: Users are unable to schedule Microsoft Teams meetings in Google calendar utilizing a Microsoft Teams add-on. Users are prompted to sign into Microsoft Teams when scheduling Microsoft Teams meetings in Google calendar utilizing the Teams meeting add-on for Google Workspace. The sign in fails and the users receive the following error: 'Add-on error: Something went wrong when executing the add-on.'[Current status] We've identified a possible authentication configuration issue which is presented when users are attempting to schedule Microsoft Teams meetings in Google calendar utilizing the Teams meeting add-on for Google Workspace. We're investigating the corresponding code portion to isolate the source of the issue. In parallel, we're working with Google to identify any possible discrepancies which may have been introduced during the third-party deployment process.



Scope of impact: Any user attempting to schedule Microsoft Teams meetings in Google calendar utilizing the Teams meeting add-on for Google Workspace will be impacted.



Next update by: Thursday, July 1, 2021, at 9:00 PM UTC
O365 - OneDrive: Notice https://status.dal.ca/service.php?Service=40 2021-07-05 11:10:10 ONEDRIVE NOTICE
Users are seeing an error when attempting to access the "Shared by you" tab in OneDrive for Business
More info: Affected users may have seen the following error:
"cannot read property 'email'"
Scope of impact: Any user attempting to access the "Shared by you" tab within OneDrive for Business may have been impacted.
Start time: Tuesday, May 25, 2021, at 1:00 PM AST
End time: Thursday, July 1, 2021, at 1:00 PM AST
Root cause: A feature update deployed to enhance UI performance inadvertently introduced a code issue that resulted in the impact.
Final status: Service provider determined that a feature update deployed to enhance UI performance inadvertently introduced a code issue that resulted in the impact. They've reverted the offending update to mitigate the impact and confirmed with affected users that this issue is resolved.
O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-06-28 09:56:17 Teams app permission change. DalOnline: Notice https://status.dal.ca/service.php?Service=22 2021-06-27 13:50:28 Services have been restored. Banner: PROD database suite which includes: (FAMIS, Lines and Others): Notice https://status.dal.ca/service.php?Service=13 2021-06-27 13:50:03 Services have been restored. Banner: PROD database suite which includes: (FAMIS, Lines and Others): Notice https://status.dal.ca/service.php?Service=13 2021-06-27 13:49:50 Services have been restored. Banner: PROD database suite which includes: (FAMIS, Lines and Others): Notice https://status.dal.ca/service.php?Service=13 2021-06-27 13:49:11 Upgrade is complete. Services have been restored. DalOnline: Outage https://status.dal.ca/service.php?Service=22 2021-06-21 15:34:19 Dal Online will be unavailable Sunday, June 27th from 6:00 a.m. to 6:00 p.m. (0600h-
1800h) for planned system maintenance.
Banner: PROD database suite which includes: (FAMIS, Lines and Others): Outage https://status.dal.ca/service.php?Service=13 2021-06-21 15:39:16 Banner, FAMIS, NetDB, Barcode Mainentance

The PROD database and associated applications will be unavailable Sunday, June 27th from 6:00 a.m. to 6:00 p.m. (0600h-1800h) for planned system maintenance.
DalOnline: Outage https://status.dal.ca/service.php?Service=22 2021-06-21 16:08:00 Dal Online will be unavailable Saturday, June 26th from 5:00 - 7:00 a.m. (0500h-0700h) for planned system maintenance.

We apologise for the inconvenience.
Banner: PROD database suite which includes: (FAMIS, Lines and Others): Outage https://status.dal.ca/service.php?Service=13 2021-06-21 16:06:05 To: Banner, FAMIS, Dal Online, Lines, NetDB and Barcode Maintenance clients

The PROD database and associated applications will be unavailable Saturday, June 26th from 5:00 - 7:00 a.m. (0500h- 0700h) for planned system maintenance.
O365 - myDal/SharePoint: Notice https://status.dal.ca/service.php?Service=21 2021-06-25 22:39:04 The search function in SharePoint is once again operational. O365 - myDal/SharePoint: Disruption https://status.dal.ca/service.php?Service=21 2021-06-25 19:13:47 Users may be unable to use the search function in SharePoint Online. Microsoft is currently investigating this issue. Network - General: Notice https://status.dal.ca/service.php?Service=9 2021-06-25 11:02:37 1494 Carlton St: Network Upgrade Completed Network - General: Notice https://status.dal.ca/service.php?Service=9 2021-06-25 10:43:23 Carlton Campus: there will be a quick network upgrade affecting
1494 Carlton St house. The upgrade is expected to last less than 5 minutes
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2021-06-25 09:57:41 MS TASKS APP NAVIGATION ISSUE - ANDROID MOBILE [Title] Microsoft Teams Android mobile users accessing the Tasks app are unable to navigate beyond the Tasks app landing page [ID] TM264304 [Status] Service Degradation [Details] Microsoft Teams Android mobile users accessing the Tasks app are unable to navigate beyond the Tasks app landing page. We've identified that a recent code regression has resulted in impact. We've also confirmed that a currently deploying update will remediate this impact; however, we're exploring ways to expedite this fix.
[Scope of impact] Your organization is affected by this event, and any Microsoft Teams Android mobile app user with versions 1416/1.0.0.2021083204 or 1416/1.0.0.2021074803 will experience impact.[Next update] Friday, June 25, 2021, at 11:00 PM UTC
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2021-06-25 09:41:31 User Impact: Microsoft Teams Android mobile users accessing the Tasks app are unable to navigate beyond the Tasks app landing page.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
Scope of impact: Your organization is affected by this event, and any Microsoft Teams Android mobile app user with versions 1416/1.0.0.2021083204 or 1416/1.0.0.2021074803 will experience impact.
Thank you,
The Microsoft team
O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-06-23 09:02:17 Issue resolved. O365 - Email/Outlook: Notice https://status.dal.ca/service.php?Service=6 2021-06-22 14:26:58 DUPLICATE NOTICE - EXCHANGE ONLINE ACCESS LIMITED BY CONNECTION METHOD. [ID] EX263730 [Status] False Positive [Details] Users may be unable to access Exchange Online mailbox from all connection methods. [Final] We've determined that this issue is a duplicate of another event. Please look for further updates in MO263732.This communication will expire in 24 hours. O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2021-06-22 13:27:32 ID: MO263732
Status Investigating
Users in Canada may have degraded service functionality for Exchange Online, SharePoint Online, and Microsoft Teams - Users may be unable to connect to Exchange, open documents in SharePoint via Office for the web, or use live event Q&A.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes. Are you experiencing this issue?
Network - General: Notice https://status.dal.ca/service.php?Service=9 2021-06-22 12:44:02 Humanities House network upgrade has been completed. Network - General: Disruption https://status.dal.ca/service.php?Service=9 2021-06-22 11:58:52 Network upgrade for the Humanities House Building; this will cause brief interruption for each link as it is cutover to the new switch. Network - General: Notice https://status.dal.ca/service.php?Service=9 2021-06-22 11:20:53 Boulden Network upgrade completed. Network - General: Disruption https://status.dal.ca/service.php?Service=9 2021-06-22 10:57:17 Network upgrade for Boulden, this will lead to minor disruption as the network is cutover. O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-06-22 09:54:56 Admins can't submit items older than seven days in the Submissions portal in the Security & Compliance Center (SCC)Admins may have been unable to submit items older than seven days in the Submissions portal in the SCC.
Link - https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/admin-submission
We're confirmed after monitoring telemetry that deployment has fully completed saturation in the affected environment, resolving impact.Any admin attempting to submit items older than seven days to the Submissions portal may have encountered this issue.
cause: Recent service improvements required us to revert some updates made previously that enabled admins to submit items to the Submissions portal if they were older than seven days old but did not exceed 30 days.
O365 - myDal/SharePoint: Notice https://status.dal.ca/service.php?Service=21 2021-06-21 17:40:13 Microsoft has resolved the issue, and users can once again add comments to SharePoint documents. O365 - myDal/SharePoint: Disruption https://status.dal.ca/service.php?Service=21 2021-06-21 07:56:45 Some users may be unable to add comments to documents during publication within SharePoint, and potentially Teams and OneDrive. Microsoft is currently investigating this issue. Banner: DWHD Reporting: Notice https://status.dal.ca/service.php?Service=4 2021-06-21 07:30:23 Certificate has been updated Banner: DWHD Reporting: Disruption https://status.dal.ca/service.php?Service=4 2021-06-21 06:57:09 Expired certificate warning when accessing https://cognosreporting.dal.ca. Application is available after you go into the Advanced options on the page presented to the browser then clicking Continue

Technicians are working to resolve the issue.
O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2021-06-18 10:15:26 Admins see some users' Outlook Desktop activity isn't shown in usage reports. Admins see some users' Outlook Desktop activity isn't showing up in usage reports. We've received reports of an issue where admins aren't seeing Outlook Desktop activity for some users in Microsoft 365 Apps usage reports. We've determined that a code issue in a portion of the service that facilitates data calculations is responsible for impact. We're working to develop a fix for this issue.
Impact: This issue is affecting any admin attempting to view Outlook Desktop activity in Microsoft 365 Apps usage reports.
Start time: Monday, April 26, 2021, at 12:00 AM UTC
Root cause: A code issue in a portion of the service that facilitates data calculations is responsible for impact.
Next update by: Monday, June 28, 2021, at 7:00 AM UTC Are you experiencing this issue?
Network - General: Notice https://status.dal.ca/service.php?Service=9 2021-06-17 15:11:21 AC Campus: Jenkins Hall network upgrade complete Network - General: Disruption https://status.dal.ca/service.php?Service=9 2021-06-17 13:13:41 AC Campus: Jenkins Hall will experience a rolling network outage from 1:00pm-4:00pm for upgrades