https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Fri, 17 Jan 2025 09:55:19 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php https://status.dal.ca/service.php?Service=36 2024-12-10 09:36:54 CHANGE CONTROL NOTICE

Type Of Work: Maintenance

Customer: ACORN NS

Change Control ID : 1882904

Start Date (yyyy-mm-dd): 2025-01-28

End Date (yyyy-mm-dd): 2025-01-28

Country: Canada

Location Of Work: Bridgewater, NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 02:00 - 03:30 Atlantic

Affected Circuits:
00133272 - ACORN NS South Shore Reg Hosp - 90 Glen Allan, Bridgewater, NS
00118533 - ACORN NS South Shore Reg Hosp - 90 Glen Allan, Bridgewater, NS

Service Interruption Duration: 1.0 hours (60 mins)

Service Impact:
Your services will be impacted while we do a software upgrade. https://status.dal.ca/service.php?Service=36 2025-01-17 18:46:48 Two network devices on the ACORN ring will be upgraded January 26 2025 between 5am - 10am. The device locations are at Dalhousie data center. There should be no traffic impact because of network redundancy.

This notice is created in case any unforeseen outage occurs. https://status.dal.ca/service.php?Service=36 2025-01-07 08:44:17 CHANGE CONTROL NOTICE
Type Of Work: Maintenance
Customer: ACORN NS
Start Date (yyyy-mm-dd): 2025-01-22
End Date (yyyy-mm-dd): 2025-01-22
Country: Canada
Location Of Work: Halifax, NS
Reason For Work: Software Upgrade
Release Window (24 hr format): 02:00 - 03:30 Atlantic
Affected Circuits:
00143770 - acorn-blby-2 - 5841 Bilby St, Halifax, NS
00117119 - Management and monitoring for ACORN - 5841 Bilby St, Halifax, NS <> 6080 Young St, Halifax, NS
00118531 - ACORN NS - Universite Sainte-Anne - 5841 Bilby St, Halifax, NS <> 1695 Route 1, Church Point, NS
00118537 - ACORN NS Yarmouth Hospital - 5841 Bilby St, Halifax, NS <> 60 Vancouver St, Yarmouth, NS
00118533 - ACORN NS South Shore Reg Hosp - 5841 Bilby St, Halifax, NS <> 90 Glen Allan, Bridgewater, NS

Service Interruption Duration: 1.0 hours (60 mins)

Service Impact:
Your services will be impacted while we do a software upgrade. https://status.dal.ca/service.php?Service=9 2025-01-07 08:49:03 CHANGE CONTROL NOTICE

Type Of Work: Maintenance
Change Control ID : 1882895

Customer Change Ticket # 233218

Start Date (yyyy-mm-dd): 2025-01-22

End Date (yyyy-mm-dd): 2025-01-22

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 02:00 - 03:30 Atlantic

Affected Circuits:
00145606 - 5657 Spring Garden Rd (705), Halifax, NS <> 6225 University Ave, Halifax, NS

Service Interruption Duration: 1.0 hours (60 mins)

Service Impact:
Your services will be impacted while we do a software upgrade https://status.dal.ca/service.php?Service=9 2025-01-07 08:50:23 CHANGE CONTROL NOTICE

Type Of Work: Maintenance

Customer: Mi'kmaw Kina'matnewey

Change Control ID : 1882916

Start Date (yyyy-mm-dd): 2025-01-21

End Date (yyyy-mm-dd): 2025-01-21

Country: Canada

Location Of Work: Sydney, NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 02:00 - 03:30 Atlantic

Affected Circuits:
00143232 - 50 Maillard, Membertou, NS <> 103-7071 Bayers Rd - LL03, Halifax, NS

Service Interruption Duration: 1.0 hours (60 mins)

Service Impact:
Your services will be impacted while we do a software upgrade. https://status.dal.ca/service.php?Service=9 2025-01-17 15:00:35 Type Of Work: Maintenance

Customer: Canary NOC

Change Control ID : 1946671

Start Date (yyyy-mm-dd): 2025-02-13

End Date (yyyy-mm-dd): 2025-02-13

Country: Canada

Location Of Work: Chapel Arm

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00144649 - 10G Canarie Charlottetown to St Johns - UPEI Vet

Service Interruption Duration: less than 1 hour

Service Impact:
Your services will be impacted while we perform CORE Network Maintenance https://status.dal.ca/service.php?Service=39 2025-01-17 08:57:01 Users can't access the Copilot app from the sidebar in Microsoft Teams classic and receive an error. https://status.dal.ca/service.php?Service=39 2025-01-17 08:59:13 TEAMS NOTICE
Some users may be unable to launch Microsoft Teams on Mac devices post auto-update
Service Restored

More info: Some users may have received a popup stating, "The application bundle was corrupted". Users could run the application directly from the applications folder and ignore this popup to avoid this issue. Users could also delete the application bundle from the applications folder and install Teams again to resolve impact.
Impact was specific to Teams for Mac users leveraging macOS versions 13.7.2, 14.7.2, and 15.2.
Final status: The fix deployment has completed, and after a period of monitoring, the service provider has confirmed impact was remediated.
Scope of impact: This issue could've potentially affected any user who was automatically updated to Teams for macOS versions 13.7.2, 14.7.2, and 15.2.
Start time: Tuesday, December 10, 2024, at 9:00 PM AST
End time: Thursday, January 16, 2025, at 9:08 PM AST https://status.dal.ca/service.php?Service=38 2025-01-16 15:50:46 M365 NOTICE
Some users' M365 applications may be unexpectedly crashing on Windows Server 2016 devices
Service Restored

While the service provider is focused on mitigation, they recommended that affected customers force an update to roll back to Version 2411 (Build 18227.20162), which could also have been obtained by following these steps:
1. Open Command Prompt as Administrator
2. Run the following command: cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"
3. Run the following command: officec2rclient.exe /update user
Final status: The final stages of our rollback to Version 2411 has completed and they've confirmed via internal service monitoring for crashes related to Windows Server 2016 devices that impact is resolved for affected users.
Scope of impact: Impact was specific to some Current Channel users who were served through the affected infrastructure.
Start time: Wednesday, January 8, 2025, at 8:09 PM AST
End time: Wednesday, January 15, 2025, at 9:00 PM AST https://status.dal.ca/service.php?Service=38 2025-01-14 10:43:09 Title: Some users' 365 applications may be unexpectedly crashing on Windows Server 2016 and 2019 devices
User impact: Users' 365 applications may be unexpectedly crashing on Windows Server 2016 and 2019 devices.
More info: While we're focused on mitigation, we recommend that affected customers force an update to roll back to Version 2411 (Build 18227.20162), which could previously have been obtained by following the instructions outlined in this article: https://support.microsoft.com/en-us/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841.
Current status: We're continuing to assess the best method for remediating the issue on Windows Server 2019 devices and we're testing our potential solution with some affected users.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Start time: Wednesday, January 8, 2025, at 11:09 PM UTC
Root cause: A recent Office update that integrates React Native framework to support certain features in Microsoft 365 applications has introduced a problem that's leading to this impact.
Next update by: Tuesday, January 14, 2025, at 3:30 AM UTC https://status.dal.ca/service.php?Service=43 2025-01-14 08:08:37 Resolved: Users may have been unable to search for API triggers and actions in flow designer. https://status.dal.ca/service.php?Service=38 2025-01-13 10:24:23 Title: Multi-Factor Authentication (MFA) may have prevented users from accessing some Microsoft 365 (M365) Apps
User impact: Users may have been unable to access some Microsoft 365 Apps when authenticating with MFA
Final status: We’ve identified that a section of infrastructure responsible for MFA operations unexpectedly became unresponsive. We’ve completed an extended period of monitoring in which the service health has remained stable and are declaring this incident as resolved.
Scope of impact: Impact was specific to users are authenticating to our M365 Apps using MFA via infrastructure in Western Europe.
Start time: Monday, January 13, 2025, at 7:38 AM UTC
End time: Monday, January 13, 2025, at 9:43 AM UTC
Root Cause: A section of infrastructure responsible for MFA operations unexpectedly became unresponsive.
Next steps:
- We're analyzing performance data and trends on the affected infrastructure to help prevent this problem from happening again.
We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. https://status.dal.ca/service.php?Service=38 2025-01-13 10:22:32 Title: Multi-Factor Authentication (MFA) may prevent users from accessing some Microsoft 365 (M365) Apps
User impact: Users may be unable to access some Microsoft 365 Apps when authenticating with MFA
Current status: We’ve confirmed by monitoring service telemetry that redirecting the affected traffic has returned the service to normal health. We’ve began a period of extended monitoring to ensure this continues, while we continue to investigate the cause of the impact.
Scope of impact: Impact is specific to users are authenticating to our M365 Apps using MFA via infrastructure in Western Europe.
Start time: Monday, January 13, 2025, at 7:38 AM UTC
Next update by: Monday, January 13, 2025, at 12:00 PM UTC https://status.dal.ca/service.php?Service=38 2025-01-13 10:21:28 Title: Multi-Factor Authentication (MFA) may prevent users from accessing some Microsoft 365 (M365) and Azure Apps
User impact: Users may be unable to access some Microsoft 365 and Azure Apps when authenticating with MFA
Current status: We're reviewing service diagnostic data to help us determine the full scope of impact and which exact services are affected.
Scope of impact: Impact is specific to users who are authenticating to our M365 Apps using MFA.
Next update by: Monday, January 13, 2025, at 12:00 PM UTC https://status.dal.ca/service.php?Service=38 2025-01-13 10:20:39 Title: Some users may be unable to access various desktop applications on Windows Server 2016 devices
User impact: Users may be unable to access various desktop applications on Windows Server 2016 devices.
Current status: We're reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Monday, January 13, 2025, at 11:00 AM UTC https://status.dal.ca/service.php?Service=43 2025-01-13 10:01:07 Users may be unable to search for API triggers and actions in flow designer. https://status.dal.ca/service.php?Service=8 2025-01-08 16:02:55 NOTICE
Service Degradation
Blue system (sri.dal.ca/blue) that will be down while it’s being upgraded from January 13-17 inclusive. https://status.dal.ca/service.php?Service=39 2025-01-10 08:54:04 TEAMS NOTICE
Some users may be unable to launch Microsoft Teams on Mac devices post auto-update
Service Degradation

More info: Some users may receive a popup stating "The application bundle is corrupted". Users can run the application directly from the applications folder and ignore this popup to avoid this issue. Users can also delete the application bundle from the applications folder and install Teams again to also resolve impact.
Impact is specific to Teams for Mac OS versions 13.7.2, 14.7.2, and 15.2.
Current status: The service provider's automated monitoring services notified them of an issue where users on Teams for Mac OS versions 13.7.2, 14.7.2, and 15.2 may be unable to launch the desktop client. They've determined that a third-party update contains a code error that's resulting in auto-updates to Teams for Mac to become corrupted. They're working with their third-party partners to resolve the issue, along with pausing all updates for Mac users to prevent the issue from propagating further.
Start time: Wednesday, December 10, 2024, at 9:00 PM AST https://status.dal.ca/service.php?Service=39 2025-01-10 08:56:41 TEAMS NOTICE
Some iPad users may be unable to share their screen in the new Teams for iOS
Service Restored

More info: Impact was specific to users on the 6.23.1 version of Teams on iOS. When users attempted to share their screen within an active Teams meeting or call, nothing happened.
Final status: The service provider has confirmed that a recent set of UI changes contained within a feature update intended to expand upon the screenshare menu functionality for iOS were resulting in impact for some iPad users. They've disabled the changes throughout the affected environment and verified with a subset of affected users that impact is no longer persisting. Affected users can force quit and relaunch the app to expedite the syncing of the latest configuration to their affected devices, although they anticipate any remaining affected devices should receive the fixed configuration within 24 hours or by January 10, 2025, at 10:30 PM AST.
Start time: Monday, December 16, 2024, at 5:33 PM AST
End time: Thursday, January 9, 2025, at 10:30 PM AST https://status.dal.ca/service.php?Service=6 2025-01-16 10:15:50 EXCHANGE NOTICE
Users may be unable to share their Outlook calendars externally across any Exchange Online connection method.
Service Degradation

Current status: The service provider's rollback of the impacting migration is ongoing and has reached 15 percent of the impacted environment and is showing positive signs of remediation. In order to ensure a safe and effective remediation, they're pausing the rollback at this point to allow time and further confirm no adverse impacts occur as a result of the rollback. Once confirmed, they'll re-initiate the rollback to first 30, then 50, and finally 100 percent of the impacted environment.

Start time: Thursday, November 27, 2024, at 9:00 PM AST https://status.dal.ca/service.php?Service=36 2025-01-07 08:50:59 Service Restored https://status.dal.ca/service.php?Service=36 2025-01-07 08:38:53 CHANGE CONTROL NOTICE
Eastlink New Change Control Notice

Type Of Work: Maintenance

Customer: ACORN NS

Start Date (yyyy-mm-dd): 2025-01-07

End Date (yyyy-mm-dd): 2025-01-07

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: Network Upgrade

Release Window (24 hr format): 00:01 - 04:00 Atlantic

Affected Circuits:
acorn-blby-2
Vl2000 - up/up - Eastlink Mgt Interface
Fo1/0/1 - up/up - 00143770|10GNNI|ACORN|5841 Bilby St, Halifax, NS|ns-blby-pe101_Te100/0/0/33 (Po12) (BE12)
Fo1/0/2 - up/up - 00143770|10GNNI|ACORN|5841 Bilby St, Halifax, NS|ns-blby-pe101_Te100/0/0/34 (Po12) (BE12)
Fo1/0/3 - up/up - nscc-blby-man1_Tw1/0/1 (NSCC to ACORN)
Fo1/0/7 - up/up - 00118531 Universite Sainte-Anne
Fo1/0/8 - up/up - HITS-NS Yarmouth 00118537
Fo1/0/9 - up/up - HITS-NS Bridgewater 00118533
Fo1/0/11 - up/up - 00149923|1GEUNI|HITS|325 Pleasant St, Dartmouth, NS|Dartmouth General Hospital
Fo1/0/13 - up/up - NSCC-Leeds
Fo1/0/23 - up/up - 00141787|IN10G|ACORN NS|acorn-wdsr-1
Fo1/0/24 - up/up - 00142076|IN10G|ACORN NS|acorn-sydn-2
Hu1/0/47 - up/up - 00142527|ETHINT|ACORN|ns-hlfx-dr001_Hu0/6/0/3
Hu1/0/48 - up/up - 00142530|IN100G|ACORN|6225 University Avenue, Halifax, NS|acorn-kdc-2
Po12 - up/up - 00143770|20GNNI|ACORN|5841 Bilby St, Halifax, NS|ns-blby-pe101_BE12

acorn-kdc-3
Vl2000 - up/up - Eastlink Mgt Interface
Twe1/0/1 - up/up - CANARIE router link to PEI
Twe1/0/2 - up/up - NRC link to Charlottetown (QinQ)
Twe1/0/3 - up/up - USA-ChurchPoint (QinQ)
Twe1/0/5 - up/up - 00143635|EPL|Chebucto|3667 Rosemeade Ave, Halifax, NS|CCN-KILL01_Gi1/0/2 (100Mbps)
Twe1/0/6 - up/up - Metrobility Mgmt
Twe1/0/15 - up/up - HITS-NS
Twe1/0/16 - up/up - 00118506 NSAC @ TRURO
Hu1/0/25 - up/up - acorn-sdc-1_Hu1/0/48
Hu1/0/26 - up/up - gigapop-gw_Hu1/0/12 (Po20)
Hu1/0/27 - up/up - gigapop-gw_Hu2/0/12 (Po20)
Hu1/0/28 - up/up - acorn-blby-2_Hu1/0/48
Po20 - up/up - gigapop-gw_Po20

acorn-nwgl-2
Vl2000 - up/up - Eastlink Mgt Interface
Twe1/0/3 - up/up - 00118534|1GEUNI|ACORN|835 East River Rd, New Glasgow, NS|ns-nwgl-r5k001-3|HITS-NS PICTOU COUNTY DHA
Twe1/0/4 - up/up - 00119760|1GEUNI|ACORN|25 Bay St, Antigonish, NS|ns-nwgl-r5k001-10|GUYSBOROUGH ANTIGONISH DHA
Twe1/0/13 - up/up - 00000000|EVPL|St Francis Xavier|3090 Martha Dr, Antigonish, NS|stfx-gw.eastlink.ca (PP: 102.12.RP3 F25-F26)
Twe1/0/23 - up/up - 00142075|INF10G|ACORN NS|acorn-sydn-2
Twe1/0/24 - up/up - 00142074|INF10G|ACORN NS|acorn-trur-2

acorn-nwmn-1
Vl2000 - up/up - Eastlink Mgt Interface
Twe1/0/1 - up/up - 00149881|1GEUNI|GNS-HITS|150 Exhibition St, Kentville, NS|Valley Regional Hospital
Twe1/0/23 - up/up - 00141790|10G|acorn-yrmo-1
Twe1/0/24 - up/up - 00141788|10G|acorn-wdsr-1

acorn-sydn-2
Vl2000 - up/up - Eastlink Mgt Interface
Twe1/0/1 - up/up - 00118538|HITS-NS|CBDHA sydn-r5k-1 1-1-1|1482 George St, Sydney
Twe1/0/13 - up/up - 00116793|EVPL|ACORN|1250 Grand Lake Rd, Sydney, NS|Cape Breton University
Twe1/0/23 - up/up - Bilby path
Twe1/0/24 - up/up - New Glasgow path


acorn-wdsr-1
Vl2000 - up/up - Eastlink Mgt Interface
Twe1/0/1 - up/up - 00149880|1GEUNI|GNS-HITS|89 Payzant St, Windsor, NS|Hants Community Hospital
Twe1/0/23 - up/up - 00141788|10G|acorn-nwmn-2
Twe1/0/24 - up/up - 00141787|10G|acorn-blby-2


acorn-yrmo-1
Vl2000 - up/up - Eastlink Mgt Interface
Twe1/0/23 - up/up - 00141795|ACORN NS|acorn-ytwr-1
Twe1/0/24 - up/up - 00141790|ACORN NS|acorn-nwmn-2


acorn-amhr-2
Vl2000 - up/up - Eastlink Mgt Interface
Twe1/0/1 - up/up - 00118535|1GEUNI|ACORN|19428 Highway #2, Amherst, NS|ns-amhr-r5k003|Cumberland Reg Health
Twe1/0/2 - up/up - Mount Allison backup
Twe1/0/23 - up/up - acorn-trur-2_Twe1/0/23
Twe1/0/24 - up/up - acorn-ytwr-1_Fo1/0/24


acorn-ytwr-1
Vl2000 - up/up - Eastlink Mgt Interface
Fo1/0/1 - up/up - 00144397|10GNNI|ACORN|6080 Young St, Halifax, NS|ns-ytwr-pe102_Te0/1/0/14 (Po12) (BE12)
Fo1/0/2 - up/up - 00144397|10GNNI|ACORN|6080 Young St, Halifax, NS|ns-ytwr-pe102_Te0/1/0/15 (Po12) (BE12)
Fo1/0/3 - up/up - nscc-ytwr-man1_Tw1/0/1 (NSCC to ACORN)
Fo1/0/4 - up/up - 00149871|10GUNI|GNS-HITS|6176 Young St, Halifax, NS|PDC
Fo1/0/23 - up/up - acorn-yrmo-1_Twe1/0/23
Fo1/0/24 - up/up - 00142073|IN10G|ACORN NS|acorn-amhr-2
Hu1/0/45 - up/up - 00000000|100GUNI|EDNET|6176 Young St, Halifax, NS|PDC Rack C49-S EOC10G-7_Eth1/100
Hu1/0/48 - up/up - 00142531|IN100G|ACORN|1360 Barrington St, Halifax, NS|acorn-sdc-1
Po12 - up/up - 00144397|10GNNI|ACORN|6080 Young St, Halifax, NS|ns-ytwr-pe102_BE12

acorn-sdc-1
Vl2000 - up/up - Eastlink Mgt Interface
Hu1/0/25 - up/up - acorn-kdc-3_Hu1/0/25
Hu1/0/26 - up/up - gigapop-gw_Hu1/0/14 (Po21)
Hu1/0/27 - up/up - gigapop-gw_Hu2/0/14 (Po21)
Hu1/0/28 - up/up - acorn-ytwr-1_Hu1/0/48
Po21 - up/up - gigapop-gw_Po21

acorn-trur-2
Vl2000 - up/up - Eastlink Mgt Interface
Twe1/0/1 - up/up - DalAC - Truro
Twe1/0/2 - up/up - 00118668|1GEUNI|ACORN|600 ABENAKI Rd, Truro, NS|ns-trur-r5k001-6|HIS-NS Colchester East Hants Health
Twe1/0/23 - up/up - 00142072|IN10G|ACORN NS|acorn-amhr-2
Twe1/0/24 - up/up - 00142074|IN10G|ACORN NS|acorn-nwgl-2

Service Interruption Duration: less than 30 minute

Service Impact:
Your services on the listed devices will be impacted while each devices gets a software upgrade. https://status.dal.ca/service.php?Service=6 2025-01-06 09:48:41 EXCHANGE NOTICE
Users within M365 groups without an owner may be unable to take ownership
Service Degradation

More info: Users within a group without an owner are sent an email message asking if they'd like to take ownership.
A 500 HTTP error response is presented if a user selects "yes" or "no" within the message.
As a workaround users can reach out to admins to manually set the owner of the groups.
Current status: The deployment is taking longer than expected and the service provider forecasts it's completion and remediation by Wednesday, January 15, 2025. They'll continue their efforts to progress the deployment to the affected infrastructure whilst extensively monitoring service telemetry. https://status.dal.ca/service.php?Service=39 2025-01-03 08:52:03 TEAMS NOTICE
Some users may have been unable to view previews of sent images from the Teams desktop app
Service Restored

More info: Sent previews may have appeared blank after pasting images into Teams chats.
Final status: The service provider has successfully validated the fix and confirmed through their service telemetry that it has been deployed to all affected environments. However, some users may still experience impact. To ensure that these issues no longer persist, they recommend that the Teams desktop client is up to date.
Scope of impact: Impact was specific to some users who were served through the affected infrastructure attempting to view previews of sent images from the Teams desktop app.
Start time: Thursday, September 5, 2024, at 10:23 AM AST
End time: Friday, December 20, 2024, at 6:59 PM AST https://status.dal.ca/service.php?Service=38 2025-01-02 12:30:10 M365 NOTICE
Users may experience issues with various Microsoft 365 services
Service Restored

More info: The service provider's telemetry indicates that the impact was primarily to users hosted in North America. During the event, users may have experienced the following:
SharePoint Online and OneDrive for Business: Users may have encountered 500/503 errors when accessing SharePoint sites and OneDrive for Business content.
Teams: Users leveraging both the web and desktop experiences may have encountered failures sending messages, creating chats and channels, or receiving notifications for messages and calls.
Fabric and Power BI: Users may have experienced intermittent failures or delays when performing any actions related to Fabric or Power BI.
Windows 365: Users may have been unable to connect to their Windows 365 Cloud PCs.
Intune: Users and admins may have been unable to check-in or enroll devices through Intune. Windows Autopilot device enrollment and management actions may have also failed.
Power Automate and Power Apps: Users may have been unable to create a flow in Power Automate or Power Apps while running an embedded flow in an app. Users received a 502 or 504 error message when they encountered the issue.
Final status: the service provider has confirmed that all of the affected M365 services outlined in the "More info" section of this communication have recovered. They’ll continue to closely monitor services that were affected by this event, and further communication on impact specific to Azure and Azure hosting services can be found at status.azure.com.
Scope of impact: Your organization was affected by this event, and the power event that caused impact occurred in the south-central United States. This caused intermittent impact primarily to users hosted in North America, though multi-regional organizations with users outside North America may have encountered issues as well.
Start time: Thursday, December 26, 2024, at 3:44 PM AST
End time: Thursday, December 26, 2024, at 5:43 PM AST https://status.dal.ca/service.php?Service=6 2024-12-24 08:49:20 EXCHANGE NOTICE
Some users aren't receiving push notifications for new email messages in the Outlook mobile app
Service Restored

Final status: The service provider has confirmed that the deployment of the targeted code fix completed and validated with internal testing that the impact is remediated.
Scope of impact: A subset of users utilizing the Outlook mobile app were impacted by this event.
Start time: Tuesday, December 3, 2024, at 4:30 PM AST
End time: Monday, December 23, 2024, at 6:00 PM AST https://status.dal.ca/service.php?Service=39 2024-12-23 10:58:35 TEAMS NOTICE
Some users may see that adaptive card messages are incorrectly rendering on multiple lines in Teams
Service Degradation

More info: If you're using RichTextBlock in your adaptive cards with TextRuns that have their selectAction property set, unwanted line breaks show up. Your card, however, remains fully functional.
Current status: The service provider has discovered the library used by Teams to pull the adaptive card messages has an incorrect action definition, resulting in impact once the library version was updated. They've updated the library and are working on a new Teams build to deploy this fix in. https://status.dal.ca/service.php?Service=39 2024-12-23 15:00:35 TEAMS NOTICE
Some anonymous users in Teams meetings may be unexpectedly dropped from the call
Service Restored

User impact: Anonymous users in Teams meetings may have been unexpectedly dropped from the call.
More info: Impact was specific to guest users who joined the Teams meeting on iOS devices anonymously and switched to a different application from Teams.
Final status: The updated version of the app with the fix, version 6.22.2, is available on the Apple App Store. As the fix has been validated and is now available, the service provider has confirmed impact has been remediated.
Start time: Wednesday, December 18, 2024, at 3:21 PM AST
End time: Saturday, December 21, 2024, at 2:45 AM AST https://status.dal.ca/service.php?Service=6 2024-12-23 10:04:57 EXCHANGE NOTICE
Users may be unable to load shared calendars that they recently added to their Outlook desktop or web clients
Service Restored

More info: Newly added shared calendars would sync in off-peak hours for the first time when service was able to handle the load. All other sync processing happened live.
Users should not have deleted or removed any shared calendars.
Final status: The rollback of the change in the recent service update completed and the service provider has confirmed through their telemetry that the impact is remediated.
Scope of impact: Any user attempting to load shared calendars that they recently added to their Outlook desktop or web clients may have been impacted.
Start time: Tuesday, December 9, 2024, at 9:00 PM AST
End time: Saturday, December 21, 2024, at 1:00 AM AST https://status.dal.ca/service.php?Service=41 2024-12-20 09:01:37 Virtual lab maintenance has been completed. https://status.dal.ca/service.php?Service=36 2024-12-20 08:42:27 Eastlink Change Control Completion Notice


Customer: Canary NOC

Change Control ID : 1935899

Start Date: 2024-12-20

End Date: 2024-12-20

Country: Canada

Location Of Work: Multiple Head-Ends - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Impact: Your services will be impacted while we do emergency network restoral from the Subsea repair. Date is dependant upon weather and the repair ship. https://status.dal.ca/service.php?Service=39 2024-12-20 08:32:14 Current status: The deployment of the fix has completed, and we've confirmed through internal testing that new Microsoft Teams meetings are now displaying in the expected language.

Service Restored https://status.dal.ca/service.php?Service=39 2024-12-19 09:25:20 TEAMS NOTICE
Title: Some users' Microsoft Teams meetings scheduled through Outlook may be incorrectly displayed in English
Service Degradation

More info: Only meetings created through Outlook on the web or the desktop client after Friday, December 12, 2024 at 9:00 PM AST may be affected.
Current status: The service provider has identified that a recent standard service update inadvertently contains a code regression, which is resulting in the Teams service to not honour default language settings for meetings scheduled through Outlook on the web or the desktop client. They're developing a fix which is undergoing internal testing and validation to repair the code regression. Once they've ensured the efficacy of the fix, they'll start a deployment to the affected environment.
Scope of impact: Impact is specific to some users, who are served through the affected infrastructure, expecting scheduled meetings through Outlook on the web or the desktop client to be in their default language.
Start time: Friday, December 12, 2024, at 9:00 PM AST https://status.dal.ca/service.php?Service=41 2024-12-19 08:04:35 Virtual Labs are undergoing maintenance on December 19th and will be available on December 20th https://status.dal.ca/service.php?Service=43 2024-12-16 08:15:33 Resolved:
Power Automate: Users may have been unable to create or manage hosted machines or hosted machine groups. https://status.dal.ca/service.php?Service=14 2024-12-16 11:47:59 Studley Campus/ The Life Sciences Centre (LSC): Power stored https://status.dal.ca/service.php?Service=14 2024-12-11 12:05:18 Studley Campus/ The Life Sciences Centre (LSC) is undergoing critical maintenance to upgrade electrical infrastructure.

Shutdown is scheduled for this Saturday, December 14, 2024 from 6 a.m. until midnight.

The LSC will be closed to all but essential personnel during this time. https://status.dal.ca/service.php?Service=43 2024-12-13 15:16:04 Power Automate:
Users may be unable to create or manage hosted machines or hosted machine groups. https://status.dal.ca/service.php?Service=39 2024-12-13 09:43:49 TEAMS NOTICE
Some users on Teams for iOS may be unable to see screenshares after initiating a whiteboard during meetings
Service Degradation

More info: Impact is specific to Teams iOS builds past mid-2022.
Impacted users who initiated the Teams whiteboard can leave and rejoin the meeting to view screenshares.
Current status: The service provider has determined that a feature flag introduced to Teams that was intended to move whiteboard content to the main Teams stage contained a regression that caused the whiteboard initiator to be unable to view screenshares afterwards. They're developing a code fix to fix the regression and they anticipate the fix will be pushed to the iOS app store by January 21, 2025.
Start time: Tuesday, December 10, 2024, at 10:39 AM AST https://status.dal.ca/service.php?Service=39 2024-12-13 09:45:36 TEAMS NOTICE
Users may have been unable to utilize Graph API for multiple Teams scenarios.
Service Restored

More info: Impacted scenarios included, but weren't limited to:
- /chats/getAllMembers
- /chats/allMessages
- /teams/allMessages
Existing subscriptions may have expired, and users may have missed some notifications.
Final status: The service provider has successfully reverted the aforementioned update and confirmed with affected users that impact has been remediated.
Scope of impact: Impact was specific to any user utilizing Graph API to create or update subscriptions for multiple Teams scenarios.
Start time: Monday, December 8, 2024, at 10:48 PM AST
End time: Friday, December 12, 2024, at 9:00 PM AST https://status.dal.ca/service.php?Service=14 2024-12-12 17:24:38 Dunn Building/Studley Campus: Power restored https://status.dal.ca/service.php?Service=14 2024-12-12 17:33:29 Dunn building/Studley campus: Scheduled power outage. https://status.dal.ca/service.php?Service=39 2024-12-12 12:27:30 TEAMS NOTICE
Users may be unable to utilize Graph API to create or update subscriptions for multiple Teams scenarios
Service Degradation

More info: Impacted scenarios include, but aren't limited to:
- /chats/getAllMembers
- /chats/allMessages
- /teams/allMessages
Existing subscriptions may expire and users may miss out on some notifications.
Current status: The service provider has identified that a recent service update, introduced to address an unrelated issue, has inadvertently introduced a code regression resulting in failures when users are utilizing Graph API to create or update subscriptions for multiple Teams scenarios. They're reverting the aforementioned update to mitigate impact. https://status.dal.ca/service.php?Service=39 2024-12-12 15:58:06 TEAMS NOTICE
Users may have seen intermittent freezes or failures when sharing their window in the Teams desktop client.
Service Restored

More info: This issue impacted screen sharing scenarios where the affected user was sharing a specific window in Windows versions 26100 or newer; users sharing their desktop or using an older version of Windows weren’t impacted. The issue occurred when the shared content was static without any movement. Once triggered, affected viewers may have observed that the shared window stopped updating and entered a stuck state.
While the service provider worked to resolve this issue, affected users could’ve bypassed the impact by using desktop sharing rather than window sharing, or by using the Teams web client to share screens as that client was unaffected. Presenters may additionally have been able to temporarily bypass the issue by moving the mouse or changing screen content within the shared screen.
Final status: The service provider has confirmed that their fix build has reached all affected users, and they’ve determined from service telemetry that this issue is resolved.
Start time: Thursday, October 31, 2024, at 3:00 PM AST
End time: Wednesday, December 11, 2024, at 6:00 PM AST https://status.dal.ca/service.php?Service=36 2024-12-12 10:39:18 CHANGE CONTROL NOTICE
Service Restored https://status.dal.ca/service.php?Service=36 2024-12-11 10:37:47 CHANGE CONTROL NOTICE

Update Information: Due to running out of prep time to do fibre by fibre splicing this work has been rescheduled to 12 December from 11 December so Fibre by Fibre splicing can occur to reduce impact times

Type Of Work: Emergency

Customer: Canary NOC

Start Date (yyyy-mm-dd): 2024-12-12

End Date (yyyy-mm-dd): 2024-12-12

Country: Canada

Location Of Work: Corner Brook, NL

Reason For Work: 3rd Party Provider Work

Release Window (24 hr format): 00:00 - 04:00 Newfoundland

Affected Circuits:
10Gig MUN to UPEI - 228 Elizabeth Ave, St Johns, NL <> Charlottetown, PE

Service Interruption Duration: 2 hours

Service Impact:
Your services will be impacted while we do emergency fibre repair work. https://status.dal.ca/service.php?Service=43 2024-12-11 17:16:34 Resolved:

Power Apps: Users may have observed failures rendering images containing a Content-ID (CID) in emails within the Timeline control. https://status.dal.ca/service.php?Service=39 2024-12-11 12:57:31 TEAMS NOTICE
Some users may not see updates synced to their calendar in Teams
Service Restored

More info: This issue may have also prevented the affected users from utilizing the calendar within Teams to create and manage scheduled meetings that were intended to be synced with the Outlook desktop client, Outlook on the web, and Exchange Online.
This impact was limited to users viewing the calendar in Teams. Where possible, affected users could bypass the impact by accessing their calendar using the Outlook desktop client, or the Outlook web or mobile apps.
Additionally, a subset of users may have been able to bypass impact by navigating to the options menu in the Teams title bar and selecting the toggle to enable the New Calendar in environments where this feature was enabled. If the New Calendar option wasn't visible, the feature hasn't been made available in your organization's environment.
Final status: The service provider has determined that the fix deployment has completed, and after a period of monitoring, they've confirmed that the impact was remediated.
Scope of impact: This issue impacted a small subset of users viewing their calendar in Teams.
Start time: Monday, October 21, 2024, at 3:00 AM AST
End time: Tuesday, December 9, 2024, at 10:30 AM AST https://status.dal.ca/service.php?Service=36 2024-12-10 23:57:07 Acadia network link restored approximately 4 pm. https://status.dal.ca/service.php?Service=38 2024-12-10 13:28:51 M365 NOTICE
Some users may have been unable to access apps in M365 for the web
Service Restored

More info: Users may have seen the following message when viewing or accessing their M365 apps using a web browser:
"We're experiencing a service outage. All of your open files have been saved. It may be some time before the outage is resolved."
As a workaround, users may have been able to access their M365 desktop applications and documents via the desktop applications.
Final status: The service provider has confirmed after a period of monitoring service telemetry that the issue is now resolved.
Scope of impact: Impact was specific to some users, who were served through the affected infrastructure, attempting to access apps in M365 for the web.
Start time: Tuesday, November 9, 2024, at 9:15 PM AST
End time: Tuesday, November 10, 2024, at 11:00 AM AST https://status.dal.ca/service.php?Service=36 2024-12-10 12:47:31 ACADIA network link to Canarie/ ACORN down due to fibre damage. Restoration ETA unknown at this time. https://status.dal.ca/service.php?Service=38 2024-12-10 09:53:06 Title: Some users in Europe may be unable to access their Microsoft 365 apps for the web
User impact: Users in Europe may be unable to access their Microsoft 365 apps for the web.
Current status: WThe service provider is reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.
Scope of impact: Impact is specific to some users in Europe attempting to access their M365 apps for the web. https://status.dal.ca/service.php?Service=36 2024-12-10 09:22:11 NETWORK NOTICE
Service Restored https://status.dal.ca/service.php?Service=36 2024-12-04 11:54:14 NETWORK NOTICE
Type Of Work: Emergency

Customer: Canary NOC

Start Date (yyyy-mm-dd): 2024-12-10
End Date (yyyy-mm-dd): 2024-12-10

Country: Canada

Location Of Work: CornerBrook - NL

Reason For Work: Damaged Fiber Cables

Release Window (24 hr format): 00:01 - 06:00 Newfoundland

Affected Circuits:
Canarie MUN to UPEI
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: 2 hours

Service Impact:
On Nov 21 Eastlink fiber cables were broken by Forestry Equipment which cause significate service issues in Newfoundland.
Crews were able to make Temporary repairs to the cable to restore affected services.
With this maintenance window, Fiber Splicers will be returning to make Permanent repairs by replacing a section of cable with damage still present.
Your services will be impacted while we perform these expedited repairs on the damaged fibers cables. https://status.dal.ca/service.php?Service=37 2024-12-10 09:39:22 NOTICE
Ticket ID: 21040 (Interruption - End - Major)
Start Date: Dec 09, 2024 03:45 PM EST
End Date: Dec 09, 2024 07:44 PM EST
Cause: Issue with the network

Service Outage Details
During this event, users could have trouble using one of the specified services in the specified regions.

Impacted Services
HSPA Data Service

Impacted Locations / Sites
Canada

Updates
Dec 09 2024 08:24 PM EST : Issue has been resolved after servers were rebooted. https://status.dal.ca/service.php?Service=38 2024-12-09 08:34:40 Resolved:

Microsoft Forms: Users may have seen the following error when attempting to enable Immersive Reader: "Sorry, we couldn't get the right information to show the text correctly.". https://status.dal.ca/service.php?Service=6 2024-12-06 10:30:13 EXCHANGE NOTICE
Users within Microsoft 365 groups without an owner may be unable to take ownership
Service Degradation

More info: Users within a group without an owner are sent an email message asking if they'd like to take ownership.
A 500 HTTP error response is presented if a user selects "yes" or "no" within the message.
As a workaround users can reach out to admins to manually set the owner of the groups.
Current status: The service provider is now validating the fix to ensure it addresses the dependency exception issue, and are reviewing potential actions to expedite the deployment.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure who are in M365 groups without an owner.
Root cause: A regression within a recent update, intended to improve the user experience, is inadvertently causing a dependency exception issue and impact. https://status.dal.ca/service.php?Service=39 2024-12-06 09:25:28 TEAMS NOTICE
Users may experience intermittent freezes or failures when sharing their window in the Teams desktop client
Service Degradation

More info: This issue impacts screen sharing scenarios where the affected user is sharing a specific window in Windows versions 26100 or newer; users sharing their desktop or using an older version of Windows aren't impacted. The issue occurs when the shared content is static without any movement. Once triggered, affected viewers may observe that the shared window stops updating and enters a stuck state.
While the service provider works to resolve this issue, affected users can bypass the impact by using desktop sharing rather than window sharing, or by using the Teams web client to share screens as that client is unaffected. Presenters may additionally be able to temporarily bypass the issue by moving the mouse or changing screen content within the shared screen.
Current status: The Service provider is continuing their investigation into the impacted components of Teams infrastructure to assist them in isolating the root cause of this issue and identifying a path to remediation. https://status.dal.ca/service.php?Service=38 2024-12-06 08:33:04 Microsoft Forms:
Users may see the following error when attempting to enable Immersive Reader: "Sorry, we couldn't get the right information to show the text correctly.". https://status.dal.ca/service.php?Service=6 2024-12-05 09:06:34 EXCHANGE NOTICE
Some users aren't receiving push notifications for new email messages in the Outlook mobile app
Service Degradation

Current status: The service provider has determined that a recent service update produced an impacting issue for a subset of data processing service infrastructure. They're in the process of validating a targeted code fix before deploying it more broadly throughout the affected infrastructure.
Scope of impact: A subset of users utilizing the Outlook mobile app are impacted by this event.
Start time: Tuesday, December 3, 2024, at 4:30 PM AST https://status.dal.ca/service.php?Service=6 2024-12-05 08:57:42 EXCHANGE NOTICE
Users' outbound Exchange Online email messages may be incorrectly flagged as spam
Service Restored

More info: Impact was specific to senders protected by the default outbound spam policies.
Admins may have received copies of the flagged email messages.
Final status: The service provider disabled their recent changes to the model for filtering outbound email messages as spam and confirmed through their mail filtering telemetry that the impact is remediated.
Scope of impact: Any user attempting to send outbound Exchange Online email messages was impacted.
Start time: Tuesday, December 3, 2024, at 11:53 AM AST
End time: Wednesday, December 4, 2024, at 7:40 PM AST https://status.dal.ca/service.php?Service=38 2024-12-05 08:45:45 M365 NOTICE
Users may have experienced failures listing environments and accessing their environments
Service Restored

More info: The following services were affected by this event:
- Power Platform admin center
- Power Apps
- Power Automate
- Teams Approval app
Users could've accessed their environments directly with the environment’s URL.
Final status: The service provider has successfully completed the deployment of the fix and confirmed through service health telemetry, that impact has been remediated.
Scope of impact: Your organization was affected by this event, and users may have experienced failures listing environments and accessing their environments.
Start time: Wednesday, December 3, 2024, at 11:53 PM AST
End time: Thursday, December 5, 2024, at 6:00 AM AST https://status.dal.ca/service.php?Service=14 2024-12-05 13:31:43 Truro Campus: Power restored https://status.dal.ca/service.php?Service=6 2024-12-04 15:39:02 EXCHANGE NOTICE
Some users may be unable to sync or send new email messages from Outlook for Mac
Service Restored

More info: Impact was specific to users leveraging the new Outlook for Mac client version who have session-based, strict location conditional access evaluation policies applied.
This issue potentially affects those who installed Current Channel (Preview) builds starting from 16.91.24110320 and Current Channel builds starting from 16.91.24111020 who have enforced continuous access evaluation (CAE) policies.
A flight with the fix was rolled out on Tuesday, November 26, 2024, for builds 16.91.1110.0 onwards.
Customers on build 16.91.1110.0 or newer having the issue, will need to restart Outlook for Mac a couple of times for the flight change to apply
Final status: The service provider has deployed a fix for all builds 16.91.1110.0 onwards, and, after monitoring to ensure service health has returned to acceptable thresholds, they've verified impact has been remediated.
Scope of impact: This issue only affects users that were leveraging the new Outlook for Mac client who have session-based, strict location conditional access evaluation policies applied.
Start time: Tuesday, November 12, 2024, at 6:10 PM AST
End time: Tuesday, November 25, 2024, at 9:00 PM AST https://status.dal.ca/service.php?Service=14 2024-12-04 13:26:01 Power is currently out on the Truro Campus. NS Power is investigating. https://status.dal.ca/service.php?Service=14 2024-12-04 11:57:05 Service Restored https://status.dal.ca/service.php?Service=9 2024-12-04 11:56:52 Service Restored https://status.dal.ca/service.php?Service=6 2024-12-04 08:55:56 EXCHANGE NOTICE
Some users may be unable to send or receive messages in Exchange Online using Outlook on the web or desktop client
Service Restored

Final status: The fix has been deployed, and the service provider has confirmed the databases have returned to a healthy state and are functioning within acceptable thresholds. After monitoring to ensure service health was stable, they've verified impact has been remediated.
Scope of impact: Some users who were served through the affected infrastructure may have been unable to send or receive email messages in Exchange Online using Outlook on the web or desktop client.
Start time: Tuesday, November 25, 2024, at 9:00 PM AST
End time: Tuesday, December 3, 2024, at 3:30 PM AST https://status.dal.ca/service.php?Service=9 2024-12-03 13:05:03 NETWORK NOTICE
There will be a planned power outage in the Doctor Everett Chalmers Regional Hospital (DECRH) tonight December 3, starting at 6:00PM, and ending at 6:00AM Wednesday morning. As a result the Dalhousie network switch that is located in the DECRH Dalhousie Medical Education Wing will experience a power outage shortly after the 6:00PM start time. The Dalhousie switch is connected to a Service New Brunswick UPS, however once the UPS battery completely drains the power will be cut and your switch will go down. Once the work has been completed and the power is restored this equipment should come back up again. https://status.dal.ca/service.php?Service=14 2024-12-03 13:04:32 POWER NOTICE
There will be a planned power outage in the Doctor Everett Chalmers Regional Hospital (DECRH) tonight December 3, starting at 6:00PM, and ending at 6:00AM Wednesday morning. As a result the Dalhousie network switch that is located in the DECRH Dalhousie Medical Education Wing will experience a power outage shortly after the 6:00PM start time. The Dalhousie switch is connected to a Service New Brunswick UPS, however once the UPS battery completely drains the power will be cut and your switch will go down. Once the work has been completed and the power is restored this equipment should come back up again. https://status.dal.ca/service.php?Service=39 2024-12-03 08:53:03 TEAMS NOTICE
Some users may be encountering multiple issues in the Teams service
Service Restored

More info: Impacted scenarios included but weren't limited to:
- View updated profile data
- Update, create or view calendar meetings
- Send or read messages
- Add new users to teams
- Known users appearing as unknown
Final status: While the service provider continues to investigate the request calls to narrow down the root cause for the increase in traffic to the user profile service cache, their service health monitors indicate that their previously implemented performance optimizations and protection methods have restored the service and remediated the impact.
Scope of impact: Impact was specific to some users who were served through the affected infrastructure.
Start time: Monday, December 2, 2024, at 4:30 AM AST
End time: Monday, December 2, 2024, at 7:00 AM AST https://status.dal.ca/service.php?Service=6 2024-12-02 15:15:53 EXCHANGE NOTICE
Some users may be unable to send or receive email messages in Exchange Online using Outlook on the web or desktop client
Service Degradation

Current status: The service provider has identified an error which is occurring in the affected portions of infrastructure, and they are developing a fix to address the issue while they investigate the cause of this error.
Scope of impact: Some users who are served through the affected infrastructure may be unable to send or receive email messages in Exchange Online using Outlook on the web or desktop client. https://status.dal.ca/service.php?Service=39 2024-12-02 08:39:40 Some users may be encountering multiple issues in the Microsoft Teams service

More info
Impacted scenarios include, but aren't limited to:

- View any or up to date profile data
- Update, create or view calendar meetings
- Send or read messages
- Add new users to teams
- Known users appearing as unknown

Scope of impact
Impact is specific to some users who are served through the affected infrastructure.

Root cause
A cache overload is resulting in impact.


Current status
Dec 2, 2024, 8:26 AM AST
We're continuing to apply performance optimizations on the affected infrastructure to remediate impact, while we continue to investigate what is causing the cache overload. We're also implementing protection measures to protect downstream dependencies, in order to help alleviate impact and prevent this problem from happening again.
Next update by:
Monday, December 2, 2024 at 3:00 PM AST


History of updates
Dec 2, 2024, 7:17 AM AST
We've identified that a cache overload is resulting in impact. We're applying performance optimizations on the affected infrastructure to remediate impact, while we continue to investigate what is causing the cache overload.
Dec 2, 2024, 5:17 AM AST
We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
Dec 2, 2024, 4:54 AM AST
We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes. https://status.dal.ca/service.php?Service=17 2024-11-28 12:55:50 Wireless has been restored in Haley building https://status.dal.ca/service.php?Service=17 2024-11-28 11:25:26 Wireless network outages at Haley building Truro campus. Technicians are investigating wireless issues at the Haley Building on the Dal AC campus https://status.dal.ca/service.php?Service=36 2024-11-27 09:07:19 Completed. https://status.dal.ca/service.php?Service=43 2024-11-27 09:00:24 Active:

1) Power Apps: Users may observe failures rendering images containing a Content-ID (CID) in emails within the Timeline control.


Resolved:

1) Users may have been unable to use interactive operations on Power BI Desktop format files and reports.

2) Users may have experienced errors running flows that use cloud connectors in Power Automate for Desktop. https://status.dal.ca/service.php?Service=21 2024-11-27 08:59:24 Resolved:

1) Users may have been unable to use the search feature within SharePoint Online. https://status.dal.ca/service.php?Service=36 2024-11-18 15:46:44 CHANGE CONTROL NOTICE

Type Of Work: Emergency

Customer: ACORN NS

Start Date (yyyy-mm-dd): 2024-11-27

End Date (yyyy-mm-dd): 2024-11-27

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 01:00 - 02:30 Atlantic

Affected Circuits:
00142527 - 5841 Bilby St , Halifax, NS <> 5841 Bilby St , Halifax, NS

Service Interruption Duration: less than 1 hour

Service Impact:
Your services will be impacted while we do an emergency software upgrade. https://status.dal.ca/service.php?Service=22 2024-11-26 10:27:49 DalOnline issues resolved https://status.dal.ca/service.php?Service=22 2024-11-26 09:48:46 Currently issues logging into DalOnline
Individuals already logged in are able to use it.
Techs are investigating https://status.dal.ca/service.php?Service=43 2024-11-26 08:31:34 Active:

1) Users may be unable to use interactive operations on Power BI Desktop format files and reports.

2) Users may experience errors running flows that use cloud connectors in Power Automate for Desktop.

3) Power Apps: Users may observe failures rendering images containing a Content-ID (CID) in emails within the Timeline control.


Resolved:

1) Users may have experienced errors when running flows or playing apps that use Office 365 connectors including:
- Office 365
- To Do
- Office 365 Groups
- Office 365 Groups Mail
- SharePoint Online
- Outlook.com
- Outlook Tasks
- Excel Online (Business) https://status.dal.ca/service.php?Service=38 2024-11-27 08:20:55 Microsoft is reporting that the issue with various M365 services was declared resolved at 7AM, 11/26 https://status.dal.ca/service.php?Service=43 2024-11-25 14:57:08 Active:

1) Users may be unable to use interactive operations on Power BI Desktop format files and reports.

2) Users may experience errors running flows that utilize cloud connectors in Power Automate for Desktop.

3) Users may experience errors when running flows or playing apps that utilize Office 365 connectors including:
- Office 365
- To Do
- Office 365 Groups
- Office 365 Groups Mail
- SharePoint Online
- Outlook.com
- Outlook Tasks
- Excel Online (Business) https://status.dal.ca/service.php?Service=6 2024-11-25 12:18:09 EXCHANGE NOTICE
Some users can't send or receive email messages within Outlook for Mac
Service Degradation

More info: Impact is specific to users leveraging the new Outlook for Mac client version who have session-based, strict location conditional access evaluation policies applied.
This issue potentially affects those who installed Current Channel (Preview) builds starting from 16.91.24110320 and Current Channel builds starting from 16.91.24111020 who have enforced continuous access evaluation (CAE) policies.
The fix is slated for deployment in the next 16.92.* builds, slated to deploy to Preview on December 3, 2024 and then to Current Channel on December 10, 2024.
Users who have CAE enforced through their tenant should refrain from upgrading to the above 16.91.* builds and wait for 16.92 rollout which will have the fix.
For users already in these builds hitting this issue and that can opt in to the Beta Channel, the latest Beta build already has the fix. Please follow the instructions on the following link to get to Beta channel:
https://techcommunity.microsoft.com/blog/microsoft365insiderblog/join-the-microsoft-365-insider-program-on-macos/4206727
For those who are unable to leverage the Beta Channel build, users can restart Outlook to get back to a syncing state. However, the issue might reoccur after few hours into session.
Users can also install the 16.90.24110120 build from the previous month to avoid this issue. However, this may cause a resync of Outlook when launching for the first time.
Current status: The service provider is preparing their fix to begin deployment for all affected users by Tuesday, December 10, 2024. For those who require immediate remediation prior to the standard deployment schedule, the fix is also available in the latest beta build. Those who have access to the M365 Insider program on macOS can follow the instructions provided in the More info section of this communications update to install the Beta Channel and leverage the latest macOS build for resolution. The service provider is reaching out to a group of affected users to install the beta build and validate that the issue is resolved as well.
Scope of impact: This issue only affects users that are leveraging the new Outlook for Mac client who have session-based, strict location conditional access evaluation policies applied.
Start time: Tuesday, November 12, 2024, at 6:10 PM AST https://status.dal.ca/service.php?Service=40 2024-11-27 08:23:30 Issues with setting OneDrive sharing expiry has been resolved. https://status.dal.ca/service.php?Service=21 2024-11-25 08:10:20 Active:

1) Users may be unable to use the search feature within SharePoint Online. https://status.dal.ca/service.php?Service=38 2024-11-25 08:41:30 Users may be unable to access or use some Microsoft 365 services and features

Issue ID: MO941162
Affected services: Exchange Online, Microsoft 365 suite, Microsoft Power Automate in Microsoft 365, Microsoft Purview, Microsoft Teams, SharePoint Online, Universal Print
Status: Service degradation
Issue type: Incident
Start time: Nov 24, 2024, 10:54 PM AST

More info
The affected scenarios are as follows:

Users may be unable to access Exchange Online using the following impacted connection methods:
- Outlook on the web
- Outlook desktop client
- Representational State Transfer (REST)
- Exchange ActiveSync (EAS)

Users may be unable to use the following features within Microsoft Teams:
- Users are unable to create or update Virtual Events, including webinars and Town Halls.
- Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings.
- Users are unable to create chat, add users and create or edited meetings.
- Users are unable to create or modify new teams and channels.
- Users may be unable to update presence.
- Users may be unable to use the search function.
- Users may not see updated list of files and links failing to load within the Chat shared tab.

Users may experience the following issues with Microsoft Purview:
- Users may be unable to access the Purview Portal, or Purview Solutions.
- Users may experience delays in policy stamping and with Adaptive Scope Evaluations.

Users may be unable to export content or set and view labels within Microsoft Fabric.

Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied.

Users may be unable to use the search feature within SharePoint Online.

Users may be unable to perform the following actions within Microsoft Defender for Office365.
- Users may be unable to create simulations, simulation payloads or end user notifications.
- Users may experience issues with delivery for end user notifications and simulation messages
- Users may experiences issues with viewing simulation reports, and content.

Users may also be unable to print via Universal Print.

Users may experience errors running flows that utilize cloud connectors in Power Automate for Desktop.

Scope of impact
Impact is specific to users who are served through the affected infrastructure.

Preliminary root cause
A portion of infrastructure which supports mailbox and calendar functionality isn't operating as expected, resulting in impact.


Current status
Nov 25, 2024, 7:50 AM AST
We’ve identified a recent change which we believe has resulted in impact. We’ve begun to revert the change and are investigating what additional actions are required to mitigate the issue.
Next update by:
Monday, November 25, 2024 at 10:00 AM AST https://status.dal.ca/service.php?Service=22 2024-11-22 14:47:24 Restored https://status.dal.ca/service.php?Service=39 2024-11-22 10:27:51 TEAMS NOTICE
Users aren't seeing updates synced to their calendar in Teams.
Service Degradation

More info: Additionally, this issue may prevent the affected users from utilizing the calendar within Teams to create and manage scheduled meetings that are intended to be synced with Outlook desktop client, Outlook on the web and Exchange Online.
Current status: The service provider's investigation into recent code changes has been inconclusive in identifying the underlying issue, and they're reaching out to some affected users to gather data from a reproduction of the issue so they can isolate the root cause of this behavior and determine a viable solution.
Scope of impact: Your organization is affected by this event, and some Teams calendar users are impacted. https://status.dal.ca/service.php?Service=39 2024-11-22 10:29:26 TEAMS NOTICE
Users may be unable to schedule new end-to-end encrypted meetings in Teams
Service Restored

Final status: The service provider has confirmed the fix deployment has completed, and after a period of monitoring, they've determined impact was remediated.
Scope of impact: Impact may have occurred for any user attempting to schedule new end-to-end encrypted meetings in Teams.
Start time: Tuesday, November 12, 2024, at 6:23 PM AST
End time: Thursday, November 21, 2024, at 8:03 PM AST https://status.dal.ca/service.php?Service=6 2024-11-21 15:57:16 EXCHANGE NOTICE
Some users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web
Service Degradation

Current status: The service provider has isolated a service memory issue that may be intermittently preventing users' searches and providing no results for users in Outlook desktop and Outlook on the web. They've identified an error condition within the service, and they're improving their service monitoring system to recover from this error condition automatically. They're requesting that admins raise a new support escalation, if their users encounter this issue, so they can confirm that the problem is associated. In parallel, they're developing a code fix to address the isolated memory issue and to remediate the impact.
Scope of impact: Some users attempting to perform searches in the Outlook desktop client and Outlook on the web may be intermittently impacted.
Start time: Tuesday, October 29, 2024, at 3:11 PM AST https://status.dal.ca/service.php?Service=39 2024-11-21 09:04:55 TEAMS NOTICE
Users may be unable to schedule new end-to-end encrypted meetings in Teams
Service Degradation

Current status: The service provider has received reports indicating that some users may be unable to schedule new end-to-end encrypted meetings in Teams. To address this issue and determine appropriate remediation steps, they are currently reviewing service telemetry data.
Scope of impact: Impact may occur for any user attempting to schedule new end-to-end encrypted meetings in Teams. https://status.dal.ca/service.php?Service=38 2024-11-20 12:17:02 O365 NOTICE
Users are unable to utilize the "Set expiration date" feature when sharing files in M365 apps
Service Restored

Final status: The "set expiration date" feature has been successfully reenabled for all environments.
Scope of impact: Users attempting to set expiration dates when sharing files in M65 apps were affected.
Start time: Tuesday, September 10, 2024, at 3:43 PM AST
End time: Friday, November 15, 2024, at 9:00 AM AST https://status.dal.ca/service.php?Service=21 2024-11-19 15:47:26 Restored:

1) Users may be unable to move and/or copy folders or files in myDal/SharePoint. https://status.dal.ca/service.php?Service=21 2024-11-18 12:23:19 Active:

1) Users may be unable to move and/or copy folders or files in myDal/SharePoint. https://status.dal.ca/service.php?Service=9 2024-11-22 14:51:34 Tupper 5th and 8th floor: network maintenance completed. https://status.dal.ca/service.php?Service=13 2024-11-17 13:45:07 Services restored https://status.dal.ca/service.php?Service=39 2024-11-18 11:29:35 TEAMS NOTICE
Users' files uploaded to Teams channels may be incorrectly hosted on the users' OneDrive for Business
Service Restored

More info: The affected files were accessible, and no errors were reported.
Impact was specific to files uploaded to Teams channels during a meeting. Files uploaded after a meeting had ended were hosted on the channel's SharePoint Online site as expected.
Final status: The service provider has confirmed the deployment has completed, and impact has been remediated after a period of monitoring. Affected users will not need to take any action to experience relief, any newly uploaded files in Teams channels during a meeting will be uploaded to the channel SharePoint site as expected.
Scope of impact: Impact was specific to some users who were served through the affected infrastructure who were uploading files to Teams channels during meetings.
Start time: Friday, July 12, 2024, at 9:00 AM AST
End time: Friday, November 14, 2024, at 10:15 PM AST https://status.dal.ca/service.php?Service=9 2024-11-15 09:14:18 Tupper 5th and 8th floor: to reinstate network after the flood insurance work