https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Fri, 26 Jul 2024 11:40:31 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php https://status.dal.ca/service.php?Service=36 2024-07-19 09:07:17 Eastlink New Change Control Notice


Type Of Work: Project

Customer: ACORN NS

Change Control ID : 1840724

Start Date: 2024-08-01

End Date: 2024-08-01

Country: Canada

Location Of Work: Barrington - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00141795 - 10G - Halifax to Yarmouth

Service Interruption Duration: 4 hours

Service Impact:
Your services will be impacted during Fiber Splicing. https://status.dal.ca/service.php?Service=39 2024-07-26 16:25:45 User impact: Users may have seen delays of around 25 seconds when updating Teams calendar events.
More info: The problem occurred in all Teams connection methods.
Final status: We've confirmed that the deployment of our fix completed as expected, and we've validated with internal testing and monitoring that the impact is remediated.

Service Restored https://status.dal.ca/service.php?Service=6 2024-07-26 15:32:40 User impact: Users may have been unable to access the Room Finder in the Outlook desktop client.
More info: This impact was limited to the Outlook desktop client. Where possible, affected users could bypass impact by accessing the Room Finder using Outlook for the web or the Outlook iOS or Android apps.
Affected users received the following error message when attempting to open the Room Finder: "We couldn't open the Room Finder right now. Please try again later."
Final status: The rollback has reached 100 percent of the affected areas and we've confirmed through monitoring service telemetry that impact has been remediated.

Service Restored https://status.dal.ca/service.php?Service=6 2024-07-26 08:59:16 User impact: Users in North America may be unable to access the Exchange Online service through multiple connection methods.
More info: Impacted connection methods include but may not be limited to:
- Exchange ActiveSync (EAS)
- Messaging API (MAPI)
- Representational State Transfer (REST) API
- Outlook on the web
Final status: We've confirmed that a request routing issue on a portion of infrastructure which routes incoming requests to back-end service infrastructure for users in North America caused connection requests to fail. To resolve the issue we have restarted affected machines servicing the impacted infrastructure which corrected the routing issue and confirmed impact was successfully remediated for all users.

Service Restored https://status.dal.ca/service.php?Service=39 2024-07-25 13:03:37 User impact: Users may have experienced intermittent Teams desktop restarts on Windows devices.
Final status: While we were in the process of reviewing recent updates to isolate the source of the problem, system monitoring indicated that the service had returned to normal health.

Service Restored https://status.dal.ca/service.php?Service=39 2024-07-25 08:55:42 User impact: Users may experience intermittent Teams desktop restarts on Windows devices.
Current status: We're reviewing recent updates to determine if they could be contributing to the intermittent impact, to enable us to formulate a remediation plan.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure attempting to use teams on Windows devices. https://status.dal.ca/service.php?Service=6 2024-07-25 08:53:49 User impact: Users may've been intermittently unable to access the Purview Portal or their Exchange Online mailboxes.
More info: For Purview Portal impact, users may have experienced intermittent errors, time outs, and unauthorized responses when accessing the Purview Portal. Additionally, users' Purview policies may have been delayed when propagating.
For Exchange Online impact, affected users may have been intermittently unable to access Exchange Online through any of the following connection methods:
- Outlook on the web
- Outlook desktop client
- Representational State Transfer (REST) API
- Exchange ActiveSync (EAS)
Final status: We've confirmed that the aforementioned fix has saturated the affected infrastructure and after an extended period of monitoring, we've confirmed that impact has been remediated.

Service Restored https://status.dal.ca/service.php?Service=6 2024-07-25 08:49:03 User impact: Users may be intermittently unable to access the Purview Portal or access their Exchange Online mailboxes.
More info: For Purview Portal impact, users may experience intermittent errors, time outs, and unauthorized responses when accessing the Purview Portal. Additionally, users' Purview policies may be delayed when propagating.
For Exchange Online impact, affected users may be intermittently unable to access Exchange Online through any of the following connection methods:
- Outlook on the web
- Outlook desktop client
- Representational State Transfer (REST) API
- Exchange ActiveSync (EAS) https://status.dal.ca/service.php?Service=6 2024-07-25 08:46:09 User impact: Users may be unable to access the Room Finder in the Outlook desktop client.
More info: This impact is limited to the Outlook desktop client. Where possible, affected users can bypass impact by accessing the Room Finder using Outlook for the web or the Outlook iOS or Android apps. https://status.dal.ca/service.php?Service=38 2024-07-25 08:18:50 Microsoft continues to investigate an issue where users can't complete multi-factor authentication (MFA) using the Phone call verification method when signing into any Microsoft 365 service. As a workaround, users can use alternative authentication methods to complete the MFA. https://status.dal.ca/service.php?Service=6 2024-07-24 15:42:31 User impact: Users may be intermittently unable to access Exchange Online through any connection method.
More info: Examples of potentially impacted connection methods are:
- Outlook on the web
- Outlook desktop client
- Representational State Transfer (REST) API
- Exchange ActiveSync (EAS)
Current status: We're reviewing internal telemetry for a subset of SQL database infrastructure to isolate the source of the issue and formulate a remediation plan. https://status.dal.ca/service.php?Service=39 2024-07-24 15:39:59 User impact: Users may be unable to perform multiple functions in Teams.
More info: Impact wasn't client specific and may have occured on the new and classic Teams clients.
Affected users may have been unable to perform the following scenarios in Teams:
- Create a team from an existing group.
- Add a member to a team.
- Create a team or channel from a template.
- Duplicate a team.
- Archive and unarchive a team or channel.
- Share a channel with a team.
- Delete team will not delete all channels in a team.
- Newly created teams from Graph will not have members added.
- Clone a team.
- Restore channels in a team.
- Members won't been auto synced between groups and teams.
Additionally, updates may have not been reflected in Teams when user properties were updated in Entra ID, and new teams created via Graph may have not have members added. Retries may have been successful.
Final status: After monitoring the pipeline, we've confirmed that the backlog has successfully finished processing and the service is now restored. https://status.dal.ca/service.php?Service=6 2024-07-24 14:42:13 User impact: Users may have encountered issues or delays accessing Exchange Online using multiple connection methods.
More info: Impacted connection methods included, but weren't limited to:
- Outlook desktop client
- Outlook on the web
- Outlook mobile
Final status: We've identified that a recent update to code that facilitates memory allocation contained an error, resulting in impact. We've reverted this change and confirmed remediation via service telemetry.

Service Restored https://status.dal.ca/service.php?Service=38 2024-07-24 13:13:34 User impact: Users may be unable to access 365 resources using the Edge iOS application.
More info: This affects users with the latest Edge for iOS version 126.2592.117. The browser may crash on launch and if Edge is launched again, the user may be shown a UI that indicates 'Something went wrong. We'll work on that.' and a crash report is sent. https://status.dal.ca/service.php?Service=37 2024-07-24 09:30:03 Ticket ID: 21016 (Interruption - End - Major)
Start Date: Jul 24, 2024 01:00 AM EST
End Date: Jul 24, 2024 03:04 AM EST
Cause: Issue with the network

Service Outage Details
During this event, users could have trouble using one of the specified services in the specified regions.

Impacted Services
PTT - Corporate Admin Tool
Ptt Interop with Radio
Push to Talk

Impacted Locations / Sites
Canada https://status.dal.ca/service.php?Service=6 2024-07-24 08:52:56 User impact: Users may see intermittent delays or be unable to access Exchange Online.
More info: Users may be affected when utilizing any connection method, including but not limited to the Outlook desktop client, Outlook on the web, and Outlook mobile. https://status.dal.ca/service.php?Service=6 2024-07-24 08:51:03 User impact: Users' Outlook on the web shared mailboxes aren't automatically refreshing.
Current status: We suspect this issue was caused by a change to the authentication components leveraged in the impacted scenario, which caused some shared mailbox requests to be misrouted to the signed in users’ mailbox, resulting in the impact. https://status.dal.ca/service.php?Service=39 2024-07-24 08:43:57 User impact: Users may be intermittently unable to make Teams calls and join Teams meetings.
More info: Users may have noticed intermittent network failures coinciding with this issue. As this issue was intermittent, users may have been able to restart their Teams client to resolve impact.
Final status: We've confirmed the fix has completed rolling out to all impacted infrastructure and validated remediation via service telemetry.

Service Restored https://status.dal.ca/service.php?Service=6 2024-07-23 14:48:29 User impact: Users were unable to manage Distribution Groups in Outlook on the web.
Final status: We've completed reverting the recent update and confirmed with some users who initially reported the issue that the impact is remediated.

Service Restored https://status.dal.ca/service.php?Service=6 2024-07-23 13:20:09 User impact: Users are unable to manage Distribution Groups in Outlook on the web.
Current status: We've identified that a recent service update, intended to fix another search and filter issue in the Exchange admin center (EAC), is inadvertently preventing users from managing their Distribution Groups in Outlook on the web. https://status.dal.ca/service.php?Service=6 2024-07-23 08:36:01 User impact: Users may have been unable to use already acquired add-ins within the new Outlook desktop app and Outlook on the web.
More info: The issue may have also occurred in the Outlook mobile app.
Final status: Our telemetry confirms that our code fix has addressed the underlying problem and the issue is resolved.

Service Restored https://status.dal.ca/service.php?Service=6 2024-07-23 08:33:07 User impact: Users may be unable to use already acquired add-ins within the new Outlook desktop app and Outlook on the web.
Current status: We've identified a recent code change containing bug that's leading calls to the service to parse the wrong value, resulting in the add-in issues. We've deployed a fix and see the number of errors are dropping within our service telemetry. We suggest that users refresh their browser session or restart their Outlook client to initiate a new call to the service and receive the fix. In the meantime, we're continuing to monitor our service telemetry to validate that the issue has been resolved. https://status.dal.ca/service.php?Service=39 2024-07-23 08:32:25 User impact: Users may have been unable to create or update meetings on all Teams connection methods.
More info: Users may have seen the following error message: "failed to create meeting".
Final status: We've determined that a recently deployed update contained a code issue that was preventing some users from creating or updating meetings in Teams. We've reverted the offending update, and confirmed with monitoring telemetry that the impact is remediated.

Service Restored https://status.dal.ca/service.php?Service=39 2024-07-22 16:16:11 User impact: Users may have been unable to create or update meetings on all Teams connection methods.
More info: Users may have seen the following error message "failed to create meeting".
Current status: We've investigated a problem in which users may have been unable to create or update meetings on all Teams connection methods and confirmed that service is now restored. https://status.dal.ca/service.php?Service=39 2024-07-22 14:14:00 User impact: Users may have been unable to receive PSTN calls in Teams.
More info: This issue may have affected any Teams user with a PSTN phone number that was provisioned between Thursday, July 18, 2024, at 10:00 PM UTC, and Friday, July 19, 2024, at 5:00 AM UTC. Other users were unaffected.
Final status: After repopulating the PSTN phone number data that became affected by the recent Teams infrastructure performance degradation, we've confirmed with affected users that impact has been remediated.

Service Restored https://status.dal.ca/service.php?Service=6 2024-07-22 11:57:17 User impact: Users may have been unable to accept calendar sharing invites in Outlook on the web.
More info: This issue occurred when invites were shared to external users; those who were inviting users internal to their organization weren't impacted by this event. Impact was further limited to users who were on Windows 11 or the 64-bit version of Windows 10. Those who were on the 32-bit version of Windows were unaffected.

Service Restored https://status.dal.ca/service.php?Service=38 2024-07-22 08:47:24 Users can't complete multi-factor authentication (MFA) using the Phone call verification method when signing into any Microsoft 365 service. As a workaround, users can use alternative authentication methods to complete the MFA. https://status.dal.ca/service.php?Service=39 2024-07-22 08:31:39 User impact: Users may be unable to receive PSTN calls in Teams.
More info: This issue may affect any Teams user with a PSTN phone number that was provisioned between Thursday, July 18, 2024, at 10:00 PM UTC, and Friday, July 19, 2024, at 5:00 AM UTC. https://status.dal.ca/service.php?Service=14 2024-07-18 10:34:17 The Life Sciences Centre (LSC)/ Studley Campus: is undergoing critical maintenance to upgrade electrical infrastructure.

The next shutdown is scheduled for Saturday, July 20, 2024 from 6 am until midnight.

The LSC will be closed to all but essential personnel during this time. https://status.dal.ca/service.php?Service=21 2024-07-19 17:20:30 Active:

1) Users cannot complete multi-factor authentication (MFA) using the phone call verification method. This issue could prevent users from authenticating when signing into any Microsoft 365 service beyond myDal/SharePoint. As a workaround, users can use alternative authentication methods to complete the MFA. https://status.dal.ca/service.php?Service=38 2024-07-19 15:46:09 User impact: Android users may have been unexpectedly prompted to re-authenticate when accessing any 365 service.
Final status: We've confirmed that the deployment of the new build has completed and the impact has been remediated. Users will need to be upgrade to the new 365 Apps build for the fix to be applied and to alleviate the impact. https://status.dal.ca/service.php?Service=6 2024-07-19 15:37:14 User impact: Users' email that was signed but not encrypted may have been unable to be opened in Outlook desktop client.
Final status: We've confirmed that the new version containing the fix has been released for the iOS Outlook mobile app, version 4.2427.1 We recommend users manually update their iOS Outlook mobile app to version 4.2427.1, and their Android Outlook mobile app to version 4.2427.2 to remediate impact. https://status.dal.ca/service.php?Service=38 2024-07-19 15:34:35 User impact: Users can't complete MFA using the Phone call verification method
More info: This issue could prevent users from authenticating when signing into any 365 service. As a workaround, users can use alternative authentication methods to complete the MFA.
Current status: During our investigation, we've determined that the issue is caused by a third-party network disruption in the region. https://status.dal.ca/service.php?Service=21 2024-07-19 14:06:43 Resolved:

1) Users may have been unable to use ‘Copy to’ to copy files from SharePoint Online sites to another folder and get an error such as "The URL is invalid."

2) Users may have received errors when running flows and apps with the "sharepointonline" or "onedrive" connectors. https://status.dal.ca/service.php?Service=38 2024-07-19 13:03:33 User impact: Users may have been unable to access various 365 apps and services.
More info: Our internal telemetry and customer signals indicate that the following services are recovered:
- Defender
- Defender for Endpoint
- Defender Experts
- Intune
- OneNote
- OneDrive for Business
- SharePoint Online
- Windows 365
- Viva Engage
- Purview
- Fabric
- PowerBI
- Teams
- 365 admin center https://status.dal.ca/service.php?Service=17 2024-07-19 11:40:42 We are experiencing an wireless network disruption in the basement of the Killam Library.
Technicians are working on resolving the issue. https://status.dal.ca/service.php?Service=6 2024-07-19 09:30:49 User impact: Users' email that's signed but not encrypted may be unable to be opened in Outlook desktop client.
More info: This impacts messages that are signed but not encrypted using Secure/Multipurpose Internet Mail Extensions (S/MIME) for version 4.2427.0 of the iOS Outlook mobile app and version 4.2427.1 of the Android Outlook mobile app.
Users receive an error when opening the affected signed email messages in Outlook on the web, but the content of the message is still available. The error states "S/MIME isn't supported in this view". https://status.dal.ca/service.php?Service=39 2024-07-19 09:25:31 User impact: Users may observe a delay when updating Teams calendar events.
More info: While we focus on remediation, affected users may be able to circumvent the issue by refreshing the application after seeing the error message after the initial failure to update calendar events. https://status.dal.ca/service.php?Service=38 2024-07-19 09:15:06 User impact: Users may be unable to access various 365 apps and services.
Current status: We're investigating reports of issues in which users are unable to access various 365 apps and services. https://status.dal.ca/service.php?Service=36 2024-07-19 09:11:11 Completed https://status.dal.ca/service.php?Service=38 2024-07-19 08:51:23 Power Platform:
Users may observe failures with Power Automate and Power Apps flows using Power Platform connectors.

Power BI:
Users may notice that their service is in read-only mode while Microsoft addresses impact. https://status.dal.ca/service.php?Service=21 2024-07-19 08:50:48 Active:

1) Users may be unable to use ‘Copy to’ to copy files from SharePoint Online sites to another folder and get an error such as "The URL is invalid." Specifically, impact may only be to some sites when users copy files from a document library to the same document library, and from a folder library to the same folder library. Users can use the "Move to" option without issues.

2) Users may receive errors when running flows and apps with the "sharepointonline" or "onedrive" connectors. Users may have received HTTP 5xx errors, an email notice that their flows failed, or have found that their apps were unresponsive. https://status.dal.ca/service.php?Service=6 2024-07-18 14:03:40 User impact: User's email sent using a specific encryption type may be unable to be opened in Outlook on the web and desktop clients.
More info: This impacts messages encrypted using Secure/Multipurpose Internet Mail Extensions (S/MIME) for version 4.2427.0 of the iOS Outlook mobile app and version 4.2427.1 of the Android Outlook mobile app.
Current status: We've identified a code issue in version 4.2427.0 of the iOS Outlook mobile app and version 4.2427.1 of the Android Outlook mobile app that's preventing messages sent with S/MIME encryption from being opened in Outlook on the web and the Outlook desktop client. We've developed new versions of these Outlook mobile apps with corrected coding that we expect will remediate impact. We're working to introduce these fixed builds to their associated app stores, allowing users to install them and remediate impact. To prevent this issue from occurring we recommend against installing version 4.2427.0 of the iOS Outlook mobile app, or version 4.2427.1 of the Android Outlook mobile app.
Scope of impact: Any user with version 4.2427.0 of the iOS Outlook mobile app or version 4.2427.1 of the Android Outlook mobile app that attempts to send a S/MIME Encrypted email message may be impacted.
Start time: Monday, July 15, 2024, at 7:04 PM UTC
Root cause: A code issue in version 4.2427.0 of the iOS Outlook mobile app and version 4.2427.1 of the Android Outlook mobile app that's preventing messages sent with S/MIME encryption from being opened in Outlook on the web and the Outlook desktop client. https://status.dal.ca/service.php?Service=37 2024-07-18 09:29:11 Customer: Dalhousie University
Bell reference number: CM0000000939051
Start time: 2024-07-17 11:01:00 PM (ET)
End time: 2024-07-18 05:00:00 AM (ET)
Estimated outage: 20 min
Status: COMPLETED
Activity: We need to proceed with a software upgrade at the central office in order to improve your service.
Equipment:JUNIPER MX960
CLLI:HLFXNS0601W https://status.dal.ca/service.php?Service=38 2024-07-17 15:57:29 Microsoft has resolved the issue where Power Automate users may have observed missing Dataverse flow run data in the Automation Center. https://status.dal.ca/service.php?Service=39 2024-07-17 09:15:49 User impact: Users may see their auto recorded Teams meetings spoken languages set incorrectly.
Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
Scope of impact: Impact is specific to some users, who are served through the affected infrastructure, attempting to use the auto recorded Teams meetings spoken language feature. https://status.dal.ca/service.php?Service=38 2024-07-17 08:57:43 Power Automate users may observe missing Dataverse flow run data in the Automation Center. Users will need to navigate to the specific flow in their Microsoft Power Automate portal to see the run history. https://status.dal.ca/service.php?Service=37 2024-06-26 11:09:04 Customer name / Nom du client:
Bell reference number / Numéro de référence Bell:
Start time / Heure de début (Y/M/D):
End time / Heure de fin (Y/M/D):
Estimated outage / Estimation de l’interruption:
Status / Statut:
Activity / Activité:
Equipment / Équipement:
CLLI:
Circuit(s) affected / Circuit(s) impacté(s):
 00/LODA/444155/001/ALNT/000      DALHOUSIE UNIVERSITY 6225 UNIVERSITY AVE HALIFAX NS    1/10GE/HLFXNSDKH17/HLFXNS0601W          https://status.dal.ca/service.php?Service=6 2024-07-16 15:21:54 User impact: Users may be unable to access shared calendars in the Outlook desktop app.
More info: Users with access to Outlook on the web or Outlook for Windows can use alternate Outlook clients to access their shared calendars without issue while we focus on fixing the problem. https://status.dal.ca/service.php?Service=6 2024-07-16 08:59:04 User impact: Users may be unable to access shared calendars in the Outlook desktop app.
More info: Users that have access to Outlook on the web can use this connection method to access their shared calendars without issue while we focus on remediating the problem.
Current status: Our investigation so far has determined that an unusually large volume of hyperlinks are cached in the Outlook desktop app navigation panel data cache, preventing the data pathway used by shared calendars from functioning as expected and leading to impact. While we continue our investigation to isolate the root cause of the hyperlink proliferation, we recommend following the link in the More Info section above to bypass this issue. https://status.dal.ca/service.php?Service=38 2024-07-16 08:50:37 User impact: Users may be unable to access some 365 apps and services.
Final status: After the initial investigation, we’ve determined that is a duplicate of EX814289. https://status.dal.ca/service.php?Service=38 2024-07-16 08:48:45 User impact: Users may be unable to access some 365 apps and services.
Current status: We're continuing to investigate the issue by gathering relevant diagnostic data for analysis.
Scope of impact: Based on customer reports, impact appears to be isolated to the Japan region. https://status.dal.ca/service.php?Service=39 2024-07-16 08:46:55 Some users may be intermittently unable to make Microsoft Teams calls and join Teams meetings

Issue ID: TM814537
Affected services: Microsoft Teams
Status: Service degradation
Issue type: Advisory
Start time: Jul 9, 2024, 2:46 PM ADT

User impact
Users may be intermittently unable to make Microsoft Teams calls and join Teams meetings.

More info
Users may notice intermittent network failures coinciding with this issue. As this issue is intermittent, users may be able to restart their Microsoft Teams client to resolve impact.

Scope of impact
Some users serviced by the affected infrastructure may encounter intermittent failures in calling and joining meetings in Microsoft Teams.

Root cause
A recent update contained a configuration issue in the affected infrastructure, leading to impact.


Current status
Jul 16, 2024, 2:53 AM ADT
We've developed a fix for the underlying configuration issue and aim to confirm a timeline for deployment by the time of our next scheduled update.

Next update by:
Tuesday, July 16, 2024 at 3:30 PM ADT https://status.dal.ca/service.php?Service=38 2024-07-16 08:45:56 Ticket #221469 is a false positive, no action was necessary. https://status.dal.ca/service.php?Service=39 2024-07-16 08:46:41 User impact: Users may be intermittently unable to make Teams calls and join Teams meetings.
More info: Users may notice intermittent network failures coinciding with this issue. As this issue is intermittent, users may be able to restart their Teams client to resolve impact.
Current status: We've identified an abnormally large number of errors originating from a portion of infrastructure that support Teams calling and meeting join functionality. We've determined that a recent update contains a configuration issue, leading to impact. We're developing a fix for the issue to remediate impact.
Scope of impact: Your organization is affected by this event, and users may encounter intermittent failures in calling and joining meetings in Teams. https://status.dal.ca/service.php?Service=38 2024-07-16 08:31:39 Details



Title: We're investigating a potential issue
User impact: We're investigating user impact associated with this event.
Current status: We're investigating reports of an issue that appears to be affecting various 365 apps within the Japan region. We will provide an update within 30 minutes. https://status.dal.ca/service.php?Service=36 2024-07-15 14:54:46 Network notice
Emergency Change Control Notice


Type Of Work: Emergency

Customer: ACORN NS

Change Control ID : 1840064

Start Date: 2024-07-15

End Date: 2024-07-15

Country: Canada

Location Of Work: Amherst - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 22:00 - 23:59 Atlantic

Affected Circuits:
Meraki Services:
acorn-amhr-2.acorn.eastlink.ca
acorn-trur-2.acorn.eastlink.ca

Service Interruption Duration: less than 20 minute

Service Impact:
Your Meraki Services in Amherst and Truro will be impacted while we perform an Emergency Reboot on the devices to clear an High Memory Usage issue. https://status.dal.ca/service.php?Service=36 2024-07-16 08:54:12 Eastlink Change Control Completion Notice


Customer: ACORN NS

Change Control ID : 1840064

Start Date: 2024-07-15

End Date: 2024-07-15

Country: Canada

Location Of Work: Amherst - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 22:00 - 23:59 Atlantic

Affected Circuits:
Meraki Services:
acorn-amhr-2.acorn.eastlink.ca
acorn-trur-2.acorn.eastlink.ca

Service Impact: Your Meraki Services in Amherst and Truro will be impacted while we perform an Emergency Reboot on the devices to clear an High Memory Usage issue. https://status.dal.ca/service.php?Service=38 2024-07-15 10:45:57 Office Notice
service restored
User impact: Users' 365 service apps for Mac may have been shutting down unexpectedly and reinstalled by Intune.
More info: This issue affected the following 365 desktop apps for Mac: AutoUpdate, Defender, Excel, OneNote, PowerPoint, OneDrive, Outlook, and Teams. Users that had access to the corresponding mobile or web apps could use those to bypass the problem while we addressed the impact.
Final status: The fix deployment has completed, and after a period of monitoring, we've confirmed impact was remediated.
Scope of impact: Any user attempting to utilize any 365 service desktop app for Mac may have been affected by this event.
Start time: Monday, July 8, 2024, at 4:32 AM UTC
End time: Friday, July 12, 2024, at 10:44 PM UTC https://status.dal.ca/service.php?Service=38 2024-07-15 10:39:51 Office notice
service restoration
User impact: Users may have experienced intermittent service degradation for multiple 365 services and functions.
More info: Impact scenarios were as follows:
- Some file icons and items may have not been displayed from office.com.
- Some Word, Excel, and PowerPoint filles and items may have not been displayed.
- Some SharePoint Online file card fields may have not populated.
- Some information may have been missing in People card files in Outlook on the web.
- Answers, cards, highlights, and suggestions in Viva Topics may have disappeared.
Final status: The fix has completed deployment and we've confirmed through monitoring service telemetry that impact has been remediated.
Scope of impact: Some users attempting to use the impacted 365 services and functions may have been intermittently impacted.
Start time: Sunday, July 7, 2024, at 12:00 AM UTC
End time: Friday, July 12, 2024, at 5:14 PM UTC https://status.dal.ca/service.php?Service=38 2024-07-12 16:26:01 Status
Service Restored

Impacted services
M365 suite


Title: Some users may experience intermittent service degradation for multiple M365 services and functions

User impact: Users may have experienced intermittent service degradation for multiple M365 services and functions.

More info: Impact scenarios were as follows:
- Some file icons and items may have not been displayed from office.com.
- Some MS Word, Excel, and PowerPoint filles and items may have not been displayed.
- Some SharePoint Online file card fields may have not populated.
- Some information may have been missing in People card files in Outlook on the web.
- Answers, cards, highlights, and suggestions in Viva Topics may have disappeared.

Final status: The fix has completed deployment and we've confirmed through monitoring service telemetry that impact has been remediated.

Scope of impact: Some users attempting to use the impacted M365 services and functions may have been intermittently impacted.
Start time: Sunday, July 7, 2024, at 12:00 AM UTC
End time: Friday, July 12, 2024, at 5:14 PM UTC
Root cause: An authentication component on a portion of infrastructure that facilities the impacted services was causing a compatibility issue and resulting in degradation for various M365 services and functionalities https://status.dal.ca/service.php?Service=6 2024-07-12 16:04:54 Status
Service Restored

Impacted services
Exchange Online

Title: Users may be unable to move email between shared mailbox folders in the new Outlook desktop app and Outlook on the web

User impact: Users may have been unable to move email messages between shared mailbox folders in multiple Outlook connection methods.
More info: Some users that moved email to another shared mailbox folder saw that messages may have been copied to the destination folder rather than moved and removed from the source folder.

Final status: We've verified through testing that our fix has resolved the issue following its saturation of the affected environment.

Scope of impact: This issue may have impacted some users who were served through the affected infrastructure and attempted to move email between shared mailbox folders using the new Outlook desktop app and Outlook on the web.

Start time: Monday, July 1, 2024, at 3:00 PM UTC
End time: Thursday, July 11, 2024, at 8:00 PM UTC

Root cause: A previously deployed build resulted in an error which, while the move operation was performed, it instead copied email to the target folder and didn't remove the item from the source folder, which resulted in impact. https://status.dal.ca/service.php?Service=21 2024-07-12 16:00:07 Resolved:

1) File card fields may not populate, or content may not display as expected in SharePoint.


Ongoing issue with workaround:

1) Users may be unable to open Microsoft Project Plan (MPP) files in the Microsoft Project Professional desktop client from myDal/SharePoint. Affected users can bypass the impact by starting the Microsoft Project Online desktop client before attempting to open MPP files. Once Microsoft Project Online has been started, affected users can open MPP files without issue. If impact reoccurs, users can start Microsoft Project Online on their desktop again to bypass the reoccurring impact. Additionally, users may be able to open these files through Project for the web as an alternative. https://status.dal.ca/service.php?Service=21 2024-07-12 14:36:24 Active:

1) File card fields may not populate, or content may not display as expected in SharePoint.

2) Users may be unable to open some files in the Microsoft Project Professional desktop client from myDal/SharePoint.


Resolved:
1) Users may be unable to use the Stream interactive button features in SharePoint, but the video will play as expected. https://status.dal.ca/service.php?Service=38 2024-07-12 10:16:40 Status
Service Degradation

Impacted services
M365 suite, Exchange Online, OneDrive for Business, MS Teams, M365 apps, MS Defender XDR, Windows Autopatch


Title: Some users' M365 service apps for Mac may be shutting down unexpectedly and reinstalled by MS Intune

User impact: Users' M365 service apps for Mac may be shutting down unexpectedly and reinstalled by MS Intune.

More info: This issue affects the following M365 desktop apps for Mac: AutoUpdate, Defender, Excel, OneNote, PowerPoint, OneDrive, Outlook, and MS Teams. Users that have access to the corresponding mobile or web apps can use these to bypass the problem while we address this impact.

Current status: Our configuration fix has been validated and we've determined that it will be deployed by Friday, July 12, 2024, at 11:59 PM UTC. We're monitoring this deployment and will update as the process continues.

Scope of impact: Any user attempting to utilize any M365 service desktop app for Mac may be affected by this event.

Root cause: A recent configuration change is causing some users' M365 service desktop apps for Mac to shut down and reinstall. https://status.dal.ca/service.php?Service=38 2024-07-12 08:31:20 Some users' Microsoft 365 service apps for Mac may be shutting down unexpectedly and reinstalled by Microsoft Intune

Issue ID: MO810761
Affected services: Exchange Online, Microsoft 365 apps, Microsoft 365 suite, Microsoft Defender XDR, Microsoft Teams, OneDrive for Business
Status: Service degradation
Issue type: Incident
Start time: Jul 11, 2024, 2:05 PM ADT

User impact
Users' Microsoft 365 service apps for Mac may be shutting down unexpectedly and reinstalled by Microsoft Intune.

More info
This issue affects the following Microsoft 365 desktop apps for Mac: AutoUpdate, Defender, Excel, OneNote, PowerPoint, OneDrive, Outlook, and Microsoft Teams. Users that have access to the corresponding mobile or web apps can use these to bypass the problem while we address this impact.

Scope of impact
Any user attempting to utilize any Microsoft 365 service desktop app for Mac may be affected by this event.

Root cause
A recent configuration change is causing some users' Microsoft 365 service desktop apps for Mac to shut down and reinstall.


Current status
Jul 11, 2024, 11:48 PM ADT
Our configuration fix has been validated and we've determined that it will be deployed by Friday, July 12, 2024 at 8:59 PM ADT
. We're monitoring this deployment and will update as the process continues.
Next update by:
Friday, July 12, 2024 at 7:30 PM ADT https://status.dal.ca/service.php?Service=17 2024-07-15 08:58:24 Changes completed. https://status.dal.ca/service.php?Service=38 2024-07-11 15:56:17 Status
Service Restored

Impacted services
M365 for the web


Title: Users may be unable to view or edit files in Visio Online

User impact: Users may have been unable to view or edit files in Visio Online.

Final status: We've confirmed that a recent change intended to update user authentication configurations for Safe Links had introduced a misconfiguration, resulting in impact. We've reverted this update to remediate impact for all affected users. Users may need to refresh their

Visio Online sessions to see resolution.
Scope of impact: This issue may have affected any user attempting to view or edit files in Visio Online.

Root cause: A recent change intended to update user authentication configurations for Safe Links had introduced a misconfiguration.

Start time: Thursday, July 11, 2024, at 2:00 PM UTC
End time: Thursday, July 11, 2024, at 3:10 PM UTC https://status.dal.ca/service.php?Service=39 2024-07-11 15:34:19 Status
Service Restored

Impacted services
MS Teams

Title: Users may be unable to anonymously join MS Teams live events using the Android or iOS app

User impact: Users may have been unable to anonymously join MS Teams live events using the Android or iOS app.

More info: The Android and iOS app stopped responding when attempting to join live events.

Final status: The deployment of the fix has completed and we've confirmed through monitoring service telemetry that impact has been remediated.

Scope of impact: Any user attempting to anonymously join MS Teams live events using the Android and iOS app may have been impacted.

Root cause: A service update intended to improve authentication processes introduced an authentication format processing issue that was preventing users from anonymously joining MS Teams live events from Android or iOS devices.

Start time: Friday, May 10, 2024, at 10:00 AM UTC
End time: Thursday, July 11, 2024, at 2:32 PM UTC https://status.dal.ca/service.php?Service=38 2024-07-11 12:59:32 Status
Service Degradation

Impacted services
M365 suite

Title: Some Android users may be unexpectedly prompted to re-authenticate when accessing any M365 service

User impact: Some Android users may be unexpectedly prompted to re-authenticate when accessing any M365 service.

Current status: Our investigation has determined that a recent change to a portion of infrastructure responsible for authentication is resulting in impact. We're currently in the process of determining the most effective way to remediate impact.

Root cause: A recent change to a portion of infrastructure responsible for authentication is resulting in impact. https://status.dal.ca/service.php?Service=17 2024-07-11 09:56:28 Killam basement will see short wireless disruptions for 10 to 15 minutes starting at 10 am. Only the Killam basement access points will be impacted. https://status.dal.ca/service.php?Service=21 2024-07-12 08:32:11 Active:

1) File card fields may not populate, or content may not display as expected in SharePoint.

2) Users may be unable to open some files in the Microsoft Project Professional desktop client from myDal/SharePoint.

3) Users may be unable to use the Stream interactive button features in SharePoint, but the video will play as expected. https://status.dal.ca/service.php?Service=6 2024-07-10 15:37:58 Status
Service Degradation

Impacted services
Exchange Online

Title: Some users may be unable to accept calendar sharing invites in Outlook on the web

User impact: Users may be unable to accept calendar sharing invites in Outlook on the web.

More info: This issue occurs when invites are shared to external users; those who are inviting users internal to their organization aren't impacted by this event. Impact is further limited to users that are on Windows 11 or the 64-bit version of Windows 10. Those who are on the 32-bit version of Windows are unaffected.

Current status: We've determined that a code issue within a portion of the Outlook on the web service infrastructure is causing the impact. Our fix to address the code issue is still in the validation process, and we'll aim to provide a timeline for impact remediation by our next scheduled update.

Scope of impact: Users who are attempting to accept calendar sharing invites that are external from their organization and are on either Windows 11 or the 64-bit version of Window 10 may be impacted.

Root cause: A code issue within a portion of the Outlook on the web service infrastructure is causing the inability to accept calendar invites in Outlook on the web. https://status.dal.ca/service.php?Service=39 2024-07-10 10:48:09 Status
Service Restored

Impacted services
MS Teams

Title: Users may be unable to access the MS Teams desktop client

User impact: Users may be unable to access the MS Teams desktop client.

More info: This event impacts users on version 24152.412.2958.9166 of MS Teams.
While we work to resolve this issue, affected users can utilize the MS Teams web client as expected.

Final status: We've confirmed with some previously affected users that the fix was deployed, and it successfully remediated access issues. The deployment is on target to reach full saturation by end of day, and we anticipate full remediation.
Scope of impact: Any user on version 24152.412.2958.9166 attempting to access the MS Teams desktop client may have been impacted.

Root cause: A recent service update to a portion of the MS Teams service infrastructure, which intended to enhance our service monitoring system, introduced a code regression, resulting in impact.

Start time: Friday, May 24, 2024, at 10:00 AM AST
End time: Tuesday, July 9, 2024, at 4:00 PM AST https://status.dal.ca/service.php?Service=39 2024-07-10 10:45:21 Status
Service Restored

Impacted services
MS Teams

Title: Some users experience intermittent MS Teams desktop restarts on Windows devices

User impact: The new MS Teams desktop client was intermittently restarting on Windows devices while users were using it.

Final status: We’ve determined that this issue was introduced by a recent build update. As our investigation into the underlying cause of the issue is ongoing, we’ve successfully reverted the problematic update to remediate the impact and confirmed from our service telemetry that this issue is no longer occurring.

Scope of impact: Your organization was affected by this event, and this issue intermittently impacted some users on the new MS Teams desktop client.

Root cause: This issue was introduced by a recent MS Teams client build update.

Start time: Thursday, July 4, 2024, at 6:26 AM AST
End time: Tuesday, July 9, 2024, at 10:31 AM AST https://status.dal.ca/service.php?Service=38 2024-07-10 10:41:29 Status
Service Degradation

Impacted services
M365 suite, Exchange Online, SharePoint Online, M365 for the web, MS Viva, Windows 365

Title: Some users may experience intermittent service degradation for multiple Microsoft 365 services and functions

User impact: Users may experience intermittent service degradation for multiple Microsoft 365 services and functions.
More info: Impact scenarios are as follows:
- Some file icons and items may not be displayed from office.com.
- Some Microsoft Word, Excel, and PowerPoint filles and items may not be displayed.
- Some SharePoint Online file card fields may not populate.
- Some information may be missing in People card files in Outlook on the web.
- Answers, cards, highlights and suggestions in Viva Topics may disappear.

Current status: Our automated monitoring system alerted us to an issue in which some users may experience intermittent service degradation for multiple Microsoft 365 services and functions. We're investigating a portion of infrastructure that facilitates the impacted Microsoft 365 services and functionalities to isolate the source of the issue and determine our next steps.

Scope of impact: Some users attempting to use the impacted Microsoft 365 services and functions may be intermittently impacted.

Start time: Sunday, July 7, 2024, at 09:00 AM AST https://status.dal.ca/service.php?Service=21 2024-07-10 08:43:37 Active:

1) Users may be unable to use the Stream interactive button features in SharePoint, but the video will play as expected.

2) File card fields may not populate, or content may not display as expected in SharePoint.

3) Users may be unable to open some files in the Microsoft Project Professional desktop client from myDal/SharePoint. https://status.dal.ca/service.php?Service=21 2024-07-09 16:57:47 Active:

1) Microsoft is experiencing intermittent service degradation, affecting some myDal/SharePoint sites and users. File card fields may not populate, or content may not display as expected.

2) Users may be unable to open some files in the Microsoft Project Professional desktop client from myDal/SharePoint. https://status.dal.ca/service.php?Service=21 2024-07-09 16:54:11 Active:

1) Microsoft is experiencing intermittent service degradation, affecting some myDal/SharePoint sites and their users. File card fields may not populate, or content may not display as expected.

2) Users may be unable to open some files in the Microsoft Project Professional desktop client from myDal/SharePoint. https://status.dal.ca/service.php?Service=6 2024-07-09 11:13:08 Status
Service Degradation

Impacted Services
Exchange Online

Title: Some users may be unable to move folders in shared mailboxes using Outlook on the web

User impact: Users may be unable to move folders in shared mailboxes using Outlook on the web.

Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.

Scope of impact: Impact may be specific to some users, who are served through the affected infrastructure, attempting to move folders in shared mailboxes using Outlook on the web. https://status.dal.ca/service.php?Service=6 2024-07-09 10:54:49 Status
Service Restored

Impacted Services
Exchange Online

Title: Users may have intermittently been unable to access their Exchange Online mailbox through multiple connection methods

User impact: Users may have intermittently been unable to access their Exchange Online mailbox through multiple connection methods.
More info: The affected connection methods included, but may have not been limited to:
- Outlook on the web
- Internet Message Access Protocol (IMAP)
- Messaging API (MAPI)

Final status: We've confirmed that the authentication component misconfiguration was the root cause of impact. We've corrected the configuration and confirmed after a period of monitoring, that impact has been fully remediated.

Scope of impact: Impact was specific to some users who were served through the affected infrastructure.

Root cause: An authentication component misconfiguration, on a section of infrastructure responsible for processing access request to the Exchange Online service, caused impact.

Start time: Tuesday, July 9, 2024, at 2:45 AM AST
End time: Tuesday, July 9, 2024, at 6:00 AM AST https://status.dal.ca/service.php?Service=6 2024-07-09 10:51:24 Status
Service Degradation

Impacted Services
Exchange Online

Title: Users may intermittently be unable to access their Exchange Online mailbox through multiple connection methods

User impact: Users may intermittently be unable to access their Exchange Online mailbox through multiple connection methods.
More info: The affected connection methods include, but may not be limited to:
- Outlook on the web
- Internet Message Access Protocol (IMAP)
- Messaging API (MAPI)

Current status: We've identified that a potential authentication component misconfiguration, on a section of infrastructure responsible for processing access request to the Exchange Online service, may be causing impact. We're correcting the configuration in an attempt to mitigate impact.

Scope of impact: This affects internal MS users only and any user serviced by the affected infrastructure may be impacted.

Root cause: Impact is specific to some users who are served through the affected infrastructure attempting to access their Exchange Online mailbox.

Start time: Tuesday, July 9, 2024, at 2:45 AM AST https://status.dal.ca/service.php?Service=39 2024-07-09 10:47:25 Status
Service Degradation

Impacted Services
MS Teams


Title: Some users experience intermittent MS Teams desktop restarts on Windows devices

User impact: The new MS Teams desktop client intermittently restarts on Windows devices while users are actively using it.

Current status: We're analyzing system logs to determine the source of the issue.

Scope of impact: Your organization is affected by this event, and it intermittently impacts some users who are using the new MS Teams desktop client https://status.dal.ca/service.php?Service=6 2024-07-09 10:35:23 Status
Service Restored

Impacted Services
Exchange Online

Title: Users may be unable to enable or disable the Events from email feature within Outlook on the web

User impact: Users may have been unable to enable or disable the Events from the email feature within Outlook on the web.

Final status: We’ve determined that our configuration changes are applied to all impacted infrastructure and validated with affected users that this issue is resolved.

Scope of impact: Any user attempting to enable or disable the Events from the email feature within Outlook on the web may have been affected.

Root cause: An SDK version change conflicted with the Events in Outlook on the web feature, resulting in the impact.

Start time: Thursday, June 20, 2024, at 07:00 AM AST
End time: Monday, July 8, 2024, at 09:30 PM AST https://status.dal.ca/service.php?Service=36 2024-07-09 10:04:25 Eastlink New Change Control Notice

Type Of Work: Project

Customer: ACORN NS

Change Control ID : 1835656

Start Date: 2024-08-02

End Date: 2024-08-02

Country: Canada

Location Of Work: Barrington - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00141795 - 10G - Halifax to Yarmouth

Service Interruption Duration: 4 hours

Service Impact:
Your services will be impacted while we perform Fiber Splicing.
This is a reschedule of CC 1824676. https://status.dal.ca/service.php?Service=39 2024-07-09 08:34:10 Some users experience intermittent Microsoft Teams desktop restarts on Windows devices

Issue ID: TM809624
Affected services: Microsoft Teams
Status: Service degradation
Issue type: Advisory
Start time: Jul 8, 2024, 10:54 PM ADT

User impact
The new Microsoft Teams desktop client intermittently restarts on Windows devices while users are actively using it.

Scope of impact
Your organization is affected by this event, and it intermittently impacts some users who are using the new Microsoft Teams desktop client.


Current status
Jul 9, 2024, 1:59 AM ADT
Microsoft is reviewing recent updates to determine if any of them could be contributing to the intermittent impact so we can formulate a remediation plan.

Next update by:
Tuesday, July 9, 2024 at 3:00 PM ADT https://status.dal.ca/service.php?Service=6 2024-07-08 10:52:33 Status
Service Restored

Impacted Services
Exchange Online

Title: Some users may be intermittently unable to access Exchange Online through Exchange ActiveSync (EAS)

Scope of impact: This issue may have affected any user attempting to access the Exchange Online service through connection methods leveraging EAS, although it's unlikely that all users were actively impacted at once due to the intermittent nature of the event.

Root cause: A recent change intended to provide a fix for an unrelated issue introduced a configuration issue that intermittently prevented users from accessing Exchange Online using EAS.

Start time: Friday, July 5, 2024, at 10:25 AM AST
End time: Sunday, July 6, 2024, at 07:00 PM AST https://status.dal.ca/service.php?Service=21 2024-07-05 16:09:57 Active:

1) Users may be unable to open some files in the Microsoft Project Professional desktop client from myDal/SharePoint.


Resolved:

1) Some users may not receive email notifications when sharing myDal/SharePoint files. https://status.dal.ca/service.php?Service=6 2024-07-05 15:09:07 Status
Service Degradation

Impacted services
Exchange Online

Title: Some users may be intermittently unable to access Exchange Online through the ActiveSync connection method
User impact: Users may be intermittently unable to access the Exchange Online service through the ActiveSync connection method.
Current status: We've identified that a recent change intended to provide a fix for an unrelated issue introduced an issue where crashes are occurring after the ActiveSync service was restarted on the affected service. Our service health telemetry indicates this may be recovering on its own, but we're exploring options to expedite this recovery and remediate the issue for all affected users.
Scope of impact: This issue may affect any user attempting to access the Exchange Online service through the ActiveSync connection method, although it's unlikely that all users are actively impacted at once due to the intermittent nature of the event.
Start time: Friday, July 5, 2024, at 1:25 PM UTC
Root cause: A recent change intended to provide a fix for an unrelated issue introduced an issue where crashes are occurring after the ActiveSync service was restarted on the affected service.
Next update by: Friday, July 5, 2024, at 6:30 PM UTC https://status.dal.ca/service.php?Service=21 2024-07-05 09:35:24 Active:

1) Some users may not receive email notifications when sharing myDal/SharePoint files.

2) Users may be unable to open some files in the Microsoft Project Professional desktop client from myDal/SharePoint. https://status.dal.ca/service.php?Service=36 2024-07-05 09:32:32 Eastlink Change Control Completion Notice


Customer: ACORN NS

Change Control ID : 1822150

Start Date: 2024-07-05

End Date: 2024-07-05

Country: Canada

Location Of Work: Yarmouth - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00141795 - 10G - Halifax to Yarmouth

Service Impact: Your services will be impacted during Fiber Splicing. https://status.dal.ca/service.php?Service=36 2024-06-18 10:11:24 Eastlink New Change Control Notice


Type Of Work: Project

Customer: ACORN NS

Change Control ID : 1822150

Start Date: 2024-07-05

End Date: 2024-07-05

Country: Canada

Location Of Work: Yarmouth - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00141795 - 10G - Halifax to Yarmouth

Service Interruption Duration: less than 1 hour

Service Impact:
Your services will be impacted during Fiber Splicing. https://status.dal.ca/service.php?Service=39 2024-07-04 09:31:58 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Users are unable to use the application window sharing feature within Microsoft Teams meetings on AVD and Windows 365
User impact: Users are unable to use the application window sharing feature within Microsoft Teams meetings on AVD and Windows 365.
More info: Users are unable to utilise the "Share this window" feature for any application during a Microsoft Teams meeting. As a workaround, users may use the desktop sharing feature as an alternative method.
Current status: We've identified a configuration issue which is preventing users from using the application window sharing feature during a Microsoft Teams meeting. We're developing a fix to provide long-term relief and will provide more updates as they become available.
Scope of impact: Impacted is limited to users accessing Microsoft Teams via AVD and Windows 365.
Next update by: Monday, July 8, 2024, at 4:00 PM UTC https://status.dal.ca/service.php?Service=36 2024-07-04 09:02:43 Work completed. https://status.dal.ca/service.php?Service=21 2024-07-04 08:25:54 Active:

1) Users may be unable to open some files in the Microsoft Project Professional desktop client from myDal/SharePoint.


Resolved:

1) Users may be unable to perform lookup column searches within SharePoint Online. https://status.dal.ca/service.php?Service=36 2024-06-19 15:58:44 Eastlink New Change Control Notice


Type Of Work: Project

Customer: ACORN NS

Change Control ID : 1824676

Start Date: 2024-07-04

End Date: 2024-07-04

Country: Canada

Location Of Work: Barrington - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00141795 - 10G - Halifax to Yarmouth

Service Interruption Duration: 4 hours

Service Impact:
Your services will be impacted while we perform Fiber Splicing. https://status.dal.ca/service.php?Service=36 2024-07-04 09:38:20 Eastlink Change Control Cancellation Notice




Cancel Or Update Reason : This work was cancelled last night due to unforeseen issues and will be reschedule at a later date, sorry for any inconvenience this may have caused.

Change Control ID : 1824676

Start Date: 2024-07-04

End Date: 2024-07-04

Country: Canada

Location Of Work: Barrington - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits: 00141795 - 10G - Halifax to Yarmouth

Service Interruption Duration : 4 hours

Service Impact: Your services will be impacted while we perform Fiber Splicing.

This transaction appears to have no content https://status.dal.ca/service.php?Service=38 2024-07-03 09:39:40 Status
Service Degradation

Impacted services
Microsoft 365 suite

Title: Some users may be unable to create support tickets in https://admin.microsoft.com
User impact: Users may be unable to create support tickets in https://admin.microsoft.com.
Current status: We're investigating signals that indicate users may be unable to create support tickets within the admin portal.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure in the Europe, Middle East, and Africa and Asia Pacific regions.
Next update by: Wednesday, July 3, 2024, at 12:30 PM UTC https://status.dal.ca/service.php?Service=21 2024-07-03 09:03:43 Active:

1) Users may be unable to perform lookup column searches within SharePoint Online.

2) Users may be unable to open some files in the Microsoft Project Professional desktop client from SharePoint. https://status.dal.ca/service.php?Service=39 2024-07-02 16:27:17 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Users may be unable to access the Microsoft Teams desktop client
User impact: Users may be unable to access the Microsoft Teams desktop client.
More info: This event impacts users on version 24152.412.2958.9166 of Microsoft Teams.
While we work to resolve this issue, affected users can utilize the Microsoft Teams web client as expected.
Current status: We've identified a recent service update to a portion of the Microsoft Teams service infrastructure, intended to enhance our service monitoring system, that introduced a code regression, resulting in impact. We've developed a fix to address this issue, which we're preparing to deploy to all affected environments. We'll aim to provide a deployment timeline by our next scheduled update.
Scope of impact: Any user attempting to access the Microsoft Teams desktop client may be impacted.
Start time: Friday, May 24, 2024, at 1:00 PM UTC
Root cause: A recent service update to a portion of the Microsoft Teams service infrastructure, which intended to enhance our service monitoring system, introduced a code regression, resulting in impact.
Next update by: Tuesday, July 2, 2024, at 11:00 PM UTC