https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Tue, 8 Jul 2025 05:22:06 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php https://status.dal.ca/service.php?Service=36 2025-07-07 11:24:18 Eastlink New Change Control Notice


Type Of Work: Project

Customer: ACORN NS

Change Control ID : 2054601

Start Date (yyyy-mm-dd): 2025-07-30

End Date (yyyy-mm-dd): 2025-07-30

Country: Canada

Location Of Work: Yarmouth - NS

Reason For Work: Engineering Project

Release Window (24 hr format): 00:00 - 05:00 Atlantic

Affected Circuits:
00118531 - Universite Sainte-Anne - 1695 Route 1, Church Point, NS
00118537 - Yarmouth Hospital - 60 Vancouver St, Yarmouth, NS

Service Interruption Duration: 3 hours

Service Impact:
Your services will be impacted while we do a hardware upgrade. https://status.dal.ca/service.php?Service=36 2025-07-04 15:56:41 CHANGE CONTROL NOTICE

Type Of Work: Maintenance

Customer: Canary NOC

Change Control ID : 2055508

Start Date (yyyy-mm-dd): 2025-07-25

End Date (yyyy-mm-dd): 2025-07-25

Country: Canada

Location Of Work: Marystown - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - MUN <> DAL - 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: 3 hours

Service Impact:
Your services will be impacted during DWDM Transport troubleshooting https://status.dal.ca/service.php?Service=36 2025-06-24 09:48:12 CHANGE CONTROL NOTICE
Type Of Work: Maintenance

Customer: ACORN NS

Change Control ID : 2035089

Start Date (yyyy-mm-dd): 2025-07-24

End Date (yyyy-mm-dd): 2025-07-24

Location Of Work: Halifax, NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00144397 - acorn-ytwr-1 - 6080 Young St, Halifax, NS
00117119 - Management and monitoring for ACORN - 6080 Young St, Halifax, NS

Service Interruption Duration: 6 hours

Service Impact:
Your services will be impacted while we do a software upgrade. https://status.dal.ca/service.php?Service=9 2025-06-24 09:49:50 CHANGE CONTROL NOTICE

Type Of Work: Maintenance

Customer: Dalhousie

Change Control ID : 2035089

Start Date (yyyy-mm-dd): 2025-07-24

End Date (yyyy-mm-dd): 2025-07-24

Location Of Work: Halifax, NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00144524 - DAL MS Teams - 6080 Young St, Halifax, NS
00144384 - DAL MS Teams - 6080 Young St, Halifax, NS
00144385 - DAL MS Teams - 6080 Young St, Halifax, NS
00144386 - DAL MS Teams - 6080 Young St, Halifax, NS

Service Interruption Duration: 6 hours

Service Impact:
Your services will be impacted while we do a software upgrade. https://status.dal.ca/service.php?Service=36 2025-07-04 09:23:02 CHANGE CONTROL NOTICE

Type Of Work: Project

Customer: ACORN NS

Change Control ID : 2053598

Start Date (yyyy-mm-dd): 2025-07-22

End Date (yyyy-mm-dd): 2025-07-22

Location Of Work: James River - NS

Reason For Work: OSP Forced Relocate

Release Window (24 hr format): 00:01 - 05:00 Atlantic

Affected Circuits:
00142075 - acorn-nwgl-1 Twe1/0/23 <> acorn-sydn-1 Twe1/0/24
00119760 - acorn-nwgl-1 Twe1/0/4 to St. Martha's Hospital - 25 Bay St, Antigonish, NS

Service Interruption Duration: 2 hours

Service Impact:
Your services will be impacted while we do a forced fibre relocate. https://status.dal.ca/service.php?Service=36 2025-06-16 15:50:19 CHANGE CONTROL NOTICE

Type Of Work: Project

Customer: ACORN NS

Change Control ID : 2042653

Start Date (yyyy-mm-dd): 2025-07-08
End Date (yyyy-mm-dd): 2025-07-08

Location Of Work: Black Point - NS

Reason For Work: Engineering Project

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00142075 - ACORN NS 10Gig - acorn-nwgl-1 Twe1/0/23 <> acorn-sydn-2

Service Interruption Duration: 3 hours

Service Impact:
Your services will be impacted while we do planned work. https://status.dal.ca/service.php?Service=9 2025-06-16 15:48:51 CHANGE CONTROL NOTICE

Type Of Work: Project

Change Control ID : 2042653

Start Date (yyyy-mm-dd): 2025-07-08

End Date (yyyy-mm-dd): 2025-07-08

Location Of Work: Black Point - NS

Reason For Work: Engineering Project

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00144649 - Dalhousie 10Gig - UPEI Vet College, St John's, NL <> Charlottetown, PE

Service Interruption Duration: 3 hours

Service Impact:
Your services will be impacted while we do planned work. https://status.dal.ca/service.php?Service=38 2025-07-07 14:39:26 Status
Service Restored

Impacted services
Microsoft 365 suite

Title: Users can't get some calendar information through Graph APIs in various Microsoft 365 services and receive a 500 error
User impact: Users couldn't get some calendar information through Graph APIs in various Microsoft 365 services receiving a 500 error.
Final status: Following the deployment of our solution, our internal testing has validated that the conflict within the code has been addressed and that impact has been remediated.
Scope of impact: Your organization was affected by this event, and some users attempting to get calendar information through Graph APIs were impacted.
Start time: Monday, May 26, 2025, at 12:00 PM UTC
End time: Monday, July 7, 2025, at 5:00 PM UTC
Root cause: Changes related to deprecating Skype introduced a conflict within the code leveraged during the retrieval of some calendar information through Graph APIs, which was resulting in impact.
Next steps:
- We're further analyzing the isolated code conflict to help us improve our pre-deployment testing and validations and to help prevent similar issues in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2025-07-07 13:13:47 Status
Service Restored

Impacted services
Exchange Online

Title: Microsoft Places users are unable to use Get-Place and Set-Place commands
User impact: Microsoft Places users were unable to use Get-Place and Set-Place commands.
More info: Users encountered an internal server error and were unable to set or get Place properties.
As a potential workaround, users may have followed these directions:
1. Install MicrosoftPlaces module by running the following commands in PowerShell 7 version 7.4.0 or later:
`Install-Module -Name MicrosoftPlaces -Force`
2. You need two Exchange Online management roles: TenantPlacesManagement (to manage Places) and MailRecipient (to manage users and mailboxes). Alternatively, the Exchange administrator role has the necessary permissions to manage mail recipient objects, and accounts with the Exchange administrator role often also have the TenantPlacesManagement role assigned. If your account doesn't have the TenantPlacesManagement role assigned, you can assign it using PowerShell:
`New-ManagementRoleAssignment -Role TenantPlacesManagement -User `
3. Connect to Microsoft Places by running:
`Connect-MicrosoftPlaces`
4. Use Get-PlaceV3 and Set-PlaceV3 instead:
`Get-PlaceV3`
`Set-PlaceV3`
Final status: Our reversal of the offending service change is complete, and we've confirmed through service health telemetry that the impact is remediated.
Scope of impact: Your organization was affected by this event, and any Microsoft Places users attempting to use Get-Place and Set-Place commands were impacted.
Start time: Tuesday, June 17, 2025, at 12:00 AM UTC
End time: Saturday, July 5, 2025, at 2:19 AM UTC
Root cause: A recent service change that aimed to resolve an unrelated issue contained a code issue, which caused impact.
Next steps:
- We're reviewing our service change testing and validation procedures to identify and prevent similar code issues in deployments moving forward.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2025-07-07 12:01:45 Status
Service Restored

Impacted services
Exchange Online

Title: Users may have been unable to access their mailbox via any Exchange Online connection method
User impact: Users may have been unable to access their mailbox via any Exchange Online connection method.
Final status: While we were in the process of analyzing system logs to formulate a remediation plan, system monitoring indicated that the service had returned to normal health. We've confirmed that the problem is no longer occurring, and we'll continue to monitor the service to ensure that the problem does not happen again.
Scope of impact: Some users located in Canada who were attempting to access their Exchange Online mailbox may have been impacted.
Start time: Monday, July 7, 2025, at 12:52 PM UTC
End time: Monday, July 7, 2025, at 1:13 PM UTC
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2025-07-07 10:52:19 Status
Service Degradation

Impacted services
Exchange Online

Title: Users may be unable to access their mailbox via any Exchange Online connection method
User impact: Users may be unable to access their mailbox via any Exchange Online connection method.
Current status: We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps.
Scope of impact: Some users located in Canada who are attempting to access their Exchange Online mailbox may be impacted.
Start time: Monday, July 7, 2025, at 12:52 PM UTC
Next update by: Monday, July 7, 2025, at 3:30 PM UTC https://status.dal.ca/service.php?Service=6 2025-07-07 09:57:55 Status
Service Degradation

Impacted services
Exchange Online

Title: Some users may be experiencing a delay receiving an automatic response when booking conference rooms in Exchange Online
User impact: Users may be experiencing a delay receiving an automatic response when booking conference rooms in Exchange Online.
More info: Specifically, when the users specify the conference room mailbox to reserve a meeting, the automatic response may be delayed.
Current status: We're analyzing infrastructure service side logs to identify how long of a delay it is taking for users to receive the automatic response to help with the root cause investigation and to determine our next troubleshooting steps.
Scope of impact: Some users who are booking conference rooms in Exchange Online may be impacted.
Next update by: Monday, July 7, 2025, at 10:30 AM UTC https://status.dal.ca/service.php?Service=6 2025-07-07 09:52:35 Status
Service Degradation

Impacted services
Exchange Online

Title: Some attendees may receive an unexpected cancellation message when a meeting on a shared calendar is updated
User impact: Attendees may receive an unexpected cancellation message when a meeting on a shared calendar is updated.
More info: Impact is intermittent, and specific to updates that are made on behalf of the organizer using Outlook (classic) for Windows with the calendar sharing improvements enabled.
Current status: We've received reports of an issue in which some updates made to meetings on a shared calendar using Outlook (classic) for Windows may result in unexpected cancellation messages to some attendees. We've identified a code bug that surfaces when the meeting organizer has previously also been added as a required attendee. We've developed a code fix that will undergo extensive validations to ensure it resolves the underlying issue. We'll aim to provide a resolution timeline once one becomes available.
Scope of impact: Some attendees may be intermittently impacted.
Start time: Thursday, June 5, 2025, at 12:00 AM UTC
Root cause: A code bug has surfaced when the meeting organizer has previously also been added as a required attendee.
Next update by: Saturday, July 5, 2025, at 5:30 PM UTC https://status.dal.ca/service.php?Service=9 2025-07-06 13:29:06 Rollback completed. Service restored https://status.dal.ca/service.php?Service=9 2025-07-06 11:02:09 We completed the router deployment, but ran into an issue with one of the appliances. As a result, we had to roll back! https://status.dal.ca/service.php?Service=9 2025-07-02 08:15:09 We will be replacing two ISI-Net routers in the Killam Data Centre on Sunday, July 6, between 5:00 AM and 10:00 AM. During this maintenance window, commercial internet access will be unavailable across campus. Institutions connected through ACORN will also be affected. https://status.dal.ca/service.php?Service=39 2025-07-03 09:24:08 TEAMS NOTICE
Users who create a team from an existing group within Teams receive an error
Service Degradation

User impact: Some users who create a team from an existing group within Teams receive an error.
Current status: The service provider has determined that a routine service update for better error handling introduced a code regression, which is resulting in impact. They're in the process of reverting the service to a previously stable version, in tandem with further analyzing the regression to aid in developing an accelerated route toward mitigation if possible. https://status.dal.ca/service.php?Service=39 2025-07-03 09:21:40 TEAMS NOTICE
Teams Android Pixel device users on Android OS 16 may not receive notifications as expected
Service Degradation

More info:
- If users have no outstanding Teams notifications they may receive notifications as expected.
- If they do have notifications they can answer calls from the notification drawer of the device.

Current status: The service provider has been alerted to an issue where Teams Android Pixel device users on Android OS 16 may not receive call or message notifications as expected. They've identified a third-party provider update is leading to impact. They're working with the provider to restore service. In parallel, they're developing a code change to mitigate impact.
Scope of impact: Any Teams Android Pixel device user on Android OS 16 may be impacted. https://status.dal.ca/service.php?Service=6 2025-07-03 09:11:35 EXCHANGE NOTICE
Some users may intermittently be unable to access their mailboxes from multiple connection methods in Exchange Online
Service Restored

More info: Impacted connection methods included:
- Outlook on the web
- Representational State Transfer (REST)
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)

Final status: The service provider has validated that the suspected recent change resulted in the impact to the functionality of the portion of Exchange Online infrastructure responsible for processing users' mailbox access requests. This recent code change was intended to rebalance the request load of the impacted infrastructure, but due to an error in the update it instead exacerbated the issue. After completing a reversion of the change they monitored in the service health telemetry that their actions alleviated impact as expected.
Scope of impact: This issue may have intermittently affected some users in Canada attempting to access their mailboxes through any of the impacted connection methods.
Start time: Wednesday, July 2, 2025, at 3:40 PM AST
End time: Thursday, July 3, 2025, at 12:15 AM AST https://status.dal.ca/service.php?Service=21 2025-07-03 08:47:15 Active:

1) Users may be intermittently unable to access SharePoint Online sites and see a "Something went wrong" error message. Users may be able to circumvent the issue by using private or incognito browsing. https://status.dal.ca/service.php?Service=9 2025-07-03 09:27:05 6101 South St /Daycare: Power restored. Network restored. https://status.dal.ca/service.php?Service=9 2025-07-02 15:07:23 6101 South St /Daycare: Issues with one of the building's power panels, it is to be worked on tomorrow evening. https://status.dal.ca/service.php?Service=6 2025-07-02 11:24:23 EXCHANGE NOTICE
Some users may have not received One-Time Passcode (OTP) email messages for encrypted messages in Exchange Online
Service Restored

More info: Impact only occurred for users that had a process configured to perform a Domain Name System (DNS) check on incoming email messages.
Final status: The service provider has received confirmation from a sample of affected users that impact has been remediated.
Start time: Thursday, June 26, 2025, at 11:31 AM AST
End time: Tuesday, July 1, 2025, at 6:57 PM AST https://status.dal.ca/service.php?Service=39 2025-07-02 09:17:49 TEAMS NOTICE
A small number of users' Teams app may intermittently crash during calls or meetings on some iPad devices
Service Degradation

Current status: The service provider's investigation has determined that a recent feature update for iPad devices, intended to enable multi-window support in Teams for these devices, introduced an error that's leading to impact. They're temporarily disabling this feature while they develop and deploy a fix to resolve the error leading to impact. https://status.dal.ca/service.php?Service=6 2025-07-02 09:08:19 EXCHANGE NOTICE
Some users may not receive One-Time Passcode (OTP) email messages for encrypted messages in Exchange Online
Service Degradation

More info: Impact only occurs for users that have a process configured to perform a Domain Name System (DNS) check on incoming email messages.
Current status: The service provider has confirmed that the DNS records for the domain that provides OTP email messages to encrypted messages became misconfigured, which is causing impact. They're correcting the DNS record configurations for the domain to remediate the impact. https://status.dal.ca/service.php?Service=6 2025-07-02 09:15:51 EXCHANGE NOTICE
Some users may have experienced inconsistent behavior with the ‘Track email and document open rates’ feature
Service Restored

More info: Affected users may have seen a error messages or the ‘Track email and document open rates’ feature in the Viva Insights Add-in for Outlook not appearing despite meeting the criteria of having at least five recipients and being sent from a user mailbox hosted on Exchange Online with a valid service plan. This feature is available to users with the MyAnalytics (Full) service plan included in Office 365 E5.
Final status: The service provider has received feedback from some affected users confirming that impact has been remediated.
Start time: Monday, March 31, 2025, at 3:30 PM AST
End time: Friday, June 27, 2025, at 12:30 AM AST https://status.dal.ca/service.php?Service=39 2025-06-30 11:01:51 TEAMS NOTICE
Some users may have been unable to open OneNote pages in Teams channels when selecting the OneNote tab
Service Restored

More info: To bypass this issue, affected users may have been able to utilize the OneNote app directly or access the content via the file's direct URL.
Final status: the service provider has confirmed that the rollback has completed and impact has been remediated as expected.

Start time: Thursday, June 26, 2025, at 2:00 PM AST
End time: Sunday, June 29, 2025, at 7:13 AM AST https://status.dal.ca/service.php?Service=39 2025-06-27 10:50:46 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Some users may experience slowness when using the OutlookWin32 Calendar
User impact: Users may experience slowness when using the OutlookWin32 Calendar.
More info: While we focus on remediation, affected users may utilize one of the following alteratives to OutlookWin32 to circumvent the issue;
New Outlook (OWA Desktop)
Microsoft Teams (Desktop App)
Microsoft Teams Web App
Outlook on the Web (OWA)
Microsoft Teams Mobile App (iOS/Android)
Current status: We've identified that a recent service update introduce a change to Teams Meeting Addin (TMA) functionality which is inadvertently causing impact. We've preparing and are validating a fix to correct the change and remediate impact.
Scope of impact: Impact is specific to a low number of users served through the affected infrastructure.
Next update by: Friday, June 27, 2025, at 3:30 PM UTC https://status.dal.ca/service.php?Service=24 2025-06-26 15:22:36 The size of the file server storage has been increased and the service should be back to normal. https://status.dal.ca/service.php?Service=24 2025-06-26 15:22:26 The file server that contains the O: drive temporarily filled up its storage. This would have resulted in "out of quota" errors despite individual storage areas having plenty of quota available. https://status.dal.ca/service.php?Service=36 2025-06-26 10:04:42 CHANGE CONTROL NOTICE

Work was completed last night.

Type Of Work: Emergency

Customer: Canary NOC

Change Control ID : 2053072

Start Date (yyyy-mm-dd): 2025-06-26

End Date (yyyy-mm-dd): 2025-06-26

Location Of Work: Rose Blanche - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 02:00 Newfoundland

Affected Circuits:
00152705 - MUN <> DAL - 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: less than 30 minute

Service Impact:
Your services will be impacted while we do emergency work. https://status.dal.ca/service.php?Service=6 2025-06-25 09:41:05 EXCHANGE NOTICE
Places users are unable to use Get-Place and Set-Place commands
Service Degradation

More info: Users are encountering an internal server error and are unable to set or get Place properties.
Current status: The service provider has received reports of an issue where Places users are unable to use Get-Place and Set-Place commands and are encountering an internal server error and are unable to set or get Place properties. Their investigation has identified a recent deployment that aimed to resolve an unrelated issue contained an issue with code, which is leading to impact. https://status.dal.ca/service.php?Service=39 2025-06-25 09:23:39 TEAMS NOTICE
Users may see failures when interacting with bot-linked actions within adaptive cards in Teams
Service Restored

Final status: The service provider has confirmed with a subset of previously affected users that impact was remediated.
Start time: Thursday, June 5, 2025, at 9:00 AM AST
End time: Tuesday, June 24, 2025, at 2:34 AM AST https://status.dal.ca/service.php?Service=39 2025-06-24 09:21:21 TEAMS NOTICE
Some users may be unable to access the OneNote tab in Teams
Service Restored

More info: Users may also have seen a blank page or error page displayed stating "There was a problem reaching this app".
Final status: The service provider has fully rolled back the offending update and confirmed through user feedback and manual testing that impact is remediated.

Start time: Thursday, June 19, 2025, at 9:00 PM AST
End time: Tuesday, June 24, 2025, at 0:01 AM AST https://status.dal.ca/service.php?Service=6 2025-06-23 14:46:24 EXCHANGE NOTICE
Users may be unable to delete add-ins that were deployed with Optional or Available methods in Exchange Online
Service Restored

More info: This issue specifically affected the new Outlook experience and Outlook on the web connection methods.
While the service provider was working to remediate impact, affected users could access the classic Outlook experience to delete add-ins, or access the classic add-in store by navigating to the following page within Outlook on the web:
https://outlook.office365.com/mail/inclientstore
Final status: The service provider has confirmed that the deployment of the fix has completed and validated remediation through internal testing and service telemetry.
Start time: Wednesday, January 1, 2025, at 12:00 AM AST
End time: Friday, June 20, 2025, at 7:00 PM AST https://status.dal.ca/service.php?Service=39 2025-06-23 09:18:49 TEAMS NOTICE
Users may be unable to access the OneNote tab in Teams
Service Degradation

More info: Users may also see a blank page or error page displayed stating that:
"There was a problem reaching this app".
Current status: The service provider is continuing to review the HAR logs and the results from their internal reproduction of the issue. In addition, they're also assessing whether any recent updates made to the service may correlate with the impact, to aid in their next troubleshooting steps.
Scope of impact: Users located in Korea and Japan may be unable to access the OneNote tab in Teams, and receive an error or blank page. https://status.dal.ca/service.php?Service=39 2025-06-23 09:13:24 TEAMS NOTICE
Users may encounter delays or intermittent failures with the Walkie Talkie feature in the Teams mobile app
Service Restored

Final status: The service provider has completed the deployment of the fix and validated through service telemetry that the issue is now fully resolved.
Start time: Friday, April 18, 2025, at 9:00 AM AST
End time: Monday, June 16, 2025, at 9:00 PM AST https://status.dal.ca/service.php?Service=6 2025-06-20 09:36:05 Status
Service Degradation
EX1098784

Details

Title: Users may be unable to delete add-ins that were deployed with Optional or Available methods in Exchange Online

User impact: Users may be unable to delete add-ins that were deployed with Optional or Available methods in Exchange Online.

More info: This issue specifically affects the new Outlook experience and Outlook on the web connection methods.
Users can apply the following workarounds: access the classic Outlook experience to delete add-ins, or access the classic add-in store by navigating to the following

page within Outlook on the web:
https://outlook.office365.com/mail/inclientstore

Current status: We've received reports of an issue affecting the Exchange Online service in which users may be unable to delete add-ins that were deployed with Optional or Available methods using the new Outlook experience and Outlook on the web connection methods. Our investigation has identified a code error in the data pathways responsible for deleting the affected add-ins that's leading to impact. We're evaluating potential methods to repair the error and remediate this issue.

Scope of impact: Users deleting add-ins that were deployed with Optional or Available methods in Exchange Online in the new Outlook experience or Outlook on the web may be impacted.

Start time: Wednesday, January 1, 2025, at 12:00 AM UTC

Root cause: A code error in the data pathways responsible for deleting the affected add-ins is leading to impact.

Next update by: Friday, June 20, 2025, at 7:00 PM UTC https://status.dal.ca/service.php?Service=6 2025-06-19 14:39:35 EXCHANGE NOTICE
Users may be unable to search for email or calendar items in Groups in Exchange Online
Service Restored

More info: This issue may have impacted any Groups search in the new Outlook desktop client and Outlook on the web; however, it could also have affected additional connection methods where this feature was available. Specifically, when a user entered text into the search bar limited to a Group, no results were returned and there was no indication that the search action had been processed. This occurred whether a user pressed "Enter" or clicked on the search icon after entering text. General Outlook search was not affected.
Final status: The service provider has ve completed deployment of the fix and confirmed through service telemetry that impact has been successfully remediated.
Start time: Sunday, June 8, 2025, at 4:00 AM AST
End time: Thursday, June 19, 2025, at 12:00 AM AST https://status.dal.ca/service.php?Service=6 2025-06-19 10:10:37 EXCHANGE NOTICE
Users may be unable search for email or calendar items in Groups in Exchange Online
Service Degradation

More info: This issue may impact any Groups search in the new Outlook desktop client and Outlook on the web; however, it could impact additional connection methods where this feature is available. Specifically, when a user enters text into the search bar limited to a Group, no results are returned and there is no indication that the search action was processed. This occurs whether a user hits "Enter" or clicks on the search icon after entering text. General Outlook search isn't affected

Current status: the service provider has identified through their HAR log review that the search requests from Outlook aren't routing to the search API responsible for handling those requests. They're reviewing recent updates to the API and client to identify why this is happening. https://status.dal.ca/service.php?Service=6 2025-06-18 12:20:34 EXCHANGE NOTICE
Users may be unable to access their Exchange Online mailboxes leveraging Internet Message Access Protocol (IMAP)
Service Restored

More info: Subsequent retries may have allowed affected users to bypass the issue.
Final status: Prior to disabling the authentication component, the service provider was able to complete their service infrastructure restarts, and they confirmed through monitoring service health telemetry that the impact has been remediated.
Scope of impact: Users in the Canada, Australia, or Israel regions attempting to access their Exchange Online mailboxes leveraging IMAP were impacted.
Start time: Monday, June 16, 2025, at 6:20 AM AST
End time: Tuesday, June 17, 2025, at 9:30 AM AST https://status.dal.ca/service.php?Service=37 2025-06-19 11:01:06 Provider of Centrex landline voicemail to email service has transitioned to a new voicemail messaging portal at bellaliant.ca/vm. Since the transition, some users have reported issues with not receiving voicemail to email messages. If you are experiencing any issues, please email support@dal.ca https://status.dal.ca/service.php?Service=9 2025-06-18 09:20:38 Faulty power equipment has been replaced.
Dentistry 3rd floor network equipment is now back online. https://status.dal.ca/service.php?Service=17 2025-06-18 09:21:03 Faulty power equipment has been replaced.
Dentistry 3rd floor network equipment is now back online. https://status.dal.ca/service.php?Service=17 2025-06-18 08:55:46 There is currently a network outage affecting the 3rd floor of the Dentistry building.
Technicians are on site. https://status.dal.ca/service.php?Service=9 2025-06-18 08:55:31 There is currently a network outage affecting the 3rd floor of the Dentistry building.
Technicians are on site. https://status.dal.ca/service.php?Service=39 2025-06-17 20:04:54 Update 17:45h : The cause of the issue with Teams chat for on campus networks (and VPN connections) has been identified and corrective actions taken. Testing indicates that the service is operating normally. The ITS Operations team will be closely monitoring and any further issues should be reported through support@dal.ca immediately. https://status.dal.ca/service.php?Service=39 2025-06-17 15:28:27 Update 15:30h: The operations team continues to investigate the issue with chat messaging in Teams. https://status.dal.ca/service.php?Service=39 2025-06-17 14:44:36 An issue with Microsoft Teams has been reported and is being investigated by the ITS-Infrastructure Operations.

Thank you for your patience, we will provide a more detailed update soon. https://status.dal.ca/service.php?Service=39 2025-06-17 14:25:39 Teams messaging is currently experiencing an issue with send and receive on Dalhouise networks https://status.dal.ca/service.php?Service=6 2025-06-17 10:05:23 EXCHANGE NOTICE
Users may be unable to access their Exchange Online mailboxes leveraging Internet Message Access Protocol (IMAP)
Service Degradation

Current status: The service provider has determined that an offending Windows update causes the affected infrastructure to enter an unhealthy state, resulting in impact. They're restarting the affected infrastructure while monitoring the affected infrastructure to determine if this remediates impact. https://status.dal.ca/service.php?Service=38 2025-06-17 09:56:06 M365 NOTICE
Users will see failures when performing any operations using the Office 365 Outlook connector
Service Restored

More info: The following services were affected by this event:
- Copilot Studio
- Power Automate
- Power Apps
- Logic Apps
Final status: The service provider was alerted to an issue where users would have seen failures when performing any operations using the Office 365 Outlook connector in Copilot Studio, Power Automate, Power Apps, or Logic apps. While they were in the process of analyzing service health telemetry, system monitoring indicated that the service had returned to normal health. They've confirmed that the issue is no longer occurring and they'll continue to monitor the service to ensure that the problem doesn't happen again.

Start time: Monday, June 16, 2025, at 6:50 PM AST
End time: Monday, June 16, 2025, at 8:20 PM AST https://status.dal.ca/service.php?Service=38 2025-06-17 09:52:03 M365 NOTICE
A subset of users may experience issues with various M365 services
Service Restored

More info: The service provider has confirmed that impact occurred, though was not limited, to the following services:
Exchange Online
- Users may have been unable to access their Exchange Online mailboxes
Teams
- Users may have been unable to create group scenarios, including chats, channels, and Teams
-Users' status information may have been stale
Purview and Defender for Office
- Users may have faced intermittent authentication failures when attempting to access solutions tabs and features in Purview and Defender portal
Final status: After an extended monitoring period, the service provider confirmed that all services and scenarios impacted by this event have recovered.
Scope of impact: A subset of users leveraging Microsoft 365 services were impacted by this event.
Start time: Monday, June 16, 2025, at 6:45 PM AST
End time: Monday, June 16, 2025, at 8:30 PM AST https://status.dal.ca/service.php?Service=43 2025-06-17 08:47:49 Microsoft resolved an issue on June 16/25 where users may have seen failures when performing any operations using the Office 365 Outlook connector in Power Automate or Power Apps. Users may want to review their flows and apps to identify any run issues. https://status.dal.ca/service.php?Service=21 2025-06-16 15:40:38 Resolved:

1) Users opening SharePoint Online or OneDrive-hosted files in File Explorer may have been unable to autosave the files. https://status.dal.ca/service.php?Service=40 2025-06-16 14:49:06 ONEDRIVE NOTICE
Some users opening SharePoint Online or Microsoft OneDrive-hosted files in File Explorer may be unable to autosave files
Service Restored

More info: This specifically affected users opening files within M365 apps, such as Word or Excel. Users that have access to M365 for the web apps may have used these clients to retain expected autosave functionality.
Final status: The service provider has completed their monitoring to ensure objects are syncing as expected and, after validating the impact is remediated with a subset of affected users, they've confirmed the issue is resolved.
Scope of impact: This issue may have affected any user opening SharePoint Online or OneDrive-hosted files in File Explorer while running the OneDrive sync client version 25.085.0504.0002.
Start time: Monday, May 26, 2025, at 9:00 AM AST
End time: Monday, June 16, 2025, at 1:06 PM AST https://status.dal.ca/service.php?Service=9 2025-06-15 10:55:46 There is no power at the Studley Gym till 14:00 of Sunday June q5th, during this time the network will be affected.

Update
Power has been restored https://status.dal.ca/service.php?Service=39 2025-06-13 15:58:55 TEAMS NOTICE
Users may see failures when interacting with bot-linked actions within adaptive cards in Teams
Service Degradation

Current status: The service provider has received user reports of failures when interacting with bot-linked adaptive cards in Teams. Their investigation has identified that a recent client update contains a code regression, resulting in impact. They've developed a fix and deployment has been initiated. Users will see relief as the fix deployment progresses, and they expect the deployment to complete by the end of next week. https://status.dal.ca/service.php?Service=39 2025-06-13 16:00:38 TEAMS NOTICE
Some users may be unable to join some Teams Walkie Talkie channels
Service Restored

Final status: The service provider has confirmed using their internal service telemetry that their fix remediated impact.

Start time: Monday, May 26, 2025, at 9:00 PM AST
End time: Thursday, June 12, 2025, at 1:50 PM AST https://status.dal.ca/service.php?Service=38 2025-06-13 11:28:28 M365 NOTICE
Intermittent slowness and errors with authentication features
Service Restored

User impact: Users may have experienced intermittent slowness or errors when trying to perform Authentication management processes.
More info: Authentication related features that may have experienced impact:
- Admins may have been unable to add Multifactor Authentication (MFA) sign-in methods to users
- Users may have experienced errors when attempting to perform self-service password resets
- Users may have experienced issues when viewing or registering authentication methods in MySignIns

Final status: The service provider has completed the configuration changes, and telemetry shows that the service has recovered.

Start time: Friday, June 13, 2025, at 1:00 AM AST
End time: Friday, June 13, 2025, at 8:35 AM AST https://status.dal.ca/service.php?Service=39 2025-06-13 11:05:00 TEAMS NOTICE
Some users may be unable to join some Teams Walkie Talkie channels
Service Degradation

Current status: The service provider is performing their final internal validations for the fix to address the membership validation issues before deploying it throughout the affected infrastructure. https://status.dal.ca/service.php?Service=39 2025-06-13 11:07:27 TEAMS NOTICE
Some users may be unable to start a chat with a distribution group within Teams
Service Restored

Final status: The fix has completed deploying to the majority of the affected environments; however, the deployment to a specific portion of an affected environment failed. The service provider has rerouted the remaining affected traffic to an alternate service infrastructure and have validated internally that impact is remediated.

Start time: Wednesday, June 4, 2025, at 12:29 PM AST
End time: Friday, June 13, 2025, 2:00 AM AST https://status.dal.ca/service.php?Service=21 2025-06-12 14:50:01 Active:

1) Users opening SharePoint Online or OneDrive-hosted files in File Explorer may be unable to autosave the files. This specifically affects users opening files within Microsoft 365 apps. Users that have access to Microsoft 365 for the web apps may use these clients to retain expected autosave functionality.

Resolved:

1) Some users are intermittently unable to open some myDal/SharePoint and OneDrive lists in Microsoft Lists. https://status.dal.ca/service.php?Service=21 2025-06-11 14:37:37 Active:

1) Some users are intermittently unable to open some myDal/SharePoint and OneDrive lists in Microsoft Lists.

2) Users opening SharePoint Online or OneDrive-hosted files in File Explorer may be unable to autosave the files. This specifically affects users opening files within Microsoft 365 apps. Users that have access to Microsoft 365 for the web apps may use these clients to retain expected autosave functionality. https://status.dal.ca/service.php?Service=39 2025-06-10 10:14:07 TEAMS NOTICE
Users may have been shown the same meeting room repeatedly when selecting 'Add Location' to a Teams meeting
Service Restored

More info: Users may have been shown repeated meeting rooms when selecting 'Add Location' to a Teams meeting from the Teams calendar, even when the provided room was outside the building room list.
Users were able to schedule meetings in the correct meeting room using the Outlook calendar while the service provider worked to resolve this issue.
Final status: The service provider has received confirmation that impact to end users has been remediated.
Start time: Monday, April 7, 2025, at 11:07 PM AST
End time: Thursday, June 5, 2025, at 2:56 AM AST https://status.dal.ca/service.php?Service=38 2025-06-10 10:09:31 M365 NOTICE
Some users may intermittently be unable to access, or may experience latency with various M365 services
Service Restored

More info: This issue affected a small subset of users intermittently and most users would likely have not encountered this issue. Affected users may have seen the following error message while attempting to access impacted services, "503 Service Temporarily Unavailable". Examples of some impacted M365 services were Fabric, Power BI, and SharePoint Online. Additionally, Defender for Cloud Apps was affected specifically when users or admins leveraged Conditional Access App Control (CAAC) actions.
Final status: The service provider has completed implementing improvements on the portion of infrastructure and confirmed with monitoring internal telemetry that the impact is remediated.
Start time: Monday, June 9, 2025, at 10:31 AM AST
End time: Monday, June 9, 2025, at 3:30 PM AST https://status.dal.ca/service.php?Service=38 2025-06-10 10:06:42 M365 NOTICE
Some users may experience intermittent latency and issues accessing various M365 services
Service Degradation

More info: This issue affects a small subset of users intermittently and most users will likely not encounter this issue. Affected users may see the following error message while attempting to access impacted services, "503 Service Temporarily Unavailable". Examples of some impacted M365 services are Fabric, Power BI, and SharePoint Online. Additionally, Defender for Cloud Apps is affected specifically when users or admins leverage Conditional Access App Control (CAAC) actions.
Current status: The service provider identified a portion of infrastructure responsible for accessing various M365 services isn't performing as efficiently as possible, resulting in timeouts when users attempt to access the affected services and applications. They're implementing improvements on the portion of infrastructure to better handle and process requests in order to remediate impact. https://status.dal.ca/service.php?Service=6 2025-06-09 12:31:12 EXCHANGE NOTICE
Some users may experience inconsistent behavior with the ‘Track email and document open rates’ feature
Service Degradation

More info: Affected users may see error messages or the ‘Track email and document open rates’ feature in the Viva Insights Add-in for Outlook not appearing despite meeting the criteria of having at least five recipients and being sent from a user mailbox hosted on Exchange Online with a valid service plan. This feature is available to users with the MyAnalytics (Full) service plan included in Office 365 E5.
Current status: The service provider has identified that a recent service update, intended to change license checking logic, inadvertently introduced a code regression that's resulting in impact. They're developing and internally validating a fix to repair regression, in order to remediate impact. Once the fix has been validated, they'll begin a deployment to the affected infrastructure. https://status.dal.ca/service.php?Service=38 2025-06-09 12:17:16 M365 NOTICE
Users can't get some calendar information through Graph APIs in various M365 services and receive a 500 error
Service Degradation

More info: Impact is specific to users who have added a shared consumer mailbox to their calendar.
Impact may manifest within any service leveraging Graph APIs to fetch shared consumer mailbox calendar information, including Teams and Exchange Online.
Current status: This is a continuation of the event previously communicated under TM1087575 with an updated iteration of the impact scenario. The service provider has finalized the validation of their code fix for this issue and are beginning its deployment throughout the affected environment. https://status.dal.ca/service.php?Service=39 2025-06-05 11:20:39 TEAMS NOTICE
Some users may be unable to use the Graph API to leverage some Teams scenarios
Service Restored

More info: Some of the affected scenarios consist of the following:
- Teams
- Teams Notifications
- Channels
- Chat management
- Access to messaging
Final status: After a period of monitoring service health metrics, the service provider has validated their rollback of the offending change has resolved impact and users are able to utilize the Graph API to leverage previously affected Teams scenarios.
Scope of impact: Some users who were attempting to utilize the Graph API to leverage some Teams scenarios may have been impacted by this event.
Start time: Tuesday, June 3, 2025, at 8:00 PM AST
End time: Wednesday, June 4, 2025, at 5:43 PM AST https://status.dal.ca/service.php?Service=40 2025-06-05 11:12:57 ONEDRIVE NOTICE
Some users opening SharePoint Online or OneDrive-hosted files in File Explorer may be unable to autosave files
Service Degradation

More info: This specifically affects users opening files within M365 apps. While the service provider is focused on remediation, users that have access to M365 for the web apps may use these clients to retain expected autosave functionality.
Current status: The serviec provider has identified a recent OneDrive sync client build update, version 25.085.0504.0002, contains an error that's preventing the app from behaving as expected during the upgrade, which is leading to this impact. They've identified this build began deploying to users on Monday, May 26, 2025, and the deployment increased in saturation to a larger degree on Thursday, May 29, 2025. They're continuing our review of the problematic build to refine their understanding of the root cause, which will help to identify a safe and effective action plan for addressing the impact. https://status.dal.ca/service.php?Service=39 2025-06-05 11:10:14 TEAMS NOTICE
North America users' legacy SIP Gateway devices may not be able to connect to Teams or make calls
Service Restored

Final status: The issue has been successfully mitigated after the service provier rolled back the change and diverted traffic away from the affected infrastructure. They've verified that the service is healthy by monitoring telemetry and confirming resolution with previously affected customers.
Start time: Wednesday, June 4, 2025, at 11:05 AM AST
End time: Wednesday, June 4, 2025, at 4:00 PM AST https://status.dal.ca/service.php?Service=21 2025-06-05 09:01:25 Active:

1) Users opening SharePoint Online or OneDrive-hosted files in File Explorer may be unable to autosave the files. This specifically affects users opening files within Microsoft 365 apps. Users that have access to Microsoft 365 for the web apps may use these clients to retain expected autosave functionality. https://status.dal.ca/service.php?Service=39 2025-06-04 12:58:25 TEAMS NOTICE
North America users' Microsoft Teams Rooms (MTR) devices may not be able to connect to Teams or make calls
Service Degradation

Current status: The service provider is reviewing details provided by user reports of MTR Session Initiation Protocol (SIP) devices and service healthy telemetry for this affected functionality to determine their course of action for identifying and addressing the underlying issue. https://status.dal.ca/service.php?Service=6 2025-06-04 11:40:43 EXCHANGE NOTICE
Some users intermittently may not be receiving push notifications for Outlook mobile on iOS and Android
Service Restored

Final status: The service provider has confirmed through service availability and failure rate monitoring that rebalancing Outlook mobile push notification traffic has resolved the issue.
Scope of impact: The problem impacted some users' push notifications for Outlook mobile on iOS and Android.
Start time: Tuesday, June 3, 2025, at 3:53 AM AST
End time: Tuesday, June 3, 2025, at 5:42 PM AST
Root cause: A service that Outlook mobile push notification requests depend on wasn't consistently processing those notifications, resulting in impact. https://status.dal.ca/service.php?Service=6 2025-06-04 10:18:11 EXCHANGE NOTICE
Group owners may be unable to create new or modify existing inbox rules for M365 Groups in Outlook on the web
Service Restored

More info: Group owners weren't presented any conditions or actions to select when creating or modifying rules using Outlook on the web.
Final status: The service provider has confirmed with users that this issue is resolved as a result of reverting the offending update.
Start time: Tuesday, May 20, 2025, at 3:00 PM AST
End time: Tuesday, June 3, 2025, at 3:21 PM AST https://status.dal.ca/service.php?Service=6 2025-06-03 09:32:53 EXCHANGE NOTICE
Some group owners can't create new or modify existing inbox rules for M365 Groups using Outlook on the web
Service Degradation

More info: Group owners aren't presented any conditions or actions to select when creating or modifying rules using Outlook on the web.
Current status: The service provider has identified a recent service update to Outlook on the web contains a code issue that's preventing conditions or actions from appearing when group owners attempt to create new or modifying existing inbox rules for MGroups. They're further investigating the offending update to determine an efficient remediation plan. https://status.dal.ca/service.php?Service=34 2025-06-01 10:05:10 The Turnitin service is currently unavailable. https://status.dal.ca/service.php?Service=9 2025-06-05 10:39:54 Sexton power restored https://status.dal.ca/service.php?Service=9 2025-05-30 09:16:43 Network outage at Sexton Campus due to Nova Scotia Power. https://status.dal.ca/service.php?Service=21 2025-05-29 08:27:12 Resolved:

1) Users may have been unable to open some custom document templates within myDal/SharePoint. https://status.dal.ca/service.php?Service=21 2025-05-28 14:33:59 Active:

1) Users may be unable to open some custom document templates within myDal/SharePoint.

Resolved:

1) Users may be unable to search in myDal/SharePoint. https://status.dal.ca/service.php?Service=37 2025-06-03 09:25:17 Ticket ID: 21071 (Maintenance - Scheduled - Critical)
Start Date: May 27, 2025 09:30 PM EST
End Date: May 28, 2025 06:00 AM EST
Cause: Hardware - Software upgrade

Service Restored https://status.dal.ca/service.php?Service=36 2025-06-03 09:18:46 Eastlink Change Control Completion Notice


Customer: Canary NOC

Change Control ID : 2030153

Start Date: 2025-05-27

End Date: 2025-05-27

Country: Canada

Location Of Work: St Johns - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 01:00 Newfoundland

Affected Circuits:
00152705 - Canary NOC - Memorial University 228 Elizabeth Ave, St John's, NL <> Dalhousie 6225 University Ave, Halifax, NS

Service Impact: Your services will be impacted while we do expedited replacement of a failing card. https://status.dal.ca/service.php?Service=21 2025-05-27 09:35:43 Active:

1) Users may be unable to search in myDal/SharePoint.

2) Users may be unable to open some custom document templates within myDal/SharePoint. https://status.dal.ca/service.php?Service=37 2025-05-27 14:43:54 Ticket ID: 21071 (Maintenance - Scheduled - Critical)
Start Date: May 27, 2025 09:30 PM EST
End Date: May 28, 2025 06:00 AM EST
Cause: Hardware - Software upgrade

Service Outage Details
During this event, users could have trouble using one of the specified services in the specified regions. Active calls will drop for the PTT Subscribers who are on active calls during the switch over/back between Primary and Geo. New calls can be initiated after 30 sec. Any subscriber will face the above-described impact twice during the maintenance window

Impacted Services
Push to Talk https://status.dal.ca/service.php?Service=17 2025-06-18 09:23:55 Network has been restored in the Weldon Law and Art Centre buildings https://status.dal.ca/service.php?Service=36 2025-05-23 10:53:50 Eastlink New Change Control Notice


Type Of Work: Expedite

Customer: Canary NOC

Change Control ID : 2030153

Start Date (yyyy-mm-dd): 2025-05-27

End Date (yyyy-mm-dd): 2025-05-27

Country: Canada

Location Of Work: St Johns - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 01:00 Newfoundland

Affected Circuits:
00152705 - Canary NOC - Memorial University 228 Elizabeth Ave, St John's, NL <> Dalhousie 6225 University Ave, Halifax, NS

Service Interruption Duration: less than 20 minute https://status.dal.ca/service.php?Service=9 2025-05-26 16:27:01 Network disruptions in the Weldon Law and Art Centre buildings due to work being performed on building power. https://status.dal.ca/service.php?Service=17 2025-05-26 16:27:19 Network disruptions in the Weldon Law and Art Centre buildings due to work being performed on building power. https://status.dal.ca/service.php?Service=39 2025-05-26 08:18:39 Some teams or channels may not be displaying within the Microsoft Teams mobile app

Issue ID: TM1079821
Affected services: Microsoft Teams
Status: Service degradation
Issue type: Advisory
Start time: May 21, 2025, 10:37 PM ADT

User impact
Users may be unable to see some teams or channels displayed in the Microsoft Teams mobile app.

Scope of impact
Any user may be unable to see some teams or channels displayed in the Microsoft Teams mobile app.

Root cause
Some components of service infrastructure responsible for supporting the Microsoft Teams mobile app are missing a code pathway necessary for generating some teams or channels, leading to impact.


Current status
May 23, 2025, 4:36 PM ADT
We've completed developing the previously mentioned fix to restore the missing code pathway and repair this issue, and we're validating the fix for efficacy before implementing it within the impacted service environment. We're aiming to complete the validation and deployment processes by our next scheduled communications update, at which time we'll monitor our service health telemetry to confirm that impact is remediated.

Next update by:
Tuesday, May 27, 2025 at 6:00 PM ADT https://status.dal.ca/service.php?Service=21 2025-05-23 13:23:02 Active:

1) Users may be unable to open some custom document templates within myDal/SharePoint. https://status.dal.ca/service.php?Service=37 2025-05-22 09:24:54 Ticket ID: 21067 (Maintenance - Scheduled - Medium)
Start Date: May 21, 2025 09:30 PM EST
End Date: May 22, 2025 06:00 AM EST
Cause: Upgrade - Software

Service Outage Details
? Active calls will drop for the PTT Subscribers who are on active calls during the switch over/back between Primary and Geo. New calls can be initiated after 30 sec. ? Any subscriber will face the above-described impact twice during the maintenance window

Impacted Services
Push to Talk

Impacted Locations / Sites
Canada https://status.dal.ca/service.php?Service=39 2025-06-03 09:30:39 TEAMS NOTICE
Users may be unable to load some shared channel messages in Teams
Service Restored

No longer showing on Microsoft's Health Services page https://status.dal.ca/service.php?Service=21 2025-05-21 09:19:23 Resolved:

1) Users may not receive any results for video analytics within Microsoft Stream on myDal/SharePoint. https://status.dal.ca/service.php?Service=9 2025-05-21 09:17:45 CAUTION: The Sender of this email is not from within Dalhousie.

Eastlink Change Control Completion Notice


Customer: Canary NOC

Change Control ID : 2024696

Start Date: 2025-05-21

End Date: 2025-05-21

Country: Canada

Location Of Work: St Johns - NL

Reason For Work: Repair

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - Canary NOC - Memorial University 228 Elizabeth Ave, St John's, NL <> Dalhousie 6225 University Ave, Halifax, NS

Service Impact: Your services will be impacted while we perform a Expedited Transport Card reset on troubled equipment. https://status.dal.ca/service.php?Service=36 2025-05-14 15:08:28 CHANGE CONTROL NOTICE

Type Of Work: Expedite

Customer: Canary NOC

Change Control ID : 2024696

Start Date (yyyy-mm-dd): 2025-05-21
End Date (yyyy-mm-dd): 2025-05-21

Location Of Work: St Johns - NL

Reason For Work: Repair

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - Canary NOC - Memorial University 228 Elizabeth Ave, St John's, NL <> Dalhousie 6225 University Ave, Halifax, NS

Service Interruption Duration: less than 10 minute

Service Impact:
Your services will be impacted while we perform a Expedited Transport Card reset on troubled equipment. https://status.dal.ca/service.php?Service=9 2025-05-06 14:46:08 CHANGE CONTROL NOTICE
Type Of Work: Expedite

Change Control ID : 2017309

Start Date (yyyy-mm-dd): 2025-05-21
End Date (yyyy-mm-dd): 2025-05-21

Location Of Work: Mabou - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 04:00 Atlantic

Affected Circuits:
00144649 - Dalhousie 10Gig - UPEI Vet Collage, Charlottetown, PE <> St John's, NL

Service Interruption Duration: 2 hours

Service Impact:
Your services will be impacted while we do expedite replacement of failing equipment. https://status.dal.ca/service.php?Service=9 2025-05-21 09:20:21 CAUTION: The Sender of this email is not from within Dalhousie.

Eastlink Change Control Completion Notice


Customer: Dalhousie

Change Control ID : 2017309

Start Date: 2025-05-21

End Date: 2025-05-21

Country: Canada

Location Of Work: Mabou - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 04:00 Atlantic

Affected Circuits:
00144649 - Dalhousie 10Gig - UPEI Vet Collage, Charlottetown, PE <> St John's, NL

Service Impact: Your services will be impacted while we do expedite replacement of failing equipment. https://status.dal.ca/service.php?Service=38 2025-05-20 10:31:50 Status
Service Degradation
MO1077450

Details


Title: Some users may encounter delays of up to 24 hours for people suggestions in Exchange Online and Teams

User impact: Users may encounter delays of up to 24 hours for people suggestions in Exchange Online and Teams.

More info: Specifically, some users may encounter delays of up to 24 hours from the first time a person has been contacted to them showing up in Exchange Online and Teams people suggestions.

Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Next update by: Monday, May 19, 2025, at 5:00 PM UTC