Dalhousie Status Page https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Sat, 19 Sep 2020 09:12:41 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-15 08:45:38 Carlton: LSRI North Tower: There will be a 2 minute rolling network disruption on the 2nd floor of LSRI North Tower building between 8:00 AM and 4:00 PM due to network upgrade O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2020-09-18 10:39:45 Teams issue resolved O365 - Email: Disruption https://status.dal.ca/service.php?Service=6 2020-09-18 08:55:34 EXCHANGE ONLINE SERVICE ALERT
Title: Users with Android 8 devices may be unable to send email in the Outlook mobile app
User Impact: Users may be unable to send email in the Outlook mobile app when using an Android 8 device.
More info: Users may see the 'send' button grayed out on their screen, preventing them from sending email.
Current status: Service provider has determined that a recent service update is unexpectedly causing issues with Android 8 Outlook mobile. They've developed and deployed a fix for the issue and are monitoring the deployment progress.
Scope of impact: This could potentially affect any of your users attempting to send email through the Outlook mobile app on their Android 8 devices.
Start time: Saturday, September 12, 2020, at 7:00 AM UTC
Root cause: A recent standard service update is causing unexpected impact to the Outlook mobile app for Android 8 devices.
Telephone: Notice https://status.dal.ca/service.php?Service=37 2020-09-18 08:47:50 MOBILE NETWORK NOTIFICATION
Service Restored
Start Date : Sep 17, 2020 04:12 PM ADT
End Date : Sep 17, 2020 07:57 PM ADT
Cause : Issue with the network
Service Outage Details: Customer might be unable to retrieve and have voicemail deposit.
Impacted Services: Voicemail
Impacted Locations: Canada
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-09-18 09:04:16 TEAMS SERVICE ALERT
Service Restored
Title: Users intermittently may experience delayed results from chat searches within Teams
User Impact: Users intermittently may have experienced delayed results from chat searches within the Teams service.
More info: Users may have also found they were unable to @mention other users in teams and channels, as well as experience an increase in latency when viewing user profiles.
Final status: After extended monitoring, service provider has confirmed the service is healthy in the affected environments after the update process had completed, and the impact is mitigated.
Scope of impact: Any user attempting to search within Teams chats intermittently may have been impacted.
Start time: Thursday, September 17, 2020, at 2:50 PM ADT
End time: Thursday, September 17, 2020, at 6:50 PM ADT
Root cause: The portion of infrastructure which facilitates the search functionality for Teams within your environment unexpectedly began to process traffic inefficiently during a routine service update.
Telephone: Disruption https://status.dal.ca/service.php?Service=37 2020-09-18 08:44:47 MOBILE NETWORK NOTIFICATION
Start Date : Sep 17, 2020 04:12 PM ADT
Cause : Issue with the network
Service Outage Details: Customer might be unable to retrieve and have voicemail deposit.
Impacted Services: Voicemail
Impacted Locations: Canada
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-09-18 09:01:21 TEAMS SERVICE ALERT
Title: Users may experience delayed results from chat searches within Teams
User Impact: Users may experience delayed results from chat searches within the Teams service.
Current status: We're analyzing available diagnostic information to identify the source of this issue.
Scope of impact: Any user attempting to search within Teams chats may be impacted.
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2020-09-17 13:09:41 OFFICE 365 SUITE SERVICE ALERT
Extended Recovery
Title: Users in China can't view live events in Stream when using a specific third-party carrier
User Impact: Users in China are unable to view live events in Streams as they occur through a specific third-party carrier.
More info: This event previously also affected the ability to play back live events after they occurred. On Friday, July 24, 2020, at 4:44 PM ADT, a fix was deployed that mitigated impact to playing back live events.
Current status: The Service provider is continuing the internal validation of a potential long-term fix, which is taking more time than initially expected.
Scope of impact: This issue only affects tenants who are hosted outside of China, but have users accessing the service from within China and from a specific third-party carrier.
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-17 07:47:04 Work completed. O365 - Email: Disruption https://status.dal.ca/service.php?Service=6 2020-09-18 08:51:05 EXCHANGE ONLINE SERVICE ALERT
Extended Recovery
Title: A very limited number of users may intermittently be unable to access Exchange Online via any connection method
User Impact: Users may be intermittently unable to access Exchange Online via any connection method.
Current status: Service provider has expanding their error data collection effort to be more inclusive and require additional time to collect and subsequently analyze this data to help them determine the source of the issue and develop an approach to mitigation.
Scope of impact: This issue could potentially affect a very limited number of your users intermittently if they are routed through the affected infrastructure. It’s unlikely that many users would report impact related to this event.
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-09-17 08:51:26 TEAMS SERVICE ALERT
Extended Recovery
Details
Title: Any user who is given control by a presenter during a Teams meeting is unable to control the screen
User impact: Users who are given control by a presenter during a Teams meeting are unable to control the screen.
More info: Depending on how impact is presenting itself for your organization, there are workarounds available. If no mouse or keyboard actions are working, users may click on one of the side rail items (such as Chat, Teams or Calendar) and then return to the meeting screen to mitigate impact. If a user has issues controlling the top of the screen, the sharer needs to move the shared app (such as a web browser or the Outlook client) down 40 pixels to mitigate the impact.
Current status: We've confirmed that the fix has been validated and has started to deploy to the affected environments. We're monitoring the fix to ensure it progresses successfully, and we suspect that the fix should complete by Monday, September 21, 2020.
Scope of impact: Your organization is affected by this event, and this issue could impact any of your users that are provided control by a presenter during a Teams meeting.
Estimated time to resolve: Based on current deployment progress, we expect this problem to be resolved by Monday, September 21, 2020.
Root cause: A recent service update is preventing users who are given control by a presenter during a Teams meeting from controlling the screen.
Network - General: Outage https://status.dal.ca/service.php?Service=9 2020-09-16 18:06:32 The VPN issue, first reported on the 8th, continues to be a problem. Our vendor has recommended a possible fix. To that end, the VPN firewall will be rebooted at 10PM tonight. Outage should be under 10 minutes. O365 - General: Notice https://status.dal.ca/service.php?Service=38 2020-09-16 13:35:57 Start time: Wednesday, September 16, 2020, at 11:39 AM UTC
End time: Wednesday, September 16, 2020, at 2:30 PM UTC
Root cause: An unexpected spike in user traffic caused a portion of infrastructure responsible for directing user requests to perform below acceptable thresholds.
Next steps:
- We're reviewing the affected infrastructure for improved performance and potential automated recovery options to reduce or avoid similar impact in the future.
This is the final update for the event.
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2020-09-16 11:31:54 O365 PLANNER & PRAISE ACCESS DEGRADATION.Title: Some users may be unable to access the Planner or Praise app in Microsoft Teams ID: TM222300 Status Service Degradation; Details:
Title: Some users may be unable to access the Planner or Praise app in Microsoft Teams
User Impact: Users may be unable to access the Planner or Praise app in Microsoft Teams.
Current status: We're reviewing system logs to identify the source of the issue.
Scope of impact: Your organization is affected by this event, and impact is specific to users who are served through the affected infrastructure. Next update by: Wednesday, September 16, 2020, at 4:00 PM UTC
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-16 10:14:56 Network Restored Network - General: Outage https://status.dal.ca/service.php?Service=9 2020-09-16 08:55:18 N-Building Sexton: Network outage. Technician is investigating. Instructional Technologies (Brightspace): Disruption https://status.dal.ca/service.php?Service=34 2020-09-14 13:32:20 Some users may be experiencing issues with Panopto in their Brightspace courses. We are currently working with Panopto to identify and resolve the issue. O365 - Email: Disruption https://status.dal.ca/service.php?Service=6 2020-09-14 08:45:07 EXCHANGE ONLINE SERVICE ALERT
Title: Some users may intermittently be unable to access Exchange Online via any connection method
User Impact: Users may be unable to access Exchange Online via any connection method.
Current status: We're continuing to analyze system logs for more information on what is causing the issue.
Scope of impact: This issue could potentially affect a very limited number of your users intermittently if they are routed through the affected infrastructure. For most customers, it's unlikely that many users would report impact related to this event.
Start time: Tuesday, August 25, 2020, at 8:00 PM ADT
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-15 16:05:20 Killam Basement : There will be brief network brief disruptions(2-3 minutes) while connections are being moved from the old switches to the new switches. This should not effect the Service Desk or Client Services areas..


Due to the length of time to complete G40A, B114 will carry over into tomorrow.

Complete!!!
O365 - Email: Notice https://status.dal.ca/service.php?Service=6 2020-09-14 08:42:57 EXCHANGE ONLINE SERVICE ALERT
Service Restored
Title: Approximately three percent of users may have been intermittently unable to sign into the Outlook mobile app
User Impact: Users may have been intermittently unable to sign into the Outlook mobile app.
More info: Affected users may have also be unable to see or update profile images.
Final status: Service provider has determined the code fix has deployed successfully and after careful monitoring, confirmed that the issue is now resolved.
Scope of impact: Impacted was limited to approximately three percent of users serviced by the affected infrastructure.
Start time: Wednesday, August 19, 2020, at 3:00 AM ADT
End time: Monday, September 14, 2020, at 6:55 AM ADT
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-13 12:34:34 Killam Ground Floor : There will be brief network disruptions(2-3 minutes) while connections are being moved from the old switches to the new ones.

Rooms effected : G40,G60,G80,G90,Lobby,G65,G56,G94,G95,G56,Circulation Desk,G121-G141

Will require one more hour to complete. Will finish tomorrow morning starting at 8.

Completed
Network - General: Disruption https://status.dal.ca/service.php?Service=9 2020-09-12 11:27:52 OSB - There will be a short network outage int he building Saturday from 11:30am to 12:30pm. Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-10 14:41:09 1321 Edward Street - Network has been restored. O365 - General: Notice https://status.dal.ca/service.php?Service=38 2020-09-10 14:31:11 OFFICE FOR WEB SERVICE ALERT
Service Restored
Title: Users aren't seeing automatic sensitivity labels applied in Office for the web clients
User Impact: Users may not see automatic sensitivity labels applied within Office for the web for Word, Excel, and PowerPoint.
More info: Users were still able to manually apply sensitivity labels.
Final status: The deployment process has completed and service provider has confirmed via telemetry that the issue has been resolved. They’ve also taken steps to ensure the fix will not encounter the same issue that caused it to be reverted.
Scope of impact: This may have affected any documents opened within Word Online, Excel Online, and PowerPoint Online.
Start time: Friday, September 4, 2020, at 4:00 PM ADT
End time: Thursday, September 10, 2020, at 12:00 PM ADT
Root cause: A fix that addressed a code issue, which was introduced in an update that intended to improve sorting behavior of sensitivity labels in Office for the web, had been reverted.
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-10 10:14:45 1321 Edward Street - There will be a network outage for an upgrade from 10am - 1pm. Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-10 13:44:09 Killam Ground Floor: There will be brief network disruptions(2-3 minutes) while connections are being moved from the old switches to the new switches located in closet 0G67.

Areas affected : G65,G60,G67,G42,G90,G80,G70,G1-G9,G40,G56,G54,G45 and Admin office

Will require at least one more hour or more on Thursday.

Completed.
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2020-09-09 12:32:57 OFFICE FOR WEB SERVICE ALERT
Title: Users aren't seeing automatic sensitivity labels applied in Office for the web clients
User Impact: Users may not see automatic sensitivity labels applied within Office for the web for Word, Excel, and PowerPoint.
Current status: Service provider has identified that impact associated with OO221646 persists. They're analyzing deployment cycles to determine the source of the issue.
Scope of impact: This may affect any documents opened within Word Online, Excel Online, and PowerPoint Online.
General IT Services: Notice https://status.dal.ca/service.php?Service=8 2020-09-09 08:12:18 Many of the services under nandstools.dal.ca are moving today. You may notice some application differences or brief outages. If you still experience problems after today (2020-09-09) please contact support@dal.ca. Network - General: Disruption https://status.dal.ca/service.php?Service=9 2020-09-08 16:32:19 There is a current issue with the university's remote access VPN service. Existing connections continue to work but users are seeing issues starting a new connection.

We are working with our vendor to identify the problem.
O365 - General: Notice https://status.dal.ca/service.php?Service=38 2020-09-08 15:03:25 OFFICE FOR WEB SERVICE ALERT
Service Restored
Title: Users aren't seeing automatic sensitivity labels applied in Office for the web clients
User Impact: Users may not see automatic sensitivity labels applied within Office for the web, including Word, Excel, and PowerPoint.
More info: This issue only affected automatic sensitivity labels; however, users were still able to manually apply sensitivity labels.
Final status: We've confirmed that the code fix has completed deployment to the affected environments and verified that this issue has been resolved based on telemetry.
Scope of impact: This may have affected any documents opened within Word Online, Excel Online, and PowerPoint Online.
Start time: Thursday, September 3, 2020, at 12:00 PM ADT
End time: Tuesday, September 8, 2020, at 12:00 PM ADT
Root cause: A code update intended to improve the sorting behavior of sensitivity labels in the client unexpectedly caused the automatic sensitivity labels to return as null within the Office for the web clients.
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-08 11:53:33 1312 Robie Street - There will be a brief outage in the network for an upgrade from 12pm-2pm. Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-04 10:56:54 Carlton: LSRI North Tower: There will be a 2 minute rolling network disruption on the 2nd floor of LSRI North Tower building between 8:00 AM and 4:00 PM due to network upgrade. O365 - OneDrive: Notice https://status.dal.ca/service.php?Service=40 2020-09-05 14:19:15 The OneDrive content loading issue has been resolved. O365 - myDal/SharePoint: Notice https://status.dal.ca/service.php?Service=21 2020-09-05 14:18:56 The myDal/SharePoint site loading issue has been resolved. O365 - OneDrive: Disruption https://status.dal.ca/service.php?Service=40 2020-09-05 13:45:39 Users may experience delays or problems loading OneDrive content. Microsoft is investigating this issue. O365 - myDal/SharePoint: Disruption https://status.dal.ca/service.php?Service=21 2020-09-05 13:40:02 Users may experience delays or problems loading myDal/SharePoint sites. Microsoft is investigating this issue. O365 - OneDrive: Disruption https://status.dal.ca/service.php?Service=40 2020-09-08 09:14:34 ONEDRIVE FOR BUSINESS SERVICE ALERT
Title: Users may experience delays or problems loading OneDrive for Business content
User Impact: Users may experience delays or problems loading OneDrive for Business content.
Current status: Service provider has identified a networking error that is causing a portion of infrastructure facilitating access to OneDrive for Business content to stop operating at acceptable levels. They're working to route traffic around the affected infrastructure and restore access to the service.
Scope of impact: Impact is specific to users attempting to access OneDrive for Business content on the affected infrastructure.
Root cause: A networking error is preventing a portion of infrastructure facilitating access to OneDrive for Business content from operating at acceptable levels.
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-09-09 09:02:15 TEAMS SERVICE ALERT
Title: Users who are given control by a presenter during a Teams meeting are unable to control the screen
User Impact: Users who are given control by a presenter during a Teams meeting are unable to control the screen.
Current status: Service provider has determined that a recent service update is causing the problem. They're developing a fix, which is expected to take an extended period of time to complete as they need to make sure that it doesn’t negatively impact any additional aspects of the Teams service. They're expecting for the validation of the fix to complete by Tuesday, September 15, 2020, at which time they're aiming to provide an ETA for the deployment of the fix and the remediation of impact.
Scope of impact: This issue could impact any of your users that are given control during a meeting. Our telemetry suggests that approximately three percent of meetings may experience impact.
Root cause: A recent service update is preventing users who are given control by a presenter during a Teams meeting from controlling the screen.
General IT Services: Notice https://status.dal.ca/service.php?Service=8 2020-09-04 11:06:10 The issue with logins has been corrected. General IT Services: Disruption https://status.dal.ca/service.php?Service=8 2020-09-04 10:51:17 There are some issues with login to various applications today. Technicians are aware and are working towards a resolution. Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-04 14:46:40 Killam 1st Floor : There will be brief disruptions(2-3 minutes in length) while connections are moved from old switches to the new ones. This should not effect circulation area, G40 or the admin offices.

Completed one closet on the 1st floor. 0G67 and G40A are next
O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2020-09-04 09:15:51 TEAMS SERVICE ALERT
Title: Some users are receiving an erroneous message that uploading recordings to Stream failed
Service Restored
User Impact: Users may have received an incorrect error when ending a recorded Teams meeting.
More info: Please note that Service Provider updated this communication to better reflect the end-user experience. Users affected by this issue may have received the error "Recording failed to upload to Stream. Download expires in 20 days.” The error message was inadvertent as these types of recordings were no longer intended to be sent to Stream.
Meetings recorded before August 20, 2020, were not affected by this change, which now makes recordings available in the meeting chat to download for 20 days.
Please reference the Message Center post MC218985 for additional information regarding Teams recording changes that took place following the license change on August 20, 2020, for more information visit: https://docs.microsoft.com/en-us/stream/portal-upload-teams-meeting-recording.
Final status: We've confirmed that our fix has completed deployment and saturated to 100 percent of the affected environment, mitigating impact.
Scope of impact: Your organization was affected by this event, and this issue affected how users access Teams meeting recordings.
Start time: Monday, August 24, 2020, at 4:00 PM ADT
End time: Thursday, September 3, 2020, at 3:00 PM ADT
O365 - myDal/SharePoint: Notice https://status.dal.ca/service.php?Service=21 2020-09-04 09:08:01 SHAREPOINT ONLINE SERVICE ALERT
Service Restored
Title: All users can't share items with, or grant permissions to, "everyone except external users" group in SharePoint Online
User Impact: Users couldn't share items with, or grant permissions to, "everyone except external users" group in SharePoint Online.
Final status: Service provider has completed deploying the fix to the affected environments and confirmed with affected users that this issue has been mitigated.
Scope of impact: All users may have experienced impact.
Start time: Monday, August 30, 2020, at 11:24 PM ADT
End time: Thursday, September 3, 2020, at 2:54 PM ADT
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2020-09-08 15:01:27 OFFICE FOR WEB SERVICE ALERT
Title: Users aren't seeing automatic sensitivity labels applied in Office for the web clients
User Impact: Users may not see automatic sensitivity labels applied within Office for the web, including Word, Excel, and PowerPoint.
More info: This issue only affects automatic sensitivity labels; however, users are still able to manually apply sensitivity labels.
Current status: Service Provider has identified a recent code update intended to improve the sorting behavior of sensitivity labels in the client unexpectedly caused the automatic sensitivity labels to return as null within the Office for the web clients. They're developing a targeted code fix and will provide a deployment timeline estimate once available.
Scope of impact: This may affect any documents opened within Word Online, Excel Online, and PowerPoint Online.
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-03 16:45:36 Killam 2nd Floor : There will be brief disruptions(2-3 minutes)while connections are moved from the old switches to the new.

1st Floor :There will be brief disruptions(2-3 minutes)while connections are moved from the old switches to the new. Should not effect circulation, G40 or admin offices.

2nd Floor is complete. Took longer than expected, 1st floor will be done at a later date.
O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2020-09-03 09:52:53 TEAMS SERVICE ALERT
Service Restored
Title: All users may experience notification delays in the Shifts app within Teams
User Impact: Users of the Shifts app in Teams may experience notification delays of two or more minutes.
Final status: While service provider was in the process of gathering additional network trace data to isolate the source of the problem, system monitoring indicated that the service had returned to normal health. they've confirmed that the problem is no longer occurring, and will continue to monitor the service to ensure that the problem does not happen again.
Scope of impact: Your organization was affected by this event, and any user of the Shifts app within Microsoft Teams may have been impacted.
Start time: Wednesday, September 2, 2020, at 2:00 PM ADT
End time: Thursday, September 3, 2020, at 0:30 AM ADT
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-02 16:39:05 Killam 2nd Floor: There will be brief network disruptions(2-3 minutes each) while network connections are being moved from the old switches to the new switches.

Finished for the day.
DalOnline: Notice https://status.dal.ca/service.php?Service=22 2020-09-02 07:05:02 Dal Online is now available Banner: PROD database suite which includes: (FAMIS, Lines and Others): Notice https://status.dal.ca/service.php?Service=13 2020-09-02 07:04:35 PROD database and associated application are now available Banner: PROD database suite which includes: (FAMIS, Lines and Others): Outage https://status.dal.ca/service.php?Service=13 2020-09-01 18:59:37 The PROD database and associated applications will be unavailable on Wednesday, Sept 2, from 6 a.m. until 7 a.m. We apologise for the inconvenience. DalOnline: Outage https://status.dal.ca/service.php?Service=22 2020-09-01 18:57:34 Dal Online will be unavailable on Wednesday, Sept 2, from 6 a.m. until 7 a.m. We apologise for the inconvenience. O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2020-09-02 10:43:19 TEAMS SERVICE ALERT
Service Restored
Title: Any user that enters into offline mode in Microsoft Teams is unable to move back to online mode
More info: Affected users would see the message banner indicating that they were in offline mode. Users may have entered an offline state due to a network connectivity issue or by manually selecting to enter offline mode.
Final status: Service provider has confirmed via service monitoring that their fix has prevented further impact from occurring, and that their partial reversion of the offending build and fix deployment have remediated user issues returning to online mode.
Scope of impact: Your organization was affected by this event, and this could impact any of your users that have entered offline mode.
Start time: Tuesday, August 25, 2020, at 4:00 PM ADT
End time: Wednesday, September 1, 2020, at 9:30 PM ADT
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-09-02 08:53:07 Killam : On Tuesday September 1st, there will be network disruptions(2-3 minutes in length) beginning around 9:30am while connections are being moved from the old switches to the new.

Was cancelled until Wednesday, Sept 2.
Telephone: Notice https://status.dal.ca/service.php?Service=37 2020-09-01 09:29:45 CELL PHONE SERVICE ALERT
Service Restored
Start Date : Aug 30, 2020 10:15 AM ADT
End Date : Aug 31, 2020 08:56 PM ADT
Service Outage Details: During this event, users could have trouble using one of the specified services in the specified regions. Customers are unable to connect to port 8000 (High ports) and above.
Impacted Services: HSPA Data Service, LTE Data Service
Impacted Locations: Canada
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-08-31 13:47:13 Dunn Building: network restored. O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-08-31 13:28:30 TEAMS SERVICE ALERT
Service Restored
Title: Any user may experience timeouts when joining conferences calls via PSTN
Final status: Service Provider has determined that a portion of infrastructure facilitating Teams conference calls via PSTN had become unhealthy. they restarted the affected infrastructure and confirmed impact remediation after monitoring the service.
Scope of impact: Your organization was affected by this event, and impact was specific to approximately 2% of users served through the affected infrastructure.
Start time: Monday, August 30, 2020, at 23:00 PM ADT
End time: Monday, August 31, 2020, at 12:00 PM ADT
Network - General: Outage https://status.dal.ca/service.php?Service=9 2020-08-31 11:00:29 Dunn Building: network outage to some users on the 3rd floor. Tech investigating. O365 - Email: Disruption https://status.dal.ca/service.php?Service=6 2020-08-31 08:52:32 EXCHANGE ONLINE SERVICE ALERT
Title: Approximately 3% of users may be unable to sign in to the Outlook mobile app
User Impact: Users may be unable to sign in to the Outlook mobile app.
More info: Users may also be unable to see profile images and may be unable to update images.
Current status: Service Provider is analyzing system error logs to determine possible underlying causes of impact and formulate a mitigation strategy.
Scope of impact: Impacted is limited to approximately 3% of users serviced by the affected infrastructure.
O365 - myDal/SharePoint: Disruption https://status.dal.ca/service.php?Service=21 2020-09-04 09:05:19 SHAREPOINT ONLINE SERVICE ALERT
Title: All users can't share items with or grant permissions to "everyone except external users" group in SharePoint Online
User Impact: Users can't share items with or grant permissions to "everyone except external users" group in SharePoint Online.
Current status: Service provider is creating a fix that they expect will fully remediate impact. they will provide an updated timeline for impact remediation as soon as one becomes available.
Scope of impact: All users may experience impact.
Root cause: A recent code change is preventing users from sharing items with or granting permissions to the "everyone except external users" group in SharePoint Online.
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-08-31 13:27:55 TEAMS SERVICE ALERT
Title: Any user may experience timeouts when joining conferences calls via PSTN
User Impact: Any user may experience timeouts when joining conferences calls via Public Switched Telephone Network (PSTN).
More info: Users may experience a delay of up to 15 seconds before being unable to join a conference.
Current status: Service provider is analyzing diagnostic data to determine the next troubleshooting steps.
Scope of impact: Your organization is affected by this event, and impact is specific to approximately 2% of users served through the affected infrastructure.
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-08-30 15:52:51 CSB - Network has been restored. Network - General: Disruption https://status.dal.ca/service.php?Service=9 2020-08-30 11:58:14 CSB - There will be a rolling outage from 12pm-4pm in the building for a network upgrade. Telephone: Disruption https://status.dal.ca/service.php?Service=37 2020-09-01 09:22:53 CELL PHONE SERVICE ALERT
Start Date : Aug 30, 2020 10:15 AM ADT
Cause : Issue with the network
Service Outage Details: During this event, users could have trouble using one of the specified services in the specified regions. Customers are unable to connect to port 8000 (High ports) and above.
Impacted Services: HSPA Data Service, LTE Data Service
Impacted Locations: Canada
Telephone: Notice https://status.dal.ca/service.php?Service=37 2020-09-01 09:19:56 CELL PHONE SERVICE ALERT
Service Restored
Cause : Issue with a link
Start Date : Aug 27, 2020 10:00 PM ADT
End Date : Aug 29, 2020 02:15 AM ADT
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-08-28 15:51:30 TEAMS SERVICE ALERT
Details
Title: Any user that enters into offline mode in Teams is unable to move back to online mode
User Impact: Users are unable to return to online mode in Teams after entering into offline mode.
Current status: Service provider is investigating a potential issue and checking for impact to our organization.
Scope of impact: Our organization is affected by this event, and this could impact any of our users that have entered into offline mode.
O365 - General: Notice https://status.dal.ca/service.php?Service=38 2020-08-28 12:47:38 FORMS SERVICE ALERT
Service Restored
Title: Some users intermittently can't access Microsoft Forms
User Impact: Users may have intermittently seen the error "Something went wrong" when attempting to navigate Forms.
Final status: Service provider has identified a portion of infrastructure that facilitates Forms requests wasn't processing requests as efficiently as expected. They've rebalanced load around the affected infrastructure and verified via telemetry that impact has been mitigated.
Scope of impact: Any user hosted on the affected infrastructure may have been intermittently impacted.
Start time: Friday, August 28, 2020, at 11:40 AM ADT
End time: Friday, August 28, 2020, at 12:04 PM ADT
Telephone: Disruption https://status.dal.ca/service.php?Service=37 2020-08-28 15:40:22 CELL PHONE SERVICE ALERT
Start Date : Aug 27, 2020 10:00 PM ADT
Cause : Issue with a link
Service Outage Details: During this event, users could notice an increase of packet loss.
Impacted Services HSPA Data Service, LTE Data Service
Impacted Locations / Sites Canada
O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2020-08-28 08:37:23 TEAMS SERVICE ALERT
Service Restored
Title: Some users can't retrieve Public Switched Telephone Network (PSTN) calls from a call queue when using Teams
Final status: We've successfully completed the deployment of the code fix and have validated using telemetry that the impact is mitigated.
Scope of impact: Impact was specific to a small portion of users enabled for Media Bypass attempting to retrieve PSTN calls from a call queue.
Start time: Thursday, August 27, 2020, at 9:30 AM ADT
End time: Thursday, August 27, 2020, at 6:30 PM ADT
Root cause: A portion of code in the call queue path was causing unexpected impact.
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-08-28 08:37:47 TEAMS SERVICE ALERT
Title: Some users may receive unexpected Test notifications on their Android devices
Service Restored
Final status: Service provider isolated the source of the issue and applied a mitigation. They've confirmed that no further unexpected notifications are being sent to users' Android devices.
Start time: Thursday, August 27, 2020, at 5:00 AM ADT
End time: Thursday, August 27, 2020, at 3:25 PM ADT
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-08-27 11:17:45 TEAMS SERVICE ALERT
Service Restored
Details
Title: Some users may have experienced issues with various features within Teams
More info: The following functionalities may have been impacted:
Users may have been unable to access calendar from within Teams
Users may have had difficulties scheduling meetings
Users may have been unable to load file lists
Users may have been unable to create new teams & channels
Users may have been unable to install apps
Users may have had trouble issuing searches
Users may have seen delays in admin policy changes taking effect
Users may have been unable to schedule live events
Final status: Service provider has identified that impact was caused by a traffic routing issue, resulting in a spike of user requests to a section of newly configured networking infrastructure. They took the affected systems out of service to reroute user requests to alternate infrastructure. WThey've confirmed the issue has been mitigated after monitoring the affected environment.
Scope of impact: Your organization was affected by this event, and may have impacted any user.
Start time: Thursday, August 27, 2020, at 9:01 AM ADT
End time: Thursday, August 27, 2020, at 9:56 AM ADT
Root cause: A traffic routing issue caused a spike in user requests to a section of newly configured networking infrastructure.
Telephone: Notice https://status.dal.ca/service.php?Service=37 2020-08-27 11:59:05 SMS SERVICE ALERT
Cause : Issue with the network
Service Restored
Start Date : Aug 27, 2020 7:50 AM ADT
End Date : Aug 27, 2020 10:54 AM ADT
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-08-27 10:19:55 TEAMS SERVICE ALERT
Title: Some users may experience issues with various features within Microsoft Teams
User Impact: Users may encounter issues with various features within Microsoft Teams.
More info: Users may encounter problems within the following features:
Opening Files
Creating Teams and Channels
Opening the Calendar
Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
Scope of impact: Your organization is affected by this event, and may impact any user.
O365 - Email: Disruption https://status.dal.ca/service.php?Service=6 2020-08-27 08:56:27 EXCHANGE ONLINE SERVICE ALERT
Any user can't access some archived mailboxes from the Outlook desktop client or Outlook on the web
Service Restored
Telephone: Disruption https://status.dal.ca/service.php?Service=37 2020-08-27 11:59:26 SMS SERVICE ALERT
Cause : Issue with the network
Service Outage Details: During this event, users could have trouble using one of the specified services in the specified regions. Our phone provider is having issues with sending SMS via other service providers
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-08-27 09:12:52 TEAMS SERVICE ALERT
Some users can't retrieve Public Switched Telephone Network (PSTN) calls from a call queue when using Teams
User Impact: Some users may be unable to retrieve PSTN calls from a call queue when using Teams.
Current status: Service provider is analyzing call logs to determine the source of the issue.
Scope of impact: Impact is specific to any user attempting to retrieve PSTN calls from a call queue.
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-08-27 09:02:31 TEAMS SERVICE ALERT
Title: Some users may receive unexpected Test notifications on their mobile devices
User Impact: Users may receive unexpected Test notifications on their mobile devices.
More info: Users may receive notifications that state: "FCM Messagess : Test Notifications"
Current status: Service provider is investigating an issues where users may receive test notifications on their mobile devices.
O365 - Email: Disruption https://status.dal.ca/service.php?Service=6 2020-08-26 10:43:25 EXCHANGE ONLINE SERVICE ALERT
Title: Any user can't access some archived mailboxes from the Outlook desktop client or Outlook on the web
User Impact: Users may be unable to access some archived mailboxes from the Outlook desktop client or Outlook on the web.
Current status: Service Provider has completed the development of a code fix and it's been deployed to the affected archived mailboxes.
Root cause: A recent feature update introduced a code issue that has resulted in unexpected access issues to some archived mailboxes.
Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-08-26 10:53:19 Carlton: LSRI South Tower: There will be a 2 minutes network disruption on the 4th floor of LSRI South Tower building around 10:30 AM due to network upgrade. Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-08-26 16:28:02 Killam Library : Floors 2 and 3. There will be short network disruptions(2-3 minutes in length) while connections are moved from the old switches to the new.


Floor 3 is complete. The 2nd floor will be done later.
O365 - General: Notice https://status.dal.ca/service.php?Service=38 2020-08-26 09:41:11 ONEDRIVE FOR BUSINESS SERVICE ALERT
Service Restored
Opinio (surveys.dal.ca): Notice https://status.dal.ca/service.php?Service=33 2020-08-26 09:04:49 Server upgrade completed. Opinio is now available. Opinio (surveys.dal.ca): Outage https://status.dal.ca/service.php?Service=33 2020-08-26 07:03:23 Opinio will be unavailable on Wednesday, Aug 26 from 7:00 AM to 9:00 AM due to system upgrade. Power: Notice https://status.dal.ca/service.php?Service=14 2020-08-26 05:52:15 Power and network have been restored in the Robie and Edward Street houses. Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-08-26 05:51:50 Power and network have been restored in the Robie and Edward Street houses. O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2020-08-26 08:52:55 ONEDRIVE FOR BUSINESS SERVICE ALERT
Title: Search results may not return as expected
User Impact: Users attempting to search their OneDrive for Business sites may not see the results they're expecting.
More info: This issue doesn't affect any publicly shared files or documents and only impacts privately stored files or documents.
Current status: We've successfully reverted the change that caused impact and are working to process the backlog of search indexing data. We anticipate that this activity will be completed by Friday, August 21, 2020.
Scope of impact: Your organization is affected by this issue and impact is specific to users attempting to search their OneDrive for Business sites to find documents based on custom schema properties.
Root cause: A recent change to the search service is inadvertently resulting in impact.
Power: Outage https://status.dal.ca/service.php?Service=14 2020-08-26 01:48:38 The houses from 1308-1322 Robie street and 1321 Edward street are currently without power or network. NS power is investigating the cause. Network - General: Outage https://status.dal.ca/service.php?Service=9 2020-08-26 01:48:03 The houses from 1308-1322 Robie street and 1321 Edward street are currently without power or network. NS power is investigating the cause. O365 - Email: Disruption https://status.dal.ca/service.php?Service=6 2020-08-26 10:19:33 EXCHANGE ONLINE SERVICE ALERT
Title: A very limited number of users may intermittently be unable to access Exchange Online via any connection method
User Impact: Users may be unable to access Exchange Online via any connection method.
Current status: Service provider is continuing to analyze system logs for more information on what is causing the issue.
Scope of impact: This issue could potentially affect a very limited number of your users intermittently if they are routed through the affected infrastructure. For most customers, it's unlikely that many users would report impact related to this event.
Start time: Tuesday, August 25, 2020, at 8:00 PM ADT
O365 - Email: Notice https://status.dal.ca/service.php?Service=6 2020-08-26 08:59:58 EXCHANGE ONLINE SERVICE ALERT
Service Restored
Details
Title: Any user or admin may experience various issues intermittently when using the service
User Impact: Users or admins may have experienced various issues intermittently when using the service.
More info: The following entails the affected impact scenarios:
- Users may have experienced intermittent issues when sending or receiving emails via any connection method. Affected users may have also seen the following error message: "This message could not be sent. Your server administrator had limited the number of items you could open simultaneously."
Users and admins who encounter these issues may have had to re-attempt these actions to complete the process.
Final status: We confirmed that the deployment has complete and validated via telemetry that the issue has been resolved.
Scope of impact: This issue could have potentially affected any of your users intermittently when attempting to send or receive emails, or admins attempting to review or export logging results from the Exchange admin audit log.
Start time: Friday, July 17, 2020, at 12:00 PM UTC
End time: Tuesday, August 25, 2020, at 8:30 PM UTC
Root cause: A recent service update introduced a code issue that was causing an unexpected increase in resource consumption on our infrastructure, resulting in impact.
O365 - Email: Notice https://status.dal.ca/service.php?Service=6 2020-08-26 08:55:33 EXCHANGE ONLINE SERVICE ALERT
Service Restored
Details
Title: Any user with end-user spam notification (ESN) policies using specific conditions seeing unexpected delivery results
User Impact: Users with an ESN policy scoped by a rule using specific conditions may have seen unexpected delivery results.
More info: Please note that this problem only occurred when ESN policies were scoped to specific conditions. The resulting impact was generally minimal, and most users wouldn’t have experienced impact.
The affected conditions were "SentToMemberOf" and "ExceptIfSentToMemberOf". Users leveraging the conditions either wouldn’t receive quarantine notifications or would have unexpectedly received them.

Removing the rule that leveraged either of the affected conditions mitigated the problem and allowed users to receive the expected quarantine notifications. Further, moving group conditions to either a domain or specific recipients provided a better experience until the issue was resolved.
Final Status: Both solutions have been fully deployed and we’ve confirmed that impact has been remediated.
Scope of impact: Any user with a spam filtering policy scoped with a "SentToMemberOf" or “ExceptIfSentToMemberOf" condition may have been affected.
Start time: Monday, March 23, 2020, at 7:00 PM UTC
End time: Tuesday, August 25, 2020, at 8:30 PM UTC
Root cause: The code to support spam filtering policies that were scoped to the "SentToMemberOf" and “ExceptIfSentToMemberOf” conditions wasn't fully implemented before the option to use the affected conditions was made available. Further, the affected policies operated under conditions that resulted in the policies either being ignored or generating false positive results.
Access Control: Notice https://status.dal.ca/service.php?Service=1 2020-08-31 09:05:41 Killam Library Floors 3-5: Network restored. O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2020-08-25 10:29:04 Service Restored O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2020-08-25 10:28:25 TEAMS SERVICE ALERT
Title: Some users can't see the online presence of other users
User Impact: Users may be unable to see the online presence of other users within Teams.
Current status: We're analyzing system logs to determine the source of the issue.
Scope of impact: Impact is specific to users who are served through the affected infrastructure.
Access Control: Outage https://status.dal.ca/service.php?Service=1 2020-08-21 16:02:33 Killam Library Floors 3-5: There were be brief network disruptions(2-3 minutes each)while connections are moved from the old switches to the new. Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-08-25 15:43:28 NETWORK
Start Date: 2020-08-25
End Date: 2020-08-25
Release Window: 00:00 - 06:00 Atlantic
Location Of Work: Truro - NS
Reason For Work: Engineering Project
COLO Access Required: No
Affected Circuits:
00112391 - Dalhousie Agricultural Campus (DAL AC) - DAL AC Administration - - College Rd, Truro, NS
00112392 - Dalhousie Agricultural Campus (DAL AC) - DAL AC Residences - - College Rd, Truro, NS
00118802 - Dalhousie Agricultural Campus (DAL AC) - - - 90 Research Drive, Bible Hill, NS
Service Impact: Your services will be impacted while Service Provider upgrades internal equipment
O365 - General: Notice https://status.dal.ca/service.php?Service=38 2020-08-26 08:52:12 FORMS SERVICE ALERT
Service Restored
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2020-08-25 09:21:05 FORMS SERVICE ALERT
Title: Some users can't access the Forms service
User Impact: Some users may be unable to access the Forms service.
More info: Users may see a "Something went wrong" error message when attempting to access the service.
Current status: We're analyzing service error logs to help us determine the root cause of impact.
Scope of impact: Impact is specific to users hosted in West and North Europe, West and East America and East Asia
Start time: Tuesday, August 25, 2020, at 5:00 AM ADT
Power: Notice https://status.dal.ca/service.php?Service=14 2020-08-25 08:53:25 The power is back to normal and the air clearance test has been completed at the Chemistry Building making it safe to enter Chemistry/Chemistry Storage/Chemistry Podium/MacDonald Building areas. General IT Services: Disruption https://status.dal.ca/service.php?Service=8 2020-08-24 15:30:53 Dalhousie's CDN provider for www.dal.ca appears to be refusing connections from some KDC-hosted systems. Staff are investigating. Network - General: Notice https://status.dal.ca/service.php?Service=9 2020-08-24 14:53:54 Killam library: Network restored.