https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Sat, 28 Jun 2025 04:58:40 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php https://status.dal.ca/service.php?Service=9 2025-06-24 09:49:50 CHANGE CONTROL NOTICE

Type Of Work: Maintenance

Customer: Dalhousie

Change Control ID : 2035089

Start Date (yyyy-mm-dd): 2025-07-24

End Date (yyyy-mm-dd): 2025-07-24

Location Of Work: Halifax, NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00144524 - DAL MS Teams - 6080 Young St, Halifax, NS
00144384 - DAL MS Teams - 6080 Young St, Halifax, NS
00144385 - DAL MS Teams - 6080 Young St, Halifax, NS
00144386 - DAL MS Teams - 6080 Young St, Halifax, NS

Service Interruption Duration: 6 hours

Service Impact:
Your services will be impacted while we do a software upgrade. https://status.dal.ca/service.php?Service=36 2025-06-24 09:48:12 CHANGE CONTROL NOTICE
Type Of Work: Maintenance

Customer: ACORN NS

Change Control ID : 2035089

Start Date (yyyy-mm-dd): 2025-07-24

End Date (yyyy-mm-dd): 2025-07-24

Location Of Work: Halifax, NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00144397 - acorn-ytwr-1 - 6080 Young St, Halifax, NS
00117119 - Management and monitoring for ACORN - 6080 Young St, Halifax, NS

Service Interruption Duration: 6 hours

Service Impact:
Your services will be impacted while we do a software upgrade. https://status.dal.ca/service.php?Service=36 2025-06-16 15:50:19 CHANGE CONTROL NOTICE

Type Of Work: Project

Customer: ACORN NS

Change Control ID : 2042653

Start Date (yyyy-mm-dd): 2025-07-08
End Date (yyyy-mm-dd): 2025-07-08

Location Of Work: Black Point - NS

Reason For Work: Engineering Project

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00142075 - ACORN NS 10Gig - acorn-nwgl-1 Twe1/0/23 <> acorn-sydn-2

Service Interruption Duration: 3 hours

Service Impact:
Your services will be impacted while we do planned work. https://status.dal.ca/service.php?Service=9 2025-06-16 15:48:51 CHANGE CONTROL NOTICE

Type Of Work: Project

Change Control ID : 2042653

Start Date (yyyy-mm-dd): 2025-07-08

End Date (yyyy-mm-dd): 2025-07-08

Location Of Work: Black Point - NS

Reason For Work: Engineering Project

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00144649 - Dalhousie 10Gig - UPEI Vet College, St John's, NL <> Charlottetown, PE

Service Interruption Duration: 3 hours

Service Impact:
Your services will be impacted while we do planned work. https://status.dal.ca/service.php?Service=39 2025-06-27 10:50:46 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Some users may experience slowness when using the OutlookWin32 Calendar
User impact: Users may experience slowness when using the OutlookWin32 Calendar.
More info: While we focus on remediation, affected users may utilize one of the following alteratives to OutlookWin32 to circumvent the issue;
New Outlook (OWA Desktop)
Microsoft Teams (Desktop App)
Microsoft Teams Web App
Outlook on the Web (OWA)
Microsoft Teams Mobile App (iOS/Android)
Current status: We've identified that a recent service update introduce a change to Teams Meeting Addin (TMA) functionality which is inadvertently causing impact. We've preparing and are validating a fix to correct the change and remediate impact.
Scope of impact: Impact is specific to a low number of users served through the affected infrastructure.
Next update by: Friday, June 27, 2025, at 3:30 PM UTC https://status.dal.ca/service.php?Service=24 2025-06-26 15:22:36 The size of the file server storage has been increased and the service should be back to normal. https://status.dal.ca/service.php?Service=24 2025-06-26 15:22:26 The file server that contains the O: drive temporarily filled up its storage. This would have resulted in "out of quota" errors despite individual storage areas having plenty of quota available. https://status.dal.ca/service.php?Service=36 2025-06-26 10:04:42 CHANGE CONTROL NOTICE

Work was completed last night.

Type Of Work: Emergency

Customer: Canary NOC

Change Control ID : 2053072

Start Date (yyyy-mm-dd): 2025-06-26

End Date (yyyy-mm-dd): 2025-06-26

Location Of Work: Rose Blanche - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 02:00 Newfoundland

Affected Circuits:
00152705 - MUN <> DAL - 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS

Service Interruption Duration: less than 30 minute

Service Impact:
Your services will be impacted while we do emergency work. https://status.dal.ca/service.php?Service=6 2025-06-25 09:41:05 EXCHANGE NOTICE
Places users are unable to use Get-Place and Set-Place commands
Service Degradation

More info: Users are encountering an internal server error and are unable to set or get Place properties.
Current status: The service provider has received reports of an issue where Places users are unable to use Get-Place and Set-Place commands and are encountering an internal server error and are unable to set or get Place properties. Their investigation has identified a recent deployment that aimed to resolve an unrelated issue contained an issue with code, which is leading to impact. https://status.dal.ca/service.php?Service=39 2025-06-25 09:23:39 TEAMS NOTICE
Users may see failures when interacting with bot-linked actions within adaptive cards in Teams
Service Restored

Final status: The service provider has confirmed with a subset of previously affected users that impact was remediated.
Start time: Thursday, June 5, 2025, at 9:00 AM AST
End time: Tuesday, June 24, 2025, at 2:34 AM AST https://status.dal.ca/service.php?Service=39 2025-06-24 09:21:21 TEAMS NOTICE
Some users may be unable to access the OneNote tab in Teams
Service Restored

More info: Users may also have seen a blank page or error page displayed stating "There was a problem reaching this app".
Final status: The service provider has fully rolled back the offending update and confirmed through user feedback and manual testing that impact is remediated.

Start time: Thursday, June 19, 2025, at 9:00 PM AST
End time: Tuesday, June 24, 2025, at 0:01 AM AST https://status.dal.ca/service.php?Service=6 2025-06-23 14:46:24 EXCHANGE NOTICE
Users may be unable to delete add-ins that were deployed with Optional or Available methods in Exchange Online
Service Restored

More info: This issue specifically affected the new Outlook experience and Outlook on the web connection methods.
While the service provider was working to remediate impact, affected users could access the classic Outlook experience to delete add-ins, or access the classic add-in store by navigating to the following page within Outlook on the web:
https://outlook.office365.com/mail/inclientstore
Final status: The service provider has confirmed that the deployment of the fix has completed and validated remediation through internal testing and service telemetry.
Start time: Wednesday, January 1, 2025, at 12:00 AM AST
End time: Friday, June 20, 2025, at 7:00 PM AST https://status.dal.ca/service.php?Service=39 2025-06-23 09:18:49 TEAMS NOTICE
Users may be unable to access the OneNote tab in Teams
Service Degradation

More info: Users may also see a blank page or error page displayed stating that:
"There was a problem reaching this app".
Current status: The service provider is continuing to review the HAR logs and the results from their internal reproduction of the issue. In addition, they're also assessing whether any recent updates made to the service may correlate with the impact, to aid in their next troubleshooting steps.
Scope of impact: Users located in Korea and Japan may be unable to access the OneNote tab in Teams, and receive an error or blank page. https://status.dal.ca/service.php?Service=39 2025-06-23 09:13:24 TEAMS NOTICE
Users may encounter delays or intermittent failures with the Walkie Talkie feature in the Teams mobile app
Service Restored

Final status: The service provider has completed the deployment of the fix and validated through service telemetry that the issue is now fully resolved.
Start time: Friday, April 18, 2025, at 9:00 AM AST
End time: Monday, June 16, 2025, at 9:00 PM AST https://status.dal.ca/service.php?Service=6 2025-06-20 09:36:05 Status
Service Degradation
EX1098784

Details

Title: Users may be unable to delete add-ins that were deployed with Optional or Available methods in Exchange Online

User impact: Users may be unable to delete add-ins that were deployed with Optional or Available methods in Exchange Online.

More info: This issue specifically affects the new Outlook experience and Outlook on the web connection methods.
Users can apply the following workarounds: access the classic Outlook experience to delete add-ins, or access the classic add-in store by navigating to the following

page within Outlook on the web:
https://outlook.office365.com/mail/inclientstore

Current status: We've received reports of an issue affecting the Exchange Online service in which users may be unable to delete add-ins that were deployed with Optional or Available methods using the new Outlook experience and Outlook on the web connection methods. Our investigation has identified a code error in the data pathways responsible for deleting the affected add-ins that's leading to impact. We're evaluating potential methods to repair the error and remediate this issue.

Scope of impact: Users deleting add-ins that were deployed with Optional or Available methods in Exchange Online in the new Outlook experience or Outlook on the web may be impacted.

Start time: Wednesday, January 1, 2025, at 12:00 AM UTC

Root cause: A code error in the data pathways responsible for deleting the affected add-ins is leading to impact.

Next update by: Friday, June 20, 2025, at 7:00 PM UTC https://status.dal.ca/service.php?Service=6 2025-06-19 14:39:35 EXCHANGE NOTICE
Users may be unable to search for email or calendar items in Groups in Exchange Online
Service Restored

More info: This issue may have impacted any Groups search in the new Outlook desktop client and Outlook on the web; however, it could also have affected additional connection methods where this feature was available. Specifically, when a user entered text into the search bar limited to a Group, no results were returned and there was no indication that the search action had been processed. This occurred whether a user pressed "Enter" or clicked on the search icon after entering text. General Outlook search was not affected.
Final status: The service provider has ve completed deployment of the fix and confirmed through service telemetry that impact has been successfully remediated.
Start time: Sunday, June 8, 2025, at 4:00 AM AST
End time: Thursday, June 19, 2025, at 12:00 AM AST https://status.dal.ca/service.php?Service=6 2025-06-19 10:10:37 EXCHANGE NOTICE
Users may be unable search for email or calendar items in Groups in Exchange Online
Service Degradation

More info: This issue may impact any Groups search in the new Outlook desktop client and Outlook on the web; however, it could impact additional connection methods where this feature is available. Specifically, when a user enters text into the search bar limited to a Group, no results are returned and there is no indication that the search action was processed. This occurs whether a user hits "Enter" or clicks on the search icon after entering text. General Outlook search isn't affected

Current status: the service provider has identified through their HAR log review that the search requests from Outlook aren't routing to the search API responsible for handling those requests. They're reviewing recent updates to the API and client to identify why this is happening. https://status.dal.ca/service.php?Service=6 2025-06-18 12:20:34 EXCHANGE NOTICE
Users may be unable to access their Exchange Online mailboxes leveraging Internet Message Access Protocol (IMAP)
Service Restored

More info: Subsequent retries may have allowed affected users to bypass the issue.
Final status: Prior to disabling the authentication component, the service provider was able to complete their service infrastructure restarts, and they confirmed through monitoring service health telemetry that the impact has been remediated.
Scope of impact: Users in the Canada, Australia, or Israel regions attempting to access their Exchange Online mailboxes leveraging IMAP were impacted.
Start time: Monday, June 16, 2025, at 6:20 AM AST
End time: Tuesday, June 17, 2025, at 9:30 AM AST https://status.dal.ca/service.php?Service=37 2025-06-19 11:01:06 Provider of Centrex landline voicemail to email service has transitioned to a new voicemail messaging portal at bellaliant.ca/vm. Since the transition, some users have reported issues with not receiving voicemail to email messages. If you are experiencing any issues, please email support@dal.ca https://status.dal.ca/service.php?Service=9 2025-06-18 09:20:38 Faulty power equipment has been replaced.
Dentistry 3rd floor network equipment is now back online. https://status.dal.ca/service.php?Service=17 2025-06-18 09:21:03 Faulty power equipment has been replaced.
Dentistry 3rd floor network equipment is now back online. https://status.dal.ca/service.php?Service=17 2025-06-18 08:55:46 There is currently a network outage affecting the 3rd floor of the Dentistry building.
Technicians are on site. https://status.dal.ca/service.php?Service=9 2025-06-18 08:55:31 There is currently a network outage affecting the 3rd floor of the Dentistry building.
Technicians are on site. https://status.dal.ca/service.php?Service=39 2025-06-17 20:04:54 Update 17:45h : The cause of the issue with Teams chat for on campus networks (and VPN connections) has been identified and corrective actions taken. Testing indicates that the service is operating normally. The ITS Operations team will be closely monitoring and any further issues should be reported through support@dal.ca immediately. https://status.dal.ca/service.php?Service=39 2025-06-17 15:28:27 Update 15:30h: The operations team continues to investigate the issue with chat messaging in Teams. https://status.dal.ca/service.php?Service=39 2025-06-17 14:44:36 An issue with Microsoft Teams has been reported and is being investigated by the ITS-Infrastructure Operations.

Thank you for your patience, we will provide a more detailed update soon. https://status.dal.ca/service.php?Service=39 2025-06-17 14:25:39 Teams messaging is currently experiencing an issue with send and receive on Dalhouise networks https://status.dal.ca/service.php?Service=6 2025-06-17 10:05:23 EXCHANGE NOTICE
Users may be unable to access their Exchange Online mailboxes leveraging Internet Message Access Protocol (IMAP)
Service Degradation

Current status: The service provider has determined that an offending Windows update causes the affected infrastructure to enter an unhealthy state, resulting in impact. They're restarting the affected infrastructure while monitoring the affected infrastructure to determine if this remediates impact. https://status.dal.ca/service.php?Service=38 2025-06-17 09:56:06 M365 NOTICE
Users will see failures when performing any operations using the Office 365 Outlook connector
Service Restored

More info: The following services were affected by this event:
- Copilot Studio
- Power Automate
- Power Apps
- Logic Apps
Final status: The service provider was alerted to an issue where users would have seen failures when performing any operations using the Office 365 Outlook connector in Copilot Studio, Power Automate, Power Apps, or Logic apps. While they were in the process of analyzing service health telemetry, system monitoring indicated that the service had returned to normal health. They've confirmed that the issue is no longer occurring and they'll continue to monitor the service to ensure that the problem doesn't happen again.

Start time: Monday, June 16, 2025, at 6:50 PM AST
End time: Monday, June 16, 2025, at 8:20 PM AST https://status.dal.ca/service.php?Service=38 2025-06-17 09:52:03 M365 NOTICE
A subset of users may experience issues with various M365 services
Service Restored

More info: The service provider has confirmed that impact occurred, though was not limited, to the following services:
Exchange Online
- Users may have been unable to access their Exchange Online mailboxes
Teams
- Users may have been unable to create group scenarios, including chats, channels, and Teams
-Users' status information may have been stale
Purview and Defender for Office
- Users may have faced intermittent authentication failures when attempting to access solutions tabs and features in Purview and Defender portal
Final status: After an extended monitoring period, the service provider confirmed that all services and scenarios impacted by this event have recovered.
Scope of impact: A subset of users leveraging Microsoft 365 services were impacted by this event.
Start time: Monday, June 16, 2025, at 6:45 PM AST
End time: Monday, June 16, 2025, at 8:30 PM AST https://status.dal.ca/service.php?Service=43 2025-06-17 08:47:49 Microsoft resolved an issue on June 16/25 where users may have seen failures when performing any operations using the Office 365 Outlook connector in Power Automate or Power Apps. Users may want to review their flows and apps to identify any run issues. https://status.dal.ca/service.php?Service=21 2025-06-16 15:40:38 Resolved:

1) Users opening SharePoint Online or OneDrive-hosted files in File Explorer may have been unable to autosave the files. https://status.dal.ca/service.php?Service=40 2025-06-16 14:49:06 ONEDRIVE NOTICE
Some users opening SharePoint Online or Microsoft OneDrive-hosted files in File Explorer may be unable to autosave files
Service Restored

More info: This specifically affected users opening files within M365 apps, such as Word or Excel. Users that have access to M365 for the web apps may have used these clients to retain expected autosave functionality.
Final status: The service provider has completed their monitoring to ensure objects are syncing as expected and, after validating the impact is remediated with a subset of affected users, they've confirmed the issue is resolved.
Scope of impact: This issue may have affected any user opening SharePoint Online or OneDrive-hosted files in File Explorer while running the OneDrive sync client version 25.085.0504.0002.
Start time: Monday, May 26, 2025, at 9:00 AM AST
End time: Monday, June 16, 2025, at 1:06 PM AST https://status.dal.ca/service.php?Service=9 2025-06-15 10:55:46 There is no power at the Studley Gym till 14:00 of Sunday June q5th, during this time the network will be affected.

Update
Power has been restored https://status.dal.ca/service.php?Service=39 2025-06-13 15:58:55 TEAMS NOTICE
Users may see failures when interacting with bot-linked actions within adaptive cards in Teams
Service Degradation

Current status: The service provider has received user reports of failures when interacting with bot-linked adaptive cards in Teams. Their investigation has identified that a recent client update contains a code regression, resulting in impact. They've developed a fix and deployment has been initiated. Users will see relief as the fix deployment progresses, and they expect the deployment to complete by the end of next week. https://status.dal.ca/service.php?Service=39 2025-06-13 16:00:38 TEAMS NOTICE
Some users may be unable to join some Teams Walkie Talkie channels
Service Restored

Final status: The service provider has confirmed using their internal service telemetry that their fix remediated impact.

Start time: Monday, May 26, 2025, at 9:00 PM AST
End time: Thursday, June 12, 2025, at 1:50 PM AST https://status.dal.ca/service.php?Service=38 2025-06-13 11:28:28 M365 NOTICE
Intermittent slowness and errors with authentication features
Service Restored

User impact: Users may have experienced intermittent slowness or errors when trying to perform Authentication management processes.
More info: Authentication related features that may have experienced impact:
- Admins may have been unable to add Multifactor Authentication (MFA) sign-in methods to users
- Users may have experienced errors when attempting to perform self-service password resets
- Users may have experienced issues when viewing or registering authentication methods in MySignIns

Final status: The service provider has completed the configuration changes, and telemetry shows that the service has recovered.

Start time: Friday, June 13, 2025, at 1:00 AM AST
End time: Friday, June 13, 2025, at 8:35 AM AST https://status.dal.ca/service.php?Service=39 2025-06-13 11:05:00 TEAMS NOTICE
Some users may be unable to join some Teams Walkie Talkie channels
Service Degradation

Current status: The service provider is performing their final internal validations for the fix to address the membership validation issues before deploying it throughout the affected infrastructure. https://status.dal.ca/service.php?Service=39 2025-06-13 11:07:27 TEAMS NOTICE
Some users may be unable to start a chat with a distribution group within Teams
Service Restored

Final status: The fix has completed deploying to the majority of the affected environments; however, the deployment to a specific portion of an affected environment failed. The service provider has rerouted the remaining affected traffic to an alternate service infrastructure and have validated internally that impact is remediated.

Start time: Wednesday, June 4, 2025, at 12:29 PM AST
End time: Friday, June 13, 2025, 2:00 AM AST https://status.dal.ca/service.php?Service=21 2025-06-12 14:50:01 Active:

1) Users opening SharePoint Online or OneDrive-hosted files in File Explorer may be unable to autosave the files. This specifically affects users opening files within Microsoft 365 apps. Users that have access to Microsoft 365 for the web apps may use these clients to retain expected autosave functionality.

Resolved:

1) Some users are intermittently unable to open some myDal/SharePoint and OneDrive lists in Microsoft Lists. https://status.dal.ca/service.php?Service=21 2025-06-11 14:37:37 Active:

1) Some users are intermittently unable to open some myDal/SharePoint and OneDrive lists in Microsoft Lists.

2) Users opening SharePoint Online or OneDrive-hosted files in File Explorer may be unable to autosave the files. This specifically affects users opening files within Microsoft 365 apps. Users that have access to Microsoft 365 for the web apps may use these clients to retain expected autosave functionality. https://status.dal.ca/service.php?Service=39 2025-06-10 10:14:07 TEAMS NOTICE
Users may have been shown the same meeting room repeatedly when selecting 'Add Location' to a Teams meeting
Service Restored

More info: Users may have been shown repeated meeting rooms when selecting 'Add Location' to a Teams meeting from the Teams calendar, even when the provided room was outside the building room list.
Users were able to schedule meetings in the correct meeting room using the Outlook calendar while the service provider worked to resolve this issue.
Final status: The service provider has received confirmation that impact to end users has been remediated.
Start time: Monday, April 7, 2025, at 11:07 PM AST
End time: Thursday, June 5, 2025, at 2:56 AM AST https://status.dal.ca/service.php?Service=38 2025-06-10 10:09:31 M365 NOTICE
Some users may intermittently be unable to access, or may experience latency with various M365 services
Service Restored

More info: This issue affected a small subset of users intermittently and most users would likely have not encountered this issue. Affected users may have seen the following error message while attempting to access impacted services, "503 Service Temporarily Unavailable". Examples of some impacted M365 services were Fabric, Power BI, and SharePoint Online. Additionally, Defender for Cloud Apps was affected specifically when users or admins leveraged Conditional Access App Control (CAAC) actions.
Final status: The service provider has completed implementing improvements on the portion of infrastructure and confirmed with monitoring internal telemetry that the impact is remediated.
Start time: Monday, June 9, 2025, at 10:31 AM AST
End time: Monday, June 9, 2025, at 3:30 PM AST https://status.dal.ca/service.php?Service=38 2025-06-10 10:06:42 M365 NOTICE
Some users may experience intermittent latency and issues accessing various M365 services
Service Degradation

More info: This issue affects a small subset of users intermittently and most users will likely not encounter this issue. Affected users may see the following error message while attempting to access impacted services, "503 Service Temporarily Unavailable". Examples of some impacted M365 services are Fabric, Power BI, and SharePoint Online. Additionally, Defender for Cloud Apps is affected specifically when users or admins leverage Conditional Access App Control (CAAC) actions.
Current status: The service provider identified a portion of infrastructure responsible for accessing various M365 services isn't performing as efficiently as possible, resulting in timeouts when users attempt to access the affected services and applications. They're implementing improvements on the portion of infrastructure to better handle and process requests in order to remediate impact. https://status.dal.ca/service.php?Service=6 2025-06-09 12:31:12 EXCHANGE NOTICE
Some users may experience inconsistent behavior with the ‘Track email and document open rates’ feature
Service Degradation

More info: Affected users may see error messages or the ‘Track email and document open rates’ feature in the Viva Insights Add-in for Outlook not appearing despite meeting the criteria of having at least five recipients and being sent from a user mailbox hosted on Exchange Online with a valid service plan. This feature is available to users with the MyAnalytics (Full) service plan included in Office 365 E5.
Current status: The service provider has identified that a recent service update, intended to change license checking logic, inadvertently introduced a code regression that's resulting in impact. They're developing and internally validating a fix to repair regression, in order to remediate impact. Once the fix has been validated, they'll begin a deployment to the affected infrastructure. https://status.dal.ca/service.php?Service=38 2025-06-09 12:17:16 M365 NOTICE
Users can't get some calendar information through Graph APIs in various M365 services and receive a 500 error
Service Degradation

More info: Impact is specific to users who have added a shared consumer mailbox to their calendar.
Impact may manifest within any service leveraging Graph APIs to fetch shared consumer mailbox calendar information, including Teams and Exchange Online.
Current status: This is a continuation of the event previously communicated under TM1087575 with an updated iteration of the impact scenario. The service provider has finalized the validation of their code fix for this issue and are beginning its deployment throughout the affected environment. https://status.dal.ca/service.php?Service=39 2025-06-05 11:20:39 TEAMS NOTICE
Some users may be unable to use the Graph API to leverage some Teams scenarios
Service Restored

More info: Some of the affected scenarios consist of the following:
- Teams
- Teams Notifications
- Channels
- Chat management
- Access to messaging
Final status: After a period of monitoring service health metrics, the service provider has validated their rollback of the offending change has resolved impact and users are able to utilize the Graph API to leverage previously affected Teams scenarios.
Scope of impact: Some users who were attempting to utilize the Graph API to leverage some Teams scenarios may have been impacted by this event.
Start time: Tuesday, June 3, 2025, at 8:00 PM AST
End time: Wednesday, June 4, 2025, at 5:43 PM AST https://status.dal.ca/service.php?Service=40 2025-06-05 11:12:57 ONEDRIVE NOTICE
Some users opening SharePoint Online or OneDrive-hosted files in File Explorer may be unable to autosave files
Service Degradation

More info: This specifically affects users opening files within M365 apps. While the service provider is focused on remediation, users that have access to M365 for the web apps may use these clients to retain expected autosave functionality.
Current status: The serviec provider has identified a recent OneDrive sync client build update, version 25.085.0504.0002, contains an error that's preventing the app from behaving as expected during the upgrade, which is leading to this impact. They've identified this build began deploying to users on Monday, May 26, 2025, and the deployment increased in saturation to a larger degree on Thursday, May 29, 2025. They're continuing our review of the problematic build to refine their understanding of the root cause, which will help to identify a safe and effective action plan for addressing the impact. https://status.dal.ca/service.php?Service=39 2025-06-05 11:10:14 TEAMS NOTICE
North America users' legacy SIP Gateway devices may not be able to connect to Teams or make calls
Service Restored

Final status: The issue has been successfully mitigated after the service provier rolled back the change and diverted traffic away from the affected infrastructure. They've verified that the service is healthy by monitoring telemetry and confirming resolution with previously affected customers.
Start time: Wednesday, June 4, 2025, at 11:05 AM AST
End time: Wednesday, June 4, 2025, at 4:00 PM AST https://status.dal.ca/service.php?Service=21 2025-06-05 09:01:25 Active:

1) Users opening SharePoint Online or OneDrive-hosted files in File Explorer may be unable to autosave the files. This specifically affects users opening files within Microsoft 365 apps. Users that have access to Microsoft 365 for the web apps may use these clients to retain expected autosave functionality. https://status.dal.ca/service.php?Service=39 2025-06-04 12:58:25 TEAMS NOTICE
North America users' Microsoft Teams Rooms (MTR) devices may not be able to connect to Teams or make calls
Service Degradation

Current status: The service provider is reviewing details provided by user reports of MTR Session Initiation Protocol (SIP) devices and service healthy telemetry for this affected functionality to determine their course of action for identifying and addressing the underlying issue. https://status.dal.ca/service.php?Service=6 2025-06-04 11:40:43 EXCHANGE NOTICE
Some users intermittently may not be receiving push notifications for Outlook mobile on iOS and Android
Service Restored

Final status: The service provider has confirmed through service availability and failure rate monitoring that rebalancing Outlook mobile push notification traffic has resolved the issue.
Scope of impact: The problem impacted some users' push notifications for Outlook mobile on iOS and Android.
Start time: Tuesday, June 3, 2025, at 3:53 AM AST
End time: Tuesday, June 3, 2025, at 5:42 PM AST
Root cause: A service that Outlook mobile push notification requests depend on wasn't consistently processing those notifications, resulting in impact. https://status.dal.ca/service.php?Service=6 2025-06-04 10:18:11 EXCHANGE NOTICE
Group owners may be unable to create new or modify existing inbox rules for M365 Groups in Outlook on the web
Service Restored

More info: Group owners weren't presented any conditions or actions to select when creating or modifying rules using Outlook on the web.
Final status: The service provider has confirmed with users that this issue is resolved as a result of reverting the offending update.
Start time: Tuesday, May 20, 2025, at 3:00 PM AST
End time: Tuesday, June 3, 2025, at 3:21 PM AST https://status.dal.ca/service.php?Service=6 2025-06-03 09:32:53 EXCHANGE NOTICE
Some group owners can't create new or modify existing inbox rules for M365 Groups using Outlook on the web
Service Degradation

More info: Group owners aren't presented any conditions or actions to select when creating or modifying rules using Outlook on the web.
Current status: The service provider has identified a recent service update to Outlook on the web contains a code issue that's preventing conditions or actions from appearing when group owners attempt to create new or modifying existing inbox rules for MGroups. They're further investigating the offending update to determine an efficient remediation plan. https://status.dal.ca/service.php?Service=34 2025-06-01 10:05:10 The Turnitin service is currently unavailable. https://status.dal.ca/service.php?Service=9 2025-06-05 10:39:54 Sexton power restored https://status.dal.ca/service.php?Service=9 2025-05-30 09:16:43 Network outage at Sexton Campus due to Nova Scotia Power. https://status.dal.ca/service.php?Service=21 2025-05-29 08:27:12 Resolved:

1) Users may have been unable to open some custom document templates within myDal/SharePoint. https://status.dal.ca/service.php?Service=21 2025-05-28 14:33:59 Active:

1) Users may be unable to open some custom document templates within myDal/SharePoint.

Resolved:

1) Users may be unable to search in myDal/SharePoint. https://status.dal.ca/service.php?Service=37 2025-06-03 09:25:17 Ticket ID: 21071 (Maintenance - Scheduled - Critical)
Start Date: May 27, 2025 09:30 PM EST
End Date: May 28, 2025 06:00 AM EST
Cause: Hardware - Software upgrade

Service Restored https://status.dal.ca/service.php?Service=36 2025-06-03 09:18:46 Eastlink Change Control Completion Notice


Customer: Canary NOC

Change Control ID : 2030153

Start Date: 2025-05-27

End Date: 2025-05-27

Country: Canada

Location Of Work: St Johns - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 01:00 Newfoundland

Affected Circuits:
00152705 - Canary NOC - Memorial University 228 Elizabeth Ave, St John's, NL <> Dalhousie 6225 University Ave, Halifax, NS

Service Impact: Your services will be impacted while we do expedited replacement of a failing card. https://status.dal.ca/service.php?Service=21 2025-05-27 09:35:43 Active:

1) Users may be unable to search in myDal/SharePoint.

2) Users may be unable to open some custom document templates within myDal/SharePoint. https://status.dal.ca/service.php?Service=37 2025-05-27 14:43:54 Ticket ID: 21071 (Maintenance - Scheduled - Critical)
Start Date: May 27, 2025 09:30 PM EST
End Date: May 28, 2025 06:00 AM EST
Cause: Hardware - Software upgrade

Service Outage Details
During this event, users could have trouble using one of the specified services in the specified regions. Active calls will drop for the PTT Subscribers who are on active calls during the switch over/back between Primary and Geo. New calls can be initiated after 30 sec. Any subscriber will face the above-described impact twice during the maintenance window

Impacted Services
Push to Talk https://status.dal.ca/service.php?Service=17 2025-06-18 09:23:55 Network has been restored in the Weldon Law and Art Centre buildings https://status.dal.ca/service.php?Service=36 2025-05-23 10:53:50 Eastlink New Change Control Notice


Type Of Work: Expedite

Customer: Canary NOC

Change Control ID : 2030153

Start Date (yyyy-mm-dd): 2025-05-27

End Date (yyyy-mm-dd): 2025-05-27

Country: Canada

Location Of Work: St Johns - NL

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 01:00 Newfoundland

Affected Circuits:
00152705 - Canary NOC - Memorial University 228 Elizabeth Ave, St John's, NL <> Dalhousie 6225 University Ave, Halifax, NS

Service Interruption Duration: less than 20 minute https://status.dal.ca/service.php?Service=9 2025-05-26 16:27:01 Network disruptions in the Weldon Law and Art Centre buildings due to work being performed on building power. https://status.dal.ca/service.php?Service=17 2025-05-26 16:27:19 Network disruptions in the Weldon Law and Art Centre buildings due to work being performed on building power. https://status.dal.ca/service.php?Service=39 2025-05-26 08:18:39 Some teams or channels may not be displaying within the Microsoft Teams mobile app

Issue ID: TM1079821
Affected services: Microsoft Teams
Status: Service degradation
Issue type: Advisory
Start time: May 21, 2025, 10:37 PM ADT

User impact
Users may be unable to see some teams or channels displayed in the Microsoft Teams mobile app.

Scope of impact
Any user may be unable to see some teams or channels displayed in the Microsoft Teams mobile app.

Root cause
Some components of service infrastructure responsible for supporting the Microsoft Teams mobile app are missing a code pathway necessary for generating some teams or channels, leading to impact.


Current status
May 23, 2025, 4:36 PM ADT
We've completed developing the previously mentioned fix to restore the missing code pathway and repair this issue, and we're validating the fix for efficacy before implementing it within the impacted service environment. We're aiming to complete the validation and deployment processes by our next scheduled communications update, at which time we'll monitor our service health telemetry to confirm that impact is remediated.

Next update by:
Tuesday, May 27, 2025 at 6:00 PM ADT https://status.dal.ca/service.php?Service=21 2025-05-23 13:23:02 Active:

1) Users may be unable to open some custom document templates within myDal/SharePoint. https://status.dal.ca/service.php?Service=37 2025-05-22 09:24:54 Ticket ID: 21067 (Maintenance - Scheduled - Medium)
Start Date: May 21, 2025 09:30 PM EST
End Date: May 22, 2025 06:00 AM EST
Cause: Upgrade - Software

Service Outage Details
? Active calls will drop for the PTT Subscribers who are on active calls during the switch over/back between Primary and Geo. New calls can be initiated after 30 sec. ? Any subscriber will face the above-described impact twice during the maintenance window

Impacted Services
Push to Talk

Impacted Locations / Sites
Canada https://status.dal.ca/service.php?Service=39 2025-06-03 09:30:39 TEAMS NOTICE
Users may be unable to load some shared channel messages in Teams
Service Restored

No longer showing on Microsoft's Health Services page https://status.dal.ca/service.php?Service=21 2025-05-21 09:19:23 Resolved:

1) Users may not receive any results for video analytics within Microsoft Stream on myDal/SharePoint. https://status.dal.ca/service.php?Service=9 2025-05-21 09:17:45 CAUTION: The Sender of this email is not from within Dalhousie.

Eastlink Change Control Completion Notice


Customer: Canary NOC

Change Control ID : 2024696

Start Date: 2025-05-21

End Date: 2025-05-21

Country: Canada

Location Of Work: St Johns - NL

Reason For Work: Repair

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - Canary NOC - Memorial University 228 Elizabeth Ave, St John's, NL <> Dalhousie 6225 University Ave, Halifax, NS

Service Impact: Your services will be impacted while we perform a Expedited Transport Card reset on troubled equipment. https://status.dal.ca/service.php?Service=36 2025-05-14 15:08:28 CHANGE CONTROL NOTICE

Type Of Work: Expedite

Customer: Canary NOC

Change Control ID : 2024696

Start Date (yyyy-mm-dd): 2025-05-21
End Date (yyyy-mm-dd): 2025-05-21

Location Of Work: St Johns - NL

Reason For Work: Repair

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
00152705 - Canary NOC - Memorial University 228 Elizabeth Ave, St John's, NL <> Dalhousie 6225 University Ave, Halifax, NS

Service Interruption Duration: less than 10 minute

Service Impact:
Your services will be impacted while we perform a Expedited Transport Card reset on troubled equipment. https://status.dal.ca/service.php?Service=9 2025-05-06 14:46:08 CHANGE CONTROL NOTICE
Type Of Work: Expedite

Change Control ID : 2017309

Start Date (yyyy-mm-dd): 2025-05-21
End Date (yyyy-mm-dd): 2025-05-21

Location Of Work: Mabou - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 04:00 Atlantic

Affected Circuits:
00144649 - Dalhousie 10Gig - UPEI Vet Collage, Charlottetown, PE <> St John's, NL

Service Interruption Duration: 2 hours

Service Impact:
Your services will be impacted while we do expedite replacement of failing equipment. https://status.dal.ca/service.php?Service=9 2025-05-21 09:20:21 CAUTION: The Sender of this email is not from within Dalhousie.

Eastlink Change Control Completion Notice


Customer: Dalhousie

Change Control ID : 2017309

Start Date: 2025-05-21

End Date: 2025-05-21

Country: Canada

Location Of Work: Mabou - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:00 - 04:00 Atlantic

Affected Circuits:
00144649 - Dalhousie 10Gig - UPEI Vet Collage, Charlottetown, PE <> St John's, NL

Service Impact: Your services will be impacted while we do expedite replacement of failing equipment. https://status.dal.ca/service.php?Service=38 2025-05-20 10:31:50 Status
Service Degradation
MO1077450

Details


Title: Some users may encounter delays of up to 24 hours for people suggestions in Exchange Online and Teams

User impact: Users may encounter delays of up to 24 hours for people suggestions in Exchange Online and Teams.

More info: Specifically, some users may encounter delays of up to 24 hours from the first time a person has been contacted to them showing up in Exchange Online and Teams people suggestions.

Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Next update by: Monday, May 19, 2025, at 5:00 PM UTC https://status.dal.ca/service.php?Service=21 2025-05-20 09:39:34 Active:

1) Users may not receive any results for video analytics within Microsoft Stream on myDal/SharePoint. https://status.dal.ca/service.php?Service=39 2025-05-20 10:22:53 Status
Service Degradation
TM1074709

Details

Title: Users may be unable to load some shared channel messages in Teams

User impact: Users may be unable to load some shared channel messages in Teams.

More info: Users may see the following error: "We're having trouble loading your messages. Try refreshing."

Current status: We've completed the deployment of our fix to a subset of affected users and have confirmed it successfully resolves the issue. We're preparing to deploy the fix to the broader impacted environment and anticipate a timeline for the deployment will be available with our next scheduled update.

Scope of impact: This issue may impact any user attempting to load some shared channel messages in Teams.

Start time: Thursday, April 10, 2025, at 8:11 PM UTC

Root cause: A recent update introduced a code regression which prevents valid user info from being retrieved, causing the shared channel pane to crash and resulting in impact
Next update by: Monday, May 19, 2025, at 10:00 PM UTC https://status.dal.ca/service.php?Service=6 2025-05-20 09:22:10 Status
Service Restored
EX1072592

Details

Title: Some users may be unable to utilize automatic forwarding with their Exchange Online mailbox

User impact: Users may be unable to utilize automatic forwarding with their Exchange Online mailbox.

Final Status: We’ve concluded our testing effort and have determined that our fix is a viable solution for this issue. Representatives of organizations that would like us to re-forward any messages affected by this event are encouraged to contact Microsoft support and refer to this Service Health Dashboard post ID.

More info: New messages will be automatically forwarded, as per user settings with the deployment of the code fix. However, messages users attempted to forward between 2:04 PM UTC on May 11, 2025, and 5:00 AM UTC May 16, 2025, will not be replayed automatically.

Scope of impact: This issue may impact a subset of users attempting to utilize automatic forwarding with their Exchange Online mailbox.

Start time: Sunday, May 11, 2025, at 2:04 PM UTC

End time: Friday, May 16, 2025, at 4:32 AM UTC

Root cause: A recent service update to address an unrelated service problem introduced an impacting code regression that prevented some users from utilizing Exchange Online automatic forwarding.
We’ll produce a post-incident report within five business days. https://status.dal.ca/service.php?Service=14 2025-05-26 06:33:19 Maintenance Completed https://status.dal.ca/service.php?Service=14 2025-05-26 06:33:48 Maintenance Completed https://status.dal.ca/service.php?Service=39 2025-06-03 09:29:05 TEAMS NOTICE
Users may be unable to view contents of the Files tab in newly created Teams channels in the desktop client
Service Restored

No longer showing on Microsoft's Health Services page https://status.dal.ca/service.php?Service=14 2025-05-13 11:01:05 Carleton/Studley Campus wide: There will be no power to almost all buildings on Carleton and Studley Campuses over the upcoming long weekend. This is to conduct a critical planned power shutdown https://status.dal.ca/service.php?Service=39 2025-05-16 10:31:11 Status
Service Degradation
TM1074644

Details

Title: Users may be unable to view contents of the Files tab in newly created Teams channels in the desktop client

User impact: Users may be unable to view contents of the Files tab in newly created Teams channels in the desktop client.

More info: Impact may also occur within Teams on the web, and any file viewing requests reliant on the API leveraged for viewing files through Teams may fail.

Current status: We're progressing with testing the fix with a subset of affected users. Once completed, we'll start the deployment to all affected environments.

Scope of impact: Some users attempting to view contents of the Files tab in newly created Teams channels in the desktop client may be impacted.

Root cause: A language configuration issue introduced by a recent change on the service side is resulting in impact to an API leveraged for serving files through Teams.
Next update by: Friday, May 16, 2025, at 5:30 PM UTC https://status.dal.ca/service.php?Service=39 2025-05-15 16:00:20 Status
Service Degradation
TM1074773

Details


Title: Users may encounter delays or intermittent failures with the Walkie Talkie feature in the Teams mobile app
User impact: Users may encounter delays or intermittent failures with the Walkie Talkie feature in the Teams mobile app.
Current status: Our monitoring has identified an increase in delays or intermittent failures of the Walkie Talkie feature in the Teams mobile apps. We've analyzed recent app updates and determined that a recent update contains a code regression, resulting in impact. We've developed a fix and are in the process of validating it before release. We expect to have a deployment timeline by the next scheduled update.
Scope of impact: Any user interacting with the Walkie Talkie feature in the Teams mobile apps may be intermittently impacted.
Start time: Friday, April 18, 2025, at 12:00 PM UTC
Root cause: A recent app update contains a code regression, resulting in impact.
Next update by: Thursday, May 22, 2025, at 8:00 PM UTC https://status.dal.ca/service.php?Service=38 2025-05-15 13:43:26 Status
Service Restored
MO1074435

Details


Title: Users in Europe, Middle East, and Africa may be unable to access some M365 sites
User impact: Users in Europe, Middle East, and Africa may have been unable to access some M365 sites.
More info: Users may have seen 'An error (500 Internal Server Error) has occurred in response to this request.' when accessing some sites. Impacted sites included, but were not limited to:
- https://www.microsoft.com/microsoft-365
- https://outlook.com
- https://outlook.live.com
- https://www.hotmail.com
And related regional top-level domains sites, e.g. .co.uk, .nl, .fr
As a potential short-term workaround, affected users may have been able to access sites using the following URLs:
For the general M365 page - https://www.microsoft.com/en-us/microsoft-365
For Outlook - https://www.microsoft.com/en-us/microsoft-365/outlook
Final status: We've completed deployment of the fix to correct the code regression and confirmed through internal testing that the impact is remediated.
Scope of impact: Impact was specific to some users who are based in the Europe, Middle East and Africa regions attempting to access some M365 sites.
Start time: Wednesday, May 14, 2025, at 10:30 PM UTC
End time: Thursday, May 15, 2025, at 3:15 PM UTC
Root cause: A recent feature update, intended to introduce new service logic, contained a code regression that caused site rendering to fail and display a 500 error.
Next steps:
- We're reviewing our feature update testing and validation procedures to identify and prevent similar code regressions in deployments moving forward.
This is the final update for the event. https://status.dal.ca/service.php?Service=38 2025-05-15 08:50:21 Status
Service Degradation
MO1074435

Details

Title: Users in Europe, Middle East, and Africa may be unable to access some M365 sites
User impact: Users in Europe, Middle East, and Africa may be unable to access some M365 sites.
Current status: We're reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.
Scope of impact: Impact is specific to some users in Europe, Middle East, and Africa.
Next update by: Thursday, May 15, 2025, at 11:00 AM UTC https://status.dal.ca/service.php?Service=6 2025-05-14 14:52:43 EXCHANGE NOTICE
Some users may be unable to utilize automatic forwarding with their Exchange Online mailbox
Service Degradation

Current status: While the service provider's affected mailbox analysis progresses, they're further analyzing the network routing for automatic forwarding in Exchange Online as they isolate the source for this event so they can determine their next troubleshooting steps for remediating the impact. https://status.dal.ca/service.php?Service=6 2025-05-14 14:55:04 EXCHANGE NOTICE
Some users may be unable to access the Outlook desktop and mobile apps
Service Restored

More info: Users may have received an error stating "Something went wrong. [4usqa]" or "AADSTS500014: The service principal for resource '[Resource ID]' was disabled." when attempting to access the Outlook desktop and mobile app.
Outlook on the web and the new Outlook desktop apps were unaffected.
Users could have enabled the Information Protection app's service principal in Azure to allow users to access the Outlook desktop and mobile apps; however, the app may have been automatically disabled and cause the impact to reoccur.
Final status: The service provider has completed the reversion of the offending service update and confirmed through service health monitoring that the impact is remediated.
Start time: Wednesday, May 7, 2025, at 7:00 PM AST
End time: Wednesday, May 14, 2025, at 2:09 AM AST https://status.dal.ca/service.php?Service=6 2025-05-14 14:53:07 EXCHANGE NOTICE
Some users are unable to access the Outlook desktop client and mobile app
Service Degradation

Current status: The service provider suspects that a recent change to the service is resulting in impact. They're investigating the suspected problematic code to verify the root cause, in order to develop a remediation plan https://status.dal.ca/service.php?Service=39 2025-05-14 09:23:59 TEAMS NOTICE
Users may be shown the same meeting room repeatedly when selecting 'Add Location' to a Teams meeting
Service Degradation

More info: Users may be shown repeated meeting rooms when selecting 'Add Location' to a Teams meeting from the Teams calendar, even when the provided room is outside the building room list.
Users are able to schedule meetings in the correct meeting room using the Outlook calendar while the service provider works to resolve this issue.
Current status: The service provider has identified that changes within a recent regularly scheduled service update are resulting in impact. They've developed and begun deploying a fix to the affected service environment, and anticipate a portion of affected users may be fully remediated by their next update. In the interim, they're continuing with analysis of the impacting update to identify potential options to expedite remediation.
Scope of impact: Any user may be shown the same meeting room repeatedly when selecting 'Add Location' to a Teams meeting. https://status.dal.ca/service.php?Service=39 2025-06-03 09:23:08 TEAMS NOTICE
Some users without a Premium license may not have the option to use eCDN for town hall meetings in Teams
Service Restored https://status.dal.ca/service.php?Service=39 2025-05-14 09:23:38 TEAMS NOTICE
Some users without a Premium license may not have the option to use eCDN for town hall meetings in Teams
Service Degradation

More info: Some organizations who have the Enterprise Content Delivery Network (eCDN) field updated with a third party eCDN in the 'Live events settings" page may experience this issue during the town hall when non-Premium users schedule a town hall.
Current status: The service provider is analyzing service telemetry as well as call IDs from a subset of affected users to help determine the next steps. https://status.dal.ca/service.php?Service=39 2025-05-14 09:27:23 TEAMS NOTICE
Users accessing Teams from the Citrix Virtual Desktop Infrastructure (VDI) 2 experience service quality issues
Service Restored

Final status: The service provider has confirmed that the fix has been fully deployed, and impact has been remediated after a period of monitoring service health.
Scope of impact: Impact was specific to users served through the affected infrastructure, attempting to utilize the Teams desktop client using Citrix VDI 2 after the virtual machine wakes from hibernation.

Start time: Saturday, June 1, 2024, at 9:00 AM AST
End time: Tuesday, May 13, 2025, at 3:30 PM AST https://status.dal.ca/service.php?Service=39 2025-05-14 09:25:26 TEAMS NOTICE
Some users may see "unknown presence" instead of an accurate presence for certain users in Teams
Service Restored

More info: Users may have seen "unknown presence" showing for some cross cloud users. Users in the same cloud had their presence showing accurately.
Final status: The service provider has confirmed that the fix has successfully been deployed and impact has been remediated.

Start time: Monday, April 28, 2025, at 1:31 PM AST
End time: Tuesday, May 13, 2025, at 7:45 PM AST https://status.dal.ca/service.php?Service=39 2025-05-14 09:23:21 TEAMS NOTICE
Some users may see "unknown presence" instead of an accurate presence for Skype for Business users
Service Degradation

Current status: The service provider is reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. https://status.dal.ca/service.php?Service=8 2025-05-13 10:33:20 www.dal.ca is the CDN sites are back in working order. https://status.dal.ca/service.php?Service=8 2025-05-13 10:07:41 www.dal.ca is getting "Error 503 Backend is unhealthy"

We are currently investigating an issue impacting www.dal.ca that is causing an “Error 503 Backend is unhealthy”.

We will update as information becomes available. https://status.dal.ca/service.php?Service=6 2025-05-13 09:22:34 EXCHANGE NOTICE
Users’ inbound email messages are quarantined in Exchange Online when they contain attachments
Service Restored

Final status: The service provider has completed their restoration process and have recovered all possible email messages impacted by this event. Any email messages not released at this time were confirmed to be truly malicious and not removed from quarantine.
Scope of impact: Your organization was affected by this event, and some users were impacted when receiving messages containing attachments.
Start time: Wednesday, May 7, 2025, at 2:04 PM AST
End time: Saturday, May 10, 2025, at 9:00 PM AST