Dalhousie Status Page https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Fri, 7 Oct 2022 05:16:17 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-10-06 08:24:42 Eastlink New Change Control Notice


Type Of Work: Maintenance

Customer: Mi'kmaw Kina'matnewey

Change Control ID : 1480098

Start Date: 2022-11-01

End Date: 2022-11-01

Country: Canada

Location Of Work: Halifax - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 03:00 - 04:00 Atlantic

Affected Circuits:
143231 - 50 Maillard, Membertou, NS <> 103-7071 Bayers Rd, Halifax, NS
143232 - 50 Maillard, Membertou, NS <> 103-7071 Bayers Rd, Halifax, NS

Service Interruption Duration: less than 30 minute

Service Impact:
Your services will be impacted while we do a software upgrade.
Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-10-05 14:09:05 Eastlink New Change Control Notice


Type Of Work: Maintenance

Customer: Mi''''kmaw Kina''''matnewey

Change Control ID : 1479964

Start Date: 2022-10-31

End Date: 2022-10-31

Country: Canada

Location Of Work: Sydney - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 02:00 - 03:00 Atlantic

Affected Circuits:
143231 - 50 Maillard, Membertou, NS
143232 - 50 Maillard, Membertou, NS

Service Interruption Duration: less than 30 minute

Service Impact:
Your services will be impacted while we do a software upgrade.
Network - Acorn: Disruption https://status.dal.ca/service.php?Service=36 2022-10-06 08:36:10 Eastlink New Change Control Notice


Type Of Work: Project

Customer: ACORN NS

Change Control ID : 1484180

Start Date: 2022-10-26

End Date: 2022-10-26

Country: Canada

Location Of Work: Truro - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00118506 - 20 Rock Garden Rd, Bible Hill, NS

Service Interruption Duration: Network Threat - NonService Affecting

Service Impact:
Your services will at Threat during Fiber Splicing. No impact anticipated
Network - Acorn: Disruption https://status.dal.ca/service.php?Service=36 2022-10-05 11:31:59 Eastlink New Change Control Notice


Type Of Work: Project

Customer: ACORN NS

Change Control ID : 1484172

Start Date: 2022-10-19

End Date: 2022-10-19

Country: Canada

Location Of Work: Truro - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00118506 - 20 Rock Garden Rd, Bible Hill, NS

Service Interruption Duration: less than 20 minute

Service Impact:
Your services will be impacted during Fiber Splicing
Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-05-12 12:10:34 NETWORK SERVICE NOTICE
Saturday, October 15, 2022 - 7am – 4pm CSB – Central Services Bldg & Killam Library - network outage due to complete building power outage
Buildings Affected: CSB, Ken Rowe, Risley Hall, Killam Library, LMP, Security House, Studley Gym, Howe Hall, Chemistry & MacDonald
Power: Disruption https://status.dal.ca/service.php?Service=14 2022-05-12 12:10:09 POWER SERVICE NOTICE
Saturday, October 15, 2022 - 7am – 4pm CSB – Central Services Bldg & Killam Library - 5-year HV Maintenance - Complete Building Outage - Buildings Affected: CSB, Ken Rowe, Risley Hall, Killam Library, LMP, Security House, Studley Gym, Howe Hall, Chemistry & MacDonald
Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-10-06 12:28:27 Eastlink Change Control Cancellation Notice

Cancel Or Update Reason : This work has been canceled due to a network event and will be reschedule at a later date, sorry for any inconvenience this may have caused.

Change Control ID : 1476535

Start Date: 2022-10-11

End Date: 2022-10-11

Country: Canada

Location Of Work: Hampden - NL

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:01 - 06:00 Newfoundland

Affected Circuits: 10G - Canarie UPEI to MUN - Charlottetown to St Johns

Service Interruption Duration : 1 hour 30 minutes

Service Impact: Your services will be impacted while we perform Fiber Splicing
Network - Acorn: Disruption https://status.dal.ca/service.php?Service=36 2022-09-26 15:36:30 CHANGE CONTROL NOTICE
Type Of Work: Project
Customer: Canary NOC
Change Control ID : 1476535
Start Date: 2022-10-11
End Date: 2022-10-11
Country: Canada
Location Of Work: Hampden - NL
Reason For Work: Fiber Splicing
Release Window (24 hr format): 00:01 - 06:00 Newfoundland
Affected Circuits:
10G - Canarie UPEI to MUN - Charlottetown to St Johns
Service Interruption Duration: 1 hour 30 minutes
Service Impact:
Your services will be impacted while we perform Fiber Splicing
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2022-10-06 16:15:40 Users in Portugal intermittently may be unable to access or leverage Microsoft 365 services
ID: MO443082
Status
Service Degradation
Impacted services
Microsoft 365 suite
Restored services
Exchange Online,Microsoft Teams
Details Title: Users in Portugal intermittently may be unable to access or leverage Microsoft 365 services. User Impact: Users in Portugal intermittently may be unable to access or leverage Microsoft 365 services. More info: This issue has been confirmed to affect Exchange Online and Microsoft Teams service availability, though other Microsoft 365 services could also be affected. Current status: Our investigation has determined that a portion of networking infrastructure responsible for routing service requests for users in Portugal is operating in a suboptimal state, causing intermittent access issues. We've rebalanced traffic to healthy infrastructure and our telemetry indicates that service has recovered. We're monitoring service health for an extended period of time to ensure that availability remains stable. Scope of impact: This issue could intermittently affect any user in Portugal attempting to access Microsoft 365 services. Start time: Thursday, October 6, 2022, at 2:40 PM UTC Root cause: A portion of networking infrastructure responsible for routing service requests for users in Portugal is operating in a suboptimal state, causing intermittent access issues. Next update by: Thursday, October 6, 2022, at 5:00 PM UTC
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2022-10-06 14:43:29 Users in Portugal intermittently may be unable to access or leverage Microsoft 365 services
ID: MO443082
Status
Service Degradation
Impacted services
Microsoft 365 suite,Exchange Online,Microsoft Teams
Details Title: Users in Portugal may be unable to access or leverage Microsoft 365 services User Impact: Users in Portugal may be unable to access or leverage Microsoft 365 services. More info: This issue has been confirmed to affect Exchange Online and Microsoft Teams service availability, though other Microsoft 365 services could also be affected. Current status: Our investigation has determined that a portion of networking infrastructure responsible for routing service requests for users in Portugal is operating in a suboptimal state, causing intermittent access issues. We've rebalanced traffic to healthy infrastructure and our telemetry indicates that service has recovered. We're monitoring service health for an extended period of time to ensure that availability remains stable. Scope of impact: This issue could intermittently affect any user in Portugal attempting to access Microsoft 365 services. Start time: Thursday, October 6, 2022, at 2:40 PM UTC Root cause: A portion of networking infrastructure responsible for routing service requests for users in Portugal is operating in a suboptimal state, causing intermittent access issues. Next update by: Thursday, October 6, 2022, at 5:00 PM UTC
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2022-10-06 13:25:20 Users in Portugal may be unable to access or leverage Microsoft 365 services
ID: MO443082
Status
Investigating
Impacted services
Microsoft 365 suite,Exchange Online,Microsoft Teams
Details Title: Users in Portugal may be unable to access or leverage Microsoft 365 services User Impact: Users in Portugal may be unable to access or leverage Microsoft 365 services. Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-10-06 09:24:07 Users' outgoing email messages on Outlook on the web may be saved in the Drafts folder instead of the Sent folder
ID: EX437337
Status
Service Degradation
Impacted services
Exchange Online
Details Title: Users' outgoing email messages on Outlook on the web may be saved in the Drafts folder instead of the Sent folder User Impact: Users' outgoing email messages on Outlook on the web may be saved in the Drafts folder instead of the Sent folder. More info: The email messages are successfully sent but appear in the Drafts folder after sending. The impact is specific to them not showing in the Sent folder as expected. Current status: We've received feedback from the affected users for whom we enabled the fix, who have confirmed that impact persists. We've reached out to their representatives to provide HTTP Archive format (HAR) logs to help determine why the fix was not successful. Scope of impact: This issue may impact any user sending email messages through Outlook on the web. Start time: Monday, August 22, 2022, at 2:03 PM UTC Root cause: A recent update to Outlook on the web service components contains a code issue, causing messages to be sent as expected but not moved out of the Drafts folder. Next update by: Friday, October 7, 2022, at 7:30 PM UTC
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-10-06 08:59:33 Users' outgoing email messages on Outlook on the web may be saved in the Drafts folder instead of the Sent folder
ID: EX437337
Status
Extended Recovery
Impacted services
Exchange Online
Details Title: Users' outgoing email messages on Outlook on the web may be saved in the Drafts folder instead of the Sent folder User Impact: Users' outgoing email messages on Outlook on the web may be saved in the Drafts folder instead of the Sent folder. More info: The email messages are successfully sent but appear in the Drafts folder after sending. The impact is specific to them not showing in the Sent folder as expected. Current status: We're reaching out to the affected users for whom we've enabled the fix so that we can confirm it safely and effectively resolves the impact. After confirmation is received, we'll safely enable the fix for the rest of the affected users. Scope of impact: This issue may impact any user sending email messages through Outlook on the web. Start time: Monday, August 22, 2022, at 2:03 PM UTC Root cause: A recent update to Outlook on the web service components contains a code issue, causing messages to be sent as expected but not moved out of the Drafts folder. Next update by: Thursday, October 6, 2022, at 12:00 PM UTC
O365 - General: Notice https://status.dal.ca/service.php?Service=38 2022-10-06 08:47:45 Exchange Online Basic Auth Deprecation in 7 days
ID: EX442453
Status
Investigating
Impacted services
Exchange Online
Details Current status: We're making some changes to improve the security of your tenant. In approximately 7 days, we will disable basic authentication for all protocols that have not been previously opted-out by your tenant. Users still using basic authentication will have issues with accessing the service as a result. Please review the “Action Needed” and Diagnostics provided for more information and next steps. This communication will expire in 7 days.
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2022-10-06 08:21:58 Admins can’t update existing compliance policies in the Microsoft Purview compliance portal
ID: MO442388
Status
Service Degradation
Impacted services
Microsoft 365 suite,Exchange Online,SharePoint Online,OneDrive for Business,Microsoft Teams
Details Title: Admins can’t update existing compliance policies in the Microsoft Purview compliance portal User Impact: Admins can’t update existing compliance policies in the Microsoft Purview compliance portal. More info: This issue affects compliance policy management in all Microsoft Purview compliance solutions for Exchange Online, Microsoft Teams, OneDrive for Business, and SharePoint Online services. Current status: We’ve determined that a recent compliance policy update exposed a code regression that prevents validation logic from accurately identifying scope tags in existing compliance policies, resulting in this impact. We've created a fix and are in the process of rolling it out to your affected environment, which we estimate will take approximately 48 hours to complete and resolve the impact. Scope of impact: Your organization is being affected by this event, and admins are unable to update existing compliance policies in the compliance portal. Start time: Monday October 3, 2022, at 4:00 PM UTC Estimated time to resolve: We estimate the fix will be fully deployed to resolve the impact within the next 48 hours. Root cause: A recent compliance policy update exposed a code regression that prevents validation logic from accurately identifying scope tags in existing compliance policies, resulting in this impact. Next update by: Tuesday October 5, 2022, at 10:00 PM UTC
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2022-10-05 12:10:19 Windows 365 Cloud PCs can't be provisioned with the Enterprise 8vCPU/32GB/512GB service plan
ID: MO442361
Status
Service Degradation
Impacted services
Microsoft 365 suite
Details Title: Windows 365 Cloud PCs can't be provisioned with the Enterprise 8vCPU/32GB/512GB service plan User Impact: Admins can't provision new Cloud PCs with the Enterprise 8vCPU/32GB/512GB service plan. More info: W365 for Business customers are not impacted by this event. Additionally, there is no impact to users accessing already-provisioned Cloud PCs. Current status: We've confirmed that a recent service update which was part of regularly scheduled maintenance, has inadvertently caused impact. We're reviewing the update to help us determine the next best course of action to remediate impact. Scope of impact: Impact is specific to W365 Enterprise admins attempting to provision Cloud PCs with the impacted Enterprise service plan. Start time: Saturday, October 1, 2022, at 12:00 AM UTC Next update by: Wednesday, October 5, 2022, at 5:00 PM UTC
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-10-05 08:48:53 Status
Service Degradation
Impacted services
Exchange Online
Details Title: Some users may experience crashes when attempting to perform specific searches in the Outlook for Mac app User Impact: Users may experience crashes when attempting to perform specific searches in the Outlook for Mac app. Current status: We're examining recent changes made to the Outlook for Mac app search feature to inform our understanding of the issue and determine our next troubleshooting steps. Scope of impact: Some users attempting to perform searches containing specific terms within the Outlook for Mac app may experience impact. Next update by: Tuesday, October 4, 2022, at 10:30 PM UTC
O365 - Email/Outlook: Notice https://status.dal.ca/service.php?Service=6 2022-10-05 08:47:58 Some users may experience crashes when attempting to perform specific searches in the Outlook for Mac app
ID: EX442047
Status
Investigating
Impacted services
Exchange Online
Details Title: Some users may experience crashes when attempting to perform specific searches in the Outlook for Mac app User Impact: Users may experience crashes when attempting to perform specific searches in the Outlook for Mac app. Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes. Scope of impact: Some users attempting to perform searches containing specific terms within the Outlook for Mac app may experience impact.
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2022-10-05 08:44:40 Guest users without Microsoft Teams licenses can't utilize the chat within internally hosted Microsoft Teams meetings
ID: TM439228
Status
Service Degradation
Impacted services
Microsoft Teams
Details Title: Guest users without Microsoft Teams licenses can't utilize the chat within internally hosted Microsoft Teams meetings User Impact: Guest users without Microsoft Teams licenses can't utilize the chat within internally hosted Microsoft Teams meetings. More info: This impacts external users without Microsoft Teams licenses that attempt to utilize the chat for internally hosted Microsoft Teams meetings within the Microsoft Teams desktop and web clients. Current status: We've confirmed we'll proceed with developing a code fix for deployment to address this issue. We expect development of the fix to be complete by our next scheduled communication, after which the fix will undergo testing and validation before proceeding with deployment to the affected environment. Given the nature of the fix and the associated changes required to resolve the issue, we expect that the solution may take an extended period of time to be deployed. Scope of impact: Your organization is affected by this event, and external users without Microsoft Teams licenses attempting to utilize the chat within internally hosted Microsoft Teams meetings are impacted. Root cause: A code change that interacts with user license checks introduced an issue that prevents external users without a license from accessing internally hosted Microsoft Teams meeting chats. Next update by: Tuesday, October 4, 2022, at 7:30 PM UTC
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2022-10-04 08:38:19 Users can't call Microsoft Teams auto attendants via Public Switched Telephone Network (PSTN) or Skype for Business
ID: TM441746
Status
Investigating
Impacted services
Microsoft Teams
Details Title: Users can't call Microsoft Teams auto attendants via Public Switched Telephone Network (PSTN) or Skype for Business User Impact: Users can't call Microsoft Teams auto attendants via PSTN or Skype for Business. Current status: We've investigated a problem with the Microsoft Teams service in which users couldn't call auto attendants via Public Switched Telephone Network (PSTN) calling or Skype for Business, and we’ve confirmed that service is now restored. We'll provide additional information in a closure summary within the “History” section of the “Service health” dashboard shortly. Scope of impact: This issue affected any user attempting to call Microsoft Teams auto attendants via PSTN or Skype for Business.
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-10-04 08:30:27 Users on MacOS devices don't receive search results when searching in Outlook on the web through the Safari browser
ID: EX441724
Status
Restoring Service
Impacted services
Exchange Online
Details Title: Users on MacOS devices don't receive search results when searching in Outlook on the web through the Safari browser User Impact: Users on MacOS devices don't receive search results when searching in Outlook on the web through the Safari browser. Current status: We've identified that a recent service update related to the development of an unreleased feature contained a configuration not supported by the Safari browser, resulting in search results not being returned in Outlook on the web for MacOS Safari browser users. We’re in the process of reverting this update to resolve the issue for all users. Scope of impact: This issue impacts any user on MacOS devices attempting to perform searches in Outlook on the web through the Safari browser. Start time: Monday, September 26, 2022, at 9:52 PM UTC Root cause: A recent service update related to the development of an unreleased feature contained a configuration not supported by the Safari browser, resulting in search results not being returned in Outlook on the web for MacOS Safari browser users. Next update by: Tuesday, October 4, 2022, at 12:00 AM UTC
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-10-03 13:53:17 Admins' email activity reports after September 28, 2022, may not be visible in the Microsoft 365 admin center
ID: MO441715
Status
Service Degradation
Impacted services
Microsoft 365 suite
Details Title: Admins' email activity reports after September 28, 2022, may not be visible in the Microsoft 365 admin center User Impact: Admins' email activity reports after September 28, 2022, may not be visible in the Microsoft 365 admin center. Current status: We're analyzing service telemetry exhibiting the impact scenario so we can understand the underlying cause of impact and develop a remediation strategy. Scope of impact: Any admin attempting to view email activity reports in the Microsoft 365 admin center after September 28, 2022, may experience impact. Next update by: Monday, October 3, 2022, at 6:30 PM UTC
O365 - myDal/SharePoint: Notice https://status.dal.ca/service.php?Service=21 2022-10-03 13:41:22 Microsoft has resolved the issue where users users may have experienced intermittent delays or navigation errors when accessing myDal/SharePoint sites or OneDrive content. O365 - OneDrive: Disruption https://status.dal.ca/service.php?Service=40 2022-10-03 12:28:10 Status
Service Degradation
Impacted services
OneDrive for Business
Details Title: Users may be intermittently unable to access OneDrive for Business content User Impact: Users may be intermittently unable to access OneDrive for Business content. Current status: We've identified a subset of SQL database service infrastructure that has dropped below our manageable service performance thresholds, intermittently preventing users from accessing OneDrive for Business content. We're rerouting service traffic to an alternate subset of SQL database service infrastructure to remediate the impact. Scope of impact: This issue may intermittently prevent any user from accessing SharePoint Online sites. Start time: Monday, October 3, 2022, at 1:48 PM UTC Root cause: A subset of SQL database service infrastructure has dropped below our manageable service performance thresholds, intermittently preventing users from accessing OneDrive for Business content. Next update by: Monday, October 3, 2022, at 4:30 PM UTC
O365 - OneDrive: Disruption https://status.dal.ca/service.php?Service=40 2022-10-03 11:36:12 Delays or problems loading OneDrive for Business content
ID: OD441671
Status
Investigating
Impacted services
OneDrive for Business
Details Title: Delays or problems loading OneDrive for Business content User impact: Users may experience intermittent delays or navigation errors when accessing OneDrive for Business content. Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.
O365 - myDal/SharePoint: Disruption https://status.dal.ca/service.php?Service=21 2022-10-03 11:24:07 Microsoft is currently investigating an issue where users may experience intermittent delays or navigation errors when accessing myDal/SharePoint sites or OneDrive content. O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2022-10-03 09:38:12 Some admins may observe inaccurate data in the Microsoft 365 admin center mailbox usage report
ID: MO429639
Status
Extended Recovery
Impacted services
Microsoft 365 suite
Details Title: Some admins may observe inaccurate data in the Microsoft 365 admin center mailbox usage report User Impact: Admins may observe inaccurate data in the Microsoft 365 admin center mailbox usage report. More info: Admins may specifically see inaccurate data for Microsoft 365 admin center mailbox usage reports created since Saturday, September 10, 2022. Current status: We're stiving to alleviate the infrastructure build complications that are delaying the deployment to a part of the affected infrastructure. We'll provide a better timeline of when the deployment will be back on track by our next scheduled update. Scope of impact: Impact is specific to some admins who are attempting to view data for Microsoft 365 admin center mailbox usage reports created since Saturday, September 10, 2022. Start time: Saturday, September 10, 2022, at 12:00 AM UTC Root cause: A recent service update contained a coding error, which resulted in inaccurate data in the Microsoft 365 admin center mailbox usage report. Next update by: Monday, October 10, 2022, at 3:30 AM UTC
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2022-10-03 09:34:57 Admins may be unable to sign up for new Office 365 trial subscriptions
ID: MO441084
Status
Service Degradation
Impacted services
Microsoft 365 suite
Details Title: Admins may be unable to sign up for new Office 365 trial subscriptions User Impact: Admins may be unable to sign up for new Office 365 trial subscriptions. More info: Specifically, only a small percentage of admins may encounter issues signing up for new trial subscriptions. This issue only affects Office 365 trial subscriptions and has no affect on currently existing trial accounts or production tenants. Current status: We've discovered an issue where admins may be unable to sign up for new Office 365 trial subscriptions. We are actively working on addressing the cause of the problem and mitigating its impact. Start time: Friday, September 30, 2022, at 8:00 PM UTC Scope of impact: Some admins attempting to create accounts for Office 365 trial subscriptions will be unable to do so. Next update by: Wednesday, October 5, 2022, at 12:00 AM UTC
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2022-10-03 09:05:20 Users migrated from Skype for Business to Microsoft Teams may be unable to unblock internal users
ID: TM437152
Status
Extended Recovery
Impacted services
Microsoft Teams
Details Title: Users migrated from Skype for Business to Microsoft Teams may be unable to unblock internal users User Impact: Users migrated from Skype for Business to Microsoft Teams may be unable to unblock internal users. More info: As a result of this issue, users can't chat with blocked users. Current status: We're continuing our review of implementing this feature to the Microsoft Teams client. Due to the scope of changes required we expect this review to take several weeks. Scope of impact: This issue may impact any users migrated from Skype for Business to Microsoft Teams attempting to unblock other internal users. Root cause: Microsoft Teams doesn't yet include a feature to unblock internal users after migration. Next update by: Thursday, October 6, 2022, at 9:00 PM UTC
Power: Notice https://status.dal.ca/service.php?Service=14 2022-09-29 15:46:17 Studley Campus: (Robie St houses) power restored Power: Disruption https://status.dal.ca/service.php?Service=14 2022-09-29 07:46:46 Studley Campus: (Robie St houses) continue to have no power Power: Notice https://status.dal.ca/service.php?Service=14 2022-09-29 07:45:56 Studley Campus: power restored. Power: Outage https://status.dal.ca/service.php?Service=14 2022-09-29 04:13:37 Studley Campus: Most of campus is experiencing power outage. O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-09-29 08:35:53 Some users are unable to use Room Finder to search for rooms in Exchange Online
ID: EX439709
Status
Service Degradation
Impacted services
Exchange Online
Details Title: Some users are unable to use Room Finder to search for rooms in Exchange Online User Impact: Users are unable to use Room Finder to search for rooms in Exchange Online. More info: Users are experiencing impact using Outlook on the web and the Outlook desktop client. As an alternative to avoid impact, users can create an event in the room calendar in the search time frame. Current status: We discovered that a recent migration introduced an error in code that is leading to impact. We’ve completed validating a fix for the issue and are starting the deployment process. We anticipate having a remediation timeline by our next scheduled update. Scope of impact: Some users attempting to utilize Room Finder within the Exchange Online service are impacted. Start time: Monday, August 29, 2022, at 11:15 PM UTC Root cause: A recent migration introduced an error in code that is leading to impact. Next update by: Friday, September 30, 2022, at 6:30 PM UTC
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2022-09-28 15:45:23 Users may intermittently be unable to start Microsoft Teams live events and see an error when using hardware encoders
ID: TM439963
Status
Investigating
Impacted services
Microsoft Teams
Details Title: Users may intermittently be unable to start Microsoft Teams live events and see an error when using hardware encoders User Impact: Users may intermittently be unable to start Microsoft Teams live events and see an error when using hardware encoders. More info: While we're focused on remediation, users may restart the hardware encoder to potentially mitigate the problem temporarily. Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-09-28 14:43:34 Truro Campus: Dairy building restored Power: Outage https://status.dal.ca/service.php?Service=14 2022-09-28 10:32:19 Studley Campus: (Robie St houses) continue to have no power Network - General: Outage https://status.dal.ca/service.php?Service=9 2022-09-28 09:56:46 Truro Campus: Dairy building has had a network equipment failure. Tech is working on swap out. Power: Notice https://status.dal.ca/service.php?Service=14 2022-09-28 08:58:19 Truro Campus: power restored Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-09-28 09:03:39 Truro Campus: network restored Power: Outage https://status.dal.ca/service.php?Service=14 2022-09-28 09:05:27 Truro Campus: Experiencing power outage to most of campus. Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-09-28 03:54:00 Truro Campus: Most of campus without power. O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-09-28 10:23:24 Delays or problems connecting to Exchange Online
ID: EX439622
Status
Investigating
Impacted services
Exchange Online
Details Title: Delays or problems connecting to Exchange Online User Impact: Users may experience problems connecting to Exchange Online due to network issues. Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 60 minutes.
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-09-28 10:21:47 Delays or problems connecting to Exchange Online
ID: EX439600
Status
Service Degradation
Impacted services
Exchange Online
Details Title: About 1 percent of users in Peru may be unable to connect to Exchange Online User Impact: Users may be unable to connect to the Exchange Online Service. Current status: Our network telemetry indicates an issue with connectivity between our service and third-party Internet Service Provider (ISP) for about 1 percent of users in Peru. While this may not be caused by our service, we’re exploring methods to help alleviate impact while we continue to investigate the root cause. Scope of impact: Approximately one percent of users may have problems connecting to the Exchange Online service. Next update by: Tuesday September 27, 2022, at 11:00 PM UTC
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-09-28 10:20:18 Some users may be unable to access their Exchange Online mailboxes via Outlook on the web
ID: EX439381
Status
Service Degradation
Impacted services
Exchange Online
Details Title: Some users may be unable to access their Exchange Online mailboxes via Outlook on the web User Impact: Users may be unable to access their Exchange Online mailboxes via Outlook on the web. Current status: We’ve initiated the process of disabling the specific code set including the offending update to remediate the impact. We expect to have a more accurate estimation for impact resolution by our next update. Scope of impact: Any user whose archive and primary mailboxes are located on the same subset of database infrastructure may be impacted. Root cause: A user directory feature update introduced a code issue that prevents some users with an archive and primary mailbox on the same database infrastructure from accessing their mailboxes via Outlook on the web. Next update by: Wednesday, September 28, 2022, at 8:30 PM UTC
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-09-28 10:18:50 Delays or problems connecting to Exchange Online
ID: EX439600
Status
Investigating
Impacted services
Exchange Online
Details Title: Delays or problems connecting to Exchange Online User Impact: Users may experience problems connecting to Exchange Online due to network issues. Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 60 minutes.
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-09-27 14:55:25 Some users' and delegates' shared calendars may not sync new events in Exchange Online through any connection method
ID: EX439553
Status
Investigating
Impacted services
Exchange Online
Details Title: Some users' and delegates' shared calendars may not sync new events in Exchange Online through any connection method User Impact: Users' and delegates' shared calendars may not sync new events in Exchange Online through any connection method. More info: We've received some reports that removing and readding the shared calendar for affected users may work as a temporary solution. Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-09-27 11:56:11 Studley Campus: (Robie St houses) are still without power. Economics and Edward St network restored. Power: Outage https://status.dal.ca/service.php?Service=14 2022-09-27 11:54:00 Studley Campus: (Robie St houses) are still without power. Economics and Edward St power restored. Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-09-27 11:22:24 Truro Campus: (Cumming Hall) network equipment issues. Tech investigating. Power: Outage https://status.dal.ca/service.php?Service=14 2022-09-27 09:57:40 Studley Campus: (Economics, Robie St houses, Edward St houses) are still without power Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-09-27 09:57:20 Studley Campus: (Economics, Robie St houses, Edward St houses) are still without power O365 - General: Notice https://status.dal.ca/service.php?Service=38 2022-09-27 10:07:54 Users may be unable to access or create Microsoft Forms when associated with a Microsoft 365 group
ID: FM439246
Status
Investigating
Impacted services
Microsoft Forms
Details Title: Users may be unable to access or create Microsoft Forms when associated with a Microsoft 365 group User Impact: Users may be unable to access or create Microsoft Forms when associated with a Microsoft 365 group. Current status: We've received reports of an issues affected Microsoft Forms access and creation when the forms are associated with a group. We're collecting service logs from an internal reproduction of this issue to better understand the underlying cause of the problem so that we can identify our next troubleshooting steps. Scope of impact: Any user attempting to access a Microsoft Forms that is associated with a Microsoft 365 group may be affected. Next update by: Monday, September 26, 2022, at 9:00 PM UTC
O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2022-09-27 10:01:31 Users may be unable to access or create Microsoft Forms when associated with a Microsoft 365 group
ID: FM439246
Status
Investigating
Impacted services
Microsoft Forms
Details Title: Users may be unable to access or create Microsoft Forms when associated with a Microsoft 365 group User Impact: Users may be unable to access or create Microsoft Forms when associated with a Microsoft 365 group. Current status: We've received reports of an issues affected Microsoft Forms access and creation when the forms are associated with a group. We're collecting service logs from an internal reproduction of this issue to better understand the underlying cause of the problem so that we can identify our next troubleshooting steps. Scope of impact: Any user attempting to access a Microsoft Forms that is associated with a Microsoft 365 group may be affected. Next update by: Monday, September 26, 2022, at 9:00 PM UTC
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2022-09-27 09:59:05 Some users are intermittently dropped from meetings when using the Microsoft Teams desktop client
ID: TM424840
Status
Extended Recovery
Impacted services
Microsoft Teams
Details Title: Some users are intermittently dropped from meetings when using the Microsoft Teams desktop client User Impact: Users are intermittently dropped from meetings when using the Microsoft Teams desktop client. More info: This issue is primarily affecting MacOS users; however, a small percentage of Windows users may also see this problem. Users who can join the meetings through the Microsoft Teams web or mobile apps can do so to avoid impact. Current status: We've confirmed that the deployment of the fix for the affected Windows users has begun and currently stands at 20 percent saturation. We also anticipate its completion by the next scheduled update. Scope of impact: A subset of MacOS users and potentially some Windows users are intermittently dropped from Microsoft Teams meetings when using the desktop client. Start time: Friday, August 19, 2022, at 9:44 AM UTC Estimated time to resolve: We estimate the remaining impact to Windows users should be resolved by our next update. Root cause: A recent update to improve client rendering and telemetry handling introduced a Join button meeting code issue, resulting in conflicting commands and ultimately dropping users from meetings. Next update by: Wednesday, September 28, 2022, at 5:00 PM UTC
O365 - myDal/SharePoint: Notice https://status.dal.ca/service.php?Service=21 2022-09-26 16:51:11 Microsoft has resolved the issue where users may not have received search results for items recently added to SharePoint Online site collections that contain more than 1 million items or are more than 100 GB in size. Telephone: Notice https://status.dal.ca/service.php?Service=37 2022-09-26 15:40:01 All landline telephones on the Truro campus should now be back in service. The service provider is running a report to test for anything that could have been missed. If any are found, a technician will be onsite Tuesday to repair. O365 - General: Disruption https://status.dal.ca/service.php?Service=38 2022-09-26 09:08:51 OFFICE WORD DESKTOP CLIENT ISSUE
Users' Microsoft Word desktop client may crash when accepting grammar changes via the Editor pane
ID: OP438550
Status: Service Degradation
Impacted services: Microsoft 365 Apps
Details Title: Users' Microsoft Word desktop client may crash when accepting grammar changes via the Editor pane
More info: This issue affects users on version 2207 or later that are either hosted in US Government cloud environments or those who have opted in for the Semi-Annual Enterprise (Preview) channel.
Current status: The service provider has determined that a recent feature update introduced a code issue within the Editor features in Microsoft Word, resulting in impact. They're developing a fix and they'll provide an estimated deployment timeline as it becomes available.
Scope of impact: This issue may affect any user on Microsoft Word version 2207 or later that are either hosted in US Government cloud environments or who have opted in for the Semi-Annual Enterprise (Preview) channel.
Root cause: A recent feature update introduced a code issue within the Editor features in Microsoft Word, resulting in impact.
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-09-26 09:06:38 EXCHANGE ONLINE SERVICE ISSUE
ID: EX437337
Status: Service Degradation
Impacted services: Exchange Online
Details Title: Users' outgoing email messages on Outlook on the web may be saved in the Drafts folder instead of the Sent folder
More info: The emails are successfully sent but are appearing in the Drafts folder after sending. The impact is specific to them not showing in the Sent folder as expected.
Current status: The service provider has determined that a recent update to Outlook on the web service components contained a code issue, causing messages to be sent as expected but not moved out of the Drafts folder and into the Sent folder. They're developing a fix for this issue.
Scope of impact: This issue may impact any of your users sending email messages through Outlook on the web.
Root cause: A recent update to Outlook on the web service components contained a code issue, causing messages to be sent as expected but not moved out of the Drafts folder.
Telephone: Disruption https://status.dal.ca/service.php?Service=37 2022-09-26 12:16:42 Some landline telephone services on the Truro campus are currently down. Service to about 75% were restored today, however the remaining 25% are affected by some equipment damaged during the power outage related to hurricane Fiona. Service provider technicians are aware and are actively working on repairing the remaining service. It is expected that the outage will continue into Tuesday, Sept 27th. Network - Wireless: Notice https://status.dal.ca/service.php?Service=17 2022-09-25 06:48:47 Upgrade complete. Network - Wireless: Outage https://status.dal.ca/service.php?Service=17 2022-09-22 14:47:15 Wireless Service is unavailable while software upgrade is in progress. Telephone: Notice https://status.dal.ca/service.php?Service=37 2022-09-26 15:57:09 Network Incident Notification
Ticket ID : 20242 (Interruption - Start - Major)
Start Date : Sep 23, 2022 11:13 PM ADT
Resolved: Sep 25, 2022 03:24 PM ADT
Cause : Power outage
Service Outage Details
Power outage due to hurricane Fiona in the area. Technicians are currently working on this issue.
Impacted Services
Text Messaging, Voice Service, HSPA Data Service, LTE Data Service
Impacted Sites:
AR - Newfoundland and Labrador AR - Nova Scotia AR - Prince Edward Island AR - New Brunswick
O365 - Teams: Disruption https://status.dal.ca/service.php?Service=39 2022-09-23 09:54:44 Users may be unable to unblock internal users
ID: TM437152
Status
Service Degradation
Impacted services
Teams
Details Title: Users may be unable to unblock internal users User Impact: Users may be unable to unblock internal users. More info: As a result of this issue, users can't chat with blocked users. Current status: We've responded to reports of an issue where users may be unable to unblock internal users, which is preventing users from chatting with those blocked users. We're analyzing system data from affected users in parallel with reviewing recent system changes to determine if any of them may be contributing to impact. Scope of impact: This issue may impact any users attempting to unblock other internal users. Next update by: Thursday, September 22, 2022, at 6:00 PM UTC
Telephone: Notice https://status.dal.ca/service.php?Service=37 2022-09-26 09:01:53 Service Restored Network - Acorn: Notice https://status.dal.ca/service.php?Service=36 2022-09-23 09:00:27 Eastlink Emergency Change Control Notice


Type Of Work: Expedite

Customer: ACORN NS

Change Control ID : 1480683

Start Date: 2022-09-23

End Date: 2022-09-23

Country: Canada

Location Of Work: New Glasgow - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00142074 - 10G Acorn New Glasgow to Truro

Service Interruption Duration: 6 hours

Service Impact:
Your services will be impacted while we perform Expedited troubleshooting on a Fiber Transport link
Telephone: Outage https://status.dal.ca/service.php?Service=37 2022-09-22 09:41:08 Network Incident Notification
Ticket ID : 20240 (Maintenance - Scheduled - Critical) Start Date : Sep 23, 2022 12:00 AM EDT End Date : Sep 23, 2022 06:00 AM EDT Customer Impact : 15 mins Cause : Upgrade - Server
Service Outage Details
PTT will disconnect or loop on connect. Downtime 2-15 minutes.
Impacted Services
Push to Talk
Impacted Locations: Canada
Network - Acorn: Notice https://status.dal.ca/service.php?Service=36 2022-09-23 10:27:57 Eastlink Change Control Completion Notice
Customer: ACORN NS
Change Control ID : 1480683
Start Date: 2022-09-23
End Date: 2022-09-23
Country: Canada
Location Of Work: New Glasgow - NS
Reason For Work: Network Testing/Maintenance
Release Window (24 hr format): 00:01 - 06:00 Atlantic
Affected Circuits:
00142074 - 10G Acorn New Glasgow to Truro
Service Impact: Your services will be impacted while we perform Expedited troubleshooting on a Fiber Transport link
O365 - Teams: Notice https://status.dal.ca/service.php?Service=39 2022-09-22 15:45:44 Users may be unable to unblock internal users
ID: TM437152
Status
Investigating
Impacted services
Teams
Details Title: Users may be unable to unblock internal users User Impact: Users may be unable to unblock internal users. More info: As a result of this issue, users can't chat with blocked users. Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
Telephone: Notice https://status.dal.ca/service.php?Service=37 2022-09-22 08:30:44 Service Restored Telephone: Disruption https://status.dal.ca/service.php?Service=37 2022-09-16 13:03:36 NETWORK INCIDENT NOTIFICATION
Ticket ID : 20231 (Maintenance - Scheduled - Critical)
Start Date : Sep 22, 2022 04:00 AM ADT
End Date : Sep 22, 2022 10:00 AM ADT
Customer Impact : 15 mins
Cause : Equipment - Move
Service Outage Details:
The WR static APN (wrstat.bell.ca) will be down for 15 minutes during the maintenance period.
Impacted Services: HSPA Data Service, LTE Data Service
Impacted Locations: Canada
Network - Acorn: Notice https://status.dal.ca/service.php?Service=36 2022-09-22 09:55:29 Eastlink New Change Control Notice


Type Of Work: Project

Customer: ACORN NS

Change Control ID : 1480137

Start Date: 2022-10-21

End Date: 2022-10-21

Country: Canada

Location Of Work: Barneys River, NS

Reason For Work: OSP Forced Relocate

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00142075 - 10G ACORN - Sydney to New Glasgow
00119760 - St. Martha''''s Hospital - 25 Bay St, Antigonish , NS <-> acorn-ng-1
00117880 - ST FX ACEnet - 2329 Notre Dame Ave, Antigonish , NS <-> acorn-ng-1
00117205 - NSCC STRAIT - 226 Reeves St, Port Hawkesbury, NS <-> acorn-ng-1

Service Interruption Duration: 5 hours
Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-09-21 22:37:09 Maintenance activity completed. Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-09-21 17:50:21 Maintenance activity will be carried out on the data center firewall tonight between 9.30pm and 10.30pm. During this period, there will be some interruptions in the network.
Services will be restored as soon as the maintenance activity is completed.
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-09-21 09:28:58 Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web
ID: EX435256
Status
Service Degradation
Impacted services
Exchange Online
Details Title: Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web User Impact: Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web. More info: While we're focused on remediation, users that have access to Outlook mobile can use this connection method to bypass the problem. Current status: We've identified a service update that has introduced a permissions issue which may be impacting user access to the Exchange Online calendar. We've developed and are internally validating a fix that we're expecting will remediate the impact. We'll provide a fix deployment timeline once available. Scope of impact: This issue may impact any user attempting to access their mailboxes’ calendars via the Outlook desktop client or Outlook on the web. Root cause: A service update has introduced a permissions issue that may be preventing users from accessing their mailboxes’ calendars via the Outlook desktop client and Outlook on the web. Next update by: Wednesday, September 21, 2022, at 7:00 PM UTC
Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-09-21 13:07:09 Campus community, we experienced a network outage (both wireless and wired) on all Dalhousie campuses for 40 minutes beginning at noon. ITS is investigating the root cause. We will provide a further update as we have more information . We appreciate your patience as we work through this and understand this is problematic for the community. Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-09-21 12:51:50 Campus connectivity issue resolved. Technicians continue to monitor. Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-09-21 12:50:49 Campus Wide: We are experiencing network connectivity issue, techs are investigating. O365 - Email/Outlook: Notice https://status.dal.ca/service.php?Service=6 2022-09-20 15:41:52 Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web
ID: EX435256
Status
Investigating
Impacted services
Exchange Online
Details Title: Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web User Impact: Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web. More info: While we're focused on remediation, users that have access to Outlook mobile can use this connection method to bypass the problem. Current status: We've identified a service update that has introduced a permissions issue which may be impacting user access to the Exchange Online calendar. We've developed and are internally validating a fix that we're expecting will remediate the impact. We'll provide a fix deployment timeline once available. Scope of impact: This issue may impact any user attempting to access their mailboxes’ calendars via the Outlook desktop client or Outlook on the web. Root cause: A service update has introduced a permissions issue that may be preventing users from accessing their mailboxes’ calendars via the Outlook desktop client and Outlook on the web. Next update by: Wednesday, September 21, 2022, at 7:00 PM UTC
O365 - Email/Outlook: Disruption https://status.dal.ca/service.php?Service=6 2022-09-20 11:32:47 Users may fail to receive spam email notifications within Exchange Online
ID: EX434668
Status
Service Degradation
Impacted services
Exchange Online
Details Title: Users may fail to receive spam email notifications within Exchange Online User Impact: Users may fail to receive spam email notifications within Exchange Online. Current status: We've determined that a recent code change was made to spam email notifications, which resulted in user impact. We've developed a fix that should be available for deployment within 24 hours to remediate impact. Scope of impact: Users serviced by the affected infrastructure may be impacted. Root cause: A recent code change in spam email notification configuration resulted in the impact. Next update by: Tuesday, September 20, 2022, at 2:00 AM UTC
O365 - General: Notice https://status.dal.ca/service.php?Service=38 2022-09-20 10:03:36 Status
Service Restored
Impacted services
365 Apps
Details Title: Users are unable to access multiple 365 apps via iOS and Android devices User Impact: Users were unable to access multiple 365 apps via iOS and Android devices. More info: The impacted 365 apps included but weren’t limited to: - Excel - PowerPoint - Word - Office - OneNote Final status: We’ve determined that a recent clean-up and optimization procedure caused an issue that affected a specific Managed Service Account (MSA) authentication component, resulting in the impact. We’ve successfully reintroduced the affected authentication component and restarted the affected infrastructure, which we've confirmed via service telemetry resolved this issue. Scope of impact: Any MSA user with Microsoft Azure Multi-

Factor Authentication enabled may have experienced the impact. Impact start time: Wednesday, September 14, 2022, at 6:32 UTC Impact end time: Friday, September 16, 2022, at 10:08 PM UTC Root cause: We’ve determined that a recent clean-up procedure caused an issue that affected a specific Managed Service Account (MSA) authentication component, resulting in the impact. Next steps: - We’re reviewing our clean-up and optimization procedures to prevent issues like this from occurring in the future. This is the final update for the event.
O365 - myDal/SharePoint: Disruption https://status.dal.ca/service.php?Service=21 2022-09-20 08:36:06 Microsoft is currently investigating an issue where users may not receive search results for items recently added to SharePoint Online site collections that contain more than 1 million items or are more than 100 GB in size. Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-09-14 14:41:34 Campus connectivity has been restored. Wireless concerns continue.

Technicians continue to act to improve the experience, and update the Network - Wireless status.
Network - Wireless: Disruption https://status.dal.ca/service.php?Service=17 2022-09-14 14:40:08 UPDATE: Reports of slow network.

Wireless periodically drops in some areas. Technicians continue to investigate issues and work to correct quickly. This can take up to 15 minutes to restore.
Network - Acorn: Notice https://status.dal.ca/service.php?Service=36 2022-09-14 12:55:37 Service Restored
for both 1472207 and 1472190
Network - Acorn: Disruption https://status.dal.ca/service.php?Service=36 2022-09-14 12:55:18 Eastlink New Change Control Notice

Type Of Work: Project
Customer: ACORN NS
Change Control ID : 1472190

Start Date: 2022-09-15
End Date: 2022-09-15

Country: Canada

Location Of Work: Truro - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00118506 - 20 Rock Garden Rd, Bible Hill, NS
Service Interruption Duration: Network Threat - NonService Affecting

Service Impact:
Your services will be under Threat during Fiber Splicing, no impact anticipated
Network - Acorn: Disruption https://status.dal.ca/service.php?Service=36 2022-09-14 12:54:33 Change Control Notice

Type Of Work: Project
Customer: ACORN NS

Change Control ID : 1472207

Start Date: 2022-09-14
End Date: 2022-09-14

Country: Canada
Location Of Work: Windsor - NS

Reason For Work: Damaged Fiber Cables

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
ACORN - 89 Payzant Dr, Windsor, NS

Service Interruption Duration: Network Threat - NonService Affecting

Service Impact:
Your services will be under Threat during Fiber Splicing, no impact anticipated.
Network - Wireless: Disruption https://status.dal.ca/service.php?Service=17 2022-09-13 14:13:13 UPDATE: Reports of slow network.

Campus connectivity is improving. Technicians continue to investigate authentication issues.

Please accept our sincere apology for this issue. We know the start of the semester is an important time for Dalhousie and that network connectivity is a critical requirement.
Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-09-13 14:12:29 UPDATE: Reports of slow network.

Campus connectivity appears to be improving. Technicians continue to act to improve the experience.

Please accept our sincere apology for this issue. We know the start of the semester is an important time for Dalhousie and that network connectivity is a critical requirement.
O365 - myDal/SharePoint: Notice https://status.dal.ca/service.php?Service=21 2022-09-13 09:17:13 Microsoft has resolved the issue where users may have been unable to download multiple files at the same time from myDal/SharePoint Online sites. Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-09-13 08:28:59 Reports of slow network.

Technicians are taking actions to limit impact but concern is ongoing.
O365 - myDal/SharePoint: Disruption https://status.dal.ca/service.php?Service=21 2022-09-12 13:31:44 Microsoft is currently investigating an issue where users may be unable to download multiple files at the same time from myDal/SharePoint Online sites. Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-09-12 15:03:28 Issue has been cleared.

Design Building floor 1, is currently down. Techs are investigating.
Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-09-12 09:34:34 Power loss in Mona Campbell building, which is having an impact on network services.

Power has been restored, but equipment is still down. Techs are investigating.

Network has been restored.
Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-09-10 08:03:00 There is a planned partial power shutdown for the LSC building. This is affecting some network devices, network services will be degraded for the time.

Current not ETA

08:00 - Power has been restored to the building.
Network - Wireless: Disruption https://status.dal.ca/service.php?Service=17 2022-09-08 15:54:58 UPDATE: Wireless connections slow.

We are aware there are periodic wireless connectivity issues on campus. Technicians continue to monitor and act to improve the experience.

Please accept our sincere apology for this issue. We know the start of the semester is an important time for Dalhousie and that network connectivity is a critical requirement.
Network - General: Notice https://status.dal.ca/service.php?Service=9 2022-09-08 15:53:38 RESOLVED: Reports of slow network.

Connectivity to / from campus is restored at this time. Technicians continue to monitor and act to improve the experience.

Please accept our sincere apology for this issue. We know the start of the semester is an important time for Dalhousie and that network connectivity is a critical requirement.
Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-09-08 14:22:59 UPDATE: Reports of slow network.

Campus connectivity is improving. Technicians continue to act to improve the experience.

Please accept our sincere apology for this issue. We know the start of the semester is an important time for Dalhousie and that network connectivity is a critical requirement.
Network - Wireless: Disruption https://status.dal.ca/service.php?Service=17 2022-09-08 12:57:05 Campus wide: Wireless issues are ongoing and technicians are investigating. Network - General: Disruption https://status.dal.ca/service.php?Service=9 2022-09-08 12:33:19 UPDATE: Reports of slow network.

Technicians are taking actions to limit impact of incident but concern is ongoing.