https://status.dal.ca/ RSS feed of the Dalhousie Status Page updates. en-ca Sat, 27 Apr 2024 05:09:22 America/Halifax Copyright 2017 Dalhousie University. https://status.dal.ca/rss.php https://status.dal.ca/service.php?Service=14 2024-02-27 14:58:50 Planned Power Shutdown starting in the early morning at 4 AM on Saturday May 18th and running until 4 AM on Monday Morning May 20th.
For High Voltage Electrical Maintenance to various electrical equipment around the campus which is mandated by legislation. https://status.dal.ca/service.php?Service=37 2024-04-23 11:24:46 Customer name / Nom du client: Dalhousie University
Bell reference number / Numéro de référence Bell: CM0000000910062
Start time / Heure de début (Y/M/D): 2024-05-15 04:00:00 AM (ET)
End time / Heure de fin (Y/M/D): 2024-05-15 08:00:00 AM (ET)
Estimated outage / Estimation de l’interruption: 30 min
Status / Statut: APPROVED/ APPROUVÉ
Activity / Activité: We need to proceed with a software upgrade at the central office in order to improve your service.Nous devons procéder à une mise à jour de logiciel à la centrale afin d’améliorer votre service.
Equipment / Équipement: ASR9010
CLLI: CLGSABQA3PW
Circuit(s) affected / Circuit(s) impacté(s):
 05DHAP000024-596BLCA-000   BTCV-ABCALG-CE105      
You may experience a failure(s) at any time during the above window.Il est possible que vous éprouviez une/plusieurs interruption(s) de service lors de la fenêtre ci-dessus. https://status.dal.ca/service.php?Service=32 2024-04-25 12:35:41 Campus Bookings will be unavailable between 5-9AM on Sunday May 5th while critical OS updates are being applied. We apologize for any inconvenience this may cause. https://status.dal.ca/service.php?Service=36 2024-04-09 13:44:49 Eastlink New Change Control Notice


Type Of Work: Maintenance

Customer: Dalhousie

Change Control ID : 1779446

Start Date: 2024-05-02
End Date: 2024-05-02

Country: Canada

Location Of Work: Halifax - NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 02:00 - 06:00 Atlantic

Affected Circuits:
Meraki Internet

Service Interruption Duration: less than 5 minute

Service Impact:
DAL's Meraki Internet service will be impacted while we do software upgrade of a network device, this will affect all Meraki Service locations. https://status.dal.ca/service.php?Service=36 2024-04-09 13:48:48 Eastlink New Change Control Notice


Type Of Work: Maintenance

Customer: Dalhousie

Change Control ID : 1779439

Start Date: 2024-05-01

End Date: 2024-05-01

Country: Canada

Location Of Work: Halifax - NS

Reason For Work: Software Upgrade

Release Window (24 hr format): 02:00 - 06:00 Atlantic

Affected Circuits:
Meraki Internet

Service Interruption Duration: less than 5 minute

Service Impact:
DAL's Meraki Internet service will be impacted while we do software upgrade of a network device, this will affect all Meraki Service locations. https://status.dal.ca/service.php?Service=36 2024-04-11 15:47:08 Eastlink URGENT – Update to Change Notice


Update Information: This work has been rescheduled to 30 April from 24 April, sorry for any inconvenience this may have caused.

Type Of Work: Project

Customer: Dalhousie

Change Control ID : 1775934

Start Date: 2024-04-30

End Date: 2024-04-30

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: Engineering Project

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
ASN 8111 - 24.222.79.122 <> Eastlink ASN 11260
ASN 8111 - 2610:170:ffff:501::2 <> Eastlink ASN 11260

Service Interruption Duration: 2 hours

Service Impact:
Your services will be impacted while we do a hardware upgrade. If you've got BGP peering you'll need to update you're peering information from 24.137.100.52/2610:170:ffff::7 TO 24.137.100.222/2610:170:ffff::35 https://status.dal.ca/service.php?Service=9 2024-04-26 09:01:00 Maintenance activity will be carried out on the VPN firewalls.
During the upgrade, VPN services will be disrupted intermittently. https://status.dal.ca/service.php?Service=14 2024-04-26 11:20:46 D Building on Sexton Campus: will have no power from 7 a.m. to 4 p.m. on Saturday, April 27 to perform necessary maintenance. The building will be closed during this time. https://status.dal.ca/service.php?Service=21 2024-04-26 08:21:57 Active:

1) When searching myDal/SharePoint sites, users may experience missing, out of date, or incomplete content results when pages finish loading.


Resolved:

1) Users may experience slow loading speeds or the inability to access myDal/SharePoint Online sites. https://status.dal.ca/service.php?Service=22 2024-04-25 12:48:12 The issue been resolved and application connections should now be available https://status.dal.ca/service.php?Service=13 2024-04-25 12:47:56 The issue been resolved and application connections should now be available. https://status.dal.ca/service.php?Service=25 2024-04-25 12:44:58 Issue has been resloved. https://status.dal.ca/service.php?Service=25 2024-04-25 12:34:16 Issue authenticating to Borealis and Orcid using Dalhouise credentials. Currently being investigated. https://status.dal.ca/service.php?Service=13 2024-04-25 11:53:40 Connections to Banner applications are currently unavailable. Technicians are investigating.

We apologize for the inconvenience https://status.dal.ca/service.php?Service=22 2024-04-25 11:54:21 Connections to DalOnline are currently unavailable. Technicians are investigating.

We apologize for the inconvenience https://status.dal.ca/service.php?Service=21 2024-04-24 17:12:36 Active:

1) Users may experience slow loading speeds or the inability to access myDal/SharePoint Online sites.

2) When searching myDal/SharePoint sites, users may experience missing, out of date, or incomplete content results when pages finish loading. https://status.dal.ca/service.php?Service=6 2024-04-24 15:54:09 Status
Service Degradation

Impacted services
Exchange Online

Title: Users' push notifications fail approximately five percent of the time for any Exchange Online connection method
User impact: Users' push notifications fail approximately five percent of the time for any Exchange Online connection method.
More info: Most push notification failures are occurring on Outlook for iOS devices.
Current status: We’re reviewing system logs to isolate the origin of this issue.
Scope of impact: Any user may be impacted
Next update by: Wednesday, April 24, 2024, at 6:30 PM UTC https://status.dal.ca/service.php?Service=40 2024-04-24 10:37:38 Status
Service Degradation

Impacted services
OneDrive for Business

Title: Some users may experience slow loading speeds or are unable to access OneDrive for Business content
User impact: Users may experience slow loading speeds or are unable to access OneDrive for Business content.
Current status: We've received further reports that the issue related to "SP784244" is continuing to affect some users within the Europe, Middle East, and Africa region, and we're activating the quicker path for loading OneDrive for Business content to resolve impact. We're continuing to investigate the root cause and impact start time to identify any additional remediations that may be necessary to prevent the impact from occurring again.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Thursday, April 25, 2024, at 3:00 AM UTC https://status.dal.ca/service.php?Service=39 2024-04-25 09:45:35 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Some users can't access the new Microsoft Teams desktop client after installing a specific system driver
User impact: Users can’t access the new Microsoft Teams desktop client after installing a specific system driver.
More info: Impact is limited to a small subset of users who have installed Pleora eBus SDK on their Windows device. While we work to resolve this issue, affected users can bypass impact by uninstalling the affected driver using the following steps:
1. Open the command prompt with administrator privileges.
2. Run the following commands:
- cd C:\Program Files\Common Files\Pleora\eBUS SDK
regsvr32 /u PvDSSource64.ax
- cd C:\Program Files (x86)\Common Files\Pleora\eBUS SDK
regsvr32 /u PvDSSource.ax
Current status: Our investigation has determined that a code issue within the new Microsoft Teams desktop client code base is preventing the client from starting after the affected driver is installed, leading to impact. We're developing a fix to repair the code error and remediate this issue. Development of this fix is in its early stages, and we currently anticipate that it will reach affected users and remediate impact by the end of May 2024. We'll provide a more precise timeline to resolution as it becomes available.
Scope of impact: Any user attempting to access the Microsoft Teams desktop client after installing Pleora eBus SDK on their Windows device may be impacted.
Root cause: A code issue within the new Microsoft Teams desktop client code base is preventing the client from starting after the affected driver is installed, leading to impact.
Next update by: Thursday, May 2, 2024, at 1:30 AM UTC https://status.dal.ca/service.php?Service=21 2024-04-24 09:49:40 Active:

1) Users may experience slow loading speeds or the inability to access myDal/SharePoint Online sites.

2) When searching myDal/SharePoint sites, users may:

a) Intermittently receive an incomplete results page and the results never load.

b) Experience missing, out of date, or incomplete content results when pages finish loading https://status.dal.ca/service.php?Service=36 2024-04-24 09:07:31 Work completed. https://status.dal.ca/service.php?Service=36 2024-04-11 09:55:31 Eastlink New Change Control Notice


Type Of Work: Expedite

Customer: ACORN NS

Change Control ID : 1780748

Start Date: 2024-04-24

End Date: 2024-04-24

Country: Canada

Location Of Work: Sydney - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00142076 - ACORN NS - acorn-sydn-2 Twe1/0/23 <> acorn-blby-2 Fo1/0/24
00142075 - ACORN NS - acorn-nwgl-2 Twe1/0/23 <> acorn-sydn-2 Twe1/0/24

Service Interruption Duration: 2 hours

Service Impact:
Your services will be impacted while we do expedited work to troubleshoot degraded light levels. https://status.dal.ca/service.php?Service=36 2024-04-08 14:27:25 Eastlink New Change Control Notice


Type Of Work: Project
Customer: Dalhousie

Change Control ID : 1775934

Start Date: 2024-04-24
End Date: 2024-04-24

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: Engineering Project

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
ASN 8111 - 24.222.79.122 <> Eastlink ASN 11260
ASN 8111 - 2610:170:ffff:501::2 <> Eastlink ASN 11260

Service Interruption Duration: 2 hours

Service Impact:
Your services will be impacted while we do a hardware upgrade. If you've got BGP peering you'll need to update you're peering information from 24.137.100.52/2610:170:ffff::7 TO 24.137.100.222/2610:170:ffff::35 https://status.dal.ca/service.php?Service=36 2024-04-24 10:43:59 Eastlink Change Control Completion Notice


Customer: ACORN NS

Change Control ID : 1780748

Start Date: 2024-04-24

End Date: 2024-04-24

Country: Canada

Location Of Work: Sydney - NS

Reason For Work: Network Testing/Maintenance

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00142076 - ACORN NS - acorn-sydn-2 Twe1/0/23 <> acorn-blby-2 Fo1/0/24
00142075 - ACORN NS - acorn-nwgl-2 Twe1/0/23 <> acorn-sydn-2 Twe1/0/24

Service Impact: Your services will be impacted while we do expedited work to troubleshoot degraded light levels. https://status.dal.ca/service.php?Service=21 2024-04-23 15:38:51 Active:

1) When searching myDal/SharePoint sites, users may:

a) Intermittently receive an incomplete results page and the results never load.

b) Experience missing, out of date, or incomplete content results when pages finish loading.

Resolved:

1) Users may be unable to load specific myDal/SharePoint site pages and may see an error message. https://status.dal.ca/service.php?Service=21 2024-04-23 14:16:01 Active:

1) When searching myDal/SharePoint sites, users may:

a) Intermittently receive an incomplete results page and the results never load.

b) Experience missing, out of date, or incomplete content results when pages finish loading.

Resolved:

1) Users may be unable to load specific myDal/SharePoint site pages and may see an error message. https://status.dal.ca/service.php?Service=21 2024-04-23 10:33:50 Active:

1) Users may be unable to load specific myDal/SharePoint site pages and may see an error message, "Can't load the application on this page. Use the browser Back button to retry".

2) When searching myDal/SharePoint sites, users may:

a) Intermittently receive an incomplete results page and the results never load.

b) Experience missing, out of date, or incomplete content results when pages finish loading. https://status.dal.ca/service.php?Service=21 2024-04-23 08:13:36 Active:

When searching myDal/SharePoint sites, users may either:

1) Intermittently receive an incomplete results page and the results never load, and/or

2) Experience missing, out of date, or incomplete content results when pages finish loading. https://status.dal.ca/service.php?Service=39 2024-04-23 10:08:18 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Some users may see errors when loading the Discover feed within Microsoft Teams
User impact: Users may see errors when loading the Discover feed within Microsoft Teams.
Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
Scope of impact: Impact is specific to users who are served through the affected infrastructure attempting to load the Discover Feed in Microsoft Teams.
Next update by: Tuesday, April 23, 2024, at 9:30 AM UTC https://status.dal.ca/service.php?Service=39 2024-04-23 10:08:23 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Some users may see errors when loading the Discover feed within Microsoft Teams
User impact: Users may see errors when loading the Discover feed within Microsoft Teams.
Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
Scope of impact: Impact is specific to users who are served through the affected infrastructure attempting to load the Discover Feed in Microsoft Teams.
Next update by: Tuesday, April 23, 2024, at 9:30 AM UTC https://status.dal.ca/service.php?Service=37 2024-04-22 16:19:08 Update: The issue with Teams telephone has been resolved. https://status.dal.ca/service.php?Service=37 2024-04-22 16:18:57 Update: The issue with Teams telephone has been resolved. https://status.dal.ca/service.php?Service=37 2024-04-22 16:02:27 Teams telephone calling is currently unavailable. Inbound and outbound calling is affected. Dal's service partner is aware and are troubleshooting the issue. https://status.dal.ca/service.php?Service=38 2024-04-24 09:41:08 Status
Service Degradation

Impacted services
Microsoft 365 suite

Title: Admins may observe a stale refresh date for activity reports in the Microsoft 365 admin center
User impact: Admins may observe a stale refresh date for activity reports in the Microsoft 365 admin center.
More info: The activity reports in the Microsoft 365 admin center currently displays a stale refresh date of 'April 17, 2024'. Reports from the following categories are impacted:
- Microsoft 365 groups
- Microsoft Teams usage
Current status: Our monitoring indicates that the pipeline infrastructure, responsible for facilitating report data is continuing to recover and the refresh date is moving forward. We're continuing to monitor the recovery before declaring impact as remediated.
Scope of impact: Impact is specific to admins who are served through the affected infrastructure.
Start time: Monday, April 22, 2024, at 12:00 AM UTC
Root cause: A section of pipeline infrastructure responsible for facilitating report data requests has become unresponsive.
Next update by: Thursday, April 25, 2024, at 11:00 AM UTC https://status.dal.ca/service.php?Service=38 2024-04-22 09:35:09 Status
Service Degradation

Impacted services
Microsoft 365 suite

Title: Delays when receiving activity reports from the Microsoft 365 Suite admin center
User impact: Admins may experience delays of up to 81 hours receiving activity reports from the Microsoft 365 admin center.
More info: Reports from the following categories are impacted:
- Microsoft 365 groups
- Microsoft Teams usage
Current status: We've identified that a section of pipeline infrastructure, responsible for facilitating report data requests, has become unresponsive, resulting in impact. We're rebooting this infrastructure to remediate impact.
Scope of impact: Impact is specific to admins who are being serviced through the affected infrastructure.
Start time: Monday, April 22, 2024, at 12:00 AM UTC
Root cause: A section of pipeline infrastructure responsible for facilitating report data requests has become unresponsive.
Next update by: Tuesday, April 23, 2024, at 10:00 AM UTC https://status.dal.ca/service.php?Service=39 2024-04-19 15:54:25 Some users' Microsoft Teams clients may freeze when attempting to access the Teams menu in the sidebar

ID: TM775487



Issue type: Advisory




Status



Service Degradation




Impacted services



Microsoft Teams




Details



Title: Some users' Microsoft Teams clients may freeze when attempting to access the Teams menu in the sidebar
User impact: Users' Microsoft Teams clients may freeze when attempting to access the Teams menu in the sidebar.
More info: Users receive an unexpected error message stating "You don't have access to this channel. Contact the owner ... to get access." despite having proper permissions. Please note that if users don't receive this error message, it's not related to this event and needs to be investigated independently.
This can affect users on both the web and desktop clients running the new Microsoft Teams. While we're focused on remediation, users may able to avoid impact by utilizing the classic Microsoft Teams experience.
Impacted users may be able to resolve the frozen client issue by proceeding with the following steps:
1. Sign out of Microsoft Teams.
2. Completely close out of the Microsoft Teams client by right-clicking on the system tray and hitting "Quit Teams", or by closing the browser window.
3. Reopen the Teams client and sign back in.
Current status: We've completed our validation of the fix and are proceeding with rolling out the fix through two methods. The first will be as part of the latest Microsoft Teams build and the other method is to include the fix in the current Microsoft Teams build, which uses alternate deployment infrastructure to provide updates to previous builds. We expect to have a confirmed timeline with our next scheduled update for both of these methods.
Scope of impact: Some users attempting to access the Teams menu through the sidebar in the new Microsoft Teams web and desktop clients may be impacted.
Start time: Tuesday, March 26, 2024, at 5:09 AM UTC
Root cause: A recent service update introduced an issue where users' default channel information isn't being called as expected in the new Microsoft Teams, resulting in impact.
Next update by: Friday, April 19, 2024, at 9:30 PM UTC https://status.dal.ca/service.php?Service=6 2024-04-19 10:03:26 Users were unable to view or use the scroll bar after composing an Outlook on the web email using the "To" button

ID: EX772176



Issue type: Advisory




Status



Service Restored




Impacted services



Exchange Online




Details



Title: Users were unable to view or use the scroll bar after composing an Outlook on the web email using the "To" button
User impact: Users were unable to view or use the scroll bar after composing an Outlook on the web email using the "To" button.
More info: Specifically, the scroll bar for contact lists may not have appeared and while we focused on remediation, users may have been able to search for the intended user or utilize the desktop client as interim workarounds.
Final status: We’ve received confirmation from affected users representatives that our mitigation was effective, and impact has been remediated.
Scope of impact: Any user serviced by the affected infrastructure who was attempting to compose an email using the "To" button may have been impacted.
Start time: Friday, April 5, 2024, at 12:43 AM UTC
End time: Thursday, April 18, 2024, at 6:20 PM UTC
Root cause: A recent service update contained a code regression, which was resulting in impact.
Next steps:
- We're reviewing our update procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2024-04-19 10:01:46 Some users may be unable to access shared mailboxes from Outlook on the web

ID: EX777095



Issue type: Incident




Status



Service Restored




Impacted services



Exchange Online




Details



Title: Some users may be unable to access shared mailboxes from Outlook on the web
User impact: Users may have been unable to access shared mailboxes from Outlook on the web.
More info: Users could access their shared mailboxes from the Outlook desktop client and Outlook mobile to avoid this issue. Additionally, if users were actively reproducing the issue on Outlook on the web, as a potential workaround we recommended users sign out of the session to ensure the existing cookies were cleared, then access Outlook on the web using the direct link for the shared mailbox, and sign in again.
Final status: The fix completed deployment and we confirmed with affected users that impact is remediated.
Scope of impact: Some users attempting to access shared mailboxes from Outlook on the web may have been impacted.
Start time: Saturday, April 13, 2024, at 5:00 AM UTC
End time: Thursday, April 18, 2024, at 3:50 PM UTC
Root cause: A recent Outlook on the web build within our service infrastructure was causing some requests to access shared mailboxes to fail unexpectedly.
Next steps:
- We're reviewing our Outlook on the web build validation procedure to determine methods of improving the identification of similar issues in service builds that are deployed in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2024-04-18 08:26:42 Apr 17, 2024, 4:21 PM ADT

Microsoft completed the roll back of a recent update which has mitigated the issue, and our service telemetry indicates recovery and restoration of mail flow. Additionally, the service has automatically rebalanced traffic across healthy infrastructure to further expedite resolution for end-users. https://status.dal.ca/service.php?Service=9 2024-04-17 16:02:21 Physical Plant/Central Services: network equipment failure on the 2nd floor impacting wireless. Technicians are working on replacement. https://status.dal.ca/service.php?Service=39 2024-04-17 15:49:59 Admins may be unable to search for delegates under the Voice tab in the Microsoft Teams admin center

ID: TM779452



Issue type: Advisory




Status



Investigating




Impacted services



Microsoft Teams




Details



Title: Admins may be unable to search for delegates under the Voice tab in the Microsoft Teams admin center
User impact: Admins may be unable to search for delegates under the Voice tab in the Microsoft Teams admin center.
Current status: We're investigating reports of an issue regarding admins potentially being unable to search for delegates under Voice tab in the Microsoft Teams admin center. We'll provide an update in 30 minutes. https://status.dal.ca/service.php?Service=39 2024-04-17 15:50:15 Admins may be unable to search for delegates under the Voice tab in the Microsoft Teams admin center

ID: TM779452



Issue type: Advisory




Status



Service Degradation




Impacted services



Microsoft Teams




Details



Title: Admins may be unable to search for delegates under the Voice tab in the Microsoft Teams admin center
User impact: Admins may be unable to search for delegates under the Voice tab in the Microsoft Teams admin center.
Current status: Our analysis thus far has identified a previously implemented code change as a potential source of impact. We're reviewing this theory and its correlation to impact to plan our next steps towards remediation.
Scope of impact: Admins attempting to search for delegates under the Voice tab in the Microsoft Teams admin center may be unable to do so.
Next update by: Wednesday, April 17, 2024, at 7:00 PM UTC https://status.dal.ca/service.php?Service=39 2024-04-17 15:41:09 Some users' Microsoft Teams presence information was displayed incorrectly

ID: TM779035



Issue type: Incident




Status



Service Restored




Impacted services



Microsoft Teams




Details



Title: Some users' Microsoft Teams presence information was displayed incorrectly
User impact: Users' Microsoft Teams presence information was displayed incorrectly.
More info: Impact was specific to some users who were utilizing presence-related Microsoft Teams certified applications.
Final status: We've identified that a recent scheduled service update contained a change intended to optimize presence-related data flow, which was unexpectedly causing impact. We reverted the offending change, and confirmed following a period monitoring the service environment, that impact to end users has been remediated.
Scope of impact: Impact was specific to some users who were utilizing presence-related Microsoft Teams certified applications, who were served through the affected infrastructure.
Start time: Tuesday, April 16, 2024, at 10:11 PM UTC
End time: Wednesday, April 17, 2024, at 9:50 AM UTC
Root cause: A recent scheduled service update contained a change intended to optimize presence-related data flow, which was unexpectedly causing impact.
Next steps:
- We’re reviewing our scheduled presence-related service updates for similar issues, to reduce or avoid similar impact in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=38 2024-04-17 15:35:31 Admins may have been unable to view the Microsoft 365 apps usage report

ID: MO777085



Issue type: Advisory




Status



Investigating




Impacted services



Microsoft 365 suite




Details



Title: Admins may have been unable to view the Microsoft 365 apps usage report
User impact: Admins may have been unable to view the Microsoft 365 apps usage report.
More info: The April 10, 2024 Microsoft 365 usage report was affected, as well as the April 11, 2024 Copilot Readiness Activity report.
Final status: We've successfully resolved impact and the backfill of report data is now up to date.
Scope of impact: All admins may have been impacted by this event, and may have experienced delays receiving data used for the affected reports mentioned in the More info section.
Start time: Sunday, April 14, 2024, at 12:00 AM UTC
End time: Tuesday, April 16, 2024, at 9:25 AM UTC
Root cause: An issue within the upstream service infrastructure was causing data delays for a specific usage report, leading to impact.
Next steps:
- We're analyzing data delays and trends on the affected upstream service infrastructure to help prevent this problem from happening again.
This is the final update for this event. https://status.dal.ca/service.php?Service=38 2024-04-17 15:35:31 Admins may have been unable to view the Microsoft 365 apps usage report

ID: MO777085



Issue type: Advisory




Status



Investigating




Impacted services



Microsoft 365 suite




Details



Title: Admins may have been unable to view the Microsoft 365 apps usage report
User impact: Admins may have been unable to view the Microsoft 365 apps usage report.
More info: The April 10, 2024 Microsoft 365 usage report was affected, as well as the April 11, 2024 Copilot Readiness Activity report.
Final status: We've successfully resolved impact and the backfill of report data is now up to date.
Scope of impact: All admins may have been impacted by this event, and may have experienced delays receiving data used for the affected reports mentioned in the More info section.
Start time: Sunday, April 14, 2024, at 12:00 AM UTC
End time: Tuesday, April 16, 2024, at 9:25 AM UTC
Root cause: An issue within the upstream service infrastructure was causing data delays for a specific usage report, leading to impact.
Next steps:
- We're analyzing data delays and trends on the affected upstream service infrastructure to help prevent this problem from happening again.
This is the final update for this event. https://status.dal.ca/service.php?Service=39 2024-04-17 15:33:23 Some users' Microsoft Teams presence information is displayed incorrectly

ID: TM779035



Issue type: Advisory




Status



Service Degradation




Impacted services



Microsoft Teams




Details

Some users' Microsoft Teams presence information is displayed incorrectly

User impact: Users' Microsoft Teams presence information is displayed incorrectly.

More info: Impact is specific to some users who are utilizing presence-related Microsoft Teams certified applications.


Current status:

We’re analyzing recent trends in service telemetry to understand more about the issue and determine our next troubleshooting steps.
Scope of impact: Impact is specific to some users who are utilizing presence-related Microsoft Teams certified applications, who are served through the affected infrastructure.
Next update by: Wednesday, April 17, 2024, at 10:30 AM UTC https://status.dal.ca/service.php?Service=6 2024-04-17 13:14:09 Some users' inbound and outbound email messages may be intermittently delayed when sending through Exchange Online

Issue ID: EX779388
Affected services: Exchange Online
Status: Investigating
Issue type: Incident
Start time: Apr 17, 2024, 12:13 PM ADT

User impact
Users' inbound and outbound email messages may be intermittently delayed when sending through Exchange Online.

Description
Some users report that they can't send or receive messages at all.

Scope of impact
This issue can potentially affect any user that's hosted in Canada that's attempting to send or receive email messages, as well as users who are hosted outside of Canada that attempt to send email to or receive email from users hosted in Canada.


Current status
Apr 17, 2024, 12:52 PM ADT
Our monitoring systems show that portions of mail flow infrastructure are operating below expected standards, resulting in either mail flow delays or outright failures to send or receive email messages. We're evaluating the service infrastructure to determine the most expedient remediation option while also determining the reasoning behind this service degradation.
Next update by:
Apr 17, 2024, 2:30 PM ADT https://status.dal.ca/service.php?Service=14 2024-04-16 14:20:45 Power has been restored to Truro campus. https://status.dal.ca/service.php?Service=17 2024-04-16 14:20:29 Power has been restored to Truro campus. https://status.dal.ca/service.php?Service=9 2024-04-16 14:20:07 Power has been restored to Truro campus. https://status.dal.ca/service.php?Service=6 2024-04-16 14:18:44 Some users' quarantine notifications may not be received in their configured mailbox language in Exchange Online

ID: EX764043


Issue type: Advisory


Status
Service Restored


Impacted services
Exchange Online


Details

Title: Some users' quarantine notifications may not be received in their configured mailbox language in Exchange Online
User impact: Users' quarantine notifications may not have been received in their configured mailbox language in Exchange Online.
More info: Affected users may have incorrectly seen that all quarantine notifications were being received in English when their mailbox has a different language configured.
Final status: Deployment of the fix is complete, and we've monitored service health telemetry to confirm that quarantine notifications are now received in the correct language and impact is remediated.
Scope of impact: Impact was specific to some users with quarantine notifications enabled who were served through the affected infrastructure.
Start time: Thursday, March 21, 2024, at 1:00 PM UTC
End time: Monday, April 15, 2024, at 8:00 AM UTC
Root cause: A recent service update to the code base responsible for identifying the user's language when sending quarantine notifications introduced a code regression that led to impact.
Next steps:
- We're reviewing our Exchange Online update procedures pertaining to the code base responsible for identifying users' language configurations to prevent similar impact in future updates.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2024-04-16 14:15:28 Some users may experience delays of up to five minutes accessing Outlook on the web and its features

ID: EX766938



Issue type: Advisory




Status
Service Restored



Impacted services
Exchange Online


Details

Title: Some users may experience delays of up to five minutes accessing Outlook on the web and its features
User impact: Users may have experienced delays of up to five minutes accessing Outlook on the web and its features.
Final status: We've confirmed that the fix has completed deployment and validated this has remediated impact via service telemetry.
Scope of impact: Some users whose requests were routed through the affected subset of infrastructure may have seen delays when accessing Outlook on the web or leveraging its features.
Start time: Monday, April 1, 2024, at 1:00 PM UTC
End time: Saturday, April 13, 2024, at 3:10 PM UTC
Root cause: A recent infrastructure update deployed a code change to an authentication component, which was causing the component to consume more resources than the infrastructure can handle, resulting in impact.
Next steps:
- We're continuing our review of the code responsible for impact to better identify and prevent similar issues in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2024-04-16 14:11:24 Users may be intermittently unable to download attachments or view embedded images in Outlook on the web

ID: EX776161



Issue type: Incident


Status
Service Restored

Impacted services
Exchange Online



Details

Title: Users may be intermittently unable to download attachments or view embedded images in Outlook on the web
User impact: Users may have been intermittently unable to download attachments or view embedded images in Outlook on the web.
More info: Users may have seen the following error message when an attachment failed to download: “Error downloading the file content.” This issue may have impacted those who were downloading attachments or viewing embedded images in Outlook on the web.
To ensure the mitigation takes effect, users should log out and then log in to their Outlook on the web accounts. If available, users could have downloaded attachments and viewed embedded images consistently through the Outlook desktop client or the Outlook mobile app.
Final status: We've completed the deployment of the fix and service telemetry indicates availability has been restored. Customers have also reported that the issue is resolved. If users are still experiencing the issue, please ensure that they log out and log back in to their devices for the changes to take effect.
Scope of impact: Users attempting to download attachments and viewing embedded images in Outlook on the web may have been intermittently impacted.
Start time: Friday, March 29, 2024, at 12:00 AM UTC
End time: Monday, April 15, 2024, at 2:00 PM UTC
Root cause: A recent update that was intended to improve the reliability of Outlook on the web contained a code configuration issue that caused long running sessions, which may have prevented attachment downloads and embedded image viewing.
Next steps:
- We're reviewing our change management procedures to identify opportunities for improvement with impact scenarios such as this.
- We're performing analysis on our automated detections to determine more expedient methods to identify and resolve similar events in the future. https://status.dal.ca/service.php?Service=17 2024-04-16 11:40:24 There is currently a power outage in Truro affecting the buildings on the Cumming Hall side of College rd. https://status.dal.ca/service.php?Service=14 2024-04-16 11:40:52 There is currently a power outage in Truro affecting the buildings on the Cumming Hall side of College rd. https://status.dal.ca/service.php?Service=9 2024-04-16 11:39:34 There is currently a power outage in Truro affecting the buildings on the Cumming Hall side of College rd. https://status.dal.ca/service.php?Service=6 2024-04-15 13:53:46 Some users' mailbox migrations from Google to Exchange Online haven't completed as expected

ID: EX774895



Status
Service Degradation


Impacted services
Exchange Online




Details

Title: Some users' mailbox migrations from Google to Exchange Online haven't completed as expected
User impact: Users' mailbox migrations from Google to Exchange Online haven't completed as expected.
More info: Specifically, the Deleted, Archive, and Junk mailboxes are showing a difference in size after the migration.
Current status: We've determined that a code issue was introduced in a recent service update which impacts migrations from Google to Exchange Online by not migrating items with the Deleted, Archive, or Junk labels, resulting in mailbox migrations not completing as expected. We've developed a code change and are deploying it to our internal testing environment to ensure it remediates impact. We'll aim to provide a deployment timeline by our next scheduled update.
Scope of impact: Your organization is affected by this event, and some users attempting to migrate mailboxes from Google to Exchange Online are impacted.
Start time: Thursday, March 7, 2024, at 12:00 AM UTC
Root cause: A code issue was introduced in a recent service update which impacts migrations from Google to Exchange Online by not migrating items with the Deleted, Archive, or Junk labels, resulting in mailbox migrations not completing as expected.
Next update by: Monday, April 15, 2024, at 6:00 PM UTC https://status.dal.ca/service.php?Service=38 2024-04-16 14:20:03 Admins may not be able to view the Microsoft 365 apps usage report

ID: MO777085

Issue type: Advisory

Status
Investigating


Impacted services
Microsoft 365 suite, Microsoft Copilot (Microsoft 365)


Details

Title: Admins may not be able to view the Microsoft 365 apps usage report
User impact: Admins may not be able to view the Microsoft 365 apps usage report.
More info: The April 10, 2024 Microsoft 365 usage report is affected, as well as the April 11, 2024 Copilot Readiness Activity report.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes. https://status.dal.ca/service.php?Service=6 2024-04-15 13:43:11 Some Exchange Online users may intermittently be unable to view free/busy information of Exchange on-premises users

ID: EX774628

Status
Service Restored


Impacted services
Exchange Online


Details
Title: Some Exchange Online users may intermittently be unable to view free/busy information of Exchange on-premises users
User impact: Exchange Online users may have intermittently been unable to view free/busy information of Exchange on-premises users.
Final status: We've received confirmations from affected users that the issue has been resolved after we reverted the offending configuration change.
Scope of impact: This event may have intermittently impacted some users who were attempting to retrieve external users' free/busy information in Exchange Online.
Start time: Saturday, March 30, 2024, at 12:00 AM UTC
End time: Saturday, April 13, 2024, at 6:45 AM UTC
Root cause: A configuration change was causing incorrect results to been returned by a portion of service infrastructure that manages requests sent between Exchange Online and on-premises Exchange Online users.
Next steps:
- To help prevent similar issues, we're taking steps to ensure that configuration changes go through more extensive testing and validation to help identify problems prior to deployment.
This is the final update for the event. https://status.dal.ca/service.php?Service=38 2024-04-15 13:39:20 Some users may have seen a decline in their metric scores in the Ransomware protection and Endpoint Security initiatives

Status
Service Restored

Impacted services
Microsoft 365 suite

Title: Some users may have seen a decline in their metric scores in the Ransomware protection and Endpoint Security initiatives
User impact: Users may have seen a decline in their metric scores in the Ransomware protection and Endpoint Security initiatives
Final status: We've finished deploying the fix and received feedback from affected users that impact is no longer occurring.
Scope of impact: Some users attempting to view their metric scores in the Ransomware protection and Endpoint Security initiatives may have been impacted.
Start time: Sunday, March 24, 2024, at 12:00 AM UTC
End time: Sunday, April 7, 2024, at 6:30 AM UTC
Root cause: Recent code modifications related to the calculation of scores for TVM metrics contained a code issue and was preventing metric scores from displaying accurately for some users.
Next steps:
- We're reviewing our recent code modification procedures to help prevent similar impact from happening again.
This is the final update for the event. https://status.dal.ca/service.php?Service=6 2024-04-15 13:34:33 Some Exchange Online users may intermittently be unable to view free/busy information of Exchange on-premises users
Details



Title: Some Exchange Online users may intermittently be unable to view free/busy information of Exchange on-premises users
User impact: Exchange Online users may intermittently be unable to view free/busy information of Exchange on-premises users.
Current status: We've determined a configuration change is causing incorrect results to be returned by a portion of service infrastructure that manages requests sent between Exchange Online and on-premises Exchange Online users. We're reverting the change to remediate the impact and we're assessing a timeline for remediation.
Scope of impact: This event may intermittently impact some users who attempting to retrieve external users' free/busy information in Exchange Online.
Start time: Saturday, March 30, 2024, at 12:00 AM UTC
Root cause: A configuration change is causing incorrect results to be returned by a portion of service infrastructure that manages requests sent between Exchange Online and on-premises Exchange Online users.
Next update by: Saturday, April 13, 2024, at 7:00 AM UTC https://status.dal.ca/service.php?Service=6 2024-04-15 13:32:01 Users may be intermittently unable to download attachments or view embedded images in some Outlook connection methods

Details



Title: Users may be intermittently unable to download attachments or view embedded images in some Outlook connection methods
User impact: Users may be intermittently unable to download attachments or view embedded images in some Outlook clients.
More info: This issue may impact those who are downloading attachments or viewing embedded images in either Outlook on the web or the Outlook mobile apps. Users may see the following error message when an attachment fails to download: “Error downloading the file content.” Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web or the Outlook mobile app. If available, users can download attachments and view embedded images consistently through the Outlook desktop client.
Current status: We're continuing to track the fix discussed previously in EX764050, and confirmed it's continuing to saturate throughout the affected environment, although the process is taking longer than expected. We expect it may complete by our next scheduled update on Monday, April 15, 2024, at 11:00 PM UTC.
Scope of impact: Users attempting to download attachments and viewing embedded images in Outlook on the web or Outlook mobile apps may be intermittently impacted.
Start time: Friday, March 29, 2024, at 12:00 AM UTC
Root cause: A recent update, intended to improve the reliability of Outlook on the web and Outlook mobile apps, contains a code configuration issue that's causing long running sessions, preventing attachment downloads and embedded image viewing.
Next update by: Monday, April 15, 2024, at 11:00 PM UTC https://status.dal.ca/service.php?Service=9 2024-04-15 09:03:13 Power and network restored. https://status.dal.ca/service.php?Service=14 2024-04-15 09:03:26 POWER NOTICE
Service Restored https://status.dal.ca/service.php?Service=9 2024-04-15 09:03:05 Network Notice
Service Restored https://status.dal.ca/service.php?Service=14 2024-04-08 15:29:51 POWER NOTICE
The Henry Hicks building will be closed all day Saturday April 13th to finish up the installation of the 600v electrical supply. The only other building affected will be the University Club.

The power will be switched off in the Hick Building from 7.00am all day Saturday April 13th and the building will be closed. The building will stay closed overnight & reopen on Sunday morning.

In conjunction, the power to the University Club will be switched off first thing Friday April 12 & remain off until Saturday Afternoon (April 13) https://status.dal.ca/service.php?Service=21 2024-04-12 11:04:38 Active:

1) Users' content results from search calls may be missing or disappear when pages finish loading in myDal/SharePoint. Items in search driven results may appear to be out of date or incomplete.

Resolved:

1) Users may be intermittently unable to access myDal/SharePoint sites, including the inability to access or edit list or library items or workflows. You may see an access denied error or a "Sorry, you don't have access" message. As the issue is intermittent in nature, retrying or refreshing may be successful. https://status.dal.ca/service.php?Service=39 2024-04-12 09:35:08 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Users may experience crashes when attempting to utilize media functions in Microsoft Teams meetings
User impact: Users may experience crashes when attempting to utilize media functions in Microsoft Teams meetings.
More info: The problem occurs in the new Microsoft Teams desktop and web clients for devices with Intel media drivers.
The impacted functions include the following:
- Video (including the use of camera)
- Screen sharing
Current status: We've identified that a code issue introduced by a recent feature update is responsible for the media crashes in Microsoft Teams meetings. We've developed a code fix to address the issue, which we're deploying to our internal environments for testing and validation. Once we confirm the efficacy of the fix, we'll provide a timeline for deployment to the broader impacted environment.
Scope of impact: This issue may impact any user attempting to use media functions in meetings in the new Microsoft Teams on devices with Intel drivers.
Start time: Monday, March 4, 2024, at 12:00 PM UTC
Root cause: A code issue introduced by a recent feature update is responsible for the media crashes in Microsoft Teams meetings.
Next update by: Tuesday, April 16, 2024, at 10:30 PM UTC https://status.dal.ca/service.php?Service=14 2024-04-08 15:32:19 POWER NOTICE
The power for the Hick Building will be off from 5:00-6:30 on Friday morning April 12th, to do some initial preparation then power will be restored to the Hicks building for the rest of the day.
Additionally, on Saturday morning (April 13) power will be switched off from 7.00am all day and the building will be closed. The building will stay closed overnight & reopen on Sunday morning.
In conjunction, the power to the University Club will be switched off first thing Friday & remain off until Saturday Afternoon https://status.dal.ca/service.php?Service=9 2024-04-15 09:04:01 NETWORK OUTAGE
Due to work on the power system, the network will be offline in the Hicks building from 5:00 am to 6:30 am on Friday April 12 as well as from 7:00 am on Saturday April 13 until the morning of Sunday April 14.

In conjunction, the power to the University Club will be switched off first thing Friday & remain off until Saturday afternoon thus there will be no network available in the University Club during this time period.

Power has been restored to all buildings affected. https://status.dal.ca/service.php?Service=39 2024-04-11 15:36:42 Status
Service Restored

Impacted services
Microsoft Teams

Title: Users may be unable to access newly created shared channels in Microsoft Teams or access corresponding URLs
User impact: Users may have been unable to access newly created shared channels in Microsoft Teams or access corresponding URLs.
More info: Impact was specific to shared channels created from Monday, March 18, 2024, at 7:03 PM UTC through Wednesday, March 20, 2024, at 7:13 PM UTC in Microsoft Teams classic, the new Microsoft Teams and the Microsoft Teams web app. Some users may have also observed that there was no SharePoint URL which should have been generated by a newly created shared channel.
Final status: The process to repair the backlog of affected channels has completed, which in parallel with our previous reversion of the affected service update has resolved the issue for all users.
Scope of impact: Your organization was affected by this event, and some users of Microsoft Teams classic, the new Microsoft Teams, or the Microsoft Teams web app were impacted.
Start time: Monday, March 18, 2024, at 7:03 PM UTC
End time: Tuesday, April 9, 2024, at 8:00 PM UTC
Root cause: A portion of code in a recent service update contained a regression, which was causing a failure to update the SharePoint Online URL leveraged when communicating with the Microsoft Teams chat services.
Next steps:
- We're reviewing our service update testing and validation procedures to identify how impact was missed and better prevent similar future occurrences.
This is the final update for the event. https://status.dal.ca/service.php?Service=21 2024-04-11 14:35:52 Active:

1) Users may be intermittently unable to access myDal/SharePoint sites, including the inability to access or edit list or library items or workflows. You may see an access denied error or a "Sorry, you don't have access" message. As the issue is intermittent in nature, retrying or refreshing may be successful.

2) Users' content results from search calls may be missing or disappear when pages finish loading in myDal/SharePoint. Items in search driven results may appear to be out of date or incomplete. https://status.dal.ca/service.php?Service=39 2024-04-11 10:10:46 Status
Service Restored

Impacted services
Microsoft Teams

Title: Users can't manage tags or use @mention to tag other users in Microsoft Teams
User impact: Users couldn't manage tags or use @mention to tag other users in Microsoft Teams.
More info: This issue impacted @mention tagging in all Microsoft Teams chats, including but not limited to public channels, shared channels, and private channels.
Final status: We've completed deployment of the secondary fix, and our service health telemetry confirms that this action has restored tag management and @mention tagging for the remaining affected users and impact is remediated.
Scope of impact: Your organization was affected by this event, and any user managing tags or using @mention to tag other users in Microsoft Teams was impacted.
Start time: Wednesday, April 10, 2024, at 4:20 PM UTC
End time: Wednesday, April 10, 2024, at 11:50 PM UTC
Root cause: A recent configuration change to a component of the Microsoft Teams service responsible for facilitating @mentions and tag management introduced a configuration issue that led to impact.
Next steps:
- We're reviewing our configuration change procedures pertaining to the components of the Microsoft Teams service responsible for facilitating tag management and @mention tagging to prevent similar impact in future updates.
This is the final update for the event. https://status.dal.ca/service.php?Service=39 2024-04-11 10:08:52 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Users can't manage tags or use @mention to tag other users in Microsoft Teams
User impact: Users can't manage tags or use @mention to tag other users in Microsoft Teams.
More info: This issue impacts @mention tagging in all Microsoft Teams chats, including but not limited to public channels, shared channels, and private channels.
Current status: Our investigation has determined that a recent configuration change to a component of the Microsoft Teams service responsible for facilitating @mentions and tag management introduced a configuration issue that led to impact. We've developed and are deploying a fix to revert the offending change and resolve this issue. We anticipate the fix will be fully deployed by our next scheduled update, at which time we'll monitor service health telemetry to confirm that impact is remediated.
Scope of impact: Your organization is affected by this event, and any user managing tags or using @mention to tag other users in Microsoft Teams is impacted.
Start time: Wednesday, April 10, 2024, at 4:20 PM UTC
Root cause: A recent configuration change to a component of the Microsoft Teams service responsible for facilitating @mentions and tag management introduced a configuration issue that’s leading to impact.
Next update by: Thursday, April 11, 2024, at 11:30 AM UTC https://status.dal.ca/service.php?Service=39 2024-04-11 10:01:37 Status
Service Restored

Impacted services
Microsoft Teams

Title: External users may be unable to join shared channels using the new Microsoft Teams desktop and web clients
User impact: External users may have been unable to join shared channels using the new Microsoft Teams desktop and web clients.
More info: Affected external users may have seen the following error: "You don't have access to this channel."
Final status: We've confirmed through our internal telemetry that the offending update has been successfully reverted throughout the affected environment.
Scope of impact: Any external user attempting to access shared channels using the new Microsoft Teams desktop and web clients may have been affected.
Start time: Thursday, February 8, 2024, at 12:00 AM UTC
End time: Tuesday, April 9, 2024, at 11:00 PM UTC
Root cause: A recent service update to the Microsoft Teams service infrastructure was resulting in impact.
Next steps:
- We're reviewing our update testing and validation methods to better identify the potential for issues such as this prior to deployment to prevent similar impact in the future.
This is the final update for the event. https://status.dal.ca/service.php?Service=21 2024-04-11 09:47:34 Microsoft is investigating the following issues:

1) Users may be intermittently unable to access myDal/SharePoint sites, including the inability to access or edit list or library items or workflows. You may see an access denied error or a "Sorry, you don't have access" message. As the issue is intermittent in nature, retrying or refreshing may be successful.

2) Users' content results from search calls may be missing or disappear when pages finish loading in myDal/SharePoint. Items in search driven results may appear to be out of date or incomplete. https://status.dal.ca/service.php?Service=36 2024-04-10 16:33:31 Completed https://status.dal.ca/service.php?Service=36 2024-04-10 14:19:02 Eastlink Change Control Completion Notice


Customer: Canary NOC

Change Control ID : 1777673

Start Date: 2024-04-10

End Date: 2024-04-10

Country: Canada

Location Of Work: Argentia, NL

Reason For Work: Migrate circuits back to original route

Release Window (24 hr format): 00:01 - 06:00 Newfoundland

Affected Circuits:
10G - DAL to MUN

Service Impact: With our Subsea Fiber routes to NL repaired, we are migrating circuits back to their original paths for better Network redundancy. Your services will be impacted during service migrations. https://status.dal.ca/service.php?Service=21 2024-04-10 14:08:16 Microsoft is investigating the following issues:

1) Users may be intermittently unable to access myDal/SharePoint sites.

2) Users' content results from search calls may be missing or disappear when pages finish loading in myDal/SharePoint. Items in search driven results may appear to be out of date or incomplete. https://status.dal.ca/service.php?Service=21 2024-04-10 09:49:27 Microsoft is investigating the following issues:

1) Users may be intermittently unable to access or edit myDal/SharePoint list items.

2) Users' content results from search calls may be missing or disappear when pages finish loading in myDal/SharePoint. Items in search driven results may appear to be out of date or incomplete. https://status.dal.ca/service.php?Service=36 2024-04-08 12:09:14 Eastlink Emergency Change Control Notice


Type Of Work: Emergency
Customer: Canary NOC
Change Control ID : 1777673

Start Date: 2024-04-10
End Date: 2024-04-10

Country: Canada

Location Of Work: Argentia, NL

Reason For Work: Migrate circuits back to original route

Release Window (24 hr format): 00:01 - 06:00 Newfoundland

Affected Circuits:
10G - DAL to MUN

Service Interruption Duration: less than 30 minute

Service Impact:
With our Subsea Fiber routes to NL repaired, we are migrating circuits back to their original paths for better Network redundancy. Your services will be impacted during service migrations. https://status.dal.ca/service.php?Service=39 2024-04-09 15:59:08 Status
Service Degradation

Impacted services
Microsoft Teams

Title: External users may be unable to join shared channels using the new Microsoft Teams desktop and web clients
User impact: External users may be unable to join shared channels using the new Microsoft Teams desktop and web clients.
More info: Affected external users may see the following error: "You don't have access to this channel."
Current status: We've identified that additional time is needed to revert the offending update on a larger scale to remediate impact for all affected external users. We anticipate that most users are experiencing remediation as of Tuesday, April 9, 2024, at 4:00 AM UTC, and we’re reaching out to some users who initially reported the issue to validate the issue is resolved. We anticipate being able to provide an estimated resolution timeline by our next scheduled update.
Scope of impact: Any external user attempting to access shared channels using the new Microsoft Teams desktop and web clients may be affected.
Start time: Thursday, February 8, 2024, at 12:00 AM UTC
Root cause: A recent service update to the Microsoft Teams service infrastructure is resulting in the impact.
Next update by: Wednesday, April 10, 2024, at 1:30 AM UTC https://status.dal.ca/service.php?Service=6 2024-04-09 11:34:05 Status
Service Degradation

Impacted services
Exchange Online

Title: Users may be unable to view or use the scroll bar after composing an Outlook on the web email using the "To" button
User impact: Users may be unable to view or use the scroll bar after composing an Outlook on the web email using the "To" button.
More info: Specifically, the scroll bar for contact lists may not appear and while we work on remediation, users may be able to search for the intended user or utilize the desktop client as interim workarounds.
Current status: Our HAR log analysis has focused our investigation to a potential code issue associated with the scroll bar within Outlook on the web. We're further analyzing a portion of the Outlook on the web code to help us confirm our findings and to isolate our next steps for remediating the impact.
Scope of impact: Any user serviced by the affected infrastructure who is attempting to compose an email using the "To" button may be impacted.
Next update by: Wednesday, April 10, 2024, at 3:00 PM UTC https://status.dal.ca/service.php?Service=36 2024-04-09 10:33:42 Eastlink Change Control Completion Notice


Customer: ACORN NS
Change Control ID : 1780067

Start Date: 2024-04-09
End Date: 2024-04-09

Country: Canada

Location Of Work: Halifax - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00122795 - University Sainte-Anne - 1990 Barrington St, Halifax, NS

Service Impact: Your services will be under threat while we continue doing forced fibre relocate. https://status.dal.ca/service.php?Service=36 2024-04-05 13:06:57 Eastlink New Change Control Notice


Type Of Work: Emergency

Customer: ACORN NS

Change Control ID : 1780067

Start Date: 2024-04-09

End Date: 2024-04-09

Country: Canada

Location Of Work: Halifax - NS

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Atlantic

Affected Circuits:
00122795 - University Sainte-Anne - 1990 Barrington St, Halifax, NS

Service Interruption Duration: Network Threat - NonService Affecting

Service Impact:
Your services will be under threat while we continue doing forced fibre relocate. https://status.dal.ca/service.php?Service=36 2024-04-08 09:04:41 Completed. https://status.dal.ca/service.php?Service=14 2024-04-08 09:05:42 Dunn Building/Studley Campus: Power restored https://status.dal.ca/service.php?Service=14 2024-04-04 10:53:36 Dunn Building/Studley Campus: There will be no power on Saturday, April 6 from 7 a.m. until 7 p.m. to tie in a new generator. Temporary power is being provided to critical areas. https://status.dal.ca/service.php?Service=6 2024-04-05 07:05:23 Update

Title: Some users may experience delays of up to five minutes accessing Outlook on the web and its features

User impact: Users may experience delays of up to five minutes accessing Outlook on the web and its features.

Current status: We've developed and are preparing to deploy a service optimization to alleviate impact immediately. In parallel, we're continuing to review potential long-term restoration plans to fully resolve this issue.

Scope of impact: Some users whose request are routed through the affected subset of infrastructure may see delays when accessing Exchange Online or leveraging features through Outlook on the web.

Start time: Monday, April 1, 2024 at 10:00 AM ADT

Root cause: A recent infrastructure update deployed a code change to an authentication component, which is causing the component to consume more resources than the infrastructure can handle, resulting in impact.

Next update by: Friday, April 5, 2024 at 4:30 PM ADT https://status.dal.ca/service.php?Service=36 2024-03-21 11:13:14 Update to Change Notice

Update Information: This work has been rescheduled to April 5 from March 26, sorry for any inconvenience this may have caused.
Type Of Work: Maintenance
Customer: Canary NOC
Change Control ID : 1761319
Start Date: 2024-04-05
End Date: 2024-04-05
Country: Canada
Location Of Work: St Johns - NL
Reason For Work: Network Testing/Maintenance
Release Window (24 hr format): 00:00 - 02:00 Newfoundland
Affected Circuits:
Canarie DAL-MUN 10G
Service Interruption Duration: less than 30 minute
Service Impact:
Your services will be impacted while we do planned work.
Comment:
This work has been rescheduled to April 5 from March 26, sorry for any
inconvenience this may have caused. https://status.dal.ca/service.php?Service=36 2024-04-03 16:27:33 Eastlink URGENT – Update to Change Notice


Update Information: Correction this is night 3 of 3 which is suppose scheduled for 5 April and not 4 April as accidently sent out, sorry for any inconvenience this may have caused.

Type Of Work: Emergency

Customer: ACORN NS

Change Control ID : 1778146

Start Date: 2024-04-05

End Date: 2024-04-05

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: 3rd Party Provider Work

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00122795 - University Sainte-Anne - 1990 Barrington St, Halifax, NS

Service Interruption Duration: 4 hours

Service Impact:
Your services will be impacted while we do emergency forced fibre relocate. https://status.dal.ca/service.php?Service=36 2024-04-05 09:40:35 Eastlink Change Control Completion Notice


Update Information: Correction this is night 3 of 3 which is suppose scheduled for 5 April and not 4 April as accidently sent out, sorry for any inconvenience this may have caused.

Customer: ACORN NS

Change Control ID : 1778146

Start Date: 2024-04-05

End Date: 2024-04-05

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: 3rd Party Provider Work

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00122795 - University Sainte-Anne - 1990 Barrington St, Halifax, NS

Service Impact: Your services will be impacted while we do emergency forced fibre relocate. https://status.dal.ca/service.php?Service=39 2024-04-05 07:12:00 All MS Teams services are normalized. https://status.dal.ca/service.php?Service=39 2024-04-04 15:40:30 Status
Service Degradation

Impacted services
Microsoft Teams

Title: Users may not receive change notifications for Microsoft Teams in the Microsoft Graph API
User impact: Users may not receive change notifications for Microsoft Teams in the Microsoft Graph API.
Current status: Our monitoring alerts notified us of an issue where users may not receive change notifications for Microsoft Teams in the Microsoft Graph API. We're reviewing the affected infrastructure, along with service diagnostic logs, to identify why users aren't receiving change notifications through the Graph API.
Scope of impact: Any user expecting to see Microsoft Teams change notifications in the Microsoft Graph API may be impacted.
Next update by: Thursday, April 4, 2024, at 11:30 PM UTC https://status.dal.ca/service.php?Service=39 2024-04-04 15:33:21 Status
Service Degradation

Impacted services
Microsoft Teams

Title: External presenters are unable to join webinars or town halls in Microsoft Teams
User impact: External presenters are unable to join webinars or town halls in Microsoft Teams.
More info: Affected presenters receive an error message stating, "You don't have permissions to join this event."
Current status: We're looking into recent service changes and analyzing the telemetry capturing this impact scenario to understand where this issue manifests. Once we locate the origin of impact, we can plan our next steps to remediate impact.
Scope of impact: Your organization is affected by this event, and external presenters are unable to join webinars or town halls in Microsoft Teams
Next update by: Thursday, April 4, 2024, at 7:30 PM UTC https://status.dal.ca/service.php?Service=36 2024-04-04 09:03:03 Work completed. https://status.dal.ca/service.php?Service=36 2024-04-02 13:55:19 Eastlink New Change Control Notice


Type Of Work: Emergency

Customer: ACORN NS

Change Control ID : 1778146

Start Date: 2024-04-04

End Date: 2024-04-04

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: 3rd Party Provider Work

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00122795 - University Sainte-Anne - 1990 Barrington St, Halifax, NS

Service Interruption Duration: 4 hours

Service Impact:
Your services will be impacted while we do emergency forced fibre relocate. https://status.dal.ca/service.php?Service=36 2024-04-02 13:56:40 Eastlink New Change Control Notice


Type Of Work: Emergency

Customer: ACORN NS

Change Control ID : 1778131

Start Date: 2024-04-04

End Date: 2024-04-04

Country: Canada

Location Of Work: Halifax, NS

Reason For Work: 3rd Party Provider Work

Release Window (24 hr format): 00:01 - 06:00 Atlantic

Affected Circuits:
00122795 - University Sainte-Anne - 1990 Barrington St, Halifax, NS

Service Interruption Duration: Network Threat - NonService Affecting

Service Impact:
Your services will be under threat while we do emergency forced fibre relocate. https://status.dal.ca/service.php?Service=36 2024-04-04 09:51:59 Eastlink Change Control Completion Notice


Customer: Canary NOC

Change Control ID : 1779096

Start Date: 2024-04-04

End Date: 2024-04-04

Country: Canada

Location Of Work: Corner Brook, NL

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
Canarie MUN to UPEI

Service Impact: Your services will be impacted while we do emergency fibre repair work due to land slide on River Side Dr in Corner Brook. https://status.dal.ca/service.php?Service=36 2024-04-03 15:40:26 Eastlink New Change Control Notice


Type Of Work: Emergency

Customer: Canary NOC

Change Control ID : 1779096

Start Date: 2024-04-04

End Date: 2024-04-04

Country: Canada

Location Of Work: Corner Brook, NL

Reason For Work: Fiber Splicing

Release Window (24 hr format): 00:00 - 06:00 Newfoundland

Affected Circuits:
Canarie MUN to UPEI

Service Interruption Duration: 4 hours

Service Impact:
Your services will be impacted while we do emergency fibre repair work due to land slide on River Side Dr in Corner Brook.