Status Page

O365 - Email/Outlook

2025-03-26	Status	Description
03:28 PM		Status Service Degradation EX1041375 Details Title: Users may be unable to view email content when opening PDF attachments in shared mailboxes in Outlook on the web User impact: Users may be unable to view email content when opening PDF attachments in shared mailboxes in Outlook on the web. More info: Users see the following error message when attempting to open PDF attachments in Outlook on the web, "Your message can't be displayed right now." Users can open PDF attachments in other Exchange Online clients to avoid the issue. Current status: We suspect this issue is impacting any user with specific layout settings. Specifically, users that have their layout settings set to Text Size and Spacing "small", and the Message Organization set to "group messages by conversation" and "all messages from the selected conversation" to be visible in the reading pane. We’re working with some affected users to confirm our findings and determine whether a fix that’s already been developed to address this problem will fully resolve the issue. Scope of impact: Any user trying to open PDF attachments in any shared mailbox in Outlook on the web may be impacted. Next update by: Thursday, March 27, 2025, at 3:00 PM UTC
10:19 AM		EXCHANGE NOTICE Some users are receiving a misleading error when replying to or forwarding email through Outlook on the web Service Restored More info: The error was misleading and didn't prevent users from replying to or forwarding email through Outlook on the web. Final status: The service provider has confirmed with affected users that their fix deployment has resolved the issue. Previously affected users may need to restart Outlook on the web to ensure that the fix has been implemented. Start time: Wednesday, February 19, 2025, at 12:26 AM AST End time: Monday, March 24, 2025, at 12:54 PM AST