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Status Page
Mon May 19 2025 @ 7:40PM ADT
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Email/Outlook
2025-05-08 Status Description
11:23 AM Disruption EXCHANGE NOTICE
Users’ inbound email messages from are quarantined in Exchange Online when they contain attachments
Service Degradation

Current status: The service provider has received feedback from representatives that adding the affected items to the allowed list has not resolved the issue. They're currently reviewing new Network Message IDs (NMIDs) to understand why email messages with attachments are being quarantined. Additionally, they've developed a potential fix to correct a signature issue that is used to detect malware.
10:50 AM Disruption EXCHANGE NOTICE
Some users' inbound attachment scans may be taking longer than expected to complete in Exchange Online
Service Degradation

More info: As some safe attachment scans are getting stuck in a progress state, users' attachments may not be delivered.
Current status: The service provider is reviewing support provided information, alongside service telemetry to determine their next troubleshooting steps.