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Status Page
Wed Nov 12 2025 @ 9:11PM AST
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Teams
2025-10-30 Status Description
09:38 AM Notice TEAMS NOTICE
Some users may be unable to open the Teams desktop client
Service Restored

More info: Users who had characters in their user profile path that couldn’t be expressed in the Application and Network Seamlessly Integrated (ANSI) code page may have been unable to open Teams.

Final status: After an extended period of monitoring the affected portion of the environment following the deployment of their fix, the service provider has confirmed that impact has been remediated.

Scope of impact: Some users who attempted to open the Microsoft Teams desktop client who had characters in their user profile path that couldn’t be expressed in the ANSI code page may have been impacted.

Start time: Tuesday, October 21, 2025, at 1:34 PM AST
End time: Wednesday, October 29, 2025, at 11:00 PM AST
2025-10-29 Status Description
10:11 AM Notice TEAMS NOTICE
Some users may experience intermittent crashes when launching the Teams desktop app on Windows
Service Degradation

Current status: The service provider is reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
10:00 AM Notice TEAMS NOTICE
Users can't add Planner tabs or access newly created tabs in Teams channels
Service Restored

More info: Users received an error stating "There was a problem reaching this app. Retry".
As a workaround, users could directly open the Planner app, create a plan, and then share it with the group in the appropriate Teams channel.
Users will need to recreate any Planner app tabs that failed during the impact period.

Final status: The service provider has determined that a recent service update contained a configuration issue for processes facilitating the Planner tab link creation process, resulting in the impact. They've redirected affected requests to portion of infrastructure that hadn't receive this update to expedite resolution for your users. Any Planner tabs creating during the impact period will need to be recreated for them to function as expected.

Scope of impact: Your organization was affected by this event, and any user attempting to create a Planner tab or access a newly created Planner tab in a Teams channel was affected.

Start time: Thursday, October 23, 2025, at 9:18 PM AST
End time: Tuesday, October 28, 2025, at 3:29 PM AST
09:59 AM Notice TEAMS NOTICE
Some users may not receive the toast notification when another user answers a call from a Teams call queue
Service Degradation

Current status: The service provider has identified a recent service update that contains a misconfiguration and is causing impact. They've developed a new build which corrects the misconfiguration, and they're verifying its efficacy before deploying.

Scope of impact: Some users that are members of a call queue may be impacted.