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Status Page
Wed Dec 3 2025 @ 1:55PM AST
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Teams
2025-11-20 Status Description
12:59 PM Notice TEAMS NOTICE
Service Degradation
TM1185553

Current status: We've successfully identified and developed a fix for the regression. We've initiated the deployment of the fix which has reached an estimated 70 percent of the impacted service environments. Some users may see impact remediation as the fix fully saturates. We'll continue to monitor the fix deployment to ensure it fully completes and remediates impact as expected.

Scope of impact: Any user may be affected by this event, and the issue may impact users viewing suggested replies in Teams. This section may be updated as our investigation continues.
12:10 PM Notice Status

Service Restored
TM1186997


Title: Some users may be unable to join teams in Teams when using a join code

User impact: Users may have been unable to join teams in Teams when using a join code.

More info: Users saw a specific error that translated to “Couldn't join this team with that code. Double-check the code or try another one”.
As workaround, users could’ve sent a link to join the team to bypass using the join code.

Final status: Our fix deployment is complete and we’ve determined from service telemetry that this issue is resolved.

Scope of impact: This problem may have intermittently impacted any user attempting to join teams in Teams when using a join code.

Start time: Wednesday, November 12, 2025, at 10:00 PM UTC

End time: Tuesday, November 18, 2025, at 9:50 PM UTC

Root cause: A recent update for Teams contained a code issue that was impacting join code functionality.

Next steps:
- We’re reviewing our validation and updating procedures to better detect and prevent issues like this prior to deployment in the future.
This is the final update for the event.
2025-11-18 Status Description
02:14 PM Notice TEAMS NOTICE
Users are unable to join teams in Teams when using a join code
Service Degradation

More info: Users get a specific error that translates to “Couldn't join this team with that code. Double-check the code or try another one”.

Current status: The service provider is continuing their analysis of the case details, as well as reviewing details from an internal reproduction of the issue and logs from the impacted service, to help isolate the underlying cause of impact.
02:00 PM Notice TEAMS NOTICE
Some users may be unable to interact with bots or agents within Teams
Service Restored

Final status: The service provider has isolated an unexpected increase in user traffic that caused their service infrastructure responsible for managing bot and agent interactions within Teams to drop in availability. This resulted in users located in North and South America possibly being unable to interact with bots and agents within Teams. They implemented performance optimizations to process the increased traffic and after completing their monitoring period, they confirmed their actions have restored service.

Start time: Tuesday, November 18, 2025, at 11:00 AM AST
End time: Tuesday, November 18, 2025, at 12:19 PM AST