Status Page

2026-04-21	Status	Description
03:10 PM		Service Restored Title: Some users may be unable to move channels into folders, such as favorites, or sections within Microsoft Teams User impact: Users may have been unable to move channels into folders, such as favorites, or sections within Microsoft Teams. More info: Affected users may have seen channels become hidden when attempting to move them into folders or sections. To unhide affected channels, users could navigate to Teams, See all channels, find the hidden channel, and select 'Show'. If another attempt was made to move the channel into a folder or section, it may have become hidden again. Final status: We've completed our rollout of the secondary fix to address the offending code change and have validated from internal testing that our fix successfully remediates impact. Scope of impact: Some users attempting to move channels into folders or sections within Microsoft Teams may have been impacted.
03:09 PM		Title: Users may see a greyed out 'hold' button in 1:1 calls using the Microsoft Teams desktop and web clients User impact: Users may have seen a greyed out 'hold' button in 1:1 calls using the Microsoft Teams desktop and web clients. More info: Impact was specific to users that have already placed a call on 'hold' and 'resumed' that call, as subsequent hold attempts may have failed. Final status: We've confirmed that the fix has completed deploying to all environments and validated that this issue has been remediated via service telemetry. Scope of impact: Any user attempting to place a call on hold for a second time from the Microsoft Teams desktop or web clients may have been affected. Root cause: A regression was introduced within a recent Microsoft Teams client update and was resulting in impact. Next steps: - We're continuing our analysis of the impacting code change to better understand the underlying cause of impact and prevent similar regressions in the future. This is the final update for the event.
07:04 AM		Users may be unable to launch the Microsoft Teams desktop client. When attempting to launch the Microsoft Teams desktop clients for Windows or Mac, users become stuck on the loading screen and receive the following error message: "We're having trouble loading your message. Try refreshing." Impacted users may be able to restart their client to bypass impact. Windows users that continue to see impact may need to quit and restart their desktop clients to receive the fix.

03:10 PM

Service Restored

Title: Some users may be unable to move channels into folders, such as favorites, or sections within Microsoft Teams
User impact: Users may have been unable to move channels into folders, such as favorites, or sections within Microsoft Teams.
More info: Affected users may have seen channels become hidden when attempting to move them into folders or sections.
To unhide affected channels, users could navigate to Teams, See all channels, find the hidden channel, and select 'Show'. If another attempt was made to move the channel into a folder or section, it may have become hidden again.
Final status: We've completed our rollout of the secondary fix to address the offending code change and have validated from internal testing that our fix successfully remediates impact.
Scope of impact: Some users attempting to move channels into folders or sections within Microsoft Teams may have been impacted.

03:09 PM

Title: Users may see a greyed out 'hold' button in 1:1 calls using the Microsoft Teams desktop and web clients
User impact: Users may have seen a greyed out 'hold' button in 1:1 calls using the Microsoft Teams desktop and web clients.
More info: Impact was specific to users that have already placed a call on 'hold' and 'resumed' that call, as subsequent hold attempts may have failed.
Final status: We've confirmed that the fix has completed deploying to all environments and validated that this issue has been remediated via service telemetry.
Scope of impact: Any user attempting to place a call on hold for a second time from the Microsoft Teams desktop or web clients may have been affected.
Root cause: A regression was introduced within a recent Microsoft Teams client update and was resulting in impact.
Next steps:
- We're continuing our analysis of the impacting code change to better understand the underlying cause of impact and prevent similar regressions in the future.
This is the final update for the event.

07:04 AM

Users may be unable to launch the Microsoft Teams desktop client. When attempting to launch the Microsoft Teams desktop clients for Windows or Mac, users become stuck on the loading screen and receive the following error message: "We're having trouble loading your message. Try refreshing." Impacted users may be able to restart their client to bypass impact.

Windows users that continue to see impact may need to quit and restart their desktop clients to receive the fix.