O365 - Teams
| 2025-12-23 | Status | Description |
|---|---|---|
| 02:13 PM |
|
TEAMS NOTICE Users may be unable to answer PSTN calls from call queues using any Teams client Service restored More info: When answering PSTN calls from call queues, affected users experienced calls that remained stuck in a loading state, preventing connection establishment. While the service provider worked on a fix, non-Virtual Desktop Infrastructure (VDI) users could disable the setting (Settings, Devices, “Sync device buttons”) as a temporary remediation. For optimized VDI users that didn't have the option to toggle the "Sync device buttons" setting, some users could work around this impact by accepting PSTN calls using a non-human interface device (HID). Final status: The service provider has deployed a fix to the affected environments and verified with affected users that this action successfully remediated the problem. Start time: Wednesday, December 17, 2025, at 12:34 PM AST End time: Friday, December 19, 2025, at 5:00 PM AST |
No Issue
Disruption
Outage
