Status Page

O365 - Teams

2026-03-17	Status	Description
12:04 PM		Service Restored Title: Some users may have been unable to start recordings and transcriptions in Microsoft Teams town hall events User impact: Users may have been unable to start recordings and transcriptions in Microsoft Teams town hall events. More info: The recording option was disabled and marked as unavailable, even when the event policy was enabled for town hall. Final status: We’ve identified a recent configuration change was incorrectly misinterpreting recording eligibility, causing permissions to be treated as unavailable even when recording policies were enabled. We've reverted the configuration update to restore expected recording functionality for affected environments, and can confirm that the issue is resolved after a period of monitoring service health. Scope of impact: Some users attempting to record meetings and transcriptions in town hall events within Microsoft Teams may have been impacted. Start time: Wednesday, March 11, 2026, at 4:57 PM UTC End time: Tuesday, March 17, 2026, at 12:01 PM UTC Root cause: A recent configuration change caused the service to misinterpret recording eligibility, resulting in recording permissions to be treated as unavailable even when recording policies were enabled. Next steps: - We’re reviewing our deployment and change validation procedures to help prevent similar configuration issues in the future. This is the final update for the event.