General IT Services
| 2026-04-23 | Status | Description |
|---|---|---|
| 10:57 AM |
|
Title: Users in North America may be unable to join Teams meetings or experience dropped calls User impact: Users in North America may have been unable to join Microsoft Teams meetings or experienced dropped calls. More info: Users may have also experienced degraded video and audio quality. Final status: After an extended period of monitoring, we confirmed through service health telemetry that this issue is resolved. Scope of impact: Users hosted within North America, primarily the Eastern US-region and Canada, attempting to join Teams meetings may have been impacted. Start time: Wednesday, April 22, 2026, at 3:00 PM UTC End time: Wednesday, April 22, 2026, at 7:25 PM UTC Preliminary root cause: A recent routing configuration update in the network infrastructure that services Microsoft Teams resulted in a drop in network availability, leading to impact. Next steps: - To help prevent similar impact in the future, we're further reviewing our testing and validation processes for network routing configuration updates prior to deployment. We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. |
| 10:56 AM |
|
Title: Users in North America may be unable to join Teams meetings or experience dropped calls User impact: Users in North America may be unable to join Microsoft Teams meetings or experience dropped calls. More info: Users may also experience degraded video and audio quality. Current status: We're investigating a potential temporary drop in network availability that caused some users in North America to not be able to join Teams meetings or experience degraded video and audio quality. We rerouted traffic to healthy infrastructure and are monitoring to ensure the service recovers as expected. Scope of impact: Users within North America attempting to join Teams meetings may be impacted. Start time: Wednesday, April 22, 2026, at 3:00 PM UTC Next update by: Wednesday, April 22, 2026, at 8:00 PM UTC |
No Issue
Disruption
Outage
