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Status Page
Sun Sep 7 2025 @ 3:41PM ADT
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Email/Outlook
2025-08-21 Status Description
10:00 AM Notice EXCHANGE NOTICE
Some users were unable to create or access public folders through the Outlook desktop client and Outlook on the web
Service Restored

More info: Some users were also reporting failures when attempting to delete public folder subfolders and are experiencing public folder permission delays.
Final status: The service provider has reverted the offending change and confirmed after monitoring service telemetry, that impact has been remediated.

Start time: Wednesday, August 13, 2025, at 9:00 PM AST
End time: Wednesday, August 20, 2025, at 5:00 PM AST
2025-08-20 Status Description
09:11 AM Notice EXCHANGE NOTICE
Some users can't create or access public folders through the Outlook desktop client and Outlook on the web
Service Degradation

More info: Some users are also reporting failures when attempting to delete public folder subfolders, and are experiencing public folder permission delays.
Current status: The service provider is continuing to collect HTTP Archive format (HAR) logs from representatives to effectively troubleshoot the problem and isolate the root cause of impact.
09:10 AM Notice EXCHANGE NOTICE
Users may have been unable to open the new Outlook desktop client app on Windows devices
Service Restored

More info: As a workaround, affected users could’ve used the Outlook classic desktop client.
Final status: The service provider has successfully reverted the service to the last known healthy build to remediate the impact and confirmed from telemetry that this issue is no longer occurring.
Scope of impact: Approximately five percent of users attempting to open the new Outlook desktop client on Windows devices may have been impacted.
Start time: Monday, August 18, 2025, at 7:00 PM AST
End time: Tuesday, August 19, 2025, at 2:17 PM AST