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Status Page
Sat Jun 7 2025 @ 7:49PM ADT
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Teams
2025-05-20 Status Description
09:27 AM Disruption Status
Service Degradation
TM1074709

Details

Title: Users may be unable to load some shared channel messages in Teams

User impact: Users may be unable to load some shared channel messages in Teams.

More info: Users may see the following error: "We're having trouble loading your messages. Try refreshing."

Current status: We've completed the deployment of our fix to a subset of affected users and have confirmed it successfully resolves the issue. We're preparing to deploy the fix to the broader impacted environment and anticipate a timeline for the deployment will be available with our next scheduled update.

Scope of impact: This issue may impact any user attempting to load some shared channel messages in Teams.

Start time: Thursday, April 10, 2025, at 8:11 PM UTC

Root cause: A recent update introduced a code regression which prevents valid user info from being retrieved, causing the shared channel pane to crash and resulting in impact
Next update by: Monday, May 19, 2025, at 10:00 PM UTC