O365 - Email/Outlook
| 2025-05-20 | Status | Description |
|---|---|---|
| 09:22 AM |
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Status Service Restored EX1072592 Details Title: Some users may be unable to utilize automatic forwarding with their Exchange Online mailbox User impact: Users may be unable to utilize automatic forwarding with their Exchange Online mailbox. Final Status: We’ve concluded our testing effort and have determined that our fix is a viable solution for this issue. Representatives of organizations that would like us to re-forward any messages affected by this event are encouraged to contact Microsoft support and refer to this Service Health Dashboard post ID. More info: New messages will be automatically forwarded, as per user settings with the deployment of the code fix. However, messages users attempted to forward between 2:04 PM UTC on May 11, 2025, and 5:00 AM UTC May 16, 2025, will not be replayed automatically. Scope of impact: This issue may impact a subset of users attempting to utilize automatic forwarding with their Exchange Online mailbox. Start time: Sunday, May 11, 2025, at 2:04 PM UTC End time: Friday, May 16, 2025, at 4:32 AM UTC Root cause: A recent service update to address an unrelated service problem introduced an impacting code regression that prevented some users from utilizing Exchange Online automatic forwarding. We’ll produce a post-incident report within five business days. |
| 2025-05-14 | Status | Description |
|---|---|---|
| 01:24 PM |
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EXCHANGE NOTICE Some users may be unable to utilize automatic forwarding with their Exchange Online mailbox Service Degradation Current status: While the service provider's affected mailbox analysis progresses, they're further analyzing the network routing for automatic forwarding in Exchange Online as they isolate the source for this event so they can determine their next troubleshooting steps for remediating the impact. |
| 11:30 AM |
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EXCHANGE NOTICE Some users may be unable to access the Outlook desktop and mobile apps Service Restored More info: Users may have received an error stating "Something went wrong. [4usqa]" or "AADSTS500014: The service principal for resource '[Resource ID]' was disabled." when attempting to access the Outlook desktop and mobile app. Outlook on the web and the new Outlook desktop apps were unaffected. Users could have enabled the Information Protection app's service principal in Azure to allow users to access the Outlook desktop and mobile apps; however, the app may have been automatically disabled and cause the impact to reoccur. Final status: The service provider has completed the reversion of the offending service update and confirmed through service health monitoring that the impact is remediated. Start time: Wednesday, May 7, 2025, at 7:00 PM AST End time: Wednesday, May 14, 2025, at 2:09 AM AST |
| 11:00 AM |
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EXCHANGE NOTICE Some users are unable to access the Outlook desktop client and mobile app Service Degradation Current status: The service provider suspects that a recent change to the service is resulting in impact. They're investigating the suspected problematic code to verify the root cause, in order to develop a remediation plan |
No Issue
Outage
