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Status Page
Sat Feb 21 2026 @ 7:47PM AST
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Email/Outlook
2026-02-03 Status Description
03:04 PM Notice Group owners may be unable to modify group memberships in the Global Address Book in the classic Outlook desktop client

Status: Service Restored

Details

User impact: Group owners were unable to modify group memberships in the Global Address Book in the classic Outlook desktop client.
More info: Distribution Groups may have been able to be modified, but Security Groups may have been affected.
While we worked towards mitigation, affected users may have been able to utilize the new Outlook desktop client or Outlook on the web to perform Distribution Group modifications.
Final status: We've identified that a recent feature change intended to enable the use of a new API for managing distribution group modifications introduced an issue resulting in impact. We've reverted the affecting change and confirmed that impact was successfully remediated.
Scope of impact: This issue may have affected all group owners modifying certain group memberships through the Outlook Address Book in the classis Outlook desktop client.

Start time: Tuesday, February 3, 2026, at 9:15 AM AST
End time: Tuesday, February 3, 2026, at 2:29 PM AST
2026-02-02 Status Description
10:49 AM Notice EXCHANGE NOTICE
Users' contacts hidden from the Global Address List (GAL) may not appear in Outlook on the web people search results
Service Degradation

Current status: The service provider is reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
09:14 AM Notice EXCHANGE NOTICE
Users routing their Exchange Online email through a third-party protection service may have send and receive delays
Service Restored

More info: This issue specifically impacted users who use Simple Mail Transfer Protocol (SMTP) as their Exchange Online connection method and routed their email messages through a specific third-party email protection service. The email delays, which impacted both sending and receiving email, occurred in all Exchange Online connection methods.

Final status: The service provider has fully implemented their identified configuration change and confirmed using internal telemetry that it effectively mitigated this issue. Thy determined that this issue was due to an issue with cache limit configuration that helps facilitate the impacts scenario process with SMTP mail flow.

Scope of impact: This problem may have impacted any user sending or receiving email messages when leveraging a specific third-party email protection service.

Start time: Monday, January 26, 2026, at 3:00 AM AST
End time: Friday, January 30, 2026, at 3:25 PM AST