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Status Page
Mon Nov 17 2025 @ 2:51AM AST
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Teams
2025-10-29 Status Description
10:11 AM Disruption TEAMS NOTICE
Some users may experience intermittent crashes when launching the Teams desktop app on Windows
Service Degradation

Current status: The service provider is reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
10:00 AM Disruption TEAMS NOTICE
Users can't add Planner tabs or access newly created tabs in Teams channels
Service Restored

More info: Users received an error stating "There was a problem reaching this app. Retry".
As a workaround, users could directly open the Planner app, create a plan, and then share it with the group in the appropriate Teams channel.
Users will need to recreate any Planner app tabs that failed during the impact period.

Final status: The service provider has determined that a recent service update contained a configuration issue for processes facilitating the Planner tab link creation process, resulting in the impact. They've redirected affected requests to portion of infrastructure that hadn't receive this update to expedite resolution for your users. Any Planner tabs creating during the impact period will need to be recreated for them to function as expected.

Scope of impact: Your organization was affected by this event, and any user attempting to create a Planner tab or access a newly created Planner tab in a Teams channel was affected.

Start time: Thursday, October 23, 2025, at 9:18 PM AST
End time: Tuesday, October 28, 2025, at 3:29 PM AST
09:59 AM Disruption TEAMS NOTICE
Some users may not receive the toast notification when another user answers a call from a Teams call queue
Service Degradation

Current status: The service provider has identified a recent service update that contains a misconfiguration and is causing impact. They've developed a new build which corrects the misconfiguration, and they're verifying its efficacy before deploying.

Scope of impact: Some users that are members of a call queue may be impacted.
2025-10-28 Status Description
10:34 AM Disruption TEAMS NOTICE
Android users may experience app launch failures or delays for native app bundles in the Teams mobile app
Service Degradation

More info: This specifically affects users who recently updated their Teams mobile app to the latest version of 1416/1.0.0.2025193702.
Users can work around this issue by relaunching the app bundles multiple times, as the specific app should successfully launch within a few attempts once the associated app bundles are also upgraded to this latest version of Teams. Users may also be able to avoid this launch failure by signing out and in of the Teams mobile app again, which should clear the associated cache of these app bundles.

Current status: The service providers suspects this issue is due to native app bundles in the Teams mobile not getting upgraded alongside the Teams app itself, which causes incompatible app versions to attempt launch. They're developing a possible fix that addresses when these app bundles are upgraded as part of the Teams mobile app upgrade process, to confirm the root cause and to avoid these outdated app versions from being called prior to fully updating.