Status Page

2025-05-14	Status	Description
01:24 PM		EXCHANGE NOTICE Some users may be unable to utilize automatic forwarding with their Exchange Online mailbox Service Degradation Current status: While the service provider's affected mailbox analysis progresses, they're further analyzing the network routing for automatic forwarding in Exchange Online as they isolate the source for this event so they can determine their next troubleshooting steps for remediating the impact.
11:30 AM		EXCHANGE NOTICE Some users may be unable to access the Outlook desktop and mobile apps Service Restored More info: Users may have received an error stating "Something went wrong. [4usqa]" or "AADSTS500014: The service principal for resource '[Resource ID]' was disabled." when attempting to access the Outlook desktop and mobile app. Outlook on the web and the new Outlook desktop apps were unaffected. Users could have enabled the Information Protection app's service principal in Azure to allow users to access the Outlook desktop and mobile apps; however, the app may have been automatically disabled and cause the impact to reoccur. Final status: The service provider has completed the reversion of the offending service update and confirmed through service health monitoring that the impact is remediated. Start time: Wednesday, May 7, 2025, at 7:00 PM AST End time: Wednesday, May 14, 2025, at 2:09 AM AST
11:00 AM		EXCHANGE NOTICE Some users are unable to access the Outlook desktop client and mobile app Service Degradation Current status: The service provider suspects that a recent change to the service is resulting in impact. They're investigating the suspected problematic code to verify the root cause, in order to develop a remediation plan

01:24 PM

EXCHANGE NOTICE
Some users may be unable to utilize automatic forwarding with their Exchange Online mailbox
Service Degradation

Current status: While the service provider's affected mailbox analysis progresses, they're further analyzing the network routing for automatic forwarding in Exchange Online as they isolate the source for this event so they can determine their next troubleshooting steps for remediating the impact.

11:30 AM

EXCHANGE NOTICE
Some users may be unable to access the Outlook desktop and mobile apps
Service Restored

More info: Users may have received an error stating "Something went wrong. [4usqa]" or "AADSTS500014: The service principal for resource '[Resource ID]' was disabled." when attempting to access the Outlook desktop and mobile app.
Outlook on the web and the new Outlook desktop apps were unaffected.
Users could have enabled the Information Protection app's service principal in Azure to allow users to access the Outlook desktop and mobile apps; however, the app may have been automatically disabled and cause the impact to reoccur.
Final status: The service provider has completed the reversion of the offending service update and confirmed through service health monitoring that the impact is remediated.
Start time: Wednesday, May 7, 2025, at 7:00 PM AST
End time: Wednesday, May 14, 2025, at 2:09 AM AST

11:00 AM

EXCHANGE NOTICE
Some users are unable to access the Outlook desktop client and mobile app
Service Degradation

Current status: The service provider suspects that a recent change to the service is resulting in impact. They're investigating the suspected problematic code to verify the root cause, in order to develop a remediation plan