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O365 - General

2025-10-21	Status	Description
09:57 AM		Service Health Incident OP1173892, Status Service Restored Details Title: Users may intermittently see blank Word documents opening unexpectedly User impact: Users may have intermittently seen blank Word documents opening unexpectedly. More info: Specifically, after users closed the Word app, the app may have opened on its own and populated a new blank Word document. This issue only impacted Word version 2508, build 19127.20302. Final status: We've completed deployment of the fix to correct the code issue and confirmed after testing that impact is remediated. Scope of impact: Any user on the affected Word version may have experienced the impact intermittently. Start time: Tuesday, September 9, 2025, at 12:00 AM UTC End time: Saturday, October 18, 2025, at 2:13 PM UTC Root cause: The recent Word version 2508, build 19127.20302, contained a code issue that intermittently caused new Word documents to automatically populate once the app was closed. Next steps: - We're reviewing our build testing and validation procedures to identify and prevent similar code issues in deployments moving forward. This is the final update for the event.

2025-10-17	Status	Description
09:05 AM		Service Health Incident OP1173892, Status Service Degradation Details Title: Users intermittently see blank Word documents opening unexpectedly User impact: Users intermittently see blank Word documents opening unexpectedly. More info: This issue impacts Word version 2508, build 19127.20302. Current status: We're reviewing a recent Word build update which we expect introduced an issue leading to users intermittently seeing blank Word documents opening unexpectedly. Alongside confirming that this update is contributing to the impact, we're evaluating options for remediating the issue. Scope of impact: Any user on the affected Word version may experience the impact intermittently. Next update by: Thursday, October 16, 2025, at 10:00 PM UTC