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General IT Services

2026-04-17	Status	Description
10:44 AM		Title: Users may see a delay in certain reports in the M365 admin center User impact: Users may see a delay in certain reports in the M365 admin center. More info: The following reports are delayed and may not be fresh including: - Copilot usage - Copilot chat usage - Exchange Store - Group Activity - Teams Team Current status: We were alerted to an issue from our monitoring systems that indicated a delay in freshness for certain reports in the Microsoft 365 admin center. We investigated and identified that a portion of infrastructure that supports the affected reporting in the M365 admin center encountered a processing issue, leading to delays and impact. We’ve resolved this processing issue to prevent further delays, and we're now monitoring as the backlog of report requests is processed to fully remediate impact. Scope of impact: Any user located in North America, Europe, or Asia-Pacific regions may be affected by this issue and may see a delay in certain reports in the Microsoft 365 admin center. This section may be updated as our investigation continues. Start time: Friday, April 17, 2026, at 12:00 AM UTC Root cause: A portion of infrastructure that is required for and the M365 admin center reporting relies upon, encountered a processing issue, leading to delays and impact. Next update by: Friday, April 17, 2026, at 8:30 PM UTC