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Status Page
Wed Jan 21 2026 @ 6:37PM AST
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Teams
2026-01-15 Status Description
10:24 AM Disruption TEAMS NOTICE
Some users may have degraded video and screensharing quality in Teams
Service Degradation

More info: The issue primarily occurs on Teams Meeting Room devices using both Windows and Android but is not limited to these devices.
Affected users may be able to resolve the quality issues by leaving and rejoining the meeting.

Current status: The service provider has identified an issue which can lead to degraded video quality during calls for some users which was introduced in the latest Teams server deployment. They've developed and begun deploying a mitigation strategy which has proven successful at remediating the impact during their testing, and a small number of users should already be experiencing relief. They're exploring options to expedite the deployment of the fix to fully resolve the issue.
10:11 AM Disruption TEAMS NOTICE
Some users may be unable to open some SharePoint Online list links through Teams on iOS and receive an error
Service Degradation

More info: Specifically, users attempting to access SharePoint lists through Teams on iOS may receive an access permissions error stating: "Permission required - You do not have permission to open this file."

While the service provider is focused on remediation, users on iOS can access the affected pages and list links by manually copying the impacted URLs from the Teams chat to open them elsewhere. Additionally, users with access to alternative Teams access methods such as the Teams desktop client and web app can use these to avoid impact.

Current status: The service provider has determined that a latent code issue is affecting the request flow leveraged for SharePoint Online list link access within Teams on iOS, resulting in impact. They're proceeding with further analysis to determine their options for remediation.

Scope of impact: Any users attempting to access SharePoint lists through links shared on Teams while on iOS may be impacted.
10:00 AM Disruption TEAMS NOTICE
Users may see higher battery and CPU usage in Teams calls when participants screenshare or share video
Service Restored

More info: Teams users on Windows may have seen higher battery and CPU usage when viewing a screenshare or video from other participants, which could have led to increased battery drain as more participants shared video. This issue only impacted the Teams desktop client on Windows.

Final status: The deployment of the fix completed to the affected portion of infrastructure and the service provider has confirmed in their telemetry that the impact is remediated.

Scope of impact: Any user may have been impacted by this event and may have seen higher battery and CPU usage in Teams calls when participants screenshared or shared video.

Start time: Monday, December 22, 2025, at 3:14 AM AST
End time: Thursday, January 15, 2026, at 2:30 AM AST