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Status Page
Sun Nov 9 2025 @ 8:02PM AST
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - General
2025-10-31 Status Description
10:34 AM Notice POWERPOINT NOTICE
PowerPoint users are unable to open double key encryption (DKE) files on mobile devices
Service Restored

More info: Additionally, users could not change DKE file sensitivity labels. This occured for users leveraging both iOS and Android devices. There was no impact on other platforms where PowerPoint was supported, such as PPT for Win32.

Final status: The service provider has confirmed that the fix has saturated throughout the affected environment. After an extended period of monitoring, they're confident that the issue is resolved.

Scope of impact: Any user attempting to open DKE files or change DKE file sensitivity labels in PowerPoint on iOS and Android devices was affected.

Start time: Thursday, September 18, 2025, at 12:00 AM AST
End time: Monday, October 27, 2025, at 9:00 AM AST