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Status Page
Tue Apr 16 2024 @ 5:45PM ADT
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - General
2024-04-03 Status Description
11:03 AM Disruption Status
Service Degradation

Impacted services
Microsoft 365 suite


Title: Users may be unable to access various Microsoft 365 services
User impact: Users may have been unable to access various Microsoft 365 services.
More info: Specifically, users attempting to access Microsoft 365 services that leverage SQL Database may have been impacted. New connections to these databases may have resulted in an error or timeout. Existing connections remained available to accept new requests; however, if those connections were terminated and then re-established, they may have experienced errors.
Impacted services included but were not limited to:
- SharePoint Online
- OneDrive for Business
- Microsoft Intune
Final status: We've confirmed via our internal monitoring that the issue has been fully resolved following our traffic redirection efforts.
Scope of impact: Users located in the Eastern United States may have experienced issues attempting to access various Microsoft 365 services. Users outside of this region would not have experienced impact.
Start time: Wednesday, April 3, 2024, at 11:03 PM UTC
End time: Thursday, April 4, 2024, at 1:15 AM UTC
Preliminary root cause: A subset of infrastructure was operating below optimal thresholds, resulting in users being unable to access some Microsoft 365 services.
Next steps:
- We're reviewing our infrastructure telemetry to identify the underlying cause of this issue.
- We're performing analysis on our troubleshooting steps to determine more expedient methods to resolve similar events in the future.
We'll provide a Post-Incident Report within 5 business days.
2024-03-27 Status Description
10:09 AM Disruption Title: Admins are unable to add a specific security group to the people insights field in the Microsoft 365 admin center

User impact: Admins are unable to add a specific security group to the people insights field in the Microsoft 365 admin center.

More info: As a workaround, some admins can manually disable the "Works with" feature to bypass this issue.

Current status: We're proceeding with our investigation by analyzing backend logs and recent feature changes to identify the root cause, in order to establish a mitigation plan.
Scope of impact: Your organization is affected by this event, and some admins can't add a specific security group to the people insights field in the Microsoft 365 admin center are impacted.

Next update by: Friday, March 29, 2024, at 9:00 AM AT
09:38 AM Disruption Title: Some users may see a decline in their metric scores in the Ransomware protection and Endpoint Security initiatives

User impact: Users may see a decline in their metric scores in the Ransomware protection and Endpoint Security initiatives.

Current status: We've identified an issue in which some users may see a decline in their metric scores in the Ransomware protection and Endpoint Security initiatives. Our investigation determined that recent code modifications related to the calculation of scores for Threat Vulnerability Management (TVM) metrics contain a code issue and is preventing metric scores from displaying accurately. We're developing and validating a code fix to resolve the issue and anticipate the deployment may start by our next scheduled update.
Scope of impact: Some users attempting to view their metric scores in the Ransomware protection and Endpoint Security initiatives may be impacted.

Start time: Sunday, March 24, 2024, at 8:00 AM AT

Root cause: Recent code modifications related to the calculation of scores for TVM metrics contain a code issue and is preventing metric scores from displaying accurately for some users.
Next update by: Monday, April 1, 2024, at 5:00 PM AT