Status Page

O365 - Teams

2025-07-18	Status	Description
08:57 AM		Status Service Degradation TM1116493 Details Title: Users can't see presence status or transfer calls from contact records using the new Teams transfer experience User impact: Users can't see presence status or transfer calls from contact records using the new Teams transfer experience More info: Affected users are unable to view the presence status of transfer targets and may also be unable to transfer calls from contact records when using the new transfer experience in the Microsoft Teams desktop client. Current status: We’ve completed validating the previously mentioned code fix, and we’re preparing to initiate deployment to the impacted service environment. We’ll provide a timeline for full deployment and remediation as it becomes available. Scope of impact: Users may be unable to view presence status or transfer calls from contact records when using the new Teams desktop transfer experience. Start time: Tuesday, July 1, 2025, at 12:00 AM UTC Root cause: A recent change intended to enhance the transfer menu with Intelligent Call Context and Topic features resulted in a regression in the Teams desktop client, causing presence status to no longer display for transfer targets and preventing call transfers from contact records. Next update by: Tuesday, July 22, 2025, at 1:30 AM UTC