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Status Page
Sat Sep 19 2020 @ 11:28PM ADT
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-3834).
O365 - Teams
2020-09-17 Status Description
05:50 PM Disruption TEAMS SERVICE ALERT
Service Restored
Title: Users intermittently may experience delayed results from chat searches within Teams
User Impact: Users intermittently may have experienced delayed results from chat searches within the Teams service.
More info: Users may have also found they were unable to @mention other users in teams and channels, as well as experience an increase in latency when viewing user profiles.
Final status: After extended monitoring, service provider has confirmed the service is healthy in the affected environments after the update process had completed, and the impact is mitigated.
Scope of impact: Any user attempting to search within Teams chats intermittently may have been impacted.
Start time: Thursday, September 17, 2020, at 2:50 PM ADT
End time: Thursday, September 17, 2020, at 6:50 PM ADT
Root cause: The portion of infrastructure which facilitates the search functionality for Teams within your environment unexpectedly began to process traffic inefficiently during a routine service update.
01:50 PM Disruption TEAMS SERVICE ALERT
Title: Users may experience delayed results from chat searches within Teams
User Impact: Users may experience delayed results from chat searches within the Teams service.
Current status: We're analyzing available diagnostic information to identify the source of this issue.
Scope of impact: Any user attempting to search within Teams chats may be impacted.
2020-09-16 Status Description
07:40 PM Disruption TEAMS SERVICE ALERT
Extended Recovery
Details
Title: Any user who is given control by a presenter during a Teams meeting is unable to control the screen
User impact: Users who are given control by a presenter during a Teams meeting are unable to control the screen.
More info: Depending on how impact is presenting itself for your organization, there are workarounds available. If no mouse or keyboard actions are working, users may click on one of the side rail items (such as Chat, Teams or Calendar) and then return to the meeting screen to mitigate impact. If a user has issues controlling the top of the screen, the sharer needs to move the shared app (such as a web browser or the Outlook client) down 40 pixels to mitigate the impact.
Current status: We've confirmed that the fix has been validated and has started to deploy to the affected environments. We're monitoring the fix to ensure it progresses successfully, and we suspect that the fix should complete by Monday, September 21, 2020.
Scope of impact: Your organization is affected by this event, and this issue could impact any of your users that are provided control by a presenter during a Teams meeting.
Estimated time to resolve: Based on current deployment progress, we expect this problem to be resolved by Monday, September 21, 2020.
Root cause: A recent service update is preventing users who are given control by a presenter during a Teams meeting from controlling the screen.
2020-09-04 Status Description
03:53 PM Disruption TEAMS SERVICE ALERT
Title: Users who are given control by a presenter during a Teams meeting are unable to control the screen
User Impact: Users who are given control by a presenter during a Teams meeting are unable to control the screen.
Current status: Service provider has determined that a recent service update is causing the problem. They're developing a fix, which is expected to take an extended period of time to complete as they need to make sure that it doesn’t negatively impact any additional aspects of the Teams service. They're expecting for the validation of the fix to complete by Tuesday, September 15, 2020, at which time they're aiming to provide an ETA for the deployment of the fix and the remediation of impact.
Scope of impact: This issue could impact any of your users that are given control during a meeting. Our telemetry suggests that approximately three percent of meetings may experience impact.
Root cause: A recent service update is preventing users who are given control by a presenter during a Teams meeting from controlling the screen.
09:12 AM Disruption TEAMS SERVICE ALERT
Title: Some users are receiving an erroneous message that uploading recordings to Stream failed
Service Restored
User Impact: Users may have received an incorrect error when ending a recorded Teams meeting.
More info: Please note that Service Provider updated this communication to better reflect the end-user experience. Users affected by this issue may have received the error "Recording failed to upload to Stream. Download expires in 20 days.” The error message was inadvertent as these types of recordings were no longer intended to be sent to Stream.
Meetings recorded before August 20, 2020, were not affected by this change, which now makes recordings available in the meeting chat to download for 20 days.
Please reference the Message Center post MC218985 for additional information regarding Teams recording changes that took place following the license change on August 20, 2020, for more information visit: https://docs.microsoft.com/en-us/stream/portal-upload-teams-meeting-recording.
Final status: We've confirmed that our fix has completed deployment and saturated to 100 percent of the affected environment, mitigating impact.
Scope of impact: Your organization was affected by this event, and this issue affected how users access Teams meeting recordings.
Start time: Monday, August 24, 2020, at 4:00 PM ADT
End time: Thursday, September 3, 2020, at 3:00 PM ADT