Status Page

O365 - Teams

2024-04-19	Status	Description
03:53 PM		Some users' Microsoft Teams clients may freeze when attempting to access the Teams menu in the sidebar ID: TM775487 Issue type: Advisory Status Service Degradation Impacted services Microsoft Teams Details Title: Some users' Microsoft Teams clients may freeze when attempting to access the Teams menu in the sidebar User impact: Users' Microsoft Teams clients may freeze when attempting to access the Teams menu in the sidebar. More info: Users receive an unexpected error message stating "You don't have access to this channel. Contact the owner ... to get access." despite having proper permissions. Please note that if users don't receive this error message, it's not related to this event and needs to be investigated independently. This can affect users on both the web and desktop clients running the new Microsoft Teams. While we're focused on remediation, users may able to avoid impact by utilizing the classic Microsoft Teams experience. Impacted users may be able to resolve the frozen client issue by proceeding with the following steps: 1. Sign out of Microsoft Teams. 2. Completely close out of the Microsoft Teams client by right-clicking on the system tray and hitting "Quit Teams", or by closing the browser window. 3. Reopen the Teams client and sign back in. Current status: We've completed our validation of the fix and are proceeding with rolling out the fix through two methods. The first will be as part of the latest Microsoft Teams build and the other method is to include the fix in the current Microsoft Teams build, which uses alternate deployment infrastructure to provide updates to previous builds. We expect to have a confirmed timeline with our next scheduled update for both of these methods. Scope of impact: Some users attempting to access the Teams menu through the sidebar in the new Microsoft Teams web and desktop clients may be impacted. Start time: Tuesday, March 26, 2024, at 5:09 AM UTC Root cause: A recent service update introduced an issue where users' default channel information isn't being called as expected in the new Microsoft Teams, resulting in impact. Next update by: Friday, April 19, 2024, at 9:30 PM UTC