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Status Page
Mon Jan 24 2022 @ 10:18PM AST
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Email/Outlook
2022-01-24 Status Description
03:15 PM Notice Exchange Online service alert
Incident information

Title: Some users' Exchange Online outgoing messages are delayed or stuck in the Drafts or Sent Items folder after sending ID: EX305387

Status
Post-Incident Report Published

Details
A post-incident report has been published.
09:24 AM Notice Exchange Online service alert
Title: Users may not see events automatically added to their calendars from their email
User Impact: Users may not see events automatically added to their calendars from their email.
More info: Some events that may not be automatically added to the users' calendars include, but are not limited to:
- Flight reservations
- Hotel reservations
- Rental car reservations
- Package deliveries
- Bills
Additionally, "suggested replies" may also not function properly.
Current status: We've determined that a regression in the service that is responsible for automatically detecting and adding events to users' calendars has resulted in impact. We're developing and testing a fix for this regression and expect to have a mitigation timeline by our next scheduled update.
Scope of impact: This issue may potentially affect any of your users who have these events automatically added to their calendars.
Root cause: A regression in the service that is responsible for automatically detecting and adding events to users' calendars has resulted in impact.
Next update by: Sunday, January 23, 2022, at 6:00 AM UTC
09:08 AM Notice EXCHANGE ONLINE SERVICE ALERT
Title: A small percentage of users' shared mailboxes aren't automatically refreshing new email in the Outlook desktop client
User Impact: Users' shared mailboxes aren't automatically refreshing for new email in the Outlook desktop client.
More info: While service provider is focused on remediation, users that have access to Outlook on the web can use this connection method to bypass this problem. Some affected users have reported that manually refreshing their folders using key shortcuts, such as pressing F9 or CTRL + M, may result in intermittent success as well.
Current status: The service provider has successfully reproduced the issue in their internal environment and are reviewing the fresh Fiddler trace logs to understand where the problem with the new mail notifications is occurring, which will subsequently inform their next troubleshooting efforts.
Scope of impact: A small percentage of users aren’t seeing their shared mailboxes automatically refresh.
2022-01-19 Status Description
09:06 AM Notice Some reports of email delivery delay have been received. Examples indicate that occasionally Microsoft infrastructure is introducing the delay. ITS technicians will continue to closely monitoring the situation.