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Status Page
Mon May 20 2024 @ 10:12AM ADT
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Email/Outlook
2024-05-13 Status Description
04:05 PM Notice Status
Service Restored

Impacted services
Exchange Online

Title: Users may be unable to apply sensitivity labels with Outlook mobile or the new Outlook for Mac
User impact: Users may have been unable to apply sensitivity labels with Outlook mobile or the new Outlook for Mac.
Final status: We've confirmed that the deployment of our fix has fully saturated the affected service environment, and we've verified with some affected users and through our service telemetry that this issue has been resolved.
Scope of impact: This event may have impacted any users who attempted to apply sensitivity labels with the new Outlook for Mac app and the Outlook for iOS and Android apps.
Start time: Monday, April 8, 2024, at 8:00 AM UTC
End time: Sunday, May 12, 2024, at 12:00 PM UTC
Root cause: The impact was caused by an issue during the validation process that checked whether users had the necessary license for applying sensitivity labels in the new Outlook for Mac app and the Outlook for iOS and Android apps.
Next steps:
- We're reviewing this validation process that checks whether users have necessary licenses for applying sensitivity labels so we can better identify and avoid similar issues in the future.
This is the final update for this event.
01:22 PM Notice Status
Service Restored

Impacted services
Exchange Online

Title: Users may see delays of up to 20 minutes when sending and receiving Exchange Online email messages
User impact: Users may have seen delays of up to 20 minutes when sending and receiving Exchange Online email messages.
Final status: We've identified a code issue that caused these delays
and we've created and deployed a code fix that we confirmed remediated impact.
Scope of impact: Any user sending or receiving email in Exchange Online may have been affected by this event.
Start time: Monday, May 6, 2024, at 2:18 PM UTC
End time: Wednesday, May 8, 2024, at 8:15 PM UTC
Root cause: A code issue resulted in impact.
Next steps:
- We’re working to better understand how the code issue was introduced and what it was intended to do to further our understanding of the underlying issue.
This is the final update for the event.