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Status Page
Mon Jan 24 2022 @ 9:04PM AST
This page offers information for Dalhousie services. Check back here any time to view the current status of the services listed below. For all other information or to report a problem, please contact the ITS Service Desk (902-494-4357) or toll-free (1-800-869-3931)..
O365 - Email/Outlook
2022-01-12 Status Description
07:09 PM Disruption EXCHANGE ONLINE SERVICE ALERT
Title: Some users are unable to search email stored locally in PST or OST files via the Outlook desktop client ID: EX313982
User Impact: Users are unable to search email stored locally in PST or OST files via the Outlook desktop client.
More info: This issue will happen with any account in which email is stored locally in Personal Storage Table (PST) or Offline Storage Table (OST) files, such as Post Office Protocol (POP) and Internet Message Access Protocol (IMAP) accounts. This issue will affect offline searches for data stored in local OST files. If the default search is set to server search, the issue will only affect the advanced search in Outlook.
Users may disable or restart the WSearch service while logged out of the Outlook desktop client to resolve the issue temporarily.
Current status: The service provider believes that the recent Windows update, KB5008212, contains a code issue in which a user's log-off notifications are not handled correctly by the search indexer, causing email stored locally in PST or OST files not to appear when searching via the Outlook desktop client. They're testing with affected users now to confirm this theory and aid in developing a fix that remediates impact.
Scope of impact: Some users attempting to search for email stored locally in PST or OST files via the Outlook desktop client may experience impact.
Root cause: The recent Windows update, KB5008212, contains a code issue in which a user's log-off notifications are not handled correctly by the search indexer, causing email stored locally in PST or OST files not to appear when searching via the Outlook desktop client.
11:04 AM Disruption Exchange Online service alert

Advisory information

Title: Some users may experience delays receiving email messages within the Exchange Online service ID: EX313392

Status: Service Restored

Details:

Title: Some users may experience delays receiving email messages within the Exchange Online service
User Impact: Users may have experienced delays receiving email messages within the Exchange Online service.
More info: Impact was specific to email messages sent from an email system that was not part of the Exchange Online service.

Final status: We've finished restarting all of the affected infrastructure following the infrastructure misconfiguration correction and internal monitoring confirms that impact has been remediated.
Scope of impact: Impact was specific to some users who were served through the affected infrastructure.
Start time: Tuesday, January 11, 2022, at 4:00 AM UTC
End time: Wednesday, January 12, 2022, at 12:17 AM UTC
Root cause: A misconfiguration in the infrastructure responsible for email delivery was causing email delays.
Next steps:
- To help prevent similar impact in the future, we're further reviewing the underlying cause of the misconfiguration in the infrastructure responsible for email delivery that was causing email delays.
This is the final update for the event.