This is a notification of upcoming scheduled hardware or software maintenance:

Tue Jul 15 2025 at 09:00PM ADT |
Telephone
Ticket ID: 21076 (Maintenance - Scheduled - Critical)
Start Date: Jul 15, 2025 09:00 PM AST
End Date: Jul 16, 2025 09:00 AM AST
Cause: Upgrade - Software
Service Outage Details
During this event, users could have trouble using one of the specified services in the specified regions. Service : interruptions may occur. Active PTT sessions may experience drops, new sessions can be initiated after 30 seconds. Any subscriber will face the above-described impact twice during the maintenance window.
Impacted Services
Push to Talk

Wed Jul 16 2025 at 09:00PM ADT |
Telephone
Ticket ID: 21077 (Maintenance - Scheduled - Critical)
Start Date: Jul 16, 2025 09:00 PM AST
End Date: Jul 17, 2025 078:00 AM AST
Cause: Upgrade - Software
Service Outage Details
During this event, users could have trouble using one of the specified services in the specified regions. Service interruptions may occur. Active PTT sessions may experience drops, new sessions can be initiated after 30 seconds. Any subscriber will face the above-described impact twice during the maintenance window.
Impacted Services
Push to Talk

Fri Jul 18 2025 at 12:01AM ADT |
Network - Acorn
CHANGE CONTROL NOTICE
Type Of Work: Project
Customer: ACORN NS
Change Control ID : 2056945
Start Date (yyyy-mm-dd): 2025-07-18
End Date (yyyy-mm-dd): 2025-07-18
Location Of Work: Halifax, NS
Reason For Work: Node Split
Release Window (24 hr format): 00:01 - 06:00 Atlantic
Affected Circuits:
00154283 - 84 Chain Lake Drive, Halifax, NS <> 233 Sambro Creek Rd,room 137, Sambro Creek, NS
Service Interruption Duration: Network Threat - NonService Affecting
Service Impact:
Your services will be under threat while we do dark fibre splicing.

Tue Jul 22 2025 at 12:01AM ADT |
Network - Acorn
CHANGE CONTROL NOTICE
Type Of Work: Project
Customer: ACORN NS
Change Control ID : 2053598
Start Date (yyyy-mm-dd): 2025-07-22
End Date (yyyy-mm-dd): 2025-07-22
Location Of Work: James River - NS
Reason For Work: OSP Forced Relocate
Release Window (24 hr format): 00:01 - 05:00 Atlantic
Affected Circuits:
00142075 - acorn-nwgl-1 Twe1/0/23 <> acorn-sydn-1 Twe1/0/24
00119760 - acorn-nwgl-1 Twe1/0/4 to St. Martha's Hospital - 25 Bay St, Antigonish, NS
Service Interruption Duration: 2 hours
Service Impact:
Your services will be impacted while we do a forced fibre relocate.

Thu Jul 24 2025 at 12:01AM ADT |
Network - Acorn
CHANGE CONTROL NOTICE
Type Of Work: Maintenance
Customer: ACORN NS
Change Control ID : 2035089
Start Date (yyyy-mm-dd): 2025-07-24
End Date (yyyy-mm-dd): 2025-07-24
Location Of Work: Halifax, NS
Reason For Work: Software Upgrade
Release Window (24 hr format): 00:01 - 06:00 Atlantic
Affected Circuits:
00144397 - acorn-ytwr-1 - 6080 Young St, Halifax, NS
00117119 - Management and monitoring for ACORN - 6080 Young St, Halifax, NS
Service Interruption Duration: 6 hours
Service Impact:
Your services will be impacted while we do a software upgrade.

Thu Jul 24 2025 at 12:01AM ADT |
Network - General
CHANGE CONTROL NOTICE
Type Of Work: Maintenance
Customer: Dalhousie
Change Control ID : 2035089
Start Date (yyyy-mm-dd): 2025-07-24
End Date (yyyy-mm-dd): 2025-07-24
Location Of Work: Halifax, NS
Reason For Work: Software Upgrade
Release Window (24 hr format): 00:01 - 06:00 Atlantic
Affected Circuits:
00144524 - DAL MS Teams - 6080 Young St, Halifax, NS
00144384 - DAL MS Teams - 6080 Young St, Halifax, NS
00144385 - DAL MS Teams - 6080 Young St, Halifax, NS
00144386 - DAL MS Teams - 6080 Young St, Halifax, NS
Service Interruption Duration: 6 hours
Service Impact:
Your services will be impacted while we do a software upgrade.

Fri Jul 25 2025 at 12:30AM ADT |
Network - Acorn
CHANGE CONTROL NOTICE
Type Of Work: Maintenance
Customer: Canary NOC
Change Control ID : 2055508
Start Date (yyyy-mm-dd): 2025-07-25
End Date (yyyy-mm-dd): 2025-07-25
Country: Canada
Location Of Work: Marystown - NL
Reason For Work: Network Testing/Maintenance
Release Window (24 hr format): 00:00 - 06:00 Newfoundland
Affected Circuits:
00152705 - MUN <> DAL - 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS
Service Interruption Duration: 3 hours
Service Impact:
Your services will be impacted during DWDM Transport troubleshooting

Wed Jul 30 2025 at 12:00AM ADT |
Network - Acorn
Eastlink New Change Control Notice
Type Of Work: Project
Customer: ACORN NS
Change Control ID : 2054601
Start Date (yyyy-mm-dd): 2025-07-30
End Date (yyyy-mm-dd): 2025-07-30
Country: Canada
Location Of Work: Yarmouth - NS
Reason For Work: Engineering Project
Release Window (24 hr format): 00:00 - 05:00 Atlantic
Affected Circuits:
00118531 - Universite Sainte-Anne - 1695 Route 1, Church Point, NS
00118537 - Yarmouth Hospital - 60 Vancouver St, Yarmouth, NS
Service Interruption Duration: 3 hours
Service Impact:
Your services will be impacted while we do a hardware upgrade.

Thu Aug 7 2025 at 12:00AM ADT |
Network - Acorn
Eastlink New Change Control Notice
Type Of Work: Maintenance
Customer: Canary NOC
Change Control ID : 2057628
Start Date (yyyy-mm-dd): 2025-08-07
End Date (yyyy-mm-dd): 2025-08-07
Country: Canada
Location Of Work: Rose Blanche - NL
Reason For Work: Network Testing/Maintenance
Release Window (24 hr format): 00:00 - 06:00 Newfoundland
Affected Circuits:
00152705 - Fundy Web Canarie 10Gig - 228 Elizabeth Ave, St John's, NL <> 6225 University Ave, Halifax, NS
Service Interruption Duration: less than 1 hour
Service Impact:
Your services will be impacted while we replace a failing line card.

Thu Aug 7 2025 at 12:00AM ADT |
Network - Acorn
Eastlink New Change Control Notice
Type Of Work: Maintenance
Customer: Dalhousie
Change Control ID : 2049371
Start Date (yyyy-mm-dd): 2025-08-07
End Date (yyyy-mm-dd): 2025-08-07
Country: Canada
Location Of Work: Halifax, NS
Reason For Work: Engineering Project
Release Window (24 hr format): 00:00 - 06:00 Atlantic
Affected Circuits:
00145606 - Killam Library - 5657 Spring Garden Rd (705), Halifax, NS <> 6225 University Ave, Halifax, NS
Service Interruption Duration: 2 hours
Service Impact:
Your services will be impacted while we do a hardware upgrade.